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Vonage Business Communications
4.1
Overall rating
Reviews
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About Vonage Business Communications
Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with premium voice clarity and a wide array of solutions for specific business needs. A long-time industry leader in VoIP, Vonage also provides business integrations and unified communications features that stack up well against the competition. Vonage Business Communications is a strong offering for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries.
Vonage Business Communications pricing
Vonage Business Communications has a free version and offers a free trial. Vonage Business Communications paid version starts at US$19.99/month.
Starting Price:
US$19.99/month
Free Version:
Yes
Free trial:
Yes
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Vonage Business Communications Reviews
Feature rating
5 reviews of 309
View all reviews
Shawn
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 5/8/2021
Simplify Business with a Simple Business VoIP Phone System
Pros
Easy to implement.
Easy to manage.
Works great, no hitches, glitches, misses.
Perfect for a Small or Medium Business.
Great value for the money; translate: very inexpensive.
Make your small business come across as a big business.
Smartphone App works great too.
Cons
There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.
Walter
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 23/8/2023
Definite a must for businesses.
Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects
Pros
Compared to what we were using before it is a big game changer.
Cons
Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.
Alternatives Considered
Switchvox Phone SystemSwitched From
RingEXReasons for Switching to Vonage Business Communications
Vonage was more in line with the features we needed.
Adam
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
1
2
Reviewed on 26/5/2020
Look elsewhere if considering Vonage (Telesphere)
Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.
Pros
Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.
Cons
Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.
Alternatives Considered
8x8 WorkSwitched From
8x8 Work
Hadi
- Industry: Staffing & Recruiting
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
2
5
Reviewed on 11/6/2022
Vonage review
It has been average. The only bad side is SMS integration and support to it.
Pros
It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.
Cons
Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.
Susan
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 5/2/2021
Only regret is that we didn't upgrade sooner!
I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.
Pros
The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.
Cons
We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.
