About Namely

Namely provides modern, intuitive HCM solutions including scalable technology, expert-managed payroll and benefits services, and fully comprehensive professional employer services. Backed by a 24-7 customer success team, Namely employs an industry-leading pod support model to help clients anytime they need extra help. Namely Now offers small businesses an HCM including payroll and HR at a budget-conscious price. For growing companies, we have Namely Plus which includes payroll and HR, talent, time, and other tools to engage and enrich their employees. Namely offers Namely Plus People, including managed Payroll and Benefits, for companies looking to free up more time internally for strategy. For the business that wants to expand while minimizing risk and liability, our white-glove comprehensive PEO solution is Namely Complete.
Namely Software - Namely News Feed: Your home base to make announcements, express appreciation, and to celebrate important milestones.
Namely Software - HR Analytics: the data you need to feel confident in your people strategy and proud of your provable results
Namely Software - Talent & Performance Management: connect, engage, and develop your workforce in a platform that your employees actually wants to use
Namely Software - Employee Onboarding: save time and engage new hires before they ever walk in the door with customizable employee onboarding workflows complete with eSignature functionality
Namely Software - Payroll Administration: integrated with all of your HR data and coupled with full payroll tax services, you can be confident your results are delivered accurately and on time
Namely Software - Namely Mobile App: request time off and access paystubs and benefits information from anywhere
Namely video
Namely Software - Namely News Feed: Your home base to make announcements, express appreciation, and to celebrate important milestones. - thumbnail
Namely Software - HR Analytics: the data you need to feel confident in your people strategy and proud of your provable results - thumbnail
Namely Software - Talent & Performance Management: connect, engage, and develop your workforce in a platform that your employees actually wants to use - thumbnail
Namely Software - Employee Onboarding: save time and engage new hires before they ever walk in the door with customizable employee onboarding workflows complete with eSignature functionality - thumbnail
Namely Software - Payroll Administration: integrated with all of your HR data and coupled with full payroll tax services, you can be confident your results are delivered accurately and on time - thumbnail

Namely pricing

Namely does not have a free version and does not offer a free trial. Namely paid version starts at US$9.00/month.

Starting Price:
US$9.00/month
Free Version:
No
Free trial:
No

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Browse Namely Reviews

440 of 440 reviews
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Katrina
Katrina
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 22/9/2023

Namely is an excellent HRIS for small businesses

In particular, it is user-friendly, centralizes all of our data, and streamlines our operations. All of the tools have improved our team management and allowed us to devote more time to strategic rather than administrative tasks, such as onboarding new recruits and monitoring vacation time.

Pros

Namely is a great human resource management system. We are a tech firm, and the platform has received nothing but praise from our developers. Our HR services are now more streamlined than ever thanks to the intuitive reporting and various modules that allow us to devote more time to strategic rather than administrative tasks.

Cons

The months-long process of finalizing API feeds has slowed down the processing of layoffs and new hiring with their perks with our many partners. The resolution of this issue will also simplify our situation.

Alan
Alan
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 18/9/2023

Namely is an intuitive and simple payroll software

Namely does a great job with tax notices, so we never have to worry about anything getting lost in the shuffle. Employees can access a great HRIS system. Regular use of the system by staff members is evidence of its value. Having all of the company's paperwork and personnel files in one place is helpful.

Pros

I appreciate how quick and easy it is to check my benefits and salary. Leave of absence requests can also be submitted. The onboarding procedure at Namely is streamlined. It's useful for maintaining legal conformity. The payroll system I use has a very responsive customer service team.

Cons

There are sometimes too many hoops to jump through and paperwork to submit before a desired change can be implemented. For instance, the system required us to acquire and present an authorization letter of the IRS in order to change the company name. For some reason, filing taxes under the new name wasn't good enough.

  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/11/2024

Loving Namely

Amazing so far, I check my paychecks, tax info, and colleague updates all through Namely

Pros

Super easy to use, great UI, have had no issues so far

Cons

To be honest, I have ran into no issues so far on Namely

Andrew
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
2

2
Reviewed on 7/5/2024

Avoid at all costs

We are already exploring moving off the platform, just two years after joining. That should tell you how bad the experience has been. We have had to add other tools to utilize functionality that is native in Namely, but simply doesn't work (like org charts). We are paying more for less.

Pros

When we started out, we had an 80% great implementation team, and the only part that was lacking was payroll. Well, 2+ years later the *only* think going well is payroll, but issues still exist that we told them about *at implementation*. So what do I like best? Literally just our Payroll Admin. She is fantastic and does a terrific job.

Cons

Things were bad with Namely, then they were acquired by a benefits brokerage and the tech has definitely taken a backseat. Simple things like LOA administration are not even built into the tooling, and their support is a mess. After 2+ years, we finally have a dedicated rep, and he is trying, but their team doesn't even know their own tech. I asked a question about a feature that *should* be necessary in expense reimbursement, for audit compliance. Their support said it didn't exist. I found it buried in the back end *by accident* two weeks later. That does not inspire confidence.

Response from Namely

Hi Andrew,
Thank you for taking the time to share your experience with us. We are sorry to hear that your time with Namely hasn't met your expectations over the past two years. Your feedback is crucial, and we appreciate your insights.
We are delighted to hear that your payroll administrator has been a highlight; we know how important it is to have reliable and efficient support in this area.
We’ve been actively working to improve our support and technology offerings. In January 2024, we launched a 24/7 support structure to provide better assistance with employee maintenance, reporting, payroll processing, and more. We've also been focusing on enhancing our HRIS workflows and refining roles to make your experience more seamless.
We welcome the opportunity to better support your organization. You can contact our client services team 1.855.626.3591 or also work with your Client Relationship Manager directly. We're dedicated to earning back your trust and confidence.

