--- description: Review of Greenlight CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Greenlight CRM | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Greenlight CRM](/software/34510/greenlight-crm) # Greenlight CRM Canonical: https://www.softwareadvice.ie/software/34510/greenlight-crm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/34510/greenlight-crm?page=2) > Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blended agents, call recording, a script designer, live transfer and automated compliance functionalities within a suite. Greenlight CRM offers blended agent management, which enables users to manage both inbound and outbound calls. The product also features a predictive dialer, which leverages self-optimization algorithms to route calls to available and appropriate agents based on call responses. The solution features a script designer for agents, which enables users to improve agent experience with the help of customizable scripts, forms and call dispositions. Greenlight CRM features "mystery shopper" functionality, which allows users to design test calls for monitoring agent performance. The responses can be forwarded to a QA team for review. The product offers integration with Greenlight’s CRM platform which enables users to pass leads directly to the call center solution. > > Verdict: Rated **4.9/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 18 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Greenlight Innovation - **Location**: Dundee, UK - **Founded**: 2010 ## Commercial Context - **Starting Price**: £99.00 - **Pricing model**: Per User - **Pricing Details**: Monthly pricing based upon number of seats needed. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Auto-Dialer - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Call Tracking - Call Transfer - Callback Scheduling - Caller ID ## Integrations (11 total) - AquariumClaims - DealTrack - FLG - HubSpot CRM - Lead Forensics - Mailchimp - Signable - SmartDebit Pulse - Zapier - i-Underwrite - omniSign ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) ## Related Categories - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) - [Automatic Call Distribution Systems](https://www.softwareadvice.ie/directory/1694/auto-call-distribution/software) - [Call Center Scripting Software](https://www.softwareadvice.ie/directory/3441/scripting/software) - [Predictive Dialer Software](https://www.softwareadvice.ie/directory/1758/predictive-dialer/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) ## Alternatives 1. 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All-in-all, a powerful platform to support business management and development. > > **Cons**: Not Applicable.... to date, we haven't found any weaknesses of the platform\! > > I can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free\! We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend\! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform. ----- ### "I'd never use any other CRM/dialler solution" — 5.0/5 > **Richard** | *15 December 2021* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Its does everything we need in one system > > **Cons**: To be honest...nothing\! It's never let me down and the support team are always on hand to make changes as and when I need them > > Amazing\! I've removed other dialler \& CRM systems and implemented the Greenlight solution at 4 call centres I've run. I would never use another provider. ----- ### "Greenlight" — 4.0/5 > **Darren** | *14 July 2016* | Recommendation rating: 7.0/10 > > **Pros**: Easy to use > > **Cons**: lack on management control over functionality > > The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently. ----- ### "Will never change dialler provider and recommend Greenlight to anyone that asks me" — 5.0/5 > **Ohiunkunofan** | *14 September 2016* | Recommendation rating: 10.0/10 > > **Pros**: I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them. > > I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort. ----- ### "Your Brand Cover" — 5.0/5 > **Nick** | *18 October 2023* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: The Greenlight team....legends. They work so hard and are excellent at their jobs > > **Cons**: i would like an option to pay for development (changes) to our system so we could get them done quicker. We understand we are not your only customer and feel bad to keep asking for changes when the guys work so hard, so to be charged to get extra work done would be nice. > > excellent ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/34510/greenlight-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/34510/greenlight-crm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data