About CallRail
CallRail pricing
CallRail does not have a free version but does offer a free trial. CallRail paid version starts at US$50.00/month.
Alternatives to CallRail
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- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Highly Recommend CallRail to All Clients
very highly recommended and is a staple to our company and our clients
Pros
Helps tremendously to track leads and create unique phone numbers for each campaign
Cons
It can't capture everything, but it is not necessarily a direct fault of this system
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Drop All other APPS and Use CallRail
This is the best app for any company that has to deal with call taking. Trust me you wouldn't regret it .
Pros
I love its simplicity it is super user-friendly and the features are so convenient. I am so in love with the call recording and transcript aspect of it. You can use it a a chat and even text app. It's the full melting pot for any company that has to review calls or even has a customer service department.
Cons
I haven't found any as yet when I do I will update you.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Great product, pricing a bit high
Pros
Callrail works really well with tracking calls and deciphering the location
Cons
The pricing is too costly for an ad agency
Alternatives Considered
800.comReasons for Switching to CallRail
It had better tracking capabilities at the time.- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Rip OFF
I'm writing to express my sheer disappointment and frustration with CallRail's services and customer support. Recently, I was stunned to discover that my account had been switched to annual billing, leading to an unwelcome and substantial charge of over $1,600.What makes this situation egregious is that I never authorized the switch from monthly to annual billing. The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests a lack of regard for customer preferences and authorization.Upon contacting CallRail to address this issue, their response was beyond disheartening. The refusal to issue a refund for a service that I did not sign up for is unacceptable. This move from CallRail feels less like a misunderstanding and more like a blatant ripoff. The action taken by their representative on my account was done without my approval, and their subsequent denial of responsibility is both infuriating and disappointing.I feel obligated to take this matter further, including filing complaints with the Better Business Bureau and relevant consumer protection agencies. Others should be warned: what I experienced with CallRail goes beyond poor customer service; it's misleading, unprofessional, and completely unacceptable. Please be very cautious with their billing practices and their account management.
Pros
Nothing to share read a review it’s unacceptable what they do!
Cons
NA read a review below, it’s unacceptable what they do
- Industry: Program Development
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
General use
User friendly, competitive costs, rarely ever fails.
Pros
The interface is very user friendly and easy to learn.
Cons
It lacks integrations and automations compatible with other platforms, and the variety of Tracking Numbers to purchase is very limited.
Reasons for Switching to CallRail
Cost of usage, user interface and effectiveness.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
CallRail is a perfect solution for agencies
CallRail software has been a great solution for our agency but in addition the people at CallRail have offered top notch support along the way.
Pros
From a marketing agency perspective, CallRail is a powerful solution for lead attribution for specific channels. The phone call and form submission data is critical to showing value to clients.
Cons
Easier solutions for adding multiple Keywords pools if needed and the ability to use as few as 2 phone numbers in a keyword pool for small clients would be ideal.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Functional and Easy to Implement
Pros
CallRail is easy to use, pretty intuitive, and does a great job overall with segmenting call volume.
Cons
If you have a complicated marketing system, CallRail can get overwhelmed with the dynamic number insertion and may provide contradictory information between "Sources" and "Numbers".
Alternatives Considered
CallTrackingMetricsReasons for Switching to CallRail
CallRail seemed like a better fit for our organizational needs.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
High Quality and Reliable Call Tracking Software
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.
Pros
The main reason we switched from another call tracking software is because of the fact that CallRail integrates directly with Google Analytics. I love that we are able to set up phone calls as a goal right in GA. This also then means it integrates directly with our GDS reporting software.
Cons
I wish that you could choose the timeframe in which two calls from the same number is deemed a unique call or not. The 30 day timeframe is a long time and if a user calls on the 1st and then again on the 27th of a month, for example, it could be for two separate sales/conversions.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great for small business!
CallRail is a great place to start. I wish they were more flexible in their options as businesses grow though.
Pros
CallRail is simple to use and setup! It's not safisticated enough for large brands but for a small business it's a great place to start!
Cons
There are no texting features available and the plans cannot scale past a certain growth point.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
We're always looking for something better but unable to find it
Text messages and calling, plus all our calls are recorded and easy to find.
