About innRoad
innRoad pricing
innRoad does not have a free version but does offer a free trial.
Alternatives to innRoad
All innRoad Reviews Apply filters
Browse innRoad Reviews
All innRoad Reviews Apply filters
- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
-
Review Source
Lots of Features, Great Support
Really great, especially on the support front. Ideal for smaller properties that really need a combo PMS + IBE solution. Beats the heck out of many other small vendors out there.
Pros
Honestly, for a PMS/IBE provider, the best thing I can say about innROAD's team is that they are great at following up. A lot of times when you integrate a PMs on property, they little details in integration get lost and the account management team assigned to you barely cares. This team is the opposite. They're very transparent about what their product can and can't do, and they try to find workarounds for antyhing that gets 'out of that lane'... super team, supper support.
Cons
Rate planning ,rate setup and then rate management are all a bit tough to accomplish if you're a veteran revenue manager, BUT... honestly and from one veteran hotelier to another), when IS rate management and loading every really 'easy'? You give me an easy rate management task, and I'll sell you a bridge, how about that? No seriously, other than this ubiquitious aspect of hotel life, its a good product.
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Once great PM solution with a great customer service
InnRoad needed a alot of training for our staff to be able to be used with its full capability for the beginners who are not familiar with multiple channel management softwares. Customer care representatives are responsive and smart at solving the problems we have faces so far.
Pros
Customer service representatives are pretty familiar with each module of Innroad as if they are a real user of the platform so that they can understand our problems and figure out solutions about the side effects along with the major aspects of the problem that our officials counter. OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.
Cons
If you are familiar with the multiple channel management programs like me it is easy to understand the workflow of the platform however for the inexperienced staff we needed a alot of training to get them used to use the platform with all capabilities. I needed to eaither assist them manually or direct them to the customer care representatives which is not good for a successful product like Innroad.
Reasons for Choosing innRoad
Customer service of the RMS Cloud was slow to respond and their number of OTA integrations were lower then Innroad that's why we switched to Innroad. Additionally multi language and multi currency support of Innroad was better which was influencial in our decision to make the switch.Switched From
RMS CloudReasons for Switching to innRoad
Of these alternatives innroad was the best one in terms of customer service and it was one with the highest number of integrations.- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Customer Service
My experience and my full team are happy with the customer service that is provided from Inn Road.We are all new to this program and have called a few times for explanations on how to do something simple. The explanations and formats given make all of us feel at ease. Thank youHeidi
Pros
It is cloud based and will reach out to many more clients and customers.
Cons
It is cloud based and reaching out all over the world is going to be a asset soon, once we fully learn the system.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Love this Product!
Innroad has been very responsive to the needs of the user. As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed. The last update that was done handled several of the additional functions I wanted to see in the software. My experience has been great and I have had very little issues.
Pros
Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.
Cons
There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Very Happy!
We've improved our inventory management process tremendously. Before innRoad, we were spending countless hours making sure our available inventory was up to date and accurate. With innRoad, I can monitor the inventory from my mobile devices and make any quick necessary changes at any time. The alerts and auto-update features are great and work well if you have not manually adjusted any rates.
I would like to be able to have more than one travel agent % set up.
Pros
How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away.
Cons
I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly.
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Excellent Product
I have used it about three month and not have a proper training however I have had a proper assistance from InnRoad when I need it, now I feel very comfortable on able to navigate the system and accomplish most off the day-to-day tasks and the majority of its functions.
Pros
Customer service and overall functionality of the product
Cons
manage well and when you have an issue you are able to connect with someone to assist you in an expedited manner.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Glad we selected innRoad.
Very happy with innRoad.
Pros
It is their customer service that makes them number one from my point of view.
Cons
Initially group functionality was a little clunky when we switched to innRoad. It may partially because we were learning a new system. Group functionality has improved over the years.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
innRoad makes managing reservations easy
Pros
Even as a mid-sized bed and breakfast, we can have some busy times when we are at full capacity and innRoad makes keeping our reservations organized convenient and straightforward. The software allows us to easily rearrange room assignments or adjust length of stay. It also integrates smoothly with third party reservation sites such as Expedia and Booking.com.
Cons
On very rare occasions the software can have some glitches, such as updating charges to reservations or freezing actions for changing a reservation status. Fortunately customer service is easily available 24/7 and can promptly address whatever issues arise.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Years of Service
positive interactions, good follow up, immediate technical support
Pros
Inroads does an excellent job of getting clients.
Cons
Some of the booking agencies (Booking.com, Expedia) are not consistent and sometimes difficult to get customer service
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Room for improvement
Room for improvement. A lot.
Pros
Allows to make and manage reservations.Interfaces to credit card payments, self-service web based version.