Replied 13/5/2024
David
  • Industry: E-Learning
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/9/2024

My pick for the best HR software. Most approachable platform.

My top choice because it provides all our basic HR needs including, payroll, benefits administration, time tracking, record keeping and recruiting.

Pros

Its affordable price, full customer support and tools to comply with laws makes Namely my best choice. Namely also impressed me with its modern, no-frills interface which made it easy to complete HR tasks like running payroll or requesting feedback with a few clicks.

Cons

Lacks internal communication features. Also, it has limited reporting and analytics functionality.

Jamie
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
0

4
Reviewed on 25/2/2024

Not very user friendly

Overall I’m very glad we switched from Paychex, but I think Gusto is the clear winner in terms of user experience.

Pros

Namely is far better than Paychex, which we used previously. All the necessary functionality is there, and it serves its purpose.

Cons

Although miles better than paychex, Namely leaves a lot to be desired from an employee user experience. The portal is not intuitive to navigate, the functionality for performance reviews is basic, and overall I find myself needing to reach out to HR often for help navigating the platform.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
3

5
Reviewed on 11/6/2024

Would recommend for small to medium size organizations

Will recommend for sure as customer service is great and helps to find the solution for you..

Pros

The customer service is outstanding and can't complain about it. From the end user's perspective, it is great to see all the information in one place, such as benefits, changes over time in benefits and PTO, payroll, and birthdays, etc.

Cons

Could not create an organizational chart, and the reporting does not meet our needs due to our more complex structure.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 23/11/2023

Namely for Web Developers

Pros

It has a great range of tools for hr management, especially tracking the leave or vacation time of employees. It also makes reports collecting all this data. You can also manage performance reviews.

Cons

The API provided by Namely has limited customisations for developers as well as rate limits. If you don't have experience working with such softwares, it can be difficult at first to understand all the functionalities of the interface.

Maurizio
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 10/7/2023

Great tool to manage your Organization

Namely helps in People Management and is also a great tool to keep in touch with collegues all over the world.

Pros

Once set up, Namely is very easy to use and has a very friendly interface.

Cons

No issues so far. Some submenus could be better arranged, specially in the goal settings section.

Clinton
  • Industry: Machinery
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/5/2024

Namely Is an Easy to Use and Reliable Solution

Pros

Namely has been a powerful payroll management tool.
The features of Namely are brilliant.

Cons

I do not dislike Namely.
Namely has been dependable.

Jacy
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 25/3/2024

Great system

Pros

It's easy to use and has all the information we need easily accessible in one spot.

Cons

Sometimes things are not in the tab I would think they are in.

Robert
  • Industry: Furniture
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 27/10/2023

Everything you need in one spot!

Pros

I enjoyed using Namely because the interface was intuitive and all documents and information were easy to find.

Cons

I truthfully didn't have any issues using Namely. I feel that out of all of the HR/employee platforms I've used Namely is the simplest option. Everything you need is accessible and easy to find, and the platform isn't overly complicated compared to some competitor platforms.

Josh
Josh
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
4
Customer Support
1

2
Reviewed on 7/9/2022

Overpriced and seemed to be running out of investment $'s

Really poor by the end. They didn't seem to care about their products stagnation in development or lack of support. They primarily were concerned to hold us to our contract and get their $.

Pros

Was very easy to use from an interface standpoint and they had some good built in community options

Cons

This was a highly innovative product when we began using it but 4 years in the product never innovated and their support completely fell apart. Their pricing was dramatically higher than the rest of the market for a product that was behind competitors

Response from Namely

Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. As for customer support, we are confident that the combination of our expert Pod Service Teams and the Namely Help Community will continue to enhance clients' overall experiences.

Another one of our top priorities is to enhance our platform constantly for our clients. Over the past few years, we have made numerous updates to our platform and are looking forward to all of the enhancements coming up on our product roadmap.

Replied 17/10/2022
Lisa
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
2

2
Reviewed on 2/6/2018

Great concept, but not able to deliver

Namely needs to stop building new features, fix the ones they have, and build better internal processes. The dysfunction they are experiencing internally is extremely apparent to clients.

Pros

In comparison to other all-in-one HRIS systems, the interface is a lot more friendly. It marries the concept of social media newsfeeds with HR, allowing employees to comment on each other's birthdays and anniversaries. This gives HR an opportunity to engage employees with a fresh approach to benefits, payroll, and compliance.

