4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About XCALLY

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting. Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications. XCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. It is available globally in 12 languages.
XCALLY Software - Project
XCALLY Software - Customer Satisfaction
XCALLY Software - Customer Journey
XCALLY Software - Chat Interaction
XCALLY video
XCALLY Software - Project - thumbnail
XCALLY Software - Customer Satisfaction - thumbnail
XCALLY Software - Customer Journey - thumbnail
XCALLY Software - Chat Interaction - thumbnail

XCALLY pricing

XCALLY does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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XCALLY Reviews

Feature rating

Value for Money
4.7
Functionality
4.7
Ease of Use
4.8
Customer Support
4.8
5 reviews of 128 View all reviews
Numan
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/1/2023

Innovative & Modern AI based Omni Channels Contact Center Solution.

I am in contact center industry for 10+ years and been implementing Xcally Motion for many prestigious customers across my region. Most of my customers are satisfied with product and its amazing features and stability.

Pros

Very easy to use and stable with great support.

Cons

flexibility and great features. I like every inch of this application.

Irfanudeen
  • Industry: E-Learning
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 12/5/2022

Good Dialler tool with decent features

I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.

Pros

XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.

Cons

XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.

Dean
  • Company size: 51–200 Employees
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

3
Reviewed on 11/8/2016

Feature rich application providing a single UI to call-centre agents for multiple input...

We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface.

Not only is xCALLY fantastic software but the support from them is just as fantastic!

Pros

Single UI for multiple input streams to call centre agents.
Open channel to allow unlimited integrations.
Support.

Jurijs
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 7/12/2023

my review.

Pros

easy install, setup, management. friendly UI.

Cons

problem with performance for old install.

Yehoshua
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/7/2023

We rely on XCALLY and it meets the challenge daily

We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration). Everything just works!

Pros

I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.

Cons

There really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer!

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