Pros
We like that it has a text messaging and a calling functions, the multiple numbers and how easy it is to create call flows. The layout of the calls on the main dash board is intuitive as well.
Cons
It's not the most reliable software, we've had many issues where things don't work according to plan. Plus it could do better as being a more powerful call software and include the ability to put people on hold or transfer calls if need be. We are always on the look out for something better but unable to find it so these guys are doing something right.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
A Key Tool for our Call Conversions
Great experience. We’ve been able to show our ad referred calls are generating leads.
Pros
User-friendly. Easy to set-up routing numbers. Moderately priced.
Cons
Sometimes the pricing packages are a little difficult to understand because of small fees.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
CallRail: Call Recording That Just... Works.
CallRail allows us to track conversions from our ad campaigns more effectively, with greater precision, and with more analytic data than would otherwise be possible. CallRail's customer service is excellent, and they walk you through the setup process and tailor it to your needs as a company.
Pros
CallRail's best feature is the ease of use after it is set up. We use it for two things: call recording and conversion tracking, and while there is a host of other features that CallRail offers, I have only used these two features. They work smoothly with our other systems (Google Ads and our phone provider) and we have had no issues in the time I have used it.
Cons
The ability to choose a custom phone number rather than having them assigned as an add-on to the base package would be excellent. This is the only feature that is not currently provided in the product that my company would use, if it were available.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Accurate but Pricy Call Tracking
Overall it's been a great experience and I would use it again.
Pros
The biggest reason I like CallRail is it's ease of use when setting up with Google Ads and Microsoft Ads.
Cons
The biggest issues we have with this software is that our customers don't want to pay for it.
Reasons for Switching to CallRail
Easier to integrate- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best call tracking software available
Overall I'd say this is the best call tracking software a marketing agency can use for their clients.
Pros
Callrail is easy to use, easy to integrate with reporting software and easy to track what calls come from what source. It's great for all of our clients and with the main dashboard allows easy use.
Cons
You have to contact customer support to set up more than one website pool but they do reply fast.
- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Covers the gaps on attribution
We've been able to automatically log our inbound call data and read between the lines on data like campaign sources to help justify sales and marketing spend. The marketing team sees benefit, the sales team catches more leads... CallRail is an all-around winning system.
Pros
Lots of integrations that all work really well (we frequently utilize WebHooks/Slack to instantly alert sales teams, and the HubSpot integration to get new calls logged into our CRM in real-time). Generating unique ad extension numbers and tracked number pools for landing pages used for paid advertising campaigns has been crucial to assessing performance through those channels, as well. We've also gotten pretty creative with developing call flows, which can be built out alongside your existing auto-attendant setup and utilize custom menus, scheduling (particularly useful for bi-coastal companies), round robin call distribution, and more.
As a sales and marketing outsourcing and consulting firm, we have an agency-like setup with access to multiple accounts, so we can easily serve and administer call tracking for our clients from a single login, and grant selective access to other users.
If you're trying to patch holes in lead attribution for your marketing team or just want to ensure you're never missing out on an opportunity coming from the phones, CallRail is your solution.
Cons
Support documentation can sometimes take a couple of readthroughs to understand, and navigating the menus can be a little confusing on occasion.
- Used Daily for 2+ years
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Review Source
Best Call Tracking Software on the Market
Best call tracking software on the market.
Pros
We use CallRail with all of our projects. Super easy setup for each number, local & 8XX, call attribution, campaign tracking, dynamic number insertion, keyword level, multi channel attribution,
recording and listing with a click, analytics, call backs and so much more.
Cons
The price is fair but the cost per minute can get pricey. I'd say they sit about level with the market but have a cleaner user interface. The white label feature is only available in their Pro option while their competitors offer it at the entry level option.
- Industry: Legal Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Key to Marketing Success
I've been a user of Callrail since 2012. At first, the functionality of knowing how many calls my consulting customers were receiving from various Internet properties was more than exciting. In the last few months, I've activated Dynamic Number Insertion, which solved a big problem with my Local SEO vendor. And now I've gotten into Keyword Pooling, which defines the source of the visit. All very very good! Thank you.