Cons

I'm unsure of the experience of other customers, but the concept of Namely never took hold for our organization. Beginning at implementation, the Namely team was disorganized and unstable. Implementation was scheduled to wrap up October 1 and wasn't completed until January. During that time, Namely's implementation team experienced turnover 3 times, each time having to reset our implementation schedule. Information was missed, uploaded incorrectly, recreated, etc... They missed the ACA filing deadline and we had to work with an outside vendor with additional costs. They filed our taxes incorrectly and this still has not been resolved. On the benefits side, the agent assigned to our team miscalculated the rates from the plan we chose. According to the rates on the spreadsheet, we chose this particular carrier because it seemed these were the best rates and value. We had our open enrollment meetings and an employee pointed out that the numbers were incorrect, that she would be paying up some amount more per month. We had the agent resend us the sheet, we broke down the formulas, and identified the incorrect formula. Thankfully, our agent forgot to submit our enrollment form and we missed the deadline with the carrier. The integration with Adobe Sign has never been successful, so we have not had a single successful Onboarding through Namely. Instead of fixing glitches in the systems, they have built around them which makes it less intuitive (ex. build a new hire's profile including payroll info, send the onboarding packet, then after the new hire starts, go back into the profile to add the payroll group. When I asked why we weren't able to add the payroll group while we are adding payroll info at the start, they explained the glitch.) Compared to other systems, reports have a long way to go. Most come back blank after being ran. We have experienced more turnover in Namely's account managers. With all of the errors and issues we have needed to remedy, we simply did not have time to encourage use of the system. The time off app crashes, so we have lost engagement in the system. Rather than risk any further damage to the organization, we have implemented BambooHR (which is wonderful) and now let Namely sit silently in the background. It has been costly and frustrating, for the admin as well as the employees.

Ralitsa
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/2/2021

Overall review

Pros

Namely is easy to navigate for the admins and our employees. The social aspect that everybody can share on the dashboard is great. Payroll service is also very satisfactory. Customer service improved from an year ago. We have received fast and helpful responses to our inquiries. Benefits management in the system is also intuitive. We had smooth last Open Enrollment.

Cons

One of the features that I wish to improve is the Namely Time reporting. Majority of our employees are hourly so when we are looking for reporting on the hours worked the reports are not robust and involves lots of time cleaning to get to the information you need. PTO tracking for hourly and salary and reporting it could be better and less confusing.
Another feature I wish to improve is the Namely Benefits as a broker. We had signed up previously but then ended up with another broker as many errors occurred in our benefits management and lack of commutation with our broker. File feed management during open enrollment could improved also.

Alternatives Considered

UKG Pro, TriNet Zenefits and ADP TotalSource

Response from Namely

Thank you for your review! We are happy to hear that both you and your employees find Namely's platform user-friendlyespecially with payroll services.

Replied 23/2/2021
Susan
  • Industry: Research
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 17/6/2020

Namely Allowed HR to Scale

Streamlining all of our onboarding and reviewing.

Pros

Namely is used as our HRIS and payroll system. I has an onboarding module that was incredibly helpful in digitizing our entire onboarding system and allowing all the info to flow into HRIS and payroll. The EE review feature has also streamlined our review process

Cons

The implementation required heavy lifting to present our data into a Namely prescribed spreadsheets. I wished there were better mapping that would have required more on Namely's part. (2) some of the place holding features that exist in payroll are not available on the HRIS side. Ex: if I want to view deductions for many EEs I can go the deduction location and click through and easily view one EEs info after another. If I want to do the same within HRIS I cannot. So there are many, many clicks required to accomplish the same task.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has streamlined your HR processes, like onboarding and performance reviews.

As for implementation, we truly apologize for your experience. In 2019, we recognized that gathering required data was a huge lift and burden for some of our clients, so we introduced Data Services as a solution. Clients who utilize Data Services work directly with a Namely consultant to pull the necessary data from their current system. The Namely consultant then works to ensure the data is formatted properly for import, giving our clients more time to focus on other pieces of implementation and providing them with a more seamless experience.

As for the place holding features on the HRIS side, we will relay your feedback to our Product team. Thank you!

Replied 2/9/2020
Matthew
  • Industry: Veterinary
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 23/11/2022

Easy integration and usage.

Pros

I liked that this was a one-stop-shop for all things HR and payroll. Functionality was easy and entire platform was intuitive.

Cons

The price. As with anything, good service comes at a premium. At least we got what we pay for.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our streamlined platform.

Replied 2/12/2022
Sanskriti
Sanskriti
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 10/10/2020

Namely keeps us connected and focused at work.

Namely has helped us to manage the workforce, employee retention, understand data and insights within our organization, and keeping us connected in a single package, and we are able to benchmark our productivity, accountability, and credibility in terms of HR. We are able to set time cards, clock-in features at work, as a result, we are able to get optimum results. Managing time-off requests, sick leave(vacation) for employees has been a lot easier, and also the reporting and analytic feature of Namely has helped to keep track of every record at work. Overall, Namely has helped our organization in managing the workforce, employee engagement along with payroll, benefits, and talent management.

Pros

Namely is simply a great platform for HR, Payroll, and benefits management within the organizational framework, as it helps to create better workplaces with varying functionality to adapt in small to mid-size businesses and comply with different regulations at work.

Cons

No particular downsides of the software. Sometimes, I got a problem syncing employee's data to Namely. The API call is not worth handled by the application and keeps me disconnected. Hope this would be solved in the next update.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that Namely helps you manage your workforce, keep employees engaged, and build a better workplace.

Replied 30/11/2020
Caryn
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 27/11/2018

Review of Namely for time management, easily accessible benefits information and other perks

Namely has been transformational for our business, improving efficiency and allowing employees and managers to focus more on the core work of the organization without being bogged down by time-consuming HR tasks. The ability to track leave, benefits and paystubs all in one software keeps us accountable and avoids lots of paperwork!

Pros

Before my company started using Namely, we were submitting our time-off requests on paper and routing through multiple mailboxes for approvals. We did not have a reliable and convenient system for managing our leave accrual or communicating with busy managers about PTO requests. Now, all of that information is at our fingertips, approvals are a breeze, and it's easier for managers to keep track of all of their direct reports' schedules. Namely also allows us to view our pay stubs and benefits information at any time, and complete our annual open enrollment, all within the software. I would highly recommend the service to any organization looking to improve its efficiency for HR processes.

