ZENOTI

Pros

I love their implementation team! A joy to work with and always able to accommodate our needs. The product itself is wonderful as well. Great for enterprise platforms and single practices alike. So much depth to the software.

Cons

Some of the current workflows are less efficient than our old solutions. Forms, e-prescribe, etc. That being said, several of these features are being revamped or added in the near future.

I will also add that the project management tools we used became a little cumbersome. They used 2 different tools that were different than the 2 we use in our business. Add in email and it can be a little difficult to ensure you are up to speed on all communications!

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Pros

Compared to my previous solution, the Zenoti user experience is excellent. The interface is user-friendly and intuitive, making navigation seamless. I appreciate the range of features that enhance efficiency and streamline processes. Overall, Zenoti has greatly enhanced my workflow and satisfaction.

Cons

Working with multiple delivery teams within ZENOTI was at times challenging. But [sensitive content hidden] was able to figure it out.

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Pros

It is connected to all our franchises so customer data is at any location.

Cons

It is a very non user friendly program. They do not update the platform. NOTHING autosaves. So if you step away from your desk and get delayed all your progress is instantly lost when working on reports, email campaigns, etc. They system lets us down on a daily basis. There is absolutely no "help" because support is out of the country and they take days to respond.

Pros

[sensitive content hidden]. He was so helpful and committed to me, my business, and making me successful. He obviously went above and beyond for me and Lux. I probably wouldn't have stayed with Zenoti had it not been for him. He's the true magic.

Cons

I would like to be able to upload PDF files into my treatment form areas. The charting interface of Zenoti is much more difficult than AR -- I used to be able to label where all my tox went on a face and in Zenoti that's not feasible. I would like a better charting of the face so I can be sure tox/filler is placed in the correct places.

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Pros

Zenoti has been an incredible software for my business. The system is perfectly tailored to support my needs and growth, and I couldn’t be happier with my decision to make the switch!

Cons

I don't have anything negative to say about Zenoti.

Pros

Zenoti is very robust software and our businses was able to use as a one stop shop for our business needs. Really appreciated the reporting capabilities as well as the built in marketing for emails and texts to our guests. Support team was very responsive and helped to quickly answer questions and provide resolutions.

Cons

Implementation was a bit intense, but that is to be expected considering the customization Zenoti allows for each business.

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Pros

Zenoti covers everything for my business and is always on the cutting edge of technology and new features.

Cons

Customer service can sometimes take a bit long, but my most recent customer service experience with them was exceptional.

Pros

I like how all the data is easily accessible in the reports and in general booking appointments is an easy process. During my onboarding, [sensitive content hidden], was amazing!! She answered every one of my questions in detail, even ones that may seem simple.

Cons

There are way too many options and in order to make one change sometimes it requires many steps. The permissions for each job can also be overwhelming.

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Pros

The support we are receiving is excellent and we are discovering new and exciting functions monthly with the help of our support teams. Thank you.

Cons

Sometimes a little glitchy, sometimes a little fussy.

Pros

Great customer service with the integration process and when first going live - learning and working out the glitches

Cons

Zenoti is incredible comprehensive - which also makes it a bit complex as we learn how to set up all the tools and implement them

Pros

Something that I loved about Zenoti is how custom you can make it. We are a 5 location business where all of our employees work at all of our salons. Cutting down the time when it comes to running reports & running payroll has made a dramatic difference in my day to day use. Also for our salon coordinators, there are so many features that took away tons of their daily tasks because the system does it automatically. Now it has freed up more of their time to focus on being more available on the phones & helping with retention projects. Also, If your someone like me that doesn't have time to sit on hold for hours waiting for a customer service personal to get on the phone to answer questions , then Zenoti will be great for you because you have access to a 24 hour chat box that someone replies within minutes!