Cons
Not all operations are logged. Data just "disappears" from the system.Undeveloped reports.Lack of training environment. Training users on "live" data is bad practice and impacts reports. I don't understand why they can't clone the database and setup separate website. Doesn't support external hardware (like driver's license reader)
- Industry: Gambling & Casinos
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Definitely choose Innroads when user support matters
The reason I did not rate the price / value was I'm a Reservation Agent and unaware of the rate paid, definitely not because I think it unfair. I do however feel like with the customer support they offer 24/7 being superior than any I've dealt with I wouldn't even enter price in to my decision equation. It's like having great car insurance, price is irrelevant if excellent support is available when you need it.
Pros
Ease of use, tutorials available, articles/how to guides just by searching a related term/word even if generalized. Hands down best customer support agents who don't stop if they aren't able to answer a question, instead they take it to a specialized team who proceeds with the inquiry/issue. They've followed up via email and phone every time I brought things to them. (I'm the squeaky wheel & utilize customer support a lot!) When responding to a feature availability inquiry the response has always been thorough and/or if feature was not currently an option they've taken it to a design team who has implemented it when possible. Their customer support has made reservation life so much more efficient.
Cons
A few quirky things about the program are puzzling, but not deal breakers. I was an opera user before and miss the feature of having everything about a person and all charges and history be available on one screen in pop ups ~ it was like all my sticky notes right where I could see them with the guest in front of me.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Very comprehensive system with great functionality
I am very impressed that I have a full property management system with back office accounting for a monthly fee and no investment. It includes a booking engine and mobile app, allowing me to have a system that compares in many ways to the property management systems of the industry giants.
Pros
The system is full of options but easy to use. Training and trainers are thorough and knowledgeable about system and patient throughout the process. They are very fast and can get you up and running quickly. Support is around the clock and case workers are there to assist with guidance. There online tools and tutorials
Cons
I signed up too early and should have waited to implement as I opened much later. Very impressive sales experience that took awhile to regain my confidence during implementation. Certain limitations, such as multiple persons in one room are not very well managed. The work around to get two names in one room is not acceptable as it alters the contact/billing information and eliminates the possibility of different prefixes for two individuals and the contact is associated with the payment processing. There are limitations to the marketing sources and sub-sources that need to be corrected, as they were clearly intended for use and were used by the first operators one can see.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Avoid at All Costs
I made the decision in September 2016 to transition from NiteVision to a web-based PMS in order to integrate and streamline functions. With NiteVision, I had to use 5 different systems to manage online inventory. After doing weeks of research, video demos, and calling references, I chose to go with innRoad. The responses I got from the reference calls I made were all highly positive. They are listed among the top 5 PMS options for hotels. I was really excited to move to this platform. What a disaster! Here are my issues in no particular order:
1. No A/R - They have no way of exporting data to import into QuickBooks. QuickBooks could not connect directly with them, either. All accounting functions have to be done manually. In addition, corporate or direct bill accounts can only be handled as House Accounts. There is no way to apply payments to specific reservations. You can only post a bulk payment. Good luck tracking which OTA reservations have been paid and which are still pending.
2. Group functionality is atrocious! Once you put a group block into the system, you cannot change the dates! Support could not even figure it out.
3. If you sell gift certificates, it takes 11 steps. I counted.
4. You have to have a LOT of patience, as the time it takes for a page to load is unbelievably long. Plus, their server crashes often. If you can get through to support, they let you know it's a "known issue".
5. Speaking of support, when there is a longer hold time, you do have the option to enter a call-back number "and keep your position in the que". However, if you choose that option and miss the call, they do not wait. If you choose to wait on hold, the line disconnects and you have to call back, and back, and back.
6. Reports are minimal. I can't even get a reservation's activity log.
7. They also have you include your website in this package. DON'T DO IT. We were without a website for 4 months.
I could keep going, but I think this illustrates the big issues. I chose innRoad to be more efficient and ended up with a huge mess and lots of time wasted. Save your sanity and keep looking.
- Industry: Hospitality
-
Review Source
Easy to adjust to
Pros
Although it is frustrating, I like that Inn Road allows one step to be completed at a time and you cannot proceed unless everything is done correctly. Working in a fast pace environment with hospitality a lot of things can be forgotten or overlooked because we multi-task upon multi-tasking. I've done so myself plenty of times, but the program is built to allow things to be done correctly the first time by having all the proper areas filled out. This way it limits the time one could waste backtracking to find a mistake made towards the beginning of the process or even at the beginning of the month.
Cons
The thing that I least like about Inn Road is that users can delete/void items that were done on a previous day and it can alter number totals for the MTD. The rule of thumb is to never change anything in the past!! Always do everything in real time and the date coincide with the date that the correction is being made; It is very important. To explain, an associate deleted the first night room charge on a guest that was staying 15 days total. What should have been done was to add a room charge adjustment that coincided with the actual date and type in the date it was correcting in the comment area. What was done was they deleted the posting and added a posting for a discounted percentage, but they changed the date for the posting to be for the first day. I hope this makes sense in text because it was confusing to locate where the issue was at first.
