Snap Survey Software

Pros

The product uses a lot of Microsoft features (same functions as Word) so it is easy to design a survey - even for a beginner. If you need support or have a specific question the support desk is very responsive and helpful.

Cons

The features in Snap11 can be a little difficult to "find" . How do I show fields, change column width etc. We are launching snap XMP this month and it looks promising. (another review to follow)

Pros

Easy to use. Has all features I need for my stats tables.

Cons

Merging data could be an easier function.

Alternatives Considered

Reasons for Choosing Snap Survey Software

Switched From

Reasons for Switching to Snap Survey Software

Pros

I like that the web platform allows for easy access to download all surveys, there is some customization of reports, and being able to distribute the survey in various forms of media is appreciated.

Cons

There are a lot of options and unless you go through a full training, it's really hard to know what all is available to you. Also, the licensing can be very costly. We have multiple people who need to potentially use the product simultaneously, but the cost is such that it becomes cost prohibitive after a couple of licenses. There is also very little modern customization in reports - it's very basic.

Alternatives Considered

Reasons for Switching to Snap Survey Software

Pros

I love that this software lives on my computer and is always available to me. It works very cleanly and functions well for our team.

Cons

I was never able to get the scanning in if paper surveys to read results correctly. I've also never found customization of results reports intuitive

Pros

I like how easy and user-friendly this survey software is. It didn't take long to become comfortable with it.

Cons

I wish there were easier and more affordable ways to receive training. The training is pretty expensive to use.

Alternatives Considered

Reasons for Switching to Snap Survey Software

Pros

There is a lot of control over features and OCR/OMR recognition sensitivity. You can also retroactively design scan/capture document maps to work with existing paper documents, and don't need to design your forms in the software. Customer service is friendly and prompt and there are adequate training materials available on the website.

Cons

It has a very steep learning curve and has a high burden on administration without a way to delegate access control and responsibilities such as data validation/cross-checking. The user interface is overly complex and not all functions work reliably as expected. You need to see a significant value to your organization to deploy this because it definitely requires significant staff time commitments to learn and operate.

Alternatives Considered

Reasons for Switching to Snap Survey Software

Pros

The ability to create sophisticated surveys that can be customized in detail allows me to collect data in a very efficient way.

Cons

Learning how to use all the features and capabilities of the software can be a little overwhelming at first and may require spending additional time to properly train.

Pros

The customer service provided is consistently of high quality.

Cons

Creating custom reports is difficult and the learning curve is steep.

Pros

- Reporting capacities (the way datatables and derived variables are built)
- How data can be piped into the survey (e.g. no need to ask gender, age-group, type of customer related questions when those answers are known and can simply be fed into the survey)
- Level of personalisation possible in survey script and invite emails.
- Telephone and email support is quick to respond should technical difficulties be encountered.
- The fact that surveys are built offline on local machines rather than online (which ensures faster scripting of surveys and any changes to live surveys can be uploaded in one go rather than needing to fiddle with a survey that respondents may be taking at that point)

Cons

Building visual reports can sometimes be tricky.

Pros

If seen, this snap survey software is very easy to use, due to which you can connect with it in no time. If you use this software then you will get very good results in return. This is a great thing about this software.

Cons

I feel that this amount is too much for the training. If its training amount can be of some use then it will be great.

Pros

The survey tool is easily customisable which is great for clients who prefer to send out surveys that fit their brand guidelines. The routing, masking and formatting options are also detailed and help ensure efficient UX.

Cons

The formatting on desktop and mobile simultaneously can sometimes be frustrating and inconsistent.

Pros

I like the flexibility of the skip logic, and the design software allows me to do just about anything I need. There are so many more features than I even know how to use.

Cons

Snap XMP has been a little buggy since its launch, but I know they're working to fix things as they come up. I wish it was just a little more user friendly. It feels a little more complex than necessary. The online help articles can be nice, but you really have to know the proper language to find them, and sometimes that's tough. Another thing I wish Snap would do is think more about continuous surveys. The software seems more tailored toward "one & done" kind of surveys.