Cons

I would say there is any cons that make a huge difference for me? I look at it as I gained so many benefits that the little things that confused me are not a big deal. The one thing that doesn't make sense to our business personally is the way the invoices operate, once an appointment is created, its considered an ope invoice. If someone "no shows" and your staff isn't on it when it comes to no showing or cancelling them, That invoice will stay open & effect payroll. Again, not a big deal as long as you have a staff that is on top of their duties, it shouldn't be an issue (:

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Pros

[SENSITIVE CONTENT]. He’s been Amazing at helping us adjust to the change. I Ike the way it looks and there’s some really easy functions to it. I like the class sign up.

Cons

There’s some things that are fluid with a yoga studio. The inability to change a clients membership between packages, for example is we do a challenge and they have an existing package, I would like to have the ability to set priority in pricing options. So the system will pull from the challenge or the most important one and leave the class passes I also do not like thaT you have to open an invoice to change the date of a memberships. We will our chase a membership say on Friday for a student who took class in a Monday and it’s a lot of steps to do that.

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Pros

Zenoti is very user friendly and has so many features. We utilize Zenoti for booking, scheduling, inventory management, reporting, and marketing. It is nice to have a software that can do it all.

Cons

We would love if there was a consultation feature for Zenoti. We currently use TouchMD for our consultations, but if Zenoti had a consultation feature like TouchMD it would be nice to have everything in once place. Overall though, we are very happy with Zenoti.

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Pros

We are still getting familiar with Zenoti but so far all of the functionality far surpasses our previous software. The customer support we have received from [sensitive content hidden] has been over and above any other company we have worked with. He has been instrumental in helping us get Zenoti set-up and functional. He responds very quickly and address every issue in a very timely manner. We would have been lost without his exceptional support and I hope he is recognized for his incredible service.

Cons

The migration from Aesthetic Record has been a nightmare but I do realize the issues were on their end so I cannot fault Zenoti for this.

Pros

There are so many features that you really need to be aware of what you need or want. They do a great job with your customer suppport through the CSM to make sure you are getting full use of your capabilities that you purchase. I like that they are responsive to my requests and the software changes often. My old scheduling suite had not changed anything in years.

Cons

Zenoti is on the high side of pricing but you get what you pay for. It is very capable and will grow with you. Also, I would like a few more protections for business owners as far as not showing your employees all the information about your business. They ZMA and MyZen apps really push the boundaries of what I'm comfortable sharing in a super competitve business field.

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Pros

I wish I could come up with something. The sales team put on a great presentation.

Cons

Not to be dramatic, but I don't believe any of the features have worked as promised. The most frustrating part is that their tech support is overseas, so it can take days or weeks to get an answer to what should be a simple problem.

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Pros

Extraordinary professionals committed to ensuring an excellent experience for their customers!

Cons

Zenoti is getting so many new customers migrating from other POS systems in the market that they are a bit overloaded. But they are worth waiting for!

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Pros

The ability to properly track inventory - this was our main reason for changing POS systems. Functionally fantastic and loads of features we were previously lacking.

Cons

There are aspects that are a little clunky as far as administration and client experience goes, and the overall aesthetic leaves a lot to be desired.

Pros

The salesperson was lovely and provided excellent attention during the sales process. After months of surveying the spa software choices, we moved from Booker on the strength of her demos and promises. It was also so refreshing to have a real human to speak with after months of aggravating customer care from our previous software provider. The people at Zenoti are well-meaning and they seem to care.

Cons

I don't want to have to write a bad review because the Zenoti people are good people. But I want, to be honest so other spa/salon founders do not go through the experience we have been through. Running a spa is tricky enough--your software must support and lift you up, not take you and your entire team's morale down.

Unfortunately, we have come to the conclusion that Zenoti's customer service is lip service. :( They have promised to work out the bugs in the system, but after months of promises, the bottom line is that there are no results.

The promises made by the salesperson were not fulfilled. Even though we paid $3K for the data transfer, we had to hire four of our own team members to transfer over the data and memberships. (They said they would refund us $1500.)