Response from innRoad
Hi Michael, I’m sorry you have encountered this. There actually is a quick way to ensure that users cannot void or delete things done on the previous day. I’ve passed along your information to our support team who will be reaching out shortly to assist you.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
innRoad Has Helped us Grow Quickly!
Since we have started using innRoad we have seen a minimum of 10% increase in monthly booking and revenue!
Pros
We have come to find that guests can easily book online and are able to view rates and availability before making their reservation. It has been very easy to learn how to operate and the ability to run instant reports is great for tracking sales and growth!
Cons
The group booking is a bit challenging and not as user friendly as the rest of the system.
- Industry: Hospitality
-
Review Source
Very good. I highly recommend this software.
Pros
After looking at several other systems, including a couple of the ones aimed at large, chain hotels, innRoad seemed to be the best designed for the small, single location business. We are very new to this business, so anything that could clearly improve our operations and sales is a bonus. A few things we do that are somewhat unique require creating workarounds that aren't as precise as would be ideal, but the customization available is great. Customer support and training has been really good, as well, leaving me in no doubt that the vendor actually does care about their customers. Even on a holiday, you can get live help on the phone quickly. The channel management features got us quickly online with major OTAs so we could get loads more exposure than traditional advertising would for the same cost. Already we are up 73% in sales over the same time period in the previous year! Of course, your mileage may vary. The pricing is also very competitive. I would not say it is the lowest I found, but based on every point I compared among systems, the system returns good value for the cost.
Cons
We have a vacation rental component to the way we do business that doesn't really fit the traditional inn model. This software is clearly aimed those businesses that hew closely to the inn model. I agree that their focus is entirely appropriate, but managing the kind of group bookings we do is a little harder than it would be using a system designed for vacation rentals. That said, vacation rental-based systems are far more limited in their overall scope. My only other nit to pick is that a few of the functions scattered throughout the system don't always respond reliably, but this may be more a function of the system being web-based, rather than run from a local server.
Response from innRoad
James, thank you so much for the kind words! We’re so happy to hear innRoad is working so well for you and you’re up in sales after listing on OTAs. Keep up the amazing work!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Wonderful! Everything was wonderful!
Always wonderful to work with
Pros
InnRoad is easy to use, very straightforward and quite intuitive.
Cons
I don't have any cons. The software works well & can easily be adjusted.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Inn Road Customer Support
I would recommend this software for anyone in the lodging business.
Pros
The employees of Inn Road are very professional. They are also courteous and helpful whenever I have problems. I have had the software for three years and have not regretted purchasing it since I began using it. It is a very useful tool for our cabin operation. Our scheduling efficiency has been great.
Cons
There is nothing that I do not like about the program. Once customer support did not save their work and caused us a lot of extra work. This was over the solar eclipse of 2017. I had five night minimum stay and the customer support agent did not save his work so 20 cabin nights rented for one night stays versus four five night stays, but that is the only incident in three years of my working with Inn Road.
-
Review Source
Couldn't be happier with the partnership that we have with Innroad
After purchasing a distressed property and completing a major renovation, we found ourselves with a beautiful independent property....an independent property with an outdated property management system with no link with the online travel agency world.
After shopping numerous products, I came across InnRoad and the sales staff quickly arranged a demo session. The Demo session went very well and I agreed to kick the tires during a 30 day trial run. I found the system to be user friendly, affordable and full of potential; I signed on a member.
April 15, 2013 we went live with the system in a blink of an eye. Since the system is cloud based, there was no installation. The assigned account manager walked me through each step of the set up and continued with teaching the entire staff via conference calls. The tech support department was great with our learning curve and would assist us through each self placed hurdles. The InnRoad team assisted me in setting up accounts with all of the online travel agents (OTA's) and worked with our webmaster to link the booking engine seamlessly.
Almost immediately we began receiving bookings, the front desk agents were operating the system like pros and are "brand of one" began to grow.
I won't say that InnRoad is without it's cons, there have been some that have been addressed with upgrades and some that they are working to address...but, their pros have made them the best investment that I could have made.
I enjoy the cloud accessibility, their professionalism and their many connections to vendors that make our business run smoothly.
I found the pricing reasonable and I found the perfect partner for our business needs.
I gladly extend an invitation to contact me or my staff at the property for our honest - straight forward opinion of this product.
Scott Overton, Sr.