Pros
Ease of use; price; features; support
Cons
I don't completely understand the pricing. But it's a trivial issue compared to value received
- Used Daily for 2+ years
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Review Source
We have no used Callrail for about 3 years and find it as an indespensible tool to provide ROI...
Easy and everything you need to show ROI to clients
Pros
We love the ease of use for both the agency as well as for our clients. We also love the mobile app for us and clients
Cons
Form submissions are tracked but the reporting is less robust than call tracking. We would like for clients to be able to "thumbs up" and include tags
- Industry: Consumer Electronics
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Great call tracking with keyword listening
Great experience overall. The platform is super simple. I have seen many other software copy them.
Pros
I love how helpful the keyword listening is in helping attributing the calls to their proper last touch channel.
Cons
Sometimes the dynamic inserted numbers fail and don’t collect the data that they would be for attribution.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
If you don't already have Callrail, you need to get it!!
My experience is just the best. I don't think there is a product in the market that does everything that CallRail can do.
Pros
Everything! Call tracking is so simple with Callrail. We love the call rating system. When I report on calls to a client, I only report on calls that are qualified leads, and this system makes rating calls easy. It also makes it easy to see where calls come from and create new numbers.
Cons
It would be nice if I could remove numbers from my website pool. I can always add numbers, but in order to remove them, I have to contact Callraill support.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Excellent Call-Tracking Tool for Mid-Tier Marketers
Great tool for lead-gen marketers.
Pros
CallRail is an excellent call-tracking tool, and they've been in the market for over ten years now. They provide 5 local numbers and 250 local minutes, which is an incredible offer for mid-tier lead-gen marketers. For large agencies and businesses, they also have decent packages. If you want to try this tool, you can sign-up for the 14-day free trial. The form-tracking capability is an awesome feature indeed.
Cons
I don't have any significant complaints. The numbers could be cheaper. And, if you're a complete beginner, go for other alternatives available for a lower price.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Centralized Tool for our Lead Channels
Pros
CallRail delivers great lead management for our multiple lead channels, creating a centralized path to add them into our CRM for our Marketing/Sales engagements.
Cons
I would like to see some additional functionality on the CallRail side for segmenting the leads that get passed through to our CRM, but the current capability gets us close to what we need.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Great for Small Business, but still lacks in certain areas
Overall, pretty good. Fairly easy to use. Customer support has been pretty good as well.
Pros
Fairly easy to setup and get started and the ability to track all of your calls, which is great.
Cons
Their app is clunky and bugy - does not work the best. Wish it was easier to text through their service and have the ability to send photos (which you currently can't). I also wish they discount for a annual plan, not just a monthly plan.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
they hold you captive
poor
Pros
tracking works okay
slow search
if you have a large account with lots of calls everything is slow
Cons
- if you are looking to change providers, getting access to your call recordings is pretty much impossible.
- they charge you for the ported numbers after they have been ported (if you don't follow there exact cryptic instructions)
- impossible to get anyone on customer service on the phone
- got attitude from reps.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Great for call tracking
Being able to drill down into data for phone calls really improves the performance of advertising, and is a must for any advertiser.
Pros
Gives you the ability to track data associated with advertising, allowing you to drill down into the data to provide better results with your advertising.
Cons
Set-up is easy, but the interface can be a little clunky and difficult to navigate at first, but gets easier the more you use it.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Aggressive company
My overall experience is that their system is in need of improvements and their business practice is aggressive and not aimed at helping their customer.
Pros
I liked that they could automatically label calls based off what people are saying
Cons
The accuracy of what was said versus what the system labeled. Truly, the reason for this review is because after 4 years of loyal use of their system our company grew and needed a more comprehensive call management company. After ending our account with call rail we had a need to run a report on calls. Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it. I never considered that years ago when hiring them. I assumed our data would always be our data.
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Very Excellent program
The thing I liked most is the ease of dealing, accuracy and its many advantages. All customers do not complain about it. On the contrary, they always say that this great program is very easy and has great potential.
Pros
The thing I liked most is the ease of dealing, accuracy and its many advantages. All customers do not complain about it. On the contrary, they always say that this great program is very easy and has great potential.