The day of going live, Zenoti erroneously triggered 250 emails going out to our members telling them they had a facial the next day. We were flooded with calls and emails from our members as a result.

The general consensus within our team is that everything is overcomplicated. It is not an intuitive or seamless process. Payroll is time-consuming and reading the reports--it takes triple the time to go through it all to ensure accuracy.

One team member summed it up: "They are like bad boyfriends. Booker was hell, Zenoti is hell. Which hell do you prefer, the simpler one that never talks to you or the hell that's trying to be the Harvard professor?"

Pros

[SENSITIVE CONTENT HIDDEN] is an amazing technical support person. Our system has some complex set-ups that are not common for this software. [SENSITIVE CONTENT HIDDEN] has been able to correct some major issues that have caused our system not to perform accurately as well as getting many credit card processing issues resolved. Over the years he has been the go to guy for the hardest of issues. He is very knowledgeable, patient and has great follow up.
Many things have frustrated us about the software, but [SENSITIVE CONTENT] and a few others[SENSITIVE CONTENT HIDDEN] have saved the day for us.

Cons

There are glitches. There are too many steps to some of the processes. we are high volume salons and we have clients stare at us while we get them checked in and out. Its usability is could be simplified. It does not seem to be designed with a non-technical person in mind.
It also lacks some usability conveniences especially in the inventory and ordering end of things.
I wish we could change the print set up of reports too. Some are SO small to read.

Pros

It seemed extremely feature-rich for large businesses, and very flexible and customizable from the backend by Zenoti. However, it was overwhelming and cumbersome for a small business like ours. We were guinea pigs for a trial run for small business integration, so we got a lot of attention and help from the developers.

Cons

The interface looks dated and unattractive. Also would load with visual glitches on certain browsers. Tremendous amount of features was overwhelming and unnecessary for a small business. POS integration was awkward and unreliable. Despite the fact that we got a lot of attention and help from the developers to try to mold Zenoti to our needs, we ended up spending too much time fighting with the system to the point that it was harming our productivity and we had to switch to something that was more stable and plug-and-play ready.

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Pros

I have been really happy with the program overall and I have used many different programs in the past. Many marketing and reports that I used to pull manually and put into excel are now automated. I appreciate the functionality that it has to offer and have not found it to be cumbersome to teach new employees or for the medical staff.

Cons

Recommendations for new adopters: The more you front load your learning of the system- Everyone completing all the modules, using the ? button in the system first before contacting support, getting very involved in the setup of your system, forms and inventory- the better. Retake the same modules once you have 6 months of operation with the software so that you can elevate your understanding and ask new questions. Understand ahead of time that your first layer of support is always online so if you do not have a person who has the time and flexibility during the day to resolve any issues or questions that come up with Zenotis support team- your team may be frustrated. I am a non-clinical operations consultant who handles these types of things for my employer so it is not an issue for them.

Pros

Zenoti is an integrative platform that is comparable to and perhaps better than other SaaS systems for spa & wellness businesses. I like how easy it is for businesses to customize it to their needs, while customers can easily navigate the booking & purchasing platforms. However, the best thing about working with Zenoti is the support team. They are real, knowledgeable people who are integral in getting this system set-up for an organization. Two individuals who made our entire 'Go Live' possible, in what felt like reocrd time were [sensitive content hidden]. They were efficient, quick to respond, patient and bent over backwards to ensure our success. In what was already an almost impossibly short amount of time that we requested to have the system ready to go, they ensured a successful launch for customers and our franchisees. [sensitive content hidden] (trainer) was also integral in hosting video calls an answering numerous questions for our franchisees.

Cons

Overall, Zenoti is great. If I want to get picky about the system, I'd say the ability for the system, as an enterprise platform to have more options to turn settings on and off for certain locations -aka the option for price adjusting & the ability to edit email & text templates. However, being an enterprise (Franchise) system, generally you will have the settings predominantly the same for everyone. I do wish there was an option for the consent forms to be automatically text to clients without the EZConnect text integration, maybe if there was even a $0.10 fee per form auto text to the client.

