--- description: Review of AuguTech Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: AuguTech | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/1718/call-recording/software) > [AuguTech](/software/34570/augutech) # AuguTech Canonical: https://www.softwareadvice.ie/software/34570/augutech > AuguTech delivers. It's industry leading cloud based CX platform with comprehensive CRM and predictive dialer solution is suitable for midsize and enterprise businesses. Key features ​include: enhanced IVR \& intelligent routing capabilities, custom integrations using advanced API protocols, comprehensive reporting metrics, full call recording capabilities including PCI compliant call redaction, real-time conversational analytics, and their award-winning customer service experience. AuguTech can set customized outbound caller IDs displaying real working local numbers. Through our platform, 100's of targeted local numbers can be automatically rotated when outbound dialing. Our answering machine detection functionality is able to filter a majority of answering machines and connect agents to more live prospects. Agents can be logged in remotely with just a head set and a web browser. AuguTech's intuitive agent interface can display a script for the agents to read with completed custom fields like name, address, revenue, income, etc., google maps, automated call back schedulers and user stats. Managers have full access to the advanced “Administrator Dashboard” which enables them to monitor and control all aspects of the contact center in real-time. This, among many other functionalities, empowers managers with the ability to increase productivity and profitability by keeping wait times marginal and contact rates high. > > Verdict: Rated **4.8/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 5 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AuguTech - **Location**: Miami, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$129.00 - **Pricing model**: Per User - **Pricing Details**: AuguTech pricing module is on a per agent, per month basis. Please contact AuguTech for detailed pricing information. - **Target Audience**: 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, Mexico, United States ## Features - API - Activity Dashboard - Agent Interface - Alerts/Escalation - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Call Tracking ## Integrations (24 total) - Asterisk - Balto - BroadVoice Cloud PBX - CallSource - CentrixOne - Comm-unity - Docusign - Google Calendar - HubSpot CRM - Insightly Marketing - LeadPerfection - MarketSharp - MiContact Center Business - MiVoice Business Solution - NetSuite ... and 9 more integrations ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software) ## Related Categories - [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) - [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) ## Alternatives 1. 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When the lead button is pressed it should also prompt for a print screen to be sent to your printer so you do not lose the lead. At bare minimum, all leads should be sent into a special queue that is accessible in the administrator's portal. When a broker loses a lead it takes 30 minutes to track it down if we can find it at all. > > This software allows us to compete with much larger companies that can afford sophisticated predictive dialing systems. Our previous provider cost for the hardware and then a year for support. A lot has changed in the days of requiring LDT1 line in the long distance that goes with it. Most companies now offer a cloud-based solution which is measurably less expensive than 10 years ago. The number one benefit of this program is that it allows our brokers to be selective on who they want to do business with not beg prospects to do business with them. By being able to contact hundreds of people a day our brokers can choose from the low hanging fruit and not have to "beat up" every prospect that answer the phone. If a person is interested in our products and services, our brokers are there to talk to them. If not, the dialer find someone who is. The absolute best part of working with Augutech is access to Gareth :) - best tech support guy ever ----- ### "Stellar Customer Service\! Best Software on the MARKET\!" — 5.0/5 > **Richard** | *24 March 2017* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Integration, The IVR, Voicemail Drops > > **Cons**: The server crashes once in awhile. > > Hands down the best software and company\! I have been working with Augutech for over 5 years now. There isn't one person on their team that doesn't understand what it takes to help their clients succeed. The software is amazing. I can't even put a price on the software because the sky is the limit what you can do to have success in your business using the technology they provide. The technical support is very fast when you put a ticket in. If you have any issues with billing they are they for you every time. With confidence I refer Augutech to all my business friends. I don't know how I would run my business with out them. Great work to the Team at Augutech. ----- ### "My experience has been overall very good." — 4.0/5 > **Nelson** | *11 September 2017* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Specific that it can make 400-500 dials, therefore allowing me to speak with more potential customers. > > **Cons**: Reaching a customer person is a challenge, when I call it becomes voicemail maze. However when the person is reached they are very helpful. > > Reaching more potential customers. ----- ### "A great dailing system." — 5.0/5 > **Christian** | *24 March 2017* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I can Barge and listes to my agents. > > **Cons**: It's no easy to twist the campaigns. > > I've been working using Augutech almost since three years ago, and everything works really good for me. ----- ### "Excellent Support\!" — 5.0/5 > **Orlando** | *28 March 2017* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Great service, excellent support, feature-rich software > > **Cons**: Occasionally have to reset softphone when switching computers. > > Our company had tried a few different dialers trying to find the right fit. Other dialers just weren't up to our standards. A few weeks ago we gave Augutech a shot and they have not only met our requirements, but have exceeded them. The dialer service is great, tech support is always available and helpful and my rep has been really helpful and courteous. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/34570/augutech) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data