Pros

Snap is a powerful program that gives you the benefit of having both a local installation and a cloud-based Web server, which is something I appreciate in the days of cloud computing because having to rely on wifi connections and someone else's server management can be a recipe for disaster. it allows for the creation of question libraries and easy drag-and-drop additions of questions, and powerful formatting management through styles. It offers a simple way to view top-line results and the ways you can print quick reports is simpler and more compact than I've seen in competing products. Snap allows you to create surveys in all kinds of formats, including paper, and it handles them all equally well, which it not true of many competitors. I like that you can automate entry of paper questionnaires with the scanning version because there are still circumstances where paper surveys may be the best solution, in whole or in part. Snap also creates pretty clean exports to SPSS and other formats for more extensive statistical analysis than can be performed within Snap.

Cons

Snap's reporting feature is poor. Custom reports are too hard to create and so it has been nearly impossible for us to use Snap to provide reporting for clients on the spot on projects. This is the weakest part of Snap. It is also difficult to learn and not intuitive for people who don't have prior experience with database design and management.

Pros

Snap is pretty user friendly and the webhost features are easy to learn and use as well. We like the tracking of respondents and the ability to download results in multiple ways.

Cons

Would like to add a respondent directly through a form in webhost instead of having to use the desktop software to create a respondent file and upload. Seems time consuming for just a handful of new respondents. Snap desktop software "breaks" the survey often and creates the need to manually download and import survey responses. Once this happens, it has to be done manually for the life of the survey. Tech support has never found a cause or a fix for this.

Pros

I've used Snap for almost 15 years in my current role and for the most part, we get what we need. Would love to see some updated features and options that other software offers.

Cons

We really miss the direct phone line to tech support. When you need an immediate answer, it is painfully slow to have to wait for a response to an email and then have several back and forths and ultimately be directed to a help sheet. The process takes forever when a quick phone call would usually provide an answer in minutes.

Pros

Scientific method of building surveys - almost like an equation to do routing.

Cons

Sometimes it could get quite complicated if building a complex survey.

Pros

Not that it impacted me but it was cheap, so they outcome of your work didn't have the added pressure of "we bought an incredibly expensive product - show me what i paid for." So cheaper is great because it's cheaper and I felt les pressure.

Cons

Pretty much everything, sorry. : / The survey builder was non-intuitive, difficult to use, spell check was British English and wouldn't remember words marked as correct, the data can only be in Excel, there's not helpful reporting items to showcase your data, and the special training we attempted to try and learn the software better was absolute garbage and only taught the basics of what I already knew.

Pros

The product has complex features for complex survey. The data analysis tool has nice features to generate the report. Nice support with fast response.

Cons

The software is a little difficult to use and take time to learn how to build the survey and create the report.

Pros

There are endless options in customizing a survey. Reports reflect real time data. I've never experienced internal errors or downtime. The customer service and support is PHENOMENAL. I say, with confidence, that the level of support that Snap Surveys provides is unmatched. Each time that I submit a technical question, Snap Surveys responds promptly with detailed instructions and screen shots to assist me. The direction they provide is clear and concise.

Cons

For a period of time, it appeared that the software was in need of an update and new features. This seems to have been resolved with the rollout of new features in their new Experience Management Platform (XMP).

Pros

derived question, mask, map control are some of the features which I make differences respect to competitors

Cons

Grid questions could improve. Drag & drop is fine, but forces all elements to be ranked, I´d like to allow you to choose, for example, the first five ones from a list of 10

Pros

I have been working with Snap for a long time, more than 15 when this application was recent in the market with the old version. I Was Operation Director in GfK Mexico and I impemented this tool locally before Surveys Reports were the Global tool but for me Snap always offer a great relation between price and value. A couple of years ago when I decide to start a new business and I needed a tool I found Snap again and I decided without any doubt to implemented Snap for all my projects.
In general term it is very powerful and It has the capability to launch any kind of project and it is very use to use for end users and also when I want to share some results with external clients.

Cons

Maybe some tools to create templates with better look and feel to share with clients.

Pros

Snap software is user friendly. I enjoy the ease in which the survey tool can be build and the data is collected. There are so many helpful features. There is also many helpful tutorials and trainings offered.