Pros

It has a catchy name, and it usually keeps accurate track of client appointments.

Cons

If you ever have an issue with the app, customer support's first line of defense is to gaslight you and claim that your problem isn't really a problem. They just rolled out their Version 2, and it's a disaster. The new color scheme for the appointment blocks are so muted, you can't see by color change when a client checks in. When I contacted their customer support to report the problems we're having, I was told, "I assure you, the colors have not changed." Fortunately, we have not updated all of our devices (our entire front desk staff revolted and refuses to run the V2 update), so I could take a photo of the before and after color schemes. I replied, "And I assure you, the colors have absolutely changed, and they are almost useless now." We have also had issues with the appointment screens on linked devices not automatically updating when an appointment is checked in, and a client form that is only accessible by a round-about back-door process instead of the big "Client Form" button that should bring it up. When I reported the client form issue, I was given instructions on how to change the form's status so it could be updated. Unfortunately, none of our IDs, not even our studio owner's ID, has access to the Admin section required to change the form. When I told them we didn't have access, their first reply was again, "Yes, you do." I sent them screenshots of our owner's Admin dashboard, and the necessary icon was not there. I have yet to get a reply.

Pros

It has some good features, however, my one major con has completely eliminated the pros.

Cons

I've repeatedly contacted the company about not being able to send mass emails to my database. Because I own multiple companies, when I try to send a mass email instead of combining the credits from all my locations into an org level, it only shows the credits from one location and therefore I cannot send a mass email. I've contacted the company repeatedly and they have not resolved the problem. I've completely lost patience with them and will be looking for another company. I do not recommend Zenoti.

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Pros

Nothing works and it takes support FOREVER TO respond and complete open tickets. Service has gone WAY DOWN since we went live. WAY to much turnover and no one knows who is where or doing what. The support team is kind and nice, but they need WAY MORE staff. It is ridiculous that it takes LITERALLY WEEKS to get a resolution.

Cons

Nothing works and it takes support FOREVER TO respond and complete open tickets. Service has gone WAY DOWN since we went live. WAY to much turnover and no one knows who is where or doing what. The support team is kind and nice, but they need WAY MORE staff. It is ridiculous that it takes LITERALLY WEEKS to get a resolution.

Pros

The team and processes they follow for each imlementation. The attention to detail is immaculate.

Cons

Their are some congifurations that are not as flexible with our enterprise and different workflows at each practice, but we are learning how to incorporate what we can!

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Pros

We're impressed with everything so far! The onboarding process is highly organized and clearly mapped out. This is our third software investment for our med spa, and we've finally found an all-inclusive program that meets our expectations.

Cons

Aside from missing E Prescribe, we like everything.

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Pros

It is easy to use, having all our software needs in one program: scheduling, reporting, charting, marketing, memberships, online booking, and payments. In the past, this required multiple software programs to achieve each, adding additional cost. Now, we have one cost and one software to work from, improving workflow and efficiency.

Cons

They are adding new features as they continue to evolve and learn about the medical spa industry's unique needs. So, some future additions will make this an even more robust program, like e-scripts.

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Pros

Zenoti is a pretty powerful piece of software that met all of our expectations and needs from an operations and accounting standpoint - and then some. We are still in the very early stages so are still learning to use some of the features and functionality - but I will say that I have been part of several software onboardings/rollouts with EMRs/practice management solutions, and I can genuinely say that I have not experienced a more helpful, prompt, and just all around wonderful team than the one we had with Zenoti. [sensitive content hidden]
and [sensitive content hidden] were amazingly responsive and had great questions and feedback that helped us set the system up the way we needed.

