Rezku POS

Pros

Very easy to use back and front of house. I make changes and corrections on products, pricing and quantities on the spot to avoid service issues and keep things running smoothly.

Cons

The first few iterations lacked functionality which then delayed our implementation a few months.

Pros

Support is what they say it is: most chats are responded to in under a minute. I haven't used phone calls often, since my issues tend to be "in the moment" and I need to be able to leave the chat briefly. The simplicity of the interface and the ease in which we can add additional devices: literally as fast as you can buy a tablet. $49 subscription for two devises and $99 for 3-5, with me owning widely-available tablets is appealing. They are and have been very receptive to enhancements and intuitive design changes I've requested.

Cons

Reporting is thorough but disorganized. I'm told it's on the list for enhancements. Different info is in "Reports" and "Exports", with no intuitive reason, and export formats are either a single file type, a choice, or in an unnecessary zip file. All data should be under reports, with an option to export, and in the Excel, CSV, or PFD. Further, for those of us familiar with database design, we desperately need the ability to build custom reports across related tables.
Credit Card payouts (our revenue) are incredibly confusing for holidays. It is very unintuitive to reconcile payments on the days after a bank holiday.
I feel like total fees for credit card processing are a bit high. I am willing to exchange costs in a private manner.
They aren't really set up for merch or events, which has been a challenge as we'd like to sell tickets pairing events, private parties, and be able to return/exchange merch in the system. Additionally, gift cards are not a true product in the system and reporting on their sales is unintuitive.

Alternatives Considered

Reasons for Switching to Rezku POS

Pros

Nothing. I can not think of one thing. .

Cons

The credit card system never working and cost me a ton of money

Pros

1. The customer service is so beyond that I have experienced with other POS companies and that wasn't something that I even knew right away. Their support chat has saved me many times in the middle of service when I needed answers immediately.

2. How easy it is to update, customize, and get into the back office. Be sure to download the Back Office App. I like to keep it running in the background for seemless transition and adjustments during service, especially when you are in the first few weeks of opening.

3. It does everything we need, and then some. We are a small bar & restaurant with patio dining too. As an owner that also bartends and waits tables, I can say that with the proper set up of the system, anyone would be happy with Rezku.

Cons

Dislikes, these are pretty nit picky, but still don't love that....

1. The custom reporting isn't as custom as we'd like, but there are a ton of report options in the exports that can do the trick, just need to do more digging.

2. There is no 'print' button while you are in a live order, you need to hit checkout, then 'reprint'. If you are a quick service/counter service only this won't effect you. But, with a full service bar/ restaurant, it's just an extra step.

Alternatives Considered

Reasons for Switching to Rezku POS

Pros

Full-featured POS system for pizza industry, with excellent customer service, outstanding training videos and documentation, and great online ordering integration.

Cons

Rezku is a smaller, boutique POS firm, so getting product enhancements are a little slower than I would like. On the other hand, Rezku listens to customers, so I am much more likely to get an enhancement from Rezku than from one of the other major players.

Alternatives Considered

Reasons for Choosing Rezku POS

Reasons for Switching to Rezku POS

Pros

Rezku is the best POS we’ve ever used. They are constantly coming up with new ideas and products to benefit their customers. Very seldom are there any issues but if one shall arise, they are quick to answer the phone and help in anyway possible. Let’s be honest, every pos company is going to have issues.

The POS can be customized to meet needs of each restaurant in their own individual ways.they are quick to make changes and updates on the advice of their consumers as well.

You absolutely can not go wrong with a support system that is available 24/7 when you
work in the service industry!!

Cons

The recent change of cash sales only showing up for the cashier seems to leave out those restaurants (including us) whose servers do not use personal banks. However, Rezku is working on a compromise for this issue.

Pros

We love the Support!!! We can get to someone quickly when there is a problem and they are all so personable and helpful in getting our issues resolved. The support team is TOP notch! We also love the simplicity of the system itself

Cons

They have great reporting, but their inventory system is a little complicating

Pros

Great tech support people, platform works very well for pizzerias, online ordering component is quite nice, easy to train staff, thorough onboarding.

Cons

Could be better communication from the sales team on things like rates.

Alternatives Considered

Reasons for Switching to Rezku POS

Pros

Rezku POS saves me money and time while operating my pizza business

Cons

The last card reader wasn’t my favorite but with the new one I have no complaints

Pros

Great customer service
Ease of use
Backend training

Cons

I don’t have any negative comments. It has been a great experience so far.