Cons

At our company, employees accrue comp time for working weekend events throughout the year. Namely does not allow us to enter that comp time in a formal system that is tracked electronically. Instead, we keep track of it on our own, and when we enter PTO requests as "comp time for XYZ event", it is on the honor system. Not a huge complaint, but would be nice if we could track that piece of our PTO the same way we can vacation time, sick time, etc.

Santiago
Santiago
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/4/2018

As an HRIS Namely is as good as it gets. Works out of the box but it does adapt to your...

Pros

As an HRIS Namely is as good as it gets. After using many other platforms in the past, I can say that Namely provides an easy to use platform that works out of the box but offers a great deal of customization to fit your workflows. They are constantly releasing new features and improvements that are visible and useful with a support staff that is always ready to help.

Having HRIS, Payroll and Benefits in one place and dedicated client rep and dedicated benefits rep is definetely hard to beat.

Cons

Integration between payroll and HRIS is a work in progress that still needs work. I am confident they will continue to improve it moving forward.

Verified Reviewer
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 4/5/2020

Super customizable HRIS

Pros

Love that it is so customizable and I can add whatever data fields I need and the majority of these data fields are reportable (the reporting feature on pretty much any field is incredibly helpful for us). Namely listens to its customers and continuously adds features that address pain points.

Cons

These aren't cons per se but they are pain points for us: as wonderful as the customizability in adding data fields is, the HRIS is kind of basic in terms of functionality that just make sense - for example data flowing from the HRIS to the payroll system (only some of it actually does), terminations, rehires and benefit enrollment, not being able to edit onboarding templates (need to copy the template, edit and then create vs. just making edits to a current one) ...

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform to be super customizable. As for your pain points, we will be be sure to relay them to our Product team.

Replied 9/10/2020
Verified Reviewer
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 24/4/2019

Namely for the Win

We are solving efficiency issues at our organization. Within one year of using Namely, we have been able to focus on writing new policies and implementing training that we did not have time to complete before. We are also solving key man risk issues, because our dedicated reps know our business and would be able to help other employees if our department was unavailable for any reason.

I have also had an overall great experience with Namely's support team.

Pros

I love the payroll function for Namely. It is user friendly, accurate, and reliable. I also love working with a dedicated payroll rep each payroll cycle to help make things run smooth and efficiently!

Cons

There are some missing features on Namely, like the ability to have recurring monthly deductions versus deductions each check. I would also like to see some improvements to the performance management system.

Trinity
Trinity
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 10/9/2018

Excellent Solution for SMBs and Scaling Companies

The best parts about using Namely is their excellent support+success team and the constant growth that they are experiencing which results in frequent updates that make my job easier. Having a fully integrated solution has saved me an abundance of time. The ease of integration with the HRIS tool is great for scaling companies that use a variety of products to function but want one-source-of-truth. Reporting capabilities in both HRIS and Payroll are detailed and have gained the stamp of approval from Finance and HR.

Pros

-Excellent customer support.
-One stop solution for HRIS, Payroll, and Benefits.
-Very customizable for different use cases.
-Constant and reliable product updates and roadmap.

Cons

-Document storage is not robust
-While the tool is very customizable, it is a slight learning curve to master the smaller details.

Verified Reviewer
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 12/6/2019

HRIS - Small Non-Profit Company

We had to build our HR department from the ground up. Before Namely all of the documents, timesheets, and reporting were done on paper and manually. Namely was able to provide us with everything we need to build our HR department. It is also user-friendly that all our employees were able to transition to using Namely with ease. We also operate from multiple locations, and Namely was able to house all documents that we need in an instant.

Pros

We are a non-profit organization that works seasonal. Most of our employees are retired and have challenges using different technology, but with Namely they are able to adapt to our new system fairly quickly. We like how the system is user-friendly for both admin and user side.

Cons

There are some reporting options that are not available for admin, but I was able to obtain the reports that I needed through the service team.

Caitlin
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
1

4
Reviewed on 5/11/2020

User Friendly system but poor customer service model

Customer service experience has been poor since they changed their service model in 2018.

Pros

The user experience is simple and easy to navigate.

Cons

The build out for open enrollment and feeds is extremely lengthy and pricey.

Response from Namely

Thank you for your review! We really appreciate your feedback and truly apologize for your negative experience with customer service. Based on client feedback and the request for dedicated support with our Service Team, we introduced a new and improved service model this past May. We are confident that our new Pod Service Model will enhance our clients' overall experiences.

Replied 30/11/2020
Tilly
  • Industry: Music
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 15/6/2023

I Recommend Namely

I really enjoyed the platform, my overall experience was a positive 10/10!

Pros

Namely is easy to navigate, can easily be accessed anywhere, and in my experience, has a small amount of website issues. It's a hub you utilize daily when employed with a company, and a platform you can still access after you've switched jobs. It was very helpful when filing 2022 taxes even though my new company doesn't utilize Namely.

Cons

The only feature I remember having issues with was not being able to go back and edit PTO time after the scheduled PTO time period had passed. For example, if i had requested 8 hours of PTO but only took 6, I was unable to edit the next day. My manager would have to completely delete the request, and i'd have to create a new one.

