AutoRaptor CRM

Pros

It is very easy to use, but is robust in features. The texting feature is great! It has the same or better functionality as many competitors.

Cons

I have not found anything I don't like about this product.

Pros

The best feature of this CRM software is its ease of use. it is beginner friendly and you do not need to be tech-savvy as you would with other CRMS to be able to use it. It requires little training as most features are self-explanatory. You can be set up and use the CRM efficiently within 10 minutes. leads are evenly distributed. reps can even set up their day off so that leads are not received that day and other sales personnel receive their portion. There is a mass text effect so if you need to jump-start your leads when it gets slow you can do so quickly. The system will even automatically customize the text message so they are individualized.

Cons

I have not yet seen a desking feature implemented. If this feature was implemented it would be the best CRM software I've used at a dealership.

Pros

that all of your calls and text are set up with its own system and takes away alot of the after work calls and helps schedule appointments

Cons

from 10 plus years of sales experience, I personally with only my thoughts being said feel like more times than not its to pushy and almost pesters the potential customer. its not very personal as in they are more to feel like a dime a dozen talking through a 3rd party to contact their salesman or saleswoman. In zero way am i putting this down, It just needs to be a little more between the sales person and the customer and autoraptor should be more of a secretary that assist the salesman in keeping track of and helping the salesman to remember more cold calls or prospects they had. personally makes me feel like im on big brother and every call or text is not just between the customer and I. SALES is a numbers game only and if you have to micromanage your sales team to the point of monitoring phone calls and making them feel less than comfortable with every contact then you dont have the correct sales staff. These tools should be of more help for the salesman an used to boost only his sales and allow him to focus more on sales and not did i remember to do so and so homework for my boss.

Pros

I'm very satisfied with the ease of use and how convenient it is to engage with daily leads. The fact that you send a text message and after gives the opt option (that's a huge +).. Customizing our templates is great. The sales team, tech support and customer service is the best I've ever dealt with. I've already recommended this software to others how it was recommended to me.

I'm sure theres alot more to do with this software that we haven't gotten into and but it took me 1 days to be 100% convinced.

Cons

With all reality I haven't found any Cons with this Software.

Alternatives Considered

Reasons for Switching to AutoRaptor CRM

Pros

Simple straightforward, it’s on my laptop it’s on my phone. it’s easier to get rid of customers if they don’t respond.🤠

Cons

The Shame board up in the right hand corner is something out of the 60s, closing ratio should be measured over five years.

Pros

THE EASY USAGE OF IT AND THE DAILY INTERACTION WITH CUSTOMERS

Cons

NOTHING I LIKE EVERYTHING ABOUT IT ESPECIALLY THE EASY USAGE

Pros

The app makes this software accessible and convenient everywhere, even on the go. Being able to respond to customer inquiries and staying organized has never been easier.

Cons

Allowing the customer to submit contact information without a name can be tough. Also when two people inquiring for the same deal can get confusing too. For example, a husband can make an inquiry and a day later the wife makes the same inquiry, and then I'm contacting the two without realizing they are one.

Pros

Ability to use from my phone. Easy and intuitive

Cons

System puts appointments to late too quickly. Should wait at least 15 minutes before assigning them late.

Pros

The software is very user friendly. A true plug and play.

Cons

No cons at all. I was able to get right in and work without any help.

Pros

easy to use, the lay out of the software

Cons

I cant see what the exact time when the sales team signed in.

Pros

I like that the Auto Raptor is easy to navigate through and that follow up emails, notes, document uploads, etc. are all in the same place on the up sheet so you do not have to waste time and effort going back and forth from one page to another.

Cons

When multiple leads come in, or when a license is scanned in to the system, a lot of times it will not link the up sheets causing duplicate leads. As a manager, I have to merge a lot of leads and notice that most of the time, they will have the same phone number or the spelling of the name is exactly the same and I am not sure why the system does not recognize that and ask the sales person if they want to update a current lead or create a new one.
I also think it would be beneficial to have the option of entering sales staff's schedule into the system so that they do not have to do it manually every day and so the leads automatically distribute to those who are scheduled on a certain day.