Pros

Rezku is easy to maintain and use. Its user-friendly and provides a quick learning curve for staff with intuitive navigation. Provides streamlined order input, modifications, and kitchen communication. Inventory tracking, payment integration, reporting tools, and much more.

Cons

Hardware compatibility. Works best with Rezku provided hardware.

Pros

I love having the app on my phone; it makes it very easy to change/add products. It is easy to use, and our new staff picks it up quickly.

Cons

Anything we have had that we are not happy with they have helped resolve it quickly.

Pros

Rezku was very easy to setup. We were able to get started using Rezku after only a couple of hours of set-up time. Learning to use the POS is also very quick and simple. We also loved the fact that there are many "extras" included with Rezku that cost extra or aren't even available with other POS systems. An example of this is ingredient level inventory and food costing. We can determine exactly what each menu item costs to serve using those features and it has been tremendously helpful in keeping our food costs down.Rezku support has been EXCELLENT! There is always someone available via phone or chat to answer questions or resolve any issues that arise .

Cons

Honestly, there is nothing we don't like!

Alternatives Considered

Reasons for Switching to Rezku POS

Pros

What we enjoyed the most is the customer service. We have used many different POS systems over the years and Rezku has the best and most reliable by far .

Cons

So far, nothing has been disappointing about the system.

Pros

Everything is wonderful with Rezku. Anytime I have an issue or problem they are there to help and answer questions.

Cons

The only problem I have is in the reports and exports, there is not a description for the reports. It's easy enough to click and view the report to see what it contains.

Alternatives Considered

Reasons for Choosing Rezku POS

Reasons for Switching to Rezku POS

Pros

The Rezku POS is a game changer for my business and the way you are able to take orders directly from the table via a tablet speeds up the production in the kitchen.

Cons

I have yet to find any Cons in the Rezku POS system.

Pros

Rezku has the features necessary to build a complex menu for pizza restaurants.

Cons

Rezku is constantly evolving which to leads to growing pains.

Pros

Easy to use, setup and maintain. Best of all is the streamlined hardware.

Cons

Secondary system can be slow, connecting to host can get annoying at the worst times.

Pros

What I like best about Rezku is the fantastic customer support not once have I called Rezku support and not had the phone picked up in less than two rings and a very helpful representative walk me through any issues.

Cons

We call customer by number, so a very large ticket number printed on receipt would be a huge improvement. And when I say large I mean something about 1 inch tall at the bottom of the receipt with a circle around it.

Pros

Super user friendly. Hardware is ios/ipad related. Their corporate customer support is bar none.

Cons

Wifi connectivity is important, but Rezku does have contingency plans in place in case wifi does go out.

Pros

We are a very small business and have tried several POS systems (Square, Shopkeep, and 2 others). When looking for a new, more user-friendly POS, I came across Rezku. I watched a video with the CEO, explaining the POS and stated "Give us a call and if someone (a real person) does not answer your call, then do not get our service." Now that is how to do business! Rezku's customer service is top notch. Any question and any time of day, they are ALWAYS there to help me out. They are very friendly and professional. I enrolled in their CRM program. I love having gift cards that I am able to load and check the balance. With the CRM I am able to see my top customers. I can even use the back office to see what their previous orders have been. Rezku listens to their customer's feedback and is always improving its system. I will never use any other POS system EVER!

Cons

One of my favorite features was the "off line" option. We use a tablet strictly for deliveries and loved the ability of being able to accept credit cards while off line. When I got back to where there was internet service, the payments would "push" through. It was one less thing I had to worry about. Now I have to start out the day making sure I put our delivery table in "off line" mode and then I have to remember to turn it off several minutes before I close the drawer.

Pros

The software is just what we are looking for in a training environment. There are new students using the POS everyday. From the software to the back office reports this has been a great addition to Arizona Culinary Institute. I have not dealt with a better technical support, Very patient.

Pros

The platform is very user friendly and very easy to navigate. We just opened up a 200-seat brewpub, bar, & restaurant. Anytime I have had any issues or questions, the tech support team is absolutely phenomenal. They are helpful, patient, and easy to talk to. Setting up a new establishment has so many challenges, and having a great support team for your POS is VITAL to your success. We are very satisfied with Rezku POS.

Cons

My only issue is that there is no tools or resources for the host stand. That is a separate app. While I should have asked that question before we purchased the Rezku POS, I did just assume something like that would be included.

Pros

Ease of use & ability to train others. I own an ice cream shop & most of my employees have no experience. The ability to show them an interface & have them competent within minutes is a huge time saver.