General Manager
Jaybird's Inn
St. Augustine Florida
904-342-7938
Response from innRoad
Thank you so much Scott, we are glad to have you as a partner and we are so proud of your success!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
One year of sales growth
innRoad is a great fit for a small hotel or inn with a large variety of room types. We were able to create custom settings for each type of unit we have and can even have virtual rooms to meet needs that only come up in specific situations. The accounting features give us all the scalability we need for extra retail as we develop more income streams and keeps transactions simple for our guests. Managing OTA presence is a whole lot easier with the channel manager feature.
Group reservations are somewhat clunky to manage. While you can set up groups, manage single or multiple payers, and include event-related fees, there's a lot to be done. In some ways, our old paper contract system was easier. There are also some features that can't be accessed directly, but require you to call support. It appears that this is variable according to your specific account details, but you will have to ask for specifics, some times as you find a feature you now want to use that you hadn't touched before.
On the whole, this is a really strong system for a small, eccentric place. We've see our sales grow nearly 50% over the past year. While this isn't all due to innRoad, a lot of what drove that wouldn't have been possible without property management. I highly recommend it!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Reservations and tracking
Clean folios for collection and allowing credit to be applied to a future reservation from the current reservation is a feature that has been used a lot with the current vacation environment. Overall very user friendly.
Pros
Once a guest is registered, future reservations are very easy.
Cons
We use quickbooks for our accounting platform, so it does not integrate with my system. I would like to be able to bring up a reservation by telephone number. Some of my guests text me and think I know who they are just from their phone number.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Exceptional Software with Robust Capabilities
My experience with innRoad has been very positive. The team works hard to answer my questions and help me come up with solutions that are custom to the needs of my unique property.
Pros
InnRoad is constantly improving their modules to better fit the needs of the hospitality industry. Their customer service is well trained and fantastic to respond quickly and effectively. I am able to analyze my business through their reports and analytic features.
Cons
At present, I do not have any complaints about the software.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Such a great Experience
If youre looking to switch pms systems, this is by far the best one I have tried.
Pros
I have used customer service a number of times when manager is not available and time is of the essence. I have always , always, had the problem resolved. I mainly call when a guest has a billing issue and is impatient when advised a manager is not available to help me help them. InnRoad support has provided the front desk with on screen sharing as well as regular phone directions. It makes the part time front desk shifts easier.
Cons
innRoad does what it promises and more. It minimizes the work involved in managing my lodging business. InnRoad has helped to eliminate and streamline time and paperwork It should be noted as well that any system is only as good as its Support Team and hotline. I can honestly say that innRoad's 24-hour Support I also got the chance to get connected with all my channel managers super easy! (Bookings.com, Expedia, Hotels.com)
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Great overall product
Pros
Anytime I call INNRoads makes sure to get issues resolved. I like to have the ability to get connected Live to cover questions without confusion. Customer service is great. I like the option of not paying for credit card processing, as we use an external device
Cons
There are some natural language barriers. The system can be very slow at times. Im really in need of a mobile friendly version, as I often find myself taking reservations on my cell when i'm out hiking and snowboarding. They are not mobile compatible. Blocking out dates is hard, so I find myself just making fake reservations.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
InnRoad has been a tremendous tool that has allowed my business to reach the next level!
Pros
Innroads unique value proposition is its ability to consolidate many faucets of management into one easy to navigate interface. As a result, Innroads has not only saved me time in managing my hotel, but also boosted my hotel's occupancy dramatically! In combining its convenience with its fantastic customer support system, Innroads has been extremely effective in resolving booking errors and accommodating customers. After becoming acquainted with the platform, the user interface is easy to navigate and to extract information for all employees, allowing staff to focus on customer satisfaction.
Cons
Periodically, Innroads freezes and becomes non-responsive, which creates awkward situations when customers are present.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Monthly for 1+ year
-
Review Source
Customer Service
I am very satisfied with the overall customer service i recently received .
Pros
Innroad has a group of information and intelligent employeess that always finds a solution to my problems
Cons
I would like it if the rates that were booked prior to a rate change didn't revert to the new rate . I believe if a customer books at a rate that rate should remain the same regardless if it is lower or higher.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Great Support
Pros
Product easy to use with helpful set up. Support is usually good.
Cons
Could do with automated email going to guest and us confirming a cancellation when a cancellation is made over the phone.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Save your Money
Very poor. Management doesn't follow up and they think I have nothing but time to sit at my phone and wait for return calls. They don't take suggestions. They did a report "update" and it is no longer formatted to be printed. They do not vet their updates. The system is very slow and you get the wheel of death. We had a seasonal worker quit because Innroad constantly had errors and made her look bad. They did an update before our 2021 season that left our automatic payments at the time of check in stop. You had to manually go into the folio and take payment. It was embarrassing. I could go on about why not use them but the CEO and CFO do not care about users. You can even read the reviews on Glassdoor about management. There are much better systems out there. Guest counts are off as the only way to add additional guest is by creating a addition charge versus updating the reservation. If you update the reservation it will reflect the current price which could be higher or lower then originally booked.