Nick
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/8/2023

Simple HRIS that gets out of your way and lets you work

A really polished HRIS for most company use cases. You can build a very polished onboarding, offboarding, and performance mangement flow. Very positive user feedback.

Pros

Very simple to use, simple to teach employees how to use, simple to teach managers how to performance manage with. Good integration with Okta providing a really slick and polished onboarding and offboarding loop.

Cons

May not be as feature rich as things like ADP or Trinet when it comes to time tracking and part time employment, but nowhere near as infuriating to use.

Alternatives Considered

ADP Workforce Now and TriNet

Reasons for Switching to Namely

Far more pleasant to use, manage, and administer.
Sara
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 29/6/2023

Not the one that I would choose

Pros

is a good tool for US companies. if you have a worldwide entity, better choose another global friendly with more possibilites.

Cons

it does not have a good personalization and usability, is not intuitive and very basic

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/4/2023

Good product for growing company

Pros

The social feature on the home page was great. I loved how our team was able to celebrate birthdays and anniversaries when they logged on.

Cons

When I used it Namely was new to the industry and had some growing pains they went through. Re-orgs and misses on design layout. Was still happy to use it on a daily basis though!

Kelly
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/10/2023

Great software!

Great experience overall!

Pros

Easy to use, very intuitive and fun to use!

Cons

Another platform to navigate, but overall we really like it!

Frusquin
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

2
Reviewed on 4/11/2023

I feel good with this software

Pros

Good tool, easy to configure and simple to use, with excellent features and very responsive customer service.

Cons

Nothing particularly inconvenient, just thinking about improving a few aspects of the configuration system

Elena
Elena
  • Industry: Biotechnology
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 17/1/2023

User friendly HR platform

In other words, to make my job easier in every aspect. You can just like the post, add a comment. On the left you will see a panel where you will find several links to help you navigate the platform. You can also view compensation and benefits in the profile area. Goals and performance reviews are also easily accessible from there.

Pros

The best thing about Namely is that it is user friendly and the reports are valuable. We have easy access to our resource section where we can post any policy, brochure, company or benefit related information.

Cons

Could be more intuitive, especially going back and forth between all the modules. Also, I think some features could use more customization.

Abhishek
Abhishek
  • Industry: Market Research
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 15/1/2023

Best HR solution tool!

Great HRM tool with excellent interface and efficient features. Its payroll management feature is also very handy.

Pros

I love the interface. It’s easy to use and user-friendly. It’s a one-stop solution for all your HR needs. Performance review and onboarding process is also very smooth.

Cons

There is room for improvement of reporting feature/performance review. Even the tax feature can be made more user-friendly.

Emily
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
2
Customer Support
2

2
Reviewed on 22/9/2022

Adequate product for the price

I personally would not partner with Namely in the future, but it worked well enough for the 1 year+ that we had it.

Pros

We decided to go with Namely because it worked well with Germany, and we are an international company. It is unfortunately very difficult to find a product that works well in both Germany and US, since Germany is not a 1st tier country (like Spain, France, England). Germany also has very specific compliance and protocols in place. This was a number 1 feature to us, as well as the price point.

Namely also had relatively simple reporting, we were always able to get what we needed.

Cons

Performance reviews were quite bad (from both an administrative and user standpoint), no ability to plan compensation within the system, difficult to set up work flows and difficult customer service (not able to just chat with someone, needed to email and create a ticket and wait for a response), organization chart was not set up well, work flows were not as simple as they could have been (ie a workflow for managers to be involved when someone was onboarded - had to be entirely manual).

Alternatives Considered

Bob and Personio

Reasons for Switching to Namely

Namely was better for the German side of our business

Response from Namely

Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. We will be sure to relay your feedback and suggestions to our Product team.

Replied 17/10/2022
Melissa
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 24/8/2020

Happy with HRIS

Namely is a good system. It has helped us to make our candidate and employee experience easier and more efficient. We are looking forward to adding the benefits system to replace our current system to really give our employees a central place to go for all of their needs.

Pros

We really like the onboarding tool for our new hires. There are definitely benefits to this system to streamline your process. For the most part, Namely provides an easy to use platform for our new hires to upload and provide their information. I really like the option of the e-signature which allows us to send out documents to individuals or company wide to be signed. Those documents are then available on the employees profile. We like the analytics which allow us to look at a variety of data points about our employees. We are preparing to add Namely benefits to our package and are hopeful that this will allow us to increase our employee experience satisfaction.

Cons

We did not have a great experience with implementation and felt that we were not prepared for our go live. Our original Customer Support person struggled with many of our questions and concerns and we were left to figure a good number of work arounds on our own. We are hopeful that the new system for getting help support will be better for us. We are frequently looking for ways to work around the limitations of the Namely software. The Namely community of users has been helpful to our company.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has enhanced your onboarding process and overall employee experience.

As for implementation, we truly apologize for your experience. We have made several improvements recently, such as introducing Data Migration Services, to ensure that our clients' implementations go smoothly and properly prepare them to go live.

As for customer support, we are confident that our new Pod Service Model will enhance clients' overall experiences and are happy to hear that you have found the Namely Help Community to be helpful.

Replied 30/11/2020
Verified Reviewer
  • Industry: Internet
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
3
Customer Support
1

1
Reviewed on 4/12/2018

Avoid at all costs

Terrible - service reps do not know the system, standard payroll practice, let alone any questions. Service tickets get lost, takes months for resolution of more complex tasks and extreme micromanagement

Pros

It's pretty. There is really no other pro.

