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About RapportCMS
RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most providers have built solutions from a telephony perspective, it helps recognize what happens after the agent says hello is of equal importance to what happened before.
The platform focuses on the intersection between telephony, interaction management and the people who handle the interaction. Unity4 offers various benefits including advanced analytics and reporting, omnichannel experience, advanced AI-based classification, automation, and reporting of emails and chat and diverse telecommunication networks with high availability.
RapportCMS pricing
RapportCMS has a free version and offers a free trial.
Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes
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Matias
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 11/3/2022
Teleworker Contact Centre Platform
I believe RapportCMS is a great platform, it simplify administration, increased security and allow us to take control over the client's calls. I would strongly recommend RapportCMS as a contact centre solution.
Pros
I really like the fact that we don't need to host infrastructure onsite, besides it helped us to leverage internal reporting and monitoring over all client calls.
Cons
The scripts in Teleworker might be limited in some aspects to have customs layouts, but other that than it is a great product.
Martin
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 7/2/2023
Tedirex - Rapport Review
We are able to report on our clients campaigns in real time without relying on third party reports. It means we can monitor the performance of the campaigns indepently allowing us to see and deal with any campaign issues before they become a problem.
Pros
Ease of use, the reporting capabilities. Ability to cut and dice information. Speed of reports.
Cons
We don't integrate the software into any other platform, the functunality is fine for our use.
2 reviews