Pros
It's very simple. It was very automated. highlight was. With updates now you are clicking more and more. Now to add a new guest to the reservation you have to click add guest. Prior it was on the same screen.
Cons
They have no clue what hotel operators need to thrive in the industry and fail to release any updates. During a pandemic you would think they would develop contactless check-in. They do nothing to allow hoteliers to drive the bottom line using technology.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Needs to work out issues
InnRoad has the potential to be a great program. There’s a lot of hiccups that need to be fixed first.
Pros
The quantity of functions this software has for the hospitality industry are great. It has the potential of saving tons of time while generating sales, if everything functioned the way they intended.
Cons
There are very frequent platform limitations and errors. We have frequent issues with slow loading of the software, not related to any connectivity issues such as internet. We also run into multiple issues with group reservations and allowing pre/post shoulder booking. Integrations with platforms like Booking.com or Expedia have tons of hiccups to the point it’s not worth having the integrations. We push for direct booking over integrations because of the software limitations.
Response from innRoad
Ashley,
Thank you for leaving a review. We're glad to hear that you're enjoying the quantity of functions available in our software. Our #1 goal is to help hoteliers like you to grow your business.
We're sorry to hear you're having issues with the group reservations features and channel manager. Our client services team will be reaching out to you directly to help resolve these problems and get your team back up to speed.
We strive to provide a great user experience for all customers and are continuously updating our software to reach greater potential. It's with feedback like yours that we're able to continue to improve our offerings.
Please feel free to reach out to [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to provide a better customer experience for you.
Best,
innRoad Marketing Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Moved two small Inns from RezOvation to InnRoad and haven't regretted one moment
Within the past 6 months, I have moved two small Inns over to InnRoad from RezOvation. The Sales Team offered me a discount if I started the migration right away and although I was hesitant I agreed - No time like the present right. Unfortunately, it was the beginning of the busy season and I couldn't do it and I asked if we could postpone the migration until the end of the season and they were more than happy to comply.
The move is relatively seamless but it is tedious work if you want to bring everything with you, that being said I wish some more of the functionality had been explained prior to the migration because I would have been able to make better decisions on how we specifically were going to handle different situations and I would have done things much simpler. An Inn starting from scratch would be super simple. Our Inns have unique rooms so we had to make a room type for almost every room which requires a little more time for everything that follows, but the end result is worth it.
I work hard on yield management and InnRoads has many capabilities that RezOvations did not offer that I now take full advantage of. This also translates into their Booking Engine capabilities. First, you set up your seasons, then your rates, then minimum stays (discuss this with your Implementation person first as there are several ways you can set this up). It seems like a lot of steps, but once it is all in there it is super easy to work with. Adding a short term special is very easy, especially if it is a discount off of your Rack rate.
You can automate some, all or none of your emails - so handy. The reports are well put together and easy to use. The search capabilities are wonderful - you can find a booking by the last four digits of their Credit card.
I mainly moved over because of the cost. With RezOvations and using Bed & Breakfast.com to link to the OTA's for two properties. We have easily cut the cost in half. I thought I would be giving up a lot of functionality with the reduced cost, but I have actually gained much more control of my rates.
Just do it...it's worth it.
The Support team is very responsive. I have had a few little bugs, which I may have caused myself, but they have cleared them all up relatively quickly.
Pros
Very easy to use, very easy to set up.
Credit card set up is a breeze, we did switch credit card processors.
Booking Engine came together beautifully, we put both Inns together.
The link to the OTA's - three for each property (Expedia, Booking & Trip Advisor) and we only had brief troubles with one of them - was easy.
If you are having reservations about moving just take it slow and steady one piece at a time and you will get there unscathed.
Cons
My main complaint and I think this is only because I was moving over from another system, is that the functionality of things were not explained.
The Sales Department gives its pitch and then you are turned over to an Implementation Team which I think should ask a lot more questions about how you run your business than they did. We would have saved a lot of time, effort and frustration.
A simple example is in some of their List Items, you enter all your Market Segment options in setup for a drop down menu that appears on the Reservation screen. Had they told me that the drop-down list shows up in the order that you enter them I would have entered them in a much different order. Simple stuff like that would have been very handy to know in advance.