Cons

HRIS:
No proper Leave tracking for maternity/paternity, jury duty, bereavement leave ETC
There's no way to see a PTO accrual history
Employees are not alerted when their address format is invalid
Only one set of holidays - UK sees all US Holidays
When reporting structure changes you have to make MANUAL changes in Namely Payroll IN ADDITION to doing a mass upload in the HRIS
Doesn't auto track history of Job titles
Need to manually assign PTO to employees not automatic
Leave approval amends, not sent
Lack of point in time reporting
Does not auto assign pay group based on the type of pay entered

Payroll:
You can't retract partial payments
Had to print W2s and sort through employees that electronically consented and send out those that did not
"We have to do all of the calculations manually when there is a comp change in the middle of a pay period "
Invalid addresses prevent us from proceeding with payroll
We are unable to easily add "time and a half" for employees who work on holidays
Takes weeks to add a new department code
Tax withholdings do not flow seamlessly from HRIS to Payroll
If we need to Mark an employee as FICA tax exempt we need have to reach out to Namely as only they can do this
Employee ID do not flow over to HRIS
Manually have to add holiday pay for employees does not flow into payroll
You have to manually exclude employees from payroll once terminated

Time and attendance:
Time card entry is tedious
PTO doesn't communicate to Payroll
You have to man

Tomi
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 26/10/2016

Not your typical Payroll software, so no more dreading the use of it!

I used to dread doing payroll, because the system we were using was not user friendly and extremely time consuming and cumbersome. Now, with Namely, I can input information into the HRIS system, and it feeds right over into Payroll; so no more double entering! Namely does not look like a typical boring old spreadsheet. The system is easy to read, with nice use of color, and some areas even customizable w/ our own graphics and pictures. It's nice to work in software with some personality. We can now onboard our new hires using Namely, which allows the new employee to fill in tedious personal information, leaving me, the administrator, only a few areas that I have to input myself. It is a definite time saver for sure! I love the fact that Namely allows us to customize reports, but sometimes I feel that this is one area that isn't as easy to figure out. Some reports can only be created by a Namely Rep, and other reports can be created by us. I can't always figure out which filters to use, or how to complete a report exactly the way I want to use it. This may be more user error, and not entirely Namely's fault. I will say that the Namely Reps/Support do come to my aid every time, and I do get the reports or answers I need rather quickly. We like the fact that employees can do open enrollment/life change events, right through Namely, which removes Human Resources from having to enter everyones selections manually ourself. Namely had a few glitches with it this last year, but part of it was also a communication problem from the Insurance Company side. Namely has been in contact with us about working on this problem throughout the year, so I'm now worried about it now. I do not dread having to go into Namely to update or enter something. I do not dread doing payroll, because if I have to fix something in an employee's profile, deductions, taxes, etc... it's only a click away, and then I can get right back to completing payroll. It's very easy! Namely really does reduce the amount of work HR has to do: 1) by allowing employees (active or termed) access to their W2's and/or changing their address 2) supervisors requesting Raises and Promotions now go through Namely and not a silly group email train 3) I said it earlier, but having Namely take care of Open Enrollment/Insurance deductions so no manual entry needed. I hope you can see that Namely is not your typical Payroll/HRIS software, but has personality, ease of use, and quality customer service!

Pros

The ease of use, customizable reports in format pdf or Excel, and it even looks appealing to work in.

Cons

I have to manually input PTO for new hires, or when someone moves to next tier of years of service. The numerous email alerts you get for any employee change request (ie: address; title change; Raise, etc...) gets annoying, yet to confirm that I sent off the payroll submission, I don't receive any.

Joseph
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 4/8/2021

Namely is a great option for a mid sized company

Pros

The software flows very well and links everything so it's easy to onboard and offboard employees. The profiles store employee data efficiently and the reporting and analytics is very useful.

Cons

There are many inconsistencies or illogical set ups that make the software wonky at times. For example, titles are considered an "object" rather than text. So you have to add every title manually in the backend. THEN, only on the onboarding form can you search titles. Everywhere else you must search the alphabetized list manually for your title. This is just a minor inconvenience. A more major one is how salaries are handled. When inputting a salary for payroll you have to calculate out how much each check should be and input that in addition to listing the annual salary. This might be fine if every other form or field didn't calculate it automatically for you. This seems like a major oversight and really puts into perspective how this software was developed. And that is, many teams working on their own parts without any formal cohesion of functionality. Honestly, it feels like an intern built the whole onboarding piece (which is the function you will use the most).

Alternatives Considered

BambooHR, UltraHR and Workday HCM

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that our platform has simplified your onboarding and offboarding processes. As for your pain point about salaries, we apologize for your negative experience. Fixing that process is currently on our product roadmap and we look forward to making your experience as seamless as possible.

Replied 16/8/2021
MD Abu
MD Abu
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 28/5/2022

A great Human resource management tool to bring efficiency at workplace.

Overall, I am very satisfied with the software. It has made the HRM of our corporation more convenient & effective.

Pros

It is a very convenient system to make the HRM more easy & effective. It helps to manage the system remotely & sync all the information instantly. The software is very easy to implement & has a great User interface.

Cons

The software is already a great build but sometimes it becomes clumsy to manage all the data at once.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our platform.

Replied 7/6/2022
Verified Reviewer
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 7/8/2020

Great HRIS and Payroll system with many customizable features

I and a Namely advocate, I was instrumental in recommending and seeting them up for my business. I just think their customer service format changes frequently and it is confusing sometimes to keep up with their preferred communication etiquette.

