--- description: Review of Vonage Business Communications Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vonage Business Communications | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Video Conferencing Software](/directory/4531/video-conferencing/software) > [Vonage Business Communications](/software/3447/vonage) # Vonage Business Communications Canonical: https://www.softwareadvice.ie/software/3447/vonage Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.ie/software/3447/vonage?page=2) > Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with premium voice clarity and a wide array of solutions for specific business needs. A long-time industry leader in VoIP, Vonage also provides business integrations and unified communications features that stack up well against the competition. Vonage Business Communications is a strong offering for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries. > > Verdict: Rated **4.0/5** by 320 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 320 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Vonage - **Location**: Atlanta, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$19.99 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Starting at $14.99 per line per month, plus $0.03/minute for outbound calls. Metered extension: $14.99 per line per month, plus $0.03 per minute Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Automatic Call Distribution - CRM - Call Centre Management - Call Conferencing - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Caller ID - Chat/Messaging - Collaboration Tools - Computer Telephony Integration - Conferencing - Contact Management - Dashboard - File Sharing - IVR - Mobile Access ## Integrations (6 total) - Google Contacts - Method CRM - Microsoft Outlook - QuickBooks Online Advanced - Salesforce Sales Cloud - SugarCRM ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Video Conferencing Software](https://www.softwareadvice.ie/directory/4531/video-conferencing/software) ## Related Categories - [Video Conferencing Software](https://www.softwareadvice.ie/directory/4531/video-conferencing/software) - [SIP Trunking Providers Software](https://www.softwareadvice.ie/directory/425/sip-trunking/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Online Meeting Software](https://www.softwareadvice.ie/directory/852/online-meeting/software) - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (859 reviews) 2. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 3. [VoIP.ms](https://www.softwareadvice.ie/software/185743/voipms) — 4.8/5 (697 reviews) 4. [CallHippo](https://www.softwareadvice.ie/software/80310/callhippo) — 4.4/5 (675 reviews) 5. [RingEX](https://www.softwareadvice.ie/software/173497/officeuk) — 4.2/5 (1201 reviews) ## Reviews ### "Great product for small companies" — 5.0/5 > **Angela Paez,** | *9 April 2020* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs. > > **Cons**: Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need. > > Great\!\!\! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it. ----- ### "Vonage Review for Call Center" — 4.0/5 > **Jackson** | *3 May 2024* | Philanthropy | Recommendation rating: 6.0/10 > > **Pros**: It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me. > > **Cons**: Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner. > > We are still newer to Vonage, but it has been a good transition. They have been in communication with us and try to help us when we need it. ----- ### "Good phone service - managing the setup needs a technical degree" — 3.0/5 > **Kristen** | *15 August 2018* | Recommendation rating: 6.0/10 > > **Pros**: We love this as our phone provider as it is very cost effective and we have few service interruptions. > > **Cons**: The phone system setup is very hard to use - it feels like you need a technical degree\! to set ours up I had to have their support walk me through the whole process. Now I don't touch it. ----- ### "One of the best all-in-one Business phone application" — 4.0/5 > **Sid** | *27 April 2023* | Commercial Real Estate | Recommendation rating: 8.0/10 > > **Pros**: The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices, > > **Cons**: The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard. > > Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions. ----- ### "Vonage Business Communications was just ok" — 4.0/5 > **Rick** | *3 January 2023* | Construction | Recommendation rating: 2.0/10 > > **Pros**: Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there. > > **Cons**: We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back. > > It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage. ----- Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.ie/software/3447/vonage?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/3447/vonage) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data