Pros

I love the reminders & I like the platform. I have watched this program grow for years now & feel as if this is the best it has ever ran.

Cons

Honestly, I wish that before my leads are marked inactive, it would notify me. I feel like my leads get lost after I finish tasks. I feel hindered and I have to write all of my leads down so that I remember to go back and check on them. Sadly, I end up not touching base with people until I "stumble" back on the lead. By that time, they have usually bought elsewhere. Very aggravating.

Pros

AutoRaptor is the single most valuable tool we have in our toolbox here at Lake City Exports! Raptor is super easy to use, packed with features and it's integration with all of our other platforms is seamless.

Cons

There really aren't any cons to this system.....maybe a few features we would like to see added in the future. It would be great if there was a "service" component we could add to the system to help communicate and track service and warranty issues after the sale so we wouldn't have to clog up the sales sheets.

Pros

It's easy to use very helpful customer service reps. Everything is very easy to use and your staff is very helpful and software update notices are very prompt.

Cons

The software is awesome no cons to this software

Pros

Autoraptor is very easy to use. I use both the desktop and the mobile app for work on a daily basis. I like the fact that calls and texts can be done right through the app and the user interface is very user-friendly. The automated task reminders are great to help keep you organized.

Cons

The mobile app is great, however, when I receive a text and click "view message" on the notification from my lock screen I wish it would take me directly to the customer's up sheet when the app opens. The app will just open up to the dashboard instead and then you have to physically look up the customer's up sheet to be able to reply. Not the end of the world but it does create extra steps as compared to other messaging apps I've used.

Pros

I like that it is easy to add new up sheets and navigate through customers.

Cons

Not as easy to upload photos to share with customer.

Pros

Nothing really. If I had to say something good so I can fill out characters I would have to say that "it's easy to put a new customer in

Cons

Everything. It is antiquated and some of the worst reports I've ever seen

Pros

It gives the user the option to modify their customer information for future use.

Cons

Some glitches that won't track some user inputs such as when the user has added tasks to their customer up sheets. When trade information is inputted, there should be a time stamp of when the appraisal amount was inputted.

Pros

What I like most about Auto Raptor is how easily I can manage my contacts to ensure I can stay in contact with my clientele.

Cons

What I dislike most about the software is the mobile app. I wish I was able to use the mobile app to work from other places besides my office, but the app is very dated and not functioning at its best.

Pros

ease of use. duel capabilities such as email

Cons

lag in software when using multiple open windows

Pros

User Friendliness and it thinks like a sales person, not a computer geek.

Cons

There are a few small features that could be improved on but seriously, they are not that important.

Pros

The affordability and functionality. Feature packed as well.

Cons

The inability to control the timing of round robin lead distribution.

Pros

The ease of using it and how it is to integrate with our other DMS and web hosts services.

Cons

The unfortunate increases that happen with texting app costs and such.

Pros

The software itself is easy to use, and easy for me to train my staff to use.

Cons

The settings on how to change each user and their responsibilities could be simplified.

Pros

The over all cost an effect is very good!

Cons

Available for users to adjust templates. Need to separate what an administrator and user can use a little more

Pros

the software is very helpful with the methods I can contact my customer and how they can communicate with me... I enjoy being able to email customers although email is getting a little outdated as time goes on which brings me to the other great thing is the ability to text customers also through autoraptor. inventory is updated daily and that's kinda good. support is also great as you can message support team and they are highly responsive and helpful.

Cons

cons would be if I have a quick sale sometimes the inventory hasn't yet updated into raptor so when I go in after the fact or right after the sale... sometimes I cannot find the vehicle because it hadn't updated from our dms. so im not sure if that's an us thing or a them thing.. I do not like how the mobile app functions, its too basic and does not let you do things id like to do easily with it... such as claiming an upsheet, you cant do that on the mobile app... also trying to text images through autoraptor can be a little bit of a process almost to the point where id almost rather use my personal phone to send pics which I don't like b/c then customer have my personal number... so in short images could be uploaded to them from our website or by other means to simplfy sending customers images of cars... mobile app needs a big big update... also tasks in mobil app isn't very good either.