The housekeeping functionality is seriously lacking, but I haven't really seen a system that has a good one.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Transformed my business
After 3 years I'm as excited about the software as the day I committed to implement it. Be sure you are prepared for booking out your hotel as this software increased efficiency and exposure quickly enabling you to sell all your inventory. Be prepared with the appropriate staff and supplies. The software continues to innovate and new features and functions are added frequently. You can take advantage of features instantly due to the cloud software. No worries about getting out of date software or requiring an IT specialist to help you roll it out. The people are the greatest value of the software
Pros
I bought a hotel management software package to save me from the liability of storing credit cards. I chose innRoad because it had to be cloud software so i can access it from any device with multiple users. It fulfilled all these requirements to my expectations. The sales and implementation team confidently shared projected growth that would more than pay for the software subscription. They were right and then some. I grew my business by 300% due to the ease of connectivity to all the booking sites such as Expedia and Booking.com that brought in new business. My favorite feature is the customer service and responsiveness. No issue I raise goes unaddressed nor am I left alone to solve my issues. Impressively they even offered time to help train my employees. Since I went from a manual paper based system to booking software I can't compare experiences between software vendors but I have to say if you have any home grown or manual systems I can't recommend more passionately that you need to consider innRoad.
Cons
The software has a full feature set that can be overwhelming. It is important to carefully setup your rates, promotions and blocked rooms or you can run into challenges with wrong rates or double bookings. When in doubt reach out to support they are always willing to help get things right for you.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Longtime Customer
Positive business relationship with good product functionality together with good communication and customer service.
Pros
I have been a customer of InnRoad for 5 years now, and find it very effective for my needs. I am a 45 unit hotel with 4 distinct properties. InnRoad is able to interface all 4 to act as one hotel, while at the same time keeping them distinct and separarate for accounting and configuring purposes. It is very easy to connect with Expedia.com and Booking.com - any rate changes or minimum stay changes I make, as well as availability pass thru to them in real time. I am able to easily add users to my account with varying degrees of access and restrictions, e.g. housekeepers can have their own account and logon to see the calendar to know what units need to be cleaned and when. Reservation input is easy and straightforward. The Tape Chart calendar is easy and straightforward to view with a 30 days out view - a "snapshot" window of any reservation is as simple as pointing to it which is helpful when flying thru your calendar. Customer service is always extremely polite and knowledgeable and utilize screen sharing to make support calls easier. There are many reports and variations of reports that are easy to create. Most importantly, InnRoad is constantly improving their functionality and updating the system. They listen to me as a client and have made changes to their system accordingly. As a long time customer, I can attest that InnRoad has made many upgrades over time - each one make the system better, and am encouraged that more upgrades are continually in the works.
Cons
Sometimes the system is a little on the slow side when navigating thru the site or when making changes. Sometimes hold times for customer service is way too long. The ability to change any rate for any unit for any time period quickly and easily is not as easy as it should be.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Quick and Responsive Support, Good Feature Enhancements but QA could improve a bit
Pros
Support is very quick to answer and is very helpful! I know most of the reps by now. I also feel like the team has been listening to my feedback.
Cons
I'd like to be more active in UX studies. I feel like the QA of some of the products can be improved through better regression testing or just by conducting more UX studies to really see how the application moves together holistically. I feel like some enhancements are missing certain elements or requirements which is typical in the software industry so not totally surprised.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Saves Time and Money
Inn Road Software is simple to navigate and to learn. Although I did not start with Inn Road software integration from the beginning, it has proved to be useful in operations for the small 39 room hotel I operate. To make a long story short, I started as the GM last year in 2015; without training from my predecessor. I've not experienced such a cloud based software before, rather my strong suite was with another brand in a POS/Hospitality software. Being tossed into a new software, well. . . I only had my knowledge of computers and my wit to figure out applications being hindered and harbored in the technological era.
After a month and a half, I've caught onto how the system operates. It wasn't too difficult to adapt to the generalities of how Inn Road Operates. In most areas I prefer the ease of Inn Road. Not only because I caught on fast in the areas needed to manage the hotel and all the reservation types that come wit it, but it allowed for me and others to correct ourselves prior to saving our mistakes. To explain, required information needs to be filled out prior to advancing and saving anything. It may seem archaic in regards to applications or forms have always required fields to be filled in before proceeding, but I've never had this luxury with the original operating system I've used. This has been beneficial and is a great regarding the software because it no longer requires many reports to be printed and trying to find the origin of the mistake to make corrections from the beginning.
Overall, Inn Road has and continues to save time, which in return saves money, and sanity. I've always appreciated the cliché phrase "Work smarter, not harder." In my opinion, Inn Road's software allows me to accomplish this objective.
Pros
Employee Mistakes are easy to find and correct. Simple enough to remember the corrective action once experienced. For example, how to change a room using parking lot.
It has a question mark in the upper right that allows you to search for tips and read up on the features.
The customer service has never let me down. If I have a question I either call in or email, depending on my time constraints. They've been great with their help and responses to my staff and myself. If it is something that they are unable to manage or correct from their stand point, then it is passed to the IT department to investigate.