Cons

While Zenoti really excels in reporting and customization options, there are some aspects of the clinical usage that could be a bit more robust, and I would love to see an integration with Alle or other rewards programs! It's also not the most intuitive system to use/learn - but I have not worked with any software that has as many guides as Zenoti that show step by step how to do something. They also have weekly in-person trainings and Q+A for all users, I have attended one so far and found it incredibly helpful. So training and guidance is readily available after onboarding, which really helps with the less intuitive aspects.

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Pros

I like the customizable forms, but they take forever to build and Zenoti implementation team will charge you for helping build them. Not user friendly for small business owners.

Cons

As the manager of our med spa, I'd like to address some concerns regarding our experience with Zenoti. We've found it frustrating that certain features that should enhance platform usability come at an additional cost. Specifically, the lack of automatic notifications for low credits in email marketing has been particularly infuriating.

Recently, after utilizing Zenoti for 1.5 years, we began utilizing the marketing tools, only to find ourselves inadvertently exceeding our email capacity for May 2024. While we understand the need to pay for marketing emails, it's disappointing that hitting our cap also impacts essential functions like emailing receipts, without prior warning from Zenoti.

Furthermore, the response from Zenoti support was less than satisfactory, offering to add 7500 emails for an additional $200 instead of acknowledging the lack of notification. This feels unreasonable given our already substantial monthly investment in the platform, which includes charges for text messages and photo management.

As a small business, I manage the backend operations alone, making efficient support crucial. Unfortunately, Zenoti's customer service primarily relies on AI responses, resulting in lengthy wait times and a lack of personalized attention. Additionally, despite our investment, we've yet to receive proactive outreach from Zenoti regarding our experience or feedback on their app.

In conclusion, while Zenoti offers valuable features, the lack of proactive support and additional charges for essential functionalities detract from its overall utility and value for our business.
As a manager overseeing operations at our med spa, it's important to provide a comprehensive assessment of our experience with Zenoti. In addition to the frustrations outlined earlier, it's become apparent that Zenoti's business model prioritizes larger clients, often at the expense of smaller businesses like ours.

Their approach, which seems geared towards extracting additional fees for basic functionalities, suggests a profit-driven ethos that neglects the needs of smaller enterprises. This money-centric strategy, coupled with a lack of personalized support for smaller clients, reinforces the impression that Zenoti is primarily concerned with maximizing revenue rather than fostering mutually beneficial partnerships.

Given these observations, I would caution fellow small business owners to carefully consider whether Zenoti aligns with their operational and financial needs. In our experience, the platform's shortcomings and profit-focused mentality make it less suitable for businesses of our scale. Therefore, I would advise small business owners to explore alternative solutions that prioritize user experience and support tailored to their specific requirements.

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Pros

Zenoti offers a variety of services that is a step up from competitive software. Reporting capabilities are extensive, with a variety of customization available. Packages, memberships, and loyalty programs are easily accessible. The system is incredibly smart and offers an all-in-one marketing, charting, booking, reporting, and more solutions. The customer service is amazing, the live chat support can take a few minutes to respond, but the integration team and weekly live sessions are a big help. The system can be overwhelming when you first start but has a lot to offer.

Cons

The implementation is very lengthy and there a lot of hiccups to get through in the first few stages. However, the implementation team is very patient and understanding and got us through it easily. It is a very complex system and may be intimating at first use.

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I wanted to take a moment to express my deepest gratitude for the outstanding support and dedication provided by your implementation team throughout the integration process. [sensitive content hidden] have been absolutely phenomenal, demonstrating unwavering support, a willingness to tackle any challenge, and offering personalized solutions that have truly exceeded my expectations.

Having worked with a dozen POS platforms over my 15 years in the wellness industry, I can confidently say that Zenoti shines above them all. From the initial stages of implementation to addressing any concerns or customization needs along the way, the team has consistently gone above and beyond to ensure a seamless transition and optimal functionality.

[sensitive content hidden]'s guidance and expertise have been invaluable in navigating the intricacies of the implementation process. Her attention to detail and proactive approach have instilled a sense of confidence in me, knowing that she is always there to address any issues or provide clarification.

