---
description: Review of InfiBot Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: InfiBot | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [InfiBot](/software/345481/infibot)

# InfiBot

Canonical: https://www.softwareadvice.ie/software/345481/infibot

> Never leave your customer waiting again. Deliver automated, accurate, and human-like experience with InfiBot, an AI-powered conversation enhancement solution that brings automation and self-service capabilities within the contact center. It leverages AI and ML to predict customers’ intent to have a contextual conversation and allows contact centers can gather, analyze, and act on the customer’s preferences.

Chatbots and Voice bots by InfiBot give businesses a cutting-edge advantage in better understanding and handling customer requests. InfiBot allows the customers to self-serve for common use cases like balance checks, check branch timings, etc., with the power of sentiment analysis and NLP.
NovelVox InfiBot readily integrates with  Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

⦿ 100s of predefined intents optimized as per industry needs
⦿ NLP Based Engine
⦿ Supports integration with third-party NLP engines like ⦿ Google Dialogflow and IBM Watson
⦿ Conversational AI offering omnichannel elegance across the channels 
⦿ Seamless integration with CRM, Knowledge Base, Case Management, and other 3rd party tools
⦿ A dedicated Supervisor Workspace to track the chatbot's performance in real time.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: NovelVox
- **Founded**: 2008

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United States

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Automated Routing
- Canned Responses
- Chatbot
- Code-free Development
- Contextual Guidance
- Customer Support
- Customer Surveys
- Customisable Branding
- For Sales/Marketing
- Intent Recognition
- Language Detection
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Pre-Configured Bot
- Proactive Chat

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)

## Alternatives

1. [ChatGPT](https://www.softwareadvice.ie/software/412748/chatgpt) — 4.4/5 (348 reviews)
2. [Chatbase](https://www.softwareadvice.ie/software/426065/chatbase) — 4.3/5 (73 reviews)
3. [Botsonic](https://www.softwareadvice.ie/software/436579/botsonic) — 4.8/5 (80 reviews)
4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
5. [Wati](https://www.softwareadvice.ie/software/430256/wati) — 4.6/5 (203 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/345481/infibot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/infibot-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/345481/infibot> |
| en-GB | <https://www.softwareadvice.co.uk/software/345481/infibot> |
| en-IE | <https://www.softwareadvice.ie/software/345481/infibot> |
| en-NZ | <https://www.softwareadvice.co.nz/software/345481/infibot> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.ie/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"InfiBot","description":"Never leave your customer waiting again. Deliver automated, accurate, and human-like experience with InfiBot, an AI-powered conversation enhancement solution that brings automation and self-service capabilities within the contact center. It leverages AI and ML to predict customers’ intent to have a contextual conversation and allows contact centers can gather, analyze, and act on the customer’s preferences.\n\nChatbots and Voice bots by InfiBot give businesses a cutting-edge advantage in better understanding and handling customer requests. InfiBot allows the customers to self-serve for common use cases like balance checks, check branch timings, etc., with the power of sentiment analysis and NLP.\nNovelVox InfiBot readily integrates with  Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.\n\n⦿ 100s of predefined intents optimized as per industry needs\n⦿ NLP Based Engine\n⦿ Supports integration with third-party NLP engines like ⦿ Google Dialogflow and IBM Watson\n⦿ Conversational AI offering omnichannel elegance across the channels \n⦿ Seamless integration with CRM, Knowledge Base, Case Management, and other 3rd party tools\n⦿ A dedicated Supervisor Workspace to track the chatbot's performance in real time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b7d7a60d-46f5-4996-a70e-a35618a119aa.webp","url":"https://www.softwareadvice.ie/software/345481/infibot","@id":"https://www.softwareadvice.ie/software/345481/infibot#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.ie/software/345481/infibot#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Chatbot Software","position":2,"item":"/directory/3923/chatbot/software","@type":"ListItem"},{"name":"InfiBot","position":3,"item":"/software/345481/infibot","@type":"ListItem"}]}]}
</script>