--- description: Review of MSP360 RMM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MSP360 RMM | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Remote Monitoring and Management Software](/directory/4344/remote-monitoring-and-management/software) > [MSP360 RMM](/software/345182/msp360-rmm) # MSP360 RMM Canonical: https://www.softwareadvice.ie/software/345182/msp360-rmm > MSP360 RMM is remote monitoring and management software for MSP owners and internal IT teams balancing routine maintenance with urgent support requests. It gives technicians one place to monitor Windows, macOS, and Linux devices, automate recurring tasks, and keep track of issues. Instead of checking each computer manually, teams can receive health alerts, schedule maintenance, and use built-in remote access to troubleshoot Windows and macOS devices. Included ticketing keeps assignments, progress, and technician conversations alongside endpoint information. This helps small teams organize daily work and spend less time switching between tools. Remote access and ticketing are included at no additional cost. New and small MSPs managing external clients can use Community Edition free for up to 50 endpoints, with no contract, credit card, or expiration. Paid plans serve both MSPs and internal IT departments and include 24/7 technical support. Setup guides, documentation, and community resources provide additional help. Per-endpoint licensing and monthly billing let teams expand coverage as their needs grow. > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MSP360 - **Location**: Powell, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$1.75 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: MSP360 RMM is priced per-endpoint with volume discounts available. For new and small MSPs, there is a free tier available. RMM Community Edition provides the core RMM functionality at no cost up to 50 endpoints. Once you cross the limit, you keep 50 endpoints free forever and pay only for endpoints on top of them. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Colombia, Cyprus, Denmark, France, Germany, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal and 8 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Anti Virus - Application Deployment - Asset Tracking - Automatic Backup - Automatic Patch Deployment - Backup and Recovery - CPU Monitoring - Cross-system Integration - Customisable Branding - Customisable Dashboard - Customisable Reports - Dashboard - Deployment Management - Device Auto Discovery - Device Management ## Integrations (2 total) - ConnectWise PSA - HaloPSA ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Monitoring and Management Software](https://www.softwareadvice.ie/directory/4344/remote-monitoring-and-management/software) ## Related Categories - [Remote Monitoring and Management Software](https://www.softwareadvice.ie/directory/4344/remote-monitoring-and-management/software) - [Server Monitoring Tools](https://www.softwareadvice.ie/directory/4409/server-monitoring/software) - [Patch Management Software](https://www.softwareadvice.ie/directory/4519/patch-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.softwareadvice.ie/software/117339/manageengine-endpoint-central) — 4.6/5 (1876 reviews) 2. [ManageEngine Patch Manager Plus](https://www.softwareadvice.ie/software/360434/manageengine-patch-manager-plus) — 4.6/5 (418 reviews) 3. [PDQ Deploy & Inventory](https://www.softwareadvice.ie/software/419203/pdq-deploy-and-inventory) — 4.8/5 (341 reviews) 4. [Patch My PC](https://www.softwareadvice.ie/software/339309/patch-my-pc) — 4.9/5 (216 reviews) 5. [Iru](https://www.softwareadvice.ie/software/71745/Iru) — 4.9/5 (496 reviews) ## Reviews ### "Tired of your big bloated RMM? MSP360 RMM is refreshingly simple." — 4.0/5 > **Kirk** | *5 September 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: MSP360 RMM is a very simple RMM product offering the essentials: system resource monitoring, patch management, scripting, and remote control. It is not nearly as complex as something like ConnectWise, it's constantly evolving, and has a very attractive price point. > > **Cons**: While it is considerably more simple than competing products and they are constantly adding new features I would love to see better reporting in general. > > MSP360 RMM has overall been a good experience. We found ConnectWise too big and needing too much hand holding so we were looking for a simpler solution. Having been a long time MSP360 customer we know that the product is relatively new and will continue to evolve over the years. ----- ### "Excellent Remote Management Software" — 5.0/5 > **Andre** | *23 September 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Being able to install and manage the software from the control panel is the best feature and one that I use everyday. > > **Cons**: Connect. it works well but not as fast as my current solution. Unattended remote access is not as easy to setup and use either. > > I'm extremely happy with this product and used it every day to monitor and support my customers. ----- ### "Director of Technology Services" — 5.0/5 > **Pete** | *13 August 2024* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Cost is very good, features need more functionality > > **Cons**: Needs more features and integrations to work with other vendors > > It seems like it has promise but will need more. ----- ### "MSP360 Backup and RMM" — 4.0/5 > **Chris** | *6 September 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: We have used the backup product for a while now and it has performed well. We have started using the RMM and Connect portions recently and have liked the service so far. > > **Cons**: Wish there was a Mac and mobile RMM and remote connect ability. ----- ### "The best way to centralize endpoints" — 5.0/5 > **Anderson** | *19 August 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I can obtain real-time results of the status of my endpoints and thus be able to act quickly and with the necessary improvements to continue with business activity. > > **Cons**: You should have a dedicated environment unique to this solution ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/345182/msp360-rmm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data