--- description: Review of ClearTouch Operator Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ClearTouch Operator | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [ClearTouch Operator](/software/344033/cleartouch-operator) # ClearTouch Operator Canonical: https://www.softwareadvice.ie/software/344033/cleartouch-operator Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/344033/cleartouch-operator?page=2) > ClearTouch is a cloud-hosted contact center solutions provider helping organizations of all sizes deliver seamless and personalized customer experiences. Our platform unifies voice, omnichannel communication, AI-powered analytics, workforce engagement, and automation—enabling businesses to boost agent productivity, reduce costs, and increase customer satisfaction. With real-time dashboards, advanced voice analytics, customizable reporting, and integrations with CRMs like Salesforce, Zoho, and Zendesk, ClearTouch makes it easy to monitor performance, automate workflows, and drive data-backed decisions. The platform ensures compliance with PCI-DSS, GDPR, and Indian telecom regulations, while offering flexible per-minute pricing and a no-contract model. Plus, deployment takes as little as 48 hours, allowing businesses to scale quickly without disruption. We serve diverse industries including BFSI, BPO \& Call Centers, Healthcare, Retail \& E-commerce, Telecom, Debt Collection, and Travel \& Hospitality. Whether your goal is to cut call abandonment rates, boost CSAT scores, or scale operations across remote and on-site teams, ClearTouch delivers measurable results—faster resolutions, smarter insights, and more meaningful customer interactions. > > Verdict: Rated **4.6/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 36 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ClearTouch Connect - **Founded**: 2000 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: India ## Features - API - Audio/Video Conferencing - Auto-Dialer - CRM - Call Centre Management - Call Recording - Call Routing - Campaign Management - Canned Responses - Chat/Messaging - Customer History - Dashboard - IVR - List Management - Live Chat - Monitoring - PCI Compliance - Predictive Dialer - Workforce Management ## Integrations (1 total) - Freshdesk ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) ## Category - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Speech Recognition Software](https://www.softwareadvice.ie/directory/4139/speech-recognition/software) - [Business Intelligence Platform](https://www.softwareadvice.ie/directory/4336/bi/software) - [HIPAA Compliance Software](https://www.softwareadvice.ie/directory/4599/hipaa-compliance/software) ## Alternatives 1. 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[uContact](https://www.softwareadvice.ie/software/34514/ucontact) — 4.5/5 (81 reviews) ## Reviews ### "Clear Touch Cloud - Customized product for a Health care industry" — 5.0/5 > **Christhuraj** | *27 March 2023* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Clear touch Support system is very strong , timely action and New changes are implemented as fast they can , Integration with other applications are smoother.Most friendly - Reports , Ease of changes , configuration > > **Cons**: Least used is the Chat systems , Video conferencing > > Overall Experience with TCN is great , Timely support since we run a Contact center for a health Care industry , Ease of integration with CRM / New Systems. Customized reports , so efficient Cloud partner ----- ### "ClearTouch one of the best call center management\!" — 4.0/5 > **Rakshith** | *9 August 2023* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: The LMS function on the TCN portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this preconfigured LMS capability. The bases will be assigned to the calling agent automatically based on the predefined criteria. The most notable aspect of the TCN programme is the prompt assistance from my CSM with all types of issues. > > **Cons**: The site has a few features that might be improved. But this is not the case. For example, there is no possibility for making mass templates. If the option is available, we could complete hundreds of template creation operations in minutes. > > TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew. ----- ### "Cleartouch-Best Could Call center" — 4.0/5 > **Vignesh** | *9 August 2023* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Both Auto dailer and predective dailer are the best features that the platform has.The accessibility aspect is equally impressive. Geographical barriers are no longer a concern, as agents can seamlessly connect with customers from anywhere in the world. This not only enables businesses to tap into a global talent pool but also guarantees uninterrupted service, even during unforeseen disruptions. > > **Cons**: Mass template making is the only con that we see right now, if that is fixed this will be a walk in water > > TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew. ----- ### "Cleartouch Cloud application/TCN usage in the dialing shop" — 4.0/5 > **Manikandan** | *9 August 2023* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: The best appreciatOne of the best things on the TCN portal is the LMS feature. It reduces our extreme manual efforts \& errors. For instance - Instead of uploading 100 bases and assigning it to 100 templates, this predefined LMS feature led us to upload only one file. Based on the refixed criterias, will assign the bases to the calling agent automatically. And the most appreciable thing in TCN application is the quick support from my CSM for all kinds of troubleshooting. able thing in TCN application is > > **Cons**: There are few features that can be enhanced in the portal. But it is not happening. For example - there is no bulk template creating option. If the option is there means we could have complet our hundreds of template creating processes in minutes. > > TCN is the best portal for running the end to end calling functionality. It makes our process easier in terms of executing the dialer uploads and getting the customized feedback through API in our required format. Apart from the execution part, we can also expect excellent support from their support team. ----- ### "Promising Factor" — 5.0/5 > **Rajesh** | *27 March 2023* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: i would like to inform you that, we are using this platform since 2019, from that year onwards installation and support was very much active,also would like to say the downtime was 15 mins to 30 mins. > > **Cons**: we are new to this platform,what ever they are upgrading from call center platform its very much helpful to work in new platform > > Easy configuration, there is no server maintance cost effective and low maintanence cost ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/344033/cleartouch-operator?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/344033/cleartouch-operator) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data