[sensitive content hidden]'s commitment to excellence and problem-solving skills have been instrumental in overcoming various challenges that arose during the integration phase. His responsiveness and willingness to explore innovative solutions have truly set the standard for exceptional customer service.

[sensitive content hidden]'s personalized approach and dedication to understanding our unique business needs have been instrumental in tailoring the Zenoti platform to suit our specific requirements. His proactive communication and ability to anticipate potential hurdles have made the entire process remarkably smooth and efficient.

Overall, I cannot commend the Zenoti implementation team enough for their professionalism, expertise, and unwavering commitment to customer satisfaction. Their support has been instrumental in ensuring a complete transition to the Zenoti platform, and I am confident that their continued partnership will contribute significantly to our success in the future.

Thank you once again for your outstanding service and support.

Cons

The setup is quite complicated. I believe there is an area of opportunity on the sales to better set expectations of the workload for implementation. The project also started with a Project manager that was not very clear or communicative.

Pros

Highly customizable supported by a highly engaged implementation team.

Cons

At first, I was confused about how to model my operations in Zenoti until I was assigned to an extraordinary India based implementation team, led by [sensitive content hidden] who helped create order and sense for me.

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Pros

User interface is easy to use. Logical structure of the system. Very easy to run reports. Dashboards for providers and manager.

Cons

Forms could use some work. It will be great when they enhance how forms can be sent to guests.

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Pros

After evaluating several medical spa management software programs, I ultimately recommended Zenoti to our team. It covered the widest array of features required in order for them to move from 4-5 separate programs into one single platform.

Cons

There were a few marketing features we would like to be more robust.

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Pros

Pros - Robust reporting & API integration

Cons

Cons - Organization of EMR charting, including photos and settings are difficult to navigate through, needing help from support frequently, being forced to use their credit card processor with high fees, no e-prescribe option.

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Pros

There ARE a lot of features if you can figure out how to use them and set them up properly. We do also like that there is an App you can have for your MedSpa as well as an online booking portal.

Cons

Not many good integrations for MedSpas and everything is an add-on that you have to pay more for. Kind of clunky and dated and the checkout process (especially where coupons & discounts are concerned, and using membership benefits) and membership features are not the greatest. Also not very customizable or flexible to our specific business needs. The App you get (an have to pay extra for) is very bare bones and not much you can customize.

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Pros

The ceo of the company called me and he was really nice and I think he honestly did want to help me and give me a better experience.. I dont think his team was able to. for all the features it was definitely the best price.

Cons

onboarding takes months customer service is in India and scheduling is limited with them. I would tell them an issue I had multiple clients having and they'd say they tried it and its working.. well half my clients are having this issue so something is up.everything is very complicated. schedule would look different depending on computer/phone/iPad

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Pros

Compared to our old system, the user interface was better than the old one. The checkin kiosk works well, and most of the functions for the most part.

Cons

I have many more cons than pros.- Their Zenoti branded credit card machine sucks, and if you lose WiFi connection there is no way to check out clients, this is a BIG problem for us and embarrassing when our clients have no other form of payment. It makes us look very unprofessional.-Our phone rings more now than it has for nearly a decade due to all the grievances our clients have when trying to schedule our appointments, we get calls from disgruntled clients all throughout the day because the Zenoti system for various reasons (we have at least several different scenarios/issues that clients can’t schedule their appointment).- we have two computers at the front desk that we use (as well as our mobile phones), because we are a very busy high-volume salon Zenoti system. The problem with this? It rarely syncs on its own so therefore if you are busy and a customer calls (again we get a lot of calls now because their system sucks) and you schedule on one computer but forget to “sync”, you end up double booking. -Product inventory….I won’t even go into this in detail but let’s just say that after having this system for 6 plus months our inventory count/stock has still not been right.Honestly there is so many more aggravations that I’m done listing them as I am getting angry just thinking about what a nightmare this system has been.We have brought the most pertinent issues to support since having the stystem and THEY STILL HAVE NOT RESOLVED THE ISSUES.