Cons
The least thing I liked is the lack of rapid development in the devices, although it is very easy and distinctive, but it needs a little development
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
CallRail Review
I have had a good experience with CallRail as our lead management system and would recommend to others.
Pros
It's very easy to look at lead data in CallRail. It pulls in the lead form contents so you can view the lead form and qualify it. Call metrics and other lead form metrics, such as call duration or first touch points, help us to qualify leads and understand multi-touch lead scenarios, and credit the sources accordingly.
Cons
I wish that you could pull "lead form contents" into the columns on the lead form log page, rather than clicking into each lead as it is tedious to do so.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great Product, Easy to use!
CallRail has helped us gain valuable insight into our prospects that they did not tell us. We like knowing what web pages the prospect has gone to before/during the call. The ease of getting this information is very helpful.
Pros
The simplicity of this software is what makes it great. It is very easy to use with a clean look.
Cons
There isn't anything I don't like, however, there are some things I would like to know. Location/i.p. data is very helpful. Also pulling some data from the phone number registries would be helpful.
Alternatives Considered
WhatConvertsReasons for Choosing CallRail
Their customer service wasn't great and there was no help when the tracking data seemed to be wrong.Reasons for Switching to CallRail
Ease of use, pricing.- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Ultra-Powerful Call Tracking & Management
We really value CallRail for all that it has enabled us to do with our company numbers. It allows us to gain valuable insights every day and the options seem to keep expanding, which is great. Check it out if you need a high-level call and number management system. It's perfect for companies looking to understand their data and grow.
Pros
CallRail is an immensely powerful platform from which to manage tracking numbers, get analytics about call volume and type, and so much more. It's actually hard to know where to begin in describing the positive elements because there are so many. We use the system to manage internal lines, as well as those for our clients, and we've greatly enjoyed our experience over the last couple of years. It's very easy to set up individual silos and see statistics on calls, texts, unique callers, and so forth, but the options go pretty far beyond those basics. There's a really nice reporting area that breaks the calls down into acquisition and behavior (each of which contain multiple additional segmentation options), for starters. CallRail also integrates with Facebook, Google Analytics / AdWords, Wordpress, and a bunch of others. There are tools to set up call forwarding based on time of day and other metrics, too. The overall feature set is immense and we've had a lot of success both internally and externally from using the system.
Cons
We haven't experienced many negatives. The system works as it should without issue, for the most part. Sometimes the number of features and available options can be slightly overwhelming, but the layout is fairly intuitive.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
A Superb Call Tracking Tool
Pros
CallRail comes jam-packed with several key features, such as call tracking, call routing, call recording, lead and conversion tracking, and an excellent reporting functionality so you can track key metrics across accounts.
Cons
CallRail's native integrations with many reporting platforms (Databox and NinjaCat) isn't particularly robust. For agencies who want to keep their reports in one place/platform, it can be a bit frustrating to have to export reports from CallRail and repurpose them.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Amazing tool to check the quality of calls by checking recording and monitor the calls
Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead. Fantastic to track the performance of the campaigns.
Pros
Setting up the tracking number is very easy and hide from clients. Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call.
Cons
Sometime transcribing of calls is off means not matched with Audio, also support team is not very supportive
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
We use this everyday, its a requirement for most clients.
Results....
Pros
As an agency that's built its client list around Search Advertising expertise, we long struggled with ways to coach our small to medium-sized clients on the importance of lead scoring. When we discovered CallRail, it was almost like someone had purposefully designed a tool to permanently end our struggles. With CallRail, all of the minutiae of call tracking and scoring is handled by an easy and intuitive system. The options are right there for scoring and playback is as simple a process as could have been created.
Seriously, the controls are large, pronounced, and impossible to misinterpret. That's good UX right there. Now, we have a system that allows our clients to exercise Quality Control and gives us the data we need to prove ROI to clients who have a hard time making the connection between lead generation and closing the deal. After all, as a Paid Search agency we can only deliver the leads, we can't close them. So, we recommend CallRail to every single client we have ' no matter what they sell.
Cons
Better support for agencies that manage accounts, better admin system for multiple users, having to use multiple browser can be frustrating.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
A must for proper attribution
CallRail has been a lifesaver for proper attribution of phone calls, leads, and sales. We have used it on our own website and for many of our clients. This has allowed us to move from "I feel like the phones are ringing more" to "You received X number of leads and X number of sales from this channel this month." With this information, we've been able to improve our targeting and improve ROI.