Inn Road takes care of Credit Card processing during the Audit process. We just have to run the reports and post everything from the day officially. Other than that, it is a simple print of the reports.
Cons
There are features I miss that an older software I used had; like having a DO NOT RENT LIST for trouble guests.
The software is still learning and I consider it a Beta Phase until they've incorporated many features that people are requesting to see with the software.
Lock night audit periods!! The system allows you to proceed without completing this feature, which is a blessing and a curse; not sure if it is a pro or a con at this point.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Great booking Engine with outstanding support
innRoad works well for us to manage our business. The reservation process is easy and customization is easy.
Pros
We moved to innRoad for the support which is great. Most issues can be resolved immediately. As a booking engine it works well for our business model for both our website and 3rd party bookings.
Cons
The session management is very poor. Requires re-logging in multiple times a day because the session has expired.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Easy software to use and understand
When I first got innroad a few years ago I found the software to be a little slow but over the last year they have improved that and I have no complaints I find the customer serviced to be very available when I need them and any problems small or large they fix immediately.
Pros
The thing I like most about innroad is the software is very easy to understand and easy to train people. The tape chart offers a lot of different things and is very self-explanatory with its color codes and reference guide available at any time.
Cons
When I first got innroad a few years ago I found the software to be a little slow but over the last year they have improved that and I have no complaints
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Innroad
It has a lot of great benefits and also a lot of extras that make no sense. It would be sensible to have an actual IT person and a person who works in the industry to assist in the development.
Pros
I like the housekeeping intergration. I like that they can process our CC with ease.
Cons
There are a lot of glitches. The software needs to be tested before it is put out there for the consumer to use.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Easy to use, less-sophisticated, good price
innRoad is always willing to help us through issues. Overall, we have had a very good experience.
Pros
Tape chart functions are very good. Group bookings are pretty easy. Good visibility for room inventory and availability
Cons
innRoad does not seamlessly integrate with our credit card merchant. It used to, but a couple of years ago they stopped supporting our merchant services and have since tried hard to get us to use their own merchant services. We don't like being pigeon-holed.
Reasons for Switching to innRoad
Features, simplicity, cost- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
inroad software review
Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed.
Pros
Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..
Cons
I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room".
Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
So happy we switched!
We decided to switch to InnRoad last winter and it was the best decision we made! One of my biggest fears was our initial integration, but with the help of Jeff our property setup and integration were really easy and a lot faster than I anticipated. InnRoad is extremely user friendly when it comes to the day to day operation of the system. We have had a couple glitches with the interfacing of InnRoad and Booking.com which lead to a handful of over-bookings but InnRoad seems to have fixed whatever the problem was. The one thing I think they can work on or change protocol is following up with clients who contact the 24-7 Client Services department. Once you call or contact the Client Services Department and a ticket or work order is created that is the last you hear from them until you receive an email asking to fill out a short survey referencing the closed ticket item. The survey asks you how their customer service was and if you have any comments or feedback as to what they can do better. I am the type of person who would like a phone call or short email back from tech support saying "hey, we fixed the problem - this is what went wrong, this is what we did to fix it." That way I know the issue was resolved. Otherwise I just assume the ticket is still outstanding. Once you receive the email with the survey it means everything is resolved but I just like to be in the know so next time something happens I have knowledge as to what the problem could be. That is the one and only thing I think they could improve. Oh and maybe they could design an app for my phone/tablet so I can work on the go - other than that LOVE, LOVE, LOVE! Highly recommend the change if you are on the fence. It has made my life a thousands times easier.
Pros
How user friendly it is. How it has streamlined our two properties. Ability to run reports and track where guests are booking from and traveling from.
Cons
How I can't use on my iPhone or tablet. So if I'm not at my desk I can't take a reservation.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Inn Road Customer Review
Automation and property organization have boosted sales and significantly saved time internally.
Pros
The payment terminal is quick and easy. Tape Chart is a clean "full property" view.
Cons
Email automation only allows 1 email address per reservation.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Great for our property! We're a smaller boutique hotel with 11 guest rooms currently. We're...
We've been using InnRoad for almost three years now. We've used three PMS/reservation systems over the last 12 years and this is by far the best we've used. As you work with them they will help you to build a better marketing presence and to optimize your mix of direct bookings on your site versus relying on third party reservation systems with high commission costs
Pros
Reliable and comprehensive reservation system for your own website and to automate and integrate connections to take reservations from third party reservation systems. Haven't encountered any over/under booking issues. We were able to set up packages and bundles to implement different rate structures and strategies (room only, bed & breakfast etc). Customer support is quite capable and impressive given the large number of smaller businesses they're serving and supporting.
