About Helpwise

Helpwise is a communication management tool that allows customer-facing teams to create shared inboxes for different channels like Email, Live Chat, SMS, Whatsapp, Facebook, Twitter and much more! Sales & Support reps can use Helpwise to collaborate on customer conversations and improve their workflow but running automation rules. Helpwise also has features like reports & analytics that allow managers to see the performance of their team members and accordingly set KPIs for them and also see communication volume trends. Helpwise allows customer-facing teams to own the whole customer communication experience by providing features like Forms, CSAT, Help Centers & more.
Helpwise Software - Helpwise real-time performance tracking
Helpwise Software - Helpwise assign email
Helpwise Software - Helpwise home page
Helpwise Software - Helpwise real-time performance tracking - thumbnail
Helpwise Software - Helpwise assign email - thumbnail
Helpwise Software - Helpwise home page - thumbnail

Helpwise pricing

Helpwise has a free version and offers a free trial. Helpwise paid version starts at US$15.00/month.

Starting Price:
US$15.00/month
Free Version:
Yes
Free trial:
Yes

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Helpwise Reviews

Feature rating

Value for Money
4.8
Functionality
4.8
Ease of Use
4.6
Customer Support
4.8
5 reviews of 22 View all reviews
Masuk Sarker
  • Industry: Education Management
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/11/2020

One of the Best Helpdesk Software

HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing.
Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.

Pros

I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot.

Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :)

Cons

Help center UI is not so modern and Needs improvement in Chat beacon.

Alternatives Considered

Help Scout and Intercom

Reasons for Choosing Helpwise

Because helpwise is similar to helpscount and inexpensive too.

Switched From

Help Scout
Sarah
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 12/7/2021

Helpwise Fan!

Pros

I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them!

Cons

While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better!

Michelle
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
3

3
Reviewed on 4/5/2022

Helpwise Review

Pros

Email assignment and round-robin mail routing

Cons

Inaccurate team performance reports and delayed support response

Abraham
  • Industry: Mining & Metals
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2021

Great Help Scout Alternative

I am very satisfied and happy with the product. I switched to it without thinking twice.

Pros

Helpwise works just like Help Scout and it does more! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more! As you can see, some of these are not available in Help Scout!

I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes.

They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it.

Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected! That's a time saver for me as I manage our Facebook page.

I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks.

Cons

I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise.

Marcelo
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/7/2020

Brilliant and Easy to use.

The experience has been brilliant. I have nothing to complain about. Only good things to say. In addition to that, the customer support is brilliant.

Pros

The ability to do the tasks fast.

The interface is very easy to use and to navigate. By the way, the support is superb. [SENSITIVE CONTENT HIDDEN]gives a brilliant support... As the software is in English and my audience does not speak english, the team made some changes inside Helpwise so that I could use it for my audience. Can you believe that? Neither do I. They added fields inside the platform so that I could use it for my audience.

It is really amazing what these guys did.

Again Helpwise is very well designed tool, easy to use so that you can achieve what is was developed to do. Help you to give the best support to your clients.

Cons

The chat support is very new. I was expecting them to have a more robust chat support. I really believe that they will improve it in the future.

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