Pros
With CallRail, it is incredibly easy to set up dynamic tracking numbers that will help you see exactly where your phone calls are coming from. This is essential for anyone who cares about attribution. The reporting capabilities are nice - easily integrates with Google Analytics, Google Ads, and Google Data Studio.
Cons
I wish they would remove the minimum size of a number pool. We have some websites with very small traffic that don't need 4 phone numbers.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Consistently Excellent User Experience
I am able to call on behalf of my companies in real time with a localized telephone number. I am able to provide accurate calling data to my companies that contributes to my success.
Pros
I appreciate the ease of use on a daily basis. There is no need to "stop & think" about what you are doing but instead the methodology is so user friendly it becomes second nature to you. Saving time on the phone is a special gift CallRail gives to me each day.
Cons
I can honestly say there is really nothing that I don't like about the product. When I run into any difficulties I am able to reach out to specialized customer service person who walks me through my issues in a kind and patient manner each time, with no exceptions.
- Industry: Furniture
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Lightweight call recording and tracking for marketing/QA
We're pretty new to CallRail, so time will tell how useful it is and if we decide to keep it. The level of support we get may be an important factor.
Pros
CallRail was fairly to setup on our website. It was a simple code installation, punch in some parameters and we were off to the races recording phone calls. We don't record our normal phone calls, so this tool serves as a bit of QA for us as well as a way to track call volume and results from various mediums, like advertising channels (PPC, print, TV, website, etc...). When CallRail can identify the source, it will create a referral method, and you can go in and tag calls as well as assign dollar value to it for results (like a sale).
Cons
I gave up on getting hands-on assistance setting things up and just decided to stumble through it myself. While it turned out to be fairly easy, I wouldn't say it was necessarily readily intuitive. I couldn't even get someone to talk to me about sales, when I called it was just more of "We have a free trial, go use it for yourself and see what it does." I had to contact support to setup multi-site phone numbers after purchasing a plan, but the platform didn't tell me that, I had to go find a support article myself and then contact support and wait for them to activate it, though that didn't take long. I think their customer support could use some help, as right now I'm kind of deterred from going in depth with the platform because I have a feeling I will have to contact support often. Also, the pricing structure is a little unclear to me, and without someone to explain it to me it doesn't make a lot of sense. There's some pretty big leaps between the tiers, and I just don't know that I feel it's an awesome value.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
CallRail Not Intuitive or Feature Friendly
Not good. We are leaving CallRail to go to another call tracking service.
Pros
System uptime was good. The technical support individuals know their product and were very helpful.
Cons
As a "manager" I initially had all the access I needed to administer my specific clients. Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices. Since this was occurring soon after migrating to CallRail, I assumed I was not doing something correctly.
I would go to Corporate for support and they could not figure it our either and went to CallRail support only to be told it was a function no longer available to "managers". This put a burden on Corporate and diminished my ability to react to my customers needs in a timely way. Also, the reporting is severely lacking. To get a list of active clients, I or Corporate must manually create the data. When I delete a client, CallRail does not delete them from the list of call tracking users. I have to manually verify the number of active users. There are so many issues with CallRail regarding a poorly designed and non-user friendly system.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Worst company ever! What a disaster
It has been a complete and total nightmare and it is impossible to someone who can provide solutions.
Pros
None whatsotever!, everything was near impossible using there service.
Cons
From the moment you call this company's sales department you will catch the feeling that something is not right. Wait till you speak to customer service. It is basically a DIY service, once you pay you are on your own. if you really care about your company you will not work with this company.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
I used CallRail to track a number of SEO campaigns.
Using call tracking through CallRail was a great way to keep our clients informed as well as see the direct results of tests and changes we made on client websites.
Pros
CallRail is very easy to use and the dashboard is great for showing how many calls are coming in and what results look like at a glance. Sorting through campaigns is super easy, and it's very easy to see all the campaigns you are running with a client all in one view, which is great. Setup is fairly easy, there aren't a lot of extra steps in creating new campaigns or making adjustments. The dynamic number insertion was fantastic for SEO and PPC campaigns. Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.