Pros

I love the softwares ability to be customized to meet my stores needs. There are so many options available to make the software work for my business rather than me making my business work for the software. I also love my Customer Success Manager [sensitive content hidden]. He is so knowledgeable and helps me develop solutions to all of my requests.

Cons

Because there are so many ways to customize the software, I do find the UI to sometimes be overwhelming. I wish it was organized better. The load times for reports can sometimes be a little long. The knowledge base for self help could bee updated more often and organized better.

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Pros

The Customer Service is my favorite part of working with Zenoti. This platform is extremely user friendly, but if I ever feel stuck on anything, our account manager and the Zenoti Support Team is very responsive and always has very helpful feedback for us to optimize the use of Zenoti for our business.

Cons

We have had issues with setting up the correct pricing for the couples massages, but the customer support team is always very responsive with helping us work out the back end of setting up services.

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Pros

It provided a great solution to our issue of a growing clinic. The features have made our payroll, reporting, booking of treatment rooms and equipment much easier. We also love their marketing platform!

Cons

It was a very tedious process to switch from our original system due to our large clientele, retail inventory, etc. We have learned a lot along the way to make the system work the best for us.

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Pros

Zenoti offers the versatility and ability to customised most features

Cons

What's bad about Zenoti is a long list from our experience so far. The data migration process and onboarding was less than ideal as crucial data like appointment start time, services and total cost were 90% wrong. The onboarding team had the chance to fix it but they still got it wrong so we took the matter to our own hand and spent half a day manually fixing the data. They were also less than enthusiastic about implementing additional requests which were critical for our business, so we mostly did it by ourselves. The user experience is horrific to say the least. It's extremely complicated, made more difficulty by the fact that it was made with, what felt like, very little empathy for both the administrator and the end user. Simple changes to the webstore takes too many steps and it's hard to find my way around the configuration of our store. It took awhile but we figured it out.The Zenoti mobile experience for our staff was frustrating as it was much less intuitive and more clunky and some previous softwares we used. Our clients constantly complain to us how it was much more difficult for them to book an appointment online. It's basic issues ie. webstore doesn't redirect a user to the booking confirmation page after creating an account, resulting them having to go through the entire booking flow again - but the slot is reserved for 5 minutes so they can't book it until 5 minutes later (this has happened 4 times this week - that we know of).

Pros

The ability to consolidate multiple functioning systems into one.

Cons

There are so many features and access to fully customize that it can get really overwhelming during setup

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Reasons for Switching to ZENOTI

Pros

The software is essentially enterprise-grade, so when we made the switch as a SMB local spa there were a TON of settings/questions we had to go through at setup, but the team does a really good job of understanding your processes and requirements and getting the software dialed in appropriately. It is a product that fits us for today and well into the future, and the additional features they keep rolling out just continue to make our business more efficient and our lives easier. When we went from 1 location to 2, we went back to market to look at software alternatives (we were on Booker), and Zenoti just jumped out at us as the best alternative. We were using a 3rd party for our loyalty program, and another company for email marketing, and were able to consolidate it all within Zenoti, which is better for us and better for our customers. Now it's one system for everything, and someone in one location can see the schedule or know what's going on in another location, our customers can choose where they want to visit us at, and it all works seamlessly without having to go back and forth or worrying about it something didn't sync or something got missed in the master data.

Cons

Biggest thing we are missing (and we have put in an enhancement request) is the ability to prioritize certain staff over others, as we try to book certain people first before we book others. Also wish we could allow staff to get text messages when appointments are booked for them, as most people function by text, but with the new Google/iOS calendar syncing this may be a decent alternative. Also the length of appointments is odd when you have appointment time plus buffer time that all looks the same, so wish there was a way to grey out buffer time or make it different so our receceptionists can discern easier if they need to reduce buffer time a bit to fit in an additional appointment.

