---
description: Review of eBanqo Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: eBanqo | Reviews, Pricing & Demos - SoftwareAdvice IE
---

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# eBanqo

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> eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.

If you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.

In addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.

Other benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk
> 
> Verdict: Rated **4.2/5** by 22 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 22 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: eBanqo

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: There are four pricing plans starting from the free plan to the enterprise plan.

- Free Plan: AI chatbot + Live chat with 100 customers on Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Starter Plan: $10 for AI chatbot + Live chat with 600 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Plus Plan: $35 for AI chatbot + Live chat with 2,400 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Growth Plan: $120 for AI chatbot + Live chat with 10,000 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages.

- Enterprise Plan: Unlimited monthly chat customers with custom bots, automation and integration into third-party tools, premium support, and custom reports.

All plans come with an FAQ bot, unlimited agent seats, Hubspot, Zendesk, and Zoho integration.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: Ghana, Kenya, Liberia, Mauritius, Namibia, Nigeria, South Africa, United Kingdom, United States, Zambia, Zimbabwe

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- App Notifications
- Automated Routing
- Autoresponders
- CRM
- Chat/Messaging
- Chatbot
- Communication Management
- Customer Database
- Customer Engagement
- Customer History
- Customisable Branding
- Dashboard
- Knowledge Base Management
- Live Chat
- Mobile App
- Multi-Channel Communication

## Support Options

- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Social Selling Software](https://www.softwareadvice.ie/directory/4400/social-selling/software)

## Related Categories

- [Social Selling Software](https://www.softwareadvice.ie/directory/4400/social-selling/software)
- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Push Notifications Software](https://www.softwareadvice.ie/directory/4260/push-notifications/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
3. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
4. [Sprinklr](https://www.softwareadvice.ie/software/86501/sprinklr-marketing) — 4.3/5 (90 reviews)
5. [Lime Connect](https://www.softwareadvice.ie/software/158509/userlike) — 4.6/5 (647 reviews)

## Reviews

### "Simplicity at its best" — 5.0/5

> **Iyare** | *18 March 2022* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Easily communicate with clients on their preferred channels.
> 
> **Cons**: Sometimes messages to clients are delivered quite slowly by the software.

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### "Ebanqo" — 4.0/5

> **Oluwafisayo** | *27 January 2022* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: It allows multiple users to make use of the platform, it allows admin to take proper record of data.
> 
> **Cons**: Its consumes much network, and also makes the platform slow and drags alot.

-----

### "User Experience Review" — 3.0/5

> **Adetola** | *18 January 2022* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: The fact that we can have several support reps attending to customers from our WhatsApp channel.
> 
> **Cons**: The user experience has been somewhat below par, after the last upgrade, The app also still needs some improvement.
> 
> It's been a great experience, it has also helped to improve our customer's experience and increased customer satisfaction.

-----

### "Ebanqo Review" — 4.0/5

> **Akpesiri** | *25 January 2022* | Financial Services | Recommendation rating: 6.0/10
> 
> **Pros**: The social media integration feature was the most attractive part of this solution, specifically WhatsApp. We purchased Ebanqo at a time when we were looking for a way to better engage our customers.
> 
> **Cons**: The integration process took forever.
The process of uploading WhatsApp template messages and getting them approved is stressful. It could be better. It would be great to have a way to send bulk multimedia content to our customers via Ebanqo.
> 
> I would be say Ebanqo is okay.

-----

### "Feedback And Improvement" — 4.0/5

> **Mamuyovwi** | *24 January 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: The different option that was provided to customers of either immediate response or email is a very powerful feature, the integration process was easy, but the software was slow to pick all the numbers. The reporting options for customers' detail is very intelligent, it gives you the right data for reporting.
> 
> **Cons**: The software is slow to deliver messages from agents to customers, it goes off whenever there is a network issue at the office, the mobile option is not also stable with any little network challenge.
> 
> It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this. it has really efficiency and reduces complain from customers across the call center.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/344298/ebanqo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/ebanqo-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/344298/ebanqo> |
| en-GB | <https://www.softwareadvice.co.uk/software/344298/ebanqo> |
| en-IE | <https://www.softwareadvice.ie/software/344298/ebanqo> |
| en-NZ | <https://www.softwareadvice.co.nz/software/344298/ebanqo> |

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