About TouchBistro
TouchBistro pricing
TouchBistro does not have a free version and does not offer a free trial. TouchBistro paid version starts at US$69.00/month.
Alternatives to TouchBistro
TouchBistro Reviews
Feature rating
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
TouchBistro POS Review
When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.
Pros
The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.
Cons
Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Slick, powerful & user-friendly in a small package
This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!
Pros
The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.
Cons
The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.
Reasons for Choosing TouchBistro
TouchBistro is a much more powerful option for splitting up tables and creating tabs in our taproom.Switched From
VendReasons for Switching to TouchBistro
Intuitive nature, ease of use, flexibility of software.- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Have Not Started
I am total over this experience. The lack off professionalism, no customer service. I need to have the services that they offer but I can't get it. Go figure
Pros
I have no pros because after they took my payment for the system, I have yet to have any other interaction except to connect to tablets my internet in a whole month. No one replies to emails. [sensitive content hidden] the person that should be helping me is MIA.
Cons
I have no pros because after they took my payment for the system, I have yet to have any other interaction except to connect to tablets my internet in a whole month. No one replies to emails. [sensitive content hidden] the person that should be helping me is MIA.
Response from TouchBistro
Hi Winston, we are sorry to hear you have had difficulties with our system. We hear you and can understand that this is very frustrating when trying to run your business. Please send an email with your name, contact information and venue name to [email protected] so that we can look into this further for you. - ST at TouchBistro
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Would Recommend
This POS has made my life so much easier. The reporting is amazing and everything is so easy. I haven't had any major issues as I've only used it for 6 months but so far I would 100% recommend.
Pros
SO easy to use - programming buttons, menus, integrating payment, splitting bills - everything about it is so easy
Cons
In person set up would have been alot easier but that's the only con I can think of
Response from TouchBistro
Hi Becky, thank you for the review! We're happy to hear you're enjoying the reporting function.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Worst customer support - EVER
This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands.
Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.
Pros
When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.
Cons
It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!!
Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.