Cons
User interfaces cram a lot of capability onto each screen by using small and somewhat cryptic graphical icons with limited or in some cases, no text. In the long run, this is a good thing, because it facilitates powerful quick navigation.. but, in the early going it adds to the learning curve to remember what the icons mean. But this is a MINOR issue and can be overcome fairly quickly.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Cabin Management
The training has been good, we are still trying to figure it all out!
Pros
We have the cabins separated by categories and makes it easy to book
Cons
Just trying to figure it out, bc this is our 1st Software experience.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Excellent software with great customer services
Overall, I have enjoyed working with this company, I feel that they have been responsive to my suggestions on how to improve, their customer service is usually spot on.
Pros
I found the software for my small bed-and-breakfast easy to use, and color-coded in a way that makes sense to me. I got a lot of assistance in the set up when I started with the software two years ago, and have found that they have continue to add features with great little videos on how to use those features, and truly wonderful customer support.
Cons
Like all software programs, this one can be a little rigid, or not exactly intuitive. But, when I called customer service, they either can explain it to me and help me out, or, at times they've actually gotten back to the software engineers to change how the program works in the real world!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Many improvements - glad we stuck with it!
We moved to innRoad for the 24/7 customer service which is excellent. They normally can solve a problem over the phone, but if it takes longer they stay on top of it so you aren't wondering what is going on. Initially the way the software handled group bookings of multiple rooms wasn't very intuitive, but they have improved that greatly. Software is easy to use, reporting is good and booking engine works great.
Pros
-Customer service is excellent and available 24/7
-Easy to use
-Great booking engine
Cons
-Chargeback feature could use improvement
-Some issues with integration with OTA's
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
I am very happy with my choice
I could not be happier. I am very glad I chose innRoad.
Pros
I chose innRoad because it seemed easy to use with lots of features and they offered customer service via telephone. Every time I have called (only a few times since we started a couple of months ago) I received excellent service with all of my questions answered and issues resolved. This is so different from the last company I used. I have not used the software long enough to make a complete evaluation, but so far, so good. I am looking forward to a great 2021 season with innRoad!
Cons
Although the software seemed very easy to use and intuitive, I am still getting used to it. I'm still in the learning phase so things seem complicated but with great customer support, I am moving along quickly. We are closed for the season so it's really slow but a great time to learn.
Alternatives Considered
CloudbedsReasons for Choosing innRoad
Customer service was by email or a messaging service on the site. Very cumbersome and not in the moment. When you have a problem, you need help now! Also, they were not able to support the credit card system I wanted to use.Switched From
Frontdesk AnywhereReasons for Switching to innRoad
Ultimately it came down to price.- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Great Software for Independent Hotels!
We started with InnRoad when we opened the property a little over two years ago. It was a very easy process to get everything set up and training our staff was simple. I have had a great experience with everyone that I have spoken with at InnRoad from on boarding to tech support. I would highly recommend this software!
Pros
My favorite thing about InnRoad is the easy set up and the ease of use. Training the staff was very easy and recently, they have added new features which have made InnRoad even more advanced. Innroad also has great reporting forms for forecasting, etc. I would highly recommend this software for any hotel.
Cons
I can't think of anything that I would improve. Their tech support is always there if you need them.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Takes awhile to get the hang of it but the Support department is awesome
MAjor frustration at first - If you have never set un something like this (or even used it), it can be overwhelming. But you must use the tech support folks who really are there for you 24/7 and then it is wonderful - they teach you as well as guide you through anything at all that you need.
Pros
It's 24/7 support and that it integrates with VRBO and Airbnb
Cons
That it doesn't integrate at all with any of the other B&B / small in reservations systems such as Hipcamp, Glamping HUb, etc. all these are very much up and coming /fast growing reservation sites and you should make an effort to bring them in as well/
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Great product!
Very good.
Pros
Very used friendly with many useful tools. I was impressed with the customizable online booking features that present our inn in a professional way.
Cons
Customers who are entered into our database can have multiple entries of the same person. It would be helpful to be able to combine or edit duplicate names into one and eliminate redundant entries.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
huge improvements in coding and intuitive application
We have been with Innroads through several incarnations, and we are happy we stuck it out and are where we are. The systems are super cross-referenced and allow us to navigate all sorts of reservations, from daily to weekly, to extended and groups. Thank you all!
Pros
Innroads just implemented 2 chart upgrades which make the chart much more intuitive, end-user friendly and easy to check on reservations. We welcome the constant improvements, and welcome the efforts to add features and cross-referencing.
Some of Innroads customer service agents are excellent and know how to address issues on the spot - always a delight and happy to have certain agents on the phone.
Cons
Some minor suggestions:
we are waiting for a code change to ensure we do not close out a reservation with an neg/pos balance. We envision a color change when checking out so that staff and audit is alerted to the open balance.
Another suggestion is to ensure that the night tech team is trained enough to understand the issue at hand.