Cons
Occasionally I would have issues with the IT team of a client if they were running through phone trees on their end, but that's not something that call tracking seems to be able to figure out anyway. I really didn't have a lot to complain about.
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Easy to use and great data gained from all types of marketing campaigns.
Pros
Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.
Cons
The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.
- Used Daily for 1+ year
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Review Source
I can't imagine an easier, more efficient way to record and monitor your business calls.
I would use any other software for tracking phone calls in the work place.
Pros
Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they're a good lead for our business or not, which is super helpful to know and keep tabs on.
Cons
The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Callrail - Call tracking and more
Callrail is a great solution for generating tracking number to be use both in a online setting or offline marketing. They are very reasonable with their pricing structure. It is simple and fast to set-up.
Pros
Easy to set-up and create tracking numbers. The dashboard has some great features to see your call stats. The mobile app keeps you informed on the go. The price is reasonable.
Cons
Can not export visually appealing reports with graphs etc. Only export raw data in a spreadsheet.
- Industry: Marketing & Advertising
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Amazing Customer Service
Pros
I cannot say enough amazing things about the customer success team at this company. They are quick to respond, friendly, and proactively reach out to discuss new features. The product itself is great, and includes pre-packaged reporting that can be automated to email.
Cons
The service can be a little costly but seems to be in line with competitors. This is a small con compared to the benefits this product actually gets you.
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Great Service and Value
Pros
How they give you 10 numbers for a reasonable monthly price.
Cons
It could be a little better organizing old calls and prospects.
- Industry: Medical Practice
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Tracking phone calls with CallRail
I used CallRail for specially to tracking calls beacuse it tracking less than a minute.
Pros
We use mainly CallRail to traching phone calls . Not only that we can record phone calls. Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from. Easy to use.
Cons
Much difficult to tracking calls comes from Facebook, instagram
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent Call Tracking Software
Most of my client's business transactions take place over the phone and CallRail has helped us track these "offline conversions" from our marketing efforts.
Pros
Being able to see the source from where callers and form submissions are coming from makes it helpful to see which marketing channels are performing better than others.
Cons
We are not able to connect phone calls that turn into customers.
- Used Daily for 6-12 months
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Review Source
I could'nt live without CallRail!
Pros
CallRail is always trying to add new features to the software to benefit its customers ease of use and come up with better options you potentially may want to use. I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price.
Cons
The software does have minor bugs from time to time that do not impact the functionality, they are just annoyances. I would like to see upgrades on the reporting as well.
Response from CallRail
Hi Josh - Thanks for the great feedback! Our product team is interested to learn more about which upgrades to reporting you'd like to see. Are you able to send me a quick email to [email protected]?
Thanks!
Kate
- Used Daily for 2+ years
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Review Source
Great customer service
Pros
The customer service with this company is really amazing. They are great at taking feedback and like to try to incorporate this into their product roadmap.
Cons
There aren't really any that come to mind for this product. The only one may be that the cost can become quite high if you use a lot of phone numbers.
- Industry: Packaging & Containers
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Works as it's meant to
Our overall experience has been good. We can review the calls for keywords, leads, trends, etc. We can track the number of calls resulting from our website. It has been a good experience.
Pros
We can view how many calls are a direct result of our website by only displaying CallRail phone numbers on our site.
Cons
The transcription isn't as good as we had hoped, especially for the price.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Call Tracking and Analytics for phone calls received from valuable leads
It solves Google Analytics, marketing solution and hit targets within the timeline
Pros
With Callrail, we can easily keep track which campaign, marketing, promotion, or keywords that works well with your clients because it gives analytics on how many phone calls or conversion made giving you an insight on which has a greater positive impact to your business . Callrail gives you report and overview on which marketing channel produces more money to your business. I can easily search or filter either through a phone lead's phone number, an agent's phone number which tracks the calls and texts i receive from a phone lead. We can easily focus on which marketing works well thus less effort, more effectiveness , better results.
Cons
The call feature is not that reliable to produce a good connection if you are having a long conversation with clients. You may need a separate softphone for a stable call connection. You can not really receive a call her real time. Most would be a voice mail but its clear.