The cost of this compared to some of the other legacy systems I've used (aloha, squirrel) can't be beat either.

Easy to use & inexpensive is a great combo.

Cons

There are still a few software issues that come up. I'm assuming because it's still somewhat new. However, the tech support is first rate & the few issues that have come up were fixed immediately.

Pros

It's VERY modern with the Apple iPad, easy to set up and if you can work your phone then using this is a snap. Technical support is AWSOME. Have a problem or a question? Call them anytime, the techs are very knowledgeable, they will walk you through anything and everything. If there is something not available within the program for your company, know that the program developers will make the adjustments to suit your needs. And let's talk about price, first year free with no contract? It's most defiantly worth a try! Thanks to Rezku we went from that old school cash only to a new state of the art system and it's really making a difference for us. Thanks Rezku!!

Pros

We have been so impressed with the reporting and timecard functions of this system! Easy to read, timely and the items you need to know most. More importantly, the customer service team is exceptional! No question or suggestion is too small and they answer the phone! If they don't have the answer they will find it. When you have a customer trying to check out and you need a solution they are there. Seconds feel like hours and the person who answers the phone gives you the solution. In three months we have never had a long hold time or unsatisfactory customer service experience. Rezku is continually evolving based on feedback from it's customers and improving the experience. We also chose Rezku because of their no long term commitment policy. They want to EARN your business. We refer them to everyone . If you are still doing it by hand you are crazy. Great and affordable for the "Little Guy"

Cons

We have not had any Cons with this system! It has been easy to use , cost effective and issues we have had have been on our end

Pros

I like that the Rezku team is proactive and works to ensure that updates are added and proven when given input about better features needed. Their support staff is top of the line and they make sure that all issues are promptly solved or given a workable alternative. The costs involved should not be overlooked, as they are extremely competitive compared to other POS platforms.

Cons

The customization of reports isn't as robust as some of the other systems, but it's certainly not crippling to effectively monitor the key metrics in day to day operations. With their focus on exceptional customer service and development, I can trust that they will incorporate more features as their customer base becomes more diverse.

Pros

Easy to set up. And the staff seemed nice

Cons

Customer care was terrible. Everything that was promised to me, was an additional charge, or I was told I would have to pay to develop it. I was told I could transfer my 25K in sold gift cards over....that was a lie. I had to use both the previous software and the Rezku. It was a nightmare and I paid thousands in CPA costs to clean up the mess.

Pros

Rezku offers a robust offline mode that allows my business to stay connected to our orders and our customers at all times. Our restaurant operates in an area with very little and unreliable internet service connection, and our other cloud-based POS system completely FAILED us in the past. Implementation was easy, and the customer service and tech staff have been easy to work with every step of the way.

Pros

The system is very easy to use. Customer support has been first rate, very helpful. Answer every time .

Pros

ease of use and customer support that is superior in this field. We have had other POS systems and this one works like it was promised

Cons

not much that I can think of. I would like lager screens on POS but that is personal preference

Pros

I like how it is easy to use and get started. I struggled with installation in the beginning but tech support was always there for me. They would really take the time to help me understand the hardware and software.

Cons

Depending on the size and layout of your restaurant, you may have to purchase a network kit to get everything to work properly. I wish the kit didn't cost so much.

Pros

Response on problems. The set up on the program was a little involved but manageable. Did allow for functions on a business that doesnt have a lot of variables.

Cons

Didn't like the fact that after listening to what i wanted, they kept sending me the wrong cc machine. Forward 30 days, i cancelled due to unforseen event, and they wouldnt refund anything. Will never use again.

Pros

Rezku POS is so simple to use. I looked at reveal and touch bistro, Rezku was the winner.
They lowered our credit card processing rates.

Cons

New company. Not every feature yet but it seems like they are adding more stuff all the time.

Pros

Back office easy to maneuver for settling up menus. We can change prices and items on the fly without disrupting the service.

Cons

Printer prints chits for every transaction. We don't give sales chits to customers (except credit cards) so all we do all day is throw away sales chits. Be nice to turn it off for certain transactions.

Pros

There customer service is number one.everytime I call I feel like they really care because I had restaurant manager and there customer service just too bad. I look at touch bistro epos now and lava I choosed rezku pos because how they treat me back to costumer service

Pros

They update and add new things all the time. Always willing to listen to what I want and try to figure out how to make it work.

Cons

Sometimes I feel like I'm limited in how I do things ie...inventory I want to put it in one way but it only allows for it to do another. Would rather have more control over it.