Pros

As we all know, Software functionality is more based on how well the end user and the designer think alike. If the thought process of the designer and the end user are similar, functionality for the end user is smooth and flawless. If not, they will eventually try to find something they get along with better. I concur with the designer's ideas of what is user friendly and useful information. The best part is the support I get when I need help. The support team is the most amazing team I have ever worked with. Fast, very accurate and very friendly. I've never experienced anything better.

Cons

Like all software, it is always a work in progress. If it were not for the support team and their amazing attention to my speedy needs, I would complain about occasional changes to the usability of the software, however because of the support team, I can't think of anything I would like to complaine about.

Pros

it is intuitive. A first time user does not have much trouble navigating the site and understanding the ins and outs of the CRM which is a big deal. Definitely their customer support is top notch! They really strive to understand the issue and work hard to resolve it. Speed is the third thing. When we signed up years ago it was lightening fast from page to page which no other CRM we tested could do at the time. Today it still remains fast (although not as fast as it used to be). Possibly the additional features or the size of our database has hurt the search speeds a bit but it is still hands down the fastest we've experienced.

Cons

Very little. I'm not sure the thing I like the least can be resolved but if I had a wish it would be for the system merge contacts better. I understand why it is a complex issue to fix so this is not a complaint; just a wish.

Pros

Ease of Use
Functionality & Design
Services Offered
One Stop Shop
700 Credit Integration
Overall Put Together Software

Cons

There aren't any cons that I can think of at this time. I thoroughly enjoyed using this software as of right now.

Pros

Ease of use for everyone. Customer support is swift and training is easy to understand. The automated texts & email options make it impossible to lose contact with your customers

Cons

Needs to have more optional vehicle request section that alerts you when a vehicle comes in

Pros

Easy enough to use if you have previous experience with CRM softwares.

Cons

Very similar to other CRM softwares used in the past, lacking a few features on the mobile app. Would suggest looking at VIN Solutions Mobile App, the ability to add a customer profile with the scan of a drivers license is phenomenal for those of us in the Automotive Industry. Mobile app needs the most work I would say, web browser personally, I would like to see notes separated to the side under the contact info rather than them getting lost in the activity log. Again, used to Vin Solutions and Compass. Both are a superior CRMs.

Pros

It is easy to use and it gets the job done. And the cost

Cons

That is does not have a dealing tool. Our last CRM had it and I really liked it

Pros

I enjoy the ease of operating most. I can use what is set up by the administrator or clear it and manage my own tasks. See where I am at with Reports when i am looking where I stand. Managing the customer is the best of all. I think the program has been well thought out. I could see where I would enjoy a few more features in search fields for lost customers but maybe just user error. Overall very satisfied!

Cons

searching for lost customers. I would like to be able to plug in a word like "BUCKET" and pull all customers that were looking for a "Bucket Truck" in my "Lost" customer file.

Pros

I love the support staff for our Raptor. At first the program worked perfect for us. As we started using more features and they started rolling out new features it created more and more problems. Text messages being sent to customers at 2 in the morning. This because they're filters did not were compatible with each other. Multiple issues with new features that they rolled out. I love daughter Raptor and it's team up until just a few months ago. Then we started having many many problems. I'm not sure what to change is but I could change

Cons

Errors and inability to use because of these errors.

Pros

I really like how easy it is to develop 2 way communication with customers. Everything is in one place and easy to navigate. Keeping track of lost customers is easier than ever as well. I go through our lost customers daily with price reductions and new inventory alerts and have seen multiple lost up sheets turn into delivered vehicles. This CRM is well worth the money and can really ramp up your customer interactions/sales. It's important to remember though, your reps have to USE the tools this provides in order to be useful.

