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About TouchBistro
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business.
Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.
TouchBistro pricing
TouchBistro does not have a free version and does not offer a free trial. TouchBistro paid version starts at US$69.00/month.
Starting Price:
US$69.00/month
Free Version:
No
Free trial:
No
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TouchBistro Reviews
Feature rating
5 reviews of 398
View all reviews
paul
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 8/10/2016
For iPad soulution for busy restaurants, this is your answer!
I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta
Pros
Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.
Cons
No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.
BRENT
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 19/11/2019
Slick, powerful & user-friendly in a small package
This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!
Pros
The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.
Cons
The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.
Reasons for Choosing TouchBistro
TouchBistro is a much more powerful option for splitting up tables and creating tabs in our taproom.Switched From
VendReasons for Switching to TouchBistro
Intuitive nature, ease of use, flexibility of software.
Scott
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1
1
Reviewed on 11/9/2024
Worst Customer Servics
They performed well, but something happened in 2019 and they’re current attitude became an “I don’t care” philosophy.
Pros
Good working restaurant system and in the beginning was a well run customer focused company
Cons
Absolutely the WORST customer service department in the history of business. I would not recommend this company if they gave you the equipment for free. To be honest, I have been trying to resolve an issue for 3 months, after numerous calls, emails, and on hold…nothing has been resolved.
Response from TouchBistro
Hi Scott, we appreciate you taking the time to share your experience with us. We're sorry to hear that you've encountered difficulties in resolving your issue. Your feedback is important to us, and we'll use it to improve our processes. Please send the details associated with your account (restaurant name, email) to [email protected] so we can escalate accordingly. We look forward to hearing from you.
Replied 20/9/2024
Emily
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5
5
Reviewed on 18/8/2023
TouchBistro for Resorts
Overall - we've found TouchBistro to be the most robust, yet easy to use program on the market. While other POS might be simpler, TB fulfills more functions than most, while still be easy to navigate.
Pros
We love TouchBistro to manage room charges and the mass amount of listed items that we sell from our fine dining restaurant to our gift shop.
Cons
One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed. It's often something that can't be fixed in house and that's down time we can't afford to lose.
Response from TouchBistro
Hi Emily, thank you for the kind words! We're glad to see that TouchBistro has had a positive impact at your venue. -Carly
Replied 23/8/2023
Christi
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 14/8/2023
Overall great experience!
Very happy with everything except the card readers.
Pros
My employees transitioned over to TouchBistro really well. It's really easy to use.
Cons
We have "portable" card readers. They're not very "portable". Very glitchy.
Alternatives Considered
Square Point of SaleReasons for Choosing TouchBistro
Looking for a better integrated experience.Reasons for Switching to TouchBistro
My daughter used this software at her summer job. She told me I wouldn't regret it.Response from TouchBistro
Hi Christi, thank you for the kind words! I'm so glad to hear that TouchBistro has had a positive impact on your venue and staff. -Carly
Replied 23/8/2023