Pros

We have a ver detailed and multi step performance review process, Namely allowe dus to build the ratings and concepts for our processes. The abilit ti assign multiplie review writers, the steps of approval and the reminders are all key in our operations.

Cons

Our account contacts and the way we communicate has changed at least 3 times in the past year. Sometimes i feel like there is a push to work with customer service only in their prefered way, if you send an e-mail instead of a case or if you mark something urgent that they don't think is urgent.

Alternatives Considered

BambooHR

Reasons for Choosing Namely

The goal for a more detailed performance management builts in our HRIS.

Switched From

ADP TotalSource

Reasons for Switching to Namely

the communication during the sales and demo process and their willingness to customize and work to enhance feautures based on our request.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform to be super customizable, especially when it comes to performance reviews.

As for customer support, we truly apologize for your experience. We are confident that our new Pod Service Model and the Namely Help Community will enhance clients' overall experiences going forward.

Replied 30/11/2020
John
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 16/12/2020

The absolute WORST Payroll HRIS System...EVER!!!!!!!!!

From a zero to ten it's a zero. Run...do not walk away from considering this system and support model. Way too many more modern systems and service providers than this. Apparently this company does not take into consideration feedback from customers. You also do NOT have a dedicated service rep. So once you sign the dotted line...you're on your own. Good luck...b/c you will need with this awful 1960 system design.

Pros

I do like the Facebook look and feel for the main page for ESS. Articles and help guides easily to upload to system.

Cons

Where to begin? So many to list....
Hold times for client services are crazy. I guess b/c the company is in financial trouble the staff is bare. get ready for TWO plus hours of hold times to get help!!! You can barely ever get a hold of a live person. You have to create a "call back" and list three times you want a call back...but it is within their hours. Then they send an invite for when "they" are free...not the client. System cannot track correctly FMLA or other PTO times. System cannot do imputed income on GTL or other imputed items per pay period like ADP, Paychxex, Ceridian, Workday, SAP and all other modern systems can do easily.

The software cannot do gross ups easily, manual checks are a fiasco. Whoever designed this system did NOT have background in payroll or HRIS. Manual checks cannot be ran with the regular payroll. It has to be done as a "separate payroll".

Response from Namely

Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience.

Replied 17/3/2021
Hamid
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
1

2
Reviewed on 4/8/2022

Payroll Management Software, marketed as total HR management

We initially chose Namely in order to outsource / automate more of our total HR management and Namely had positioned themselves as total HR management. While the payroll onboarding, setup and execution was relatively easy, it was quite painful to set up and distribute HR policies or get any substantive value from the additional HR consulting that we had paid for. At the end, when we realized that some of our state quarterly taxes had not been properly filed or submitted, we chose a different platform.

Pros

Payroll setup and management was simple to setup and run for each pay period.

Cons

The service was not reliable for tax preparation, and failed to submit our state taxes in some states.

Response from Namely

Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience.

Replied 17/10/2022
Verified Reviewer
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
2
Customer Support
3

2
Reviewed on 30/11/2018

Small Business Platform Only - the Quickbooks of HRIS/Payroll

We are a high-growth company of 1000+ employees and complex, ever-changing operations, so while our experience from a Systems and Support standpoint is far from great, we may not be the target demographic. This tool is far more suited to small and mid-size businesses who can handle manual system changes and configuration at the employee level. But for large enterprise-level companies who require robust tools--reporting, customization, anything at scale--this is not the vendor for you.

Pros

User Interface is simple and somewhat easy to navigate from a visual standpoint. HRIS side of the platform is nice. Reporting tool, while simple and one-dimensional, is easy to configure. Uploads and onboarding are simple.

Cons

When it comes to robust, enterprise-level tools and customization, this system is clearly lacking. The HRIS and Payroll side are fragmented and poorly connected. The two systems talk to each other poorly with common fields that are not truly linked. This forces the client to constantly audit both portals and update manually to ensure data integrity within a singular platform.

Run into bugs and validation glitches daily, which are hard to resolve through self-service. Namely "gatekeeps" much functionality on their end so clients must email the service team for many requests. Customer support can vary greatly depending on the representative. Some are fast and informative, while others will completely ignore your service request, forcing you to track cases and follow up.

Non-Intuitive Benefits Enrollments, ACA, no mailing of W-2s come year end. Ensuring tax compliance is a daily struggle. Lack of audit trails and historical data for many fields is a compliance nightmare.

Adri
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/12/2021

Sr. Director, Global People Operations

Extremely positive. I love working with the entire Namely team - they have a great customer-centric culture, are knowledgable, there at the drop of the hat and just a pleasure to work with. I couldn't recommend the team more highly.

Pros

I absolutely LOVE Namely. The HRIS is very easy to use, manage and creates a great experience not only for admins but our employees as a whole. Everything is seamless to navigate and it is honestly an HR professional's dream come true.

Cons

I wish the reporting aspects were a little bit more straightforward to use / understand how to create and do more analytics and data pulling. Overall, it's great and something I'm sure the helpdesk community would be happy to set up a session to delve into more 1-1.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our platform and working with our customer support team.

Replied 21/12/2021
Shannon
  • Industry: Airlines/Aviation
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
5
Customer Support
1

1
Reviewed on 5/3/2019

SOOOOO FRUSTRATING!!!!!