Pros

Zenoti has a lot of features and customizations that weren't available to us with our previous software program. The Booking Wizard for one is an excellent feature for our front desk when looking for a provider's availability. We've also come to really love the ezConnect text feature. Many of our guests are much easier to get in touch with via text communication and this is an excellent way to do that without using any of our employee's phone numbers. I also love that we can establish prerequisites for services to ensure that when a guest is booking online they can only book certain services if those prerequisites have been completed. This has helped us to avoid some inappropriately scheduled appointments that we often had with our old software. We also now have access to a lot more specific data for our providers. For example they can now easily check their customer retention and rebook rates, they can set goals that are trackable within the system, and we as a business can better monitor our provider's use of time and adjust commission accordingly.

Cons

There is a lot of getting used to when going through the initial onboarding process because Zenoti has so many customizable features. In general these customizations are a good thing, but it can be frustrating when you are in front of or on the phone with a guest and you run in to an issue that requires adjusting a specific setting because it is not always easy to find amongst all of the other options.

Pros

Zenoti is great for membership-based businesses. It allows many things to be customized with many more options than Booker/Mindbody. Online scheduling overall has a good flow and can help upsell add-ons. The online booking experience is better than prior software I used. It is also great that Zenoti allows you to create target segments based on many triggers to send automated text and emails.

Cons

There are lots of the backend is not very user-friendly. There is lots of html coding and other outdated features when creating content, but Zenoti is slowly making things more user-friendly over the years. Some features are hard to find since the backend is quite large and scattered in my opinion, but the good thing is that many features can be customized more than other booking software. Since there are so many features, I feel that I am not using the software to its full potential.

Pros

The software is very user friendly and the online interface is fantastic. With many customers preferring online booking to calling we have seen a great up-tick in online booking. They also included a text communication system for connecting with your clients as well as a robust email marketing suite.

Cons

They have a very complex system for inventory management that makes it hard as a single location to utilize it effectively. We understand why it is complex for chain purposes.

Alternatives Considered

Reasons for Choosing ZENOTI

Switched From

Reasons for Switching to ZENOTI

Pros

Coming from Millenium, integration was easy almost exciting and anticipated highly ... It's very easy to use at first glance. The features (mostly security-based upon permission/user-access coding) are decent enough; if, they are set up at all. However, that's probably reflective on person-behind-the-access-granting-access and not the software itself. But when I contacted Zenoti in regards to software accessibility default vs. actual accessibility permissions granted to me and what happened to me inside the android version of the Zenoti application; Zenoti personel treated me exactly like my employer at the time. Complete Garbage. I was able to access everything from anywhere. Then, accidentally changed my user access level. I don't know how that's possible IF there had been ANY security settings in place. Basically, my best guess, is that there were none in place. The features (unlimited) I could access were AMAZING! It was a pleasure to use Zenoti software unhinged and unlimited. I could write client notes, view my schedule anytime from anywhere. After the accident, management put security finally in place after almost a year of business operations without them. And, then, my experience plummeted.

Cons

Limited access/user allowances are lame and useless. It takes forever to load on my android outside my cable/high speed internet wifi. It barely ever retains/remembers my user login data/information; and, constantly logs me out; and, I find myself re-logging in again, and again, and again. Daily! I cannot write my notes directly in the app; as, it stands, because it drags/lags over, and over, and over and over again. Zenoti is to be used/utilized on service provider's personal cellphones; but, because of lag and auto-unlogging; service providers find themselves checking the breakroom computer screen anyway, like before with previous software (mentioned above--in Pros). I have experienced the expressed complaints, concerns, and cares of clients' who feel that the display of their sensitive personal/health history data on service providers' personal devices to be breaches of their HIPPA rights/privacy/etc. I don't disagree. Security/access levels for users are not defined very well, if at all. It is very difficult to use for limited access-allowed users.