Cons

My only complaint at this time, and it's not their fault, is that AutoRaptor currently doesn't import leads from Facebook Ads. I believe this can be sorted out by going through Facebook's Ad Manager and having them reach out to AutoRaptor for CRM Integration. But that's the ONLY issue I've run into thus far.

Pros

This software is incredibly effective for keeping all of your important information very well organized. And the sharing option really comes in handy when you have to take a day off and have a customer change their mind about when they are coming in. Then you can share all of your already organized information about that customer with a co-worker and everything can still get handled easily!

Cons

It's not always the easiest thing to use if you have never used it before. But there is more training that could have been done with me before jumping in and trying to figure it out for myself.

Pros

everything is easy to learn not complicated

Cons

while modifying appointments it can be more options

Pros

AutoRaptor integrates very well with our other dealership software. The staff are very responsive, and they will work with you to learn the full functionality of the program. Good reports available.

Cons

There are likely more versatile CRM options for larger dealership groups, but we are small and even though I would like a little more customization in searching, in giving a "lost" reason, and task notifications I think it is a perfect product of the cost.

Pros

I like how AutoRaptor makes searching for customers simple. It's very easy to pull up customers based on which vehicle they're interested in. The inventory features in AutoRaptor are great

Cons

The follow up isn't very easy to customize. There's no way to send out price change emails automatically or restart a follow up process. If the customer is in the system from 2 years ago and then submits another information request, the user has to manually fill in the follow up tasks. There's no way to automatically generate them once the customer has been entered into the system.

Pros

easy to use, reminders to follow , birthday reminders

Cons

no recording calls, to many reports ! ,

Pros

First of all the value (price for what you get), is out of this world. second, it by far the easiest crm i have used. It is not as robust as some. That said crm’s that can do the most can be dificult to learn and even harder to teach the sales team to use. Not to mention getting them to use all those features.

Cons

doesn't do some of the things the more expensive CRM can do

Pros

The support team is extremely knowledgeable and responsive. The software is easy to use, and usually works flawlessly. The texting and dialing out features are fantastic.

Cons

Reporting doesn't make sense sometimes, and there a lot of features that other CRMs have that this does not. It would be nice if there could be different action plans for different types of leads as one action plan does not apply to all people/leads.

Pros

what i like is how organized AutoRaptor is. allowing me to see tasks for the day and throughout the week. it keeps my mind clear for helping each of my clients and making sure i dont miss anyone.

Cons

what i dont like about AutoRaptor is that the same number can help create different Up Sheets. so when i look up a clients number, it has the chance to pull up multiple up sheets and may be different clients all together. i feel like we should not be able to make multiple up sheets with the same phone number or email.

Pros

Autoraptor has made our client communication top-notch, with fast notifications, easy replying (via computer or phone), and simple scheduling

Cons

Reaching customer support, especially the online chat

Pros

The best product as it is so user friendly

Cons

The only thing I do not like is when a customer that has been put into the Delivered or Lost part sends an email or a text it does not pop up to notify me

Pros

Easy to use and navagate around and you can have many users

Cons

Always a problem or running slow or being upgraded

Pros

I really enjoy Auto Raptor compared to many other CRM's I've used in the past. It is very easy to use and keep tracked of your leads with Daily, Monthly, and Yearly Reminders.

Cons

I would like to see a few more features added to Auto Raptor like a Purchase Order Option so I do not have to use multiple programs and just complete everything in Auto Raptor.

Pros

It's easy for even someone that is not computer literate to manage. I have several coworkers that are computer illiterate and they can manage to use this CRM- you cont have to be a rocket scientist. Inventory can be loaded and updated daily through a direct drop.

Cons

IT has no filtering process for spam email generated by your client base. I constantly receive spam messages from previous customers and prospects,

Pros

I love the fact that it's very user friendly

Cons

I would like to see a scanner on the mobile app to decode the driver license

Pros

We enjoy the texting functionality the most. Our customers do not like to speak on the phone and by being able to text we get a better response.

Cons

The one area we wish AutoRaptor could improve is better integration with our Dealer Management Software.