TERRIBLE!!! AWFUL!!! TOTAL NEGATIVE EXPERIENCE!!!

My husband's employer (he is a Network Engineer) recently came on board with Namely, too. They are an international company with several branches. We talk at night about the nightmares this product creates. The service is so bad with Namely that staff comes to their IT department to try and find workarounds. For HR we are contemplating going back to paper because even though that's a pain, at least you don't have the irritation of paper not working!!!!!!

Pros

It's like Facebook so it makes it familiar and user friendly to those who have Facebook accounts.

Cons

1. Every time I go to onboard a new hire there is a client-wide issue with the system and it's with "Engineering" to fix.

2. You don't receive communication on when there are client-wide system issues or when they are fixed. You just have to keep inputting the same information over and over until the one time you click and it miraculously works!

3. The migration from one system to Namely has taken from October 10, 2018 until present (3/5/19) to complete. The implementation team is genuinely nice, however, they do not answer your questions, respond correctly (if at all to emails), voicemails and you get a lot of "unfortunately the system does not do that..." during and after the time you've purchased the system. The Sales Team way over promises and the Implementation and Support Teams way under deliver in service. Truly one of the worst beatings I've experienced and I've been in HR for over 11 years and have done numerous system migrations.

4. Deductions are made and you don't know if the funds were transferred electronically to HSA's or to the Attorney General's office for child support payments until an employee contacts you with an issue.

5. I'm ending here by saying..... SAVE YOUR NERVES AND DOLLARS AND DO NOT PURCHASE THIS PRODUCT!!!!!

Angie
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 19/5/2022

Namely Review

Namely HRIS, Payroll and Benefits have made such a difference. Easy to setup and use. Have worked with multiple payroll systems for over 40 years and Namely (by far) is the best and user friendly.

Pros

We love the Onboarding, it has saved us so much time. On employee's first day, 99% is done. That's amazing.

Cons

Con is that not all of Namely HRIS info carries over to Namely Time.

Alternatives Considered

BambooHR and Paycor

Reasons for Choosing Namely

We wanted an HRIS, Payroll, Benefit and Time system all in one.

Switched From

CS Professional Suite

Reasons for Switching to Namely

It had all the features we were looking for.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that our platform saves you valuable time, especially when it comes to onboarding.

Replied 7/6/2022
Darlene
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/3/2021

Namely Product Review

My overall experience has been very positive. They have an updated customer service center that provides you with related articles to your question which is very helpful. The customer service reps are usually pretty timely and are always very nice and polite.

Pros

What I like most is the ease of use for our employees. It is a very intuitive system to use and an employee's profile, performance management, PTO and onboarding tasks are visible to them.

Cons

What I like least about this software is that we have brought up questions, multiple times, about performance management system generated responses that do not make sense and they have never been fixed. You will receive an email that says "your approval required" even though the text below it says the review is incomplete.

Alternatives Considered

BambooHR

Reasons for Switching to Namely

Flexibility with the performance management piece, ease of use.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform easy to use. We are also excited to hear that you have enjoyed working with our new Pod Service Model, as it has been designed to enhance clients' overall experiences.

Replied 2/4/2021
Leon
Leon
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
5
Customer Support
5

4
Reviewed on 28/9/2018

Easy and sustainable.

Namely is simple and easy to use, it requires a few improvements that seem to be coming soon. It still has some glitches that need an urgent fix, but with the few conversations I've had with the Customer Support team, I can tell that Namely will greatly improve in future versions.

Pros

It is a straightforward and easy to use software, the user interface is the simplest one in the market of HR Management tools. It is a good example of the Integration between Payroll and HR Systems, and might be useful in the Linkbuilding bussiness with a few enhancements and addons.

The Customer Service is great and the people involved are very kind and competent.

Cons

The customization of the processes is not easy to implement, and tends to be tiresome, and in many cases it slows down the navigation.

It is currently lacking a proper auto-sync feature.

It does not have the E-signature feature for current employees.

The performance management module has a complicated nature.

There could be a better integration between the HR and the Payroll modules. As I explained in the Pros, it is easy to use but it could be highly improved in terms of pragmatic functionalities over the user friendly interface.

Deborah
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/12/2022

Namely is the way to go

I have been doing this job for many years using many different providers. I have found Namely to be a top notch provider.

Pros

Product is easy to navigate and use. Customer service is top notch

Cons

I would like to see the ability to use more complex filters for reporting. Sometimes I must download into excel to do additional filtering on the same column

Yvonne
  • Industry: Industrial Automation
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 15/4/2020

HR and payroll 'amped up'

Great team, good support. Really have enjoyed and benefited from the Broker Team at Namely.

Pros

I think the ease of use for all users was a main factor. Keeps the team engaged, connected and really enjoy the ability to manage PTO all in one spot.

Cons

Think sometimes there are a couple of suggestions by a minority that get a lot of attention and maybe it isn't something that needed to get focused on right away or maybe more discussion so the functionality works better for all.

Alternatives Considered

BambooHR and JazzHR

Reasons for Choosing Namely

Primarily ease of use.

Switched From

Paychex Flex

Reasons for Switching to Namely

Enjoyed the team I had during the process, their knowledge and experience made all the difference.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that our platform helps keep your employees engaged and connected. We work very hard to assess, prioritize, and action on all suggestions that we receive. Please continue to give product feedback to your dedicated Namely Pod and know that we take it very seriously!

Replied 28/7/2020
440 reviews

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