Cons

The XMP software has some quirks. When data is changed in the desktop and uploaded, it doesn't update online. Also I think the analysis could be better.

Pros

The survey design and construction features are excellent. I can customize the survey invitation (which is critical to a good response rate) and the look of it so that it is consistently branded.
The security measures taken by Snap to protect the data are very important to us in a government setting.

Cons

Learning how to use Snap survey software takes a bit of time. I use it everyday so building the surveys and adding functionality to them is easy for me but I can see where some features may not be intuitive. Their on-line and phone support is fantastic if you do get stuck.

Pros

I like the flexibility in the software -- specifically, the ability to format surveys in a way that others don't allow. I have been using Snap 10 and 11 for many years and it has always been consistent and reliable. The customer support has also been very responsive, which sets Snap apart from the competition.

Cons

There have been several tasks that I've inquired about over the years and unfortunately, Snap could not accomplish those tasks. These are things that other survey companies offer so not sure why these things have not been improved in this software. I've been using Snap11 for over 10 years and not many new features have been added in the past years. However, I have not upgraded to Snap XMP yet so I am interested to see if these new features were addressed in this version.

Pros

it is very, very helpful and somehow easy to learn. Tech support is excellent.
I research this software in 2010 to implement OL surveys, the college purchased it and now is the best.

Cons

The spacing top-bottom and side to side between each question should be easier.

Pros

The main advantages of using the Snap Survey software for are:
very quick collation of results
the ability to go into it and find answers to questions you had not thought of when writing the questionnaire
the ability to incorporate graphs and diagrams into reports

Cons

I sometimes find it difficult to arrange the survey as neatly as I would like, so as to make it easier for our interviewers.

Pros

Very easy to use. Integrated with current business. Works well with the desktop that I have. Does a great job with smaller files.

Cons

Could improve a way to update software. Do not offer updates frequent enough. Would help if offered update at least once a month.

Pros

Data analysis is simple, easy for online respondents to complete survey

Cons

Setting up survey is not intuitive and takes time to master which limits number of employees who can do that work

Alternatives Considered

Reasons for Choosing Snap Survey Software

Switched From

Reasons for Switching to Snap Survey Software

Pros

Pretty easy to use the survey. Completed/Uploaded makes it easy to see if your surveys are submitted.

Cons

Reporting options are limited. I'd like to see just one day results instead of every response.

Pros

There are so many features to Snap that we don't even begin to use them all I'm sure. However, the most beneficial thing Snap offers is its customer support. We do miss being able to talk on the phone with them as easily, but they are so helpful over email as well.

Cons

Snap is a monster of a product to learn. Training new people takes a decent amount of effort and time. It would be the main reason I would have a slight hesitation to recommend it to someone since it can be overwhelming to start using it.

Pros

Once you learn how to use the program it is very helpful in gaining useful data after the surveys are completed.

Cons

It is not intuitive , making it very difficult to learn and figure out how to make the program work for you.

Pros

Honestly, what I like most is the customer service support.

Cons

Where some of the functions are intuitive and easy to figure out, some are not. It would be nice if the functions were more 'community standard'.

Pros

Snap is a leader in the industry for a reason. Great product.

Cons

Apparently nothing that XMP can't resolve =)

Pros

It works well enough for what we need. Creating and editing surveys is reasonably easy, and Snap emailing the invitations works well also.

Cons

Help is terrible. I generally have to contact support to get any information.

Pros

It is very useful for scanning and processing paper surveys.

Cons

It isn't very user-friendly and design options and features are not intuitive and often hard to find.

Pros

Lots of features so we can customize our surveys to have the right branding, complicated skip logic, different languages, data seeding, and password control.

Cons

The user experience still looks like it is from the 1990s. It's hard for me to teach other colleagues how to use Snap, because it's not very user-friendly.

Pros

Snap Surveys provides a different quality to other platforms, due to the easy integrity of information, I can have a lot of information on a topic of interest, and present it in an orderly manner thanks to the order functions that Snap Surveys has, the surveys have been better distributed with respect to information.

Cons

I do not like the prices of Snap Surveys, for the simple reason that this is a very simple software that complements very well companies with few employees, it also complements companies that have a good organization, and as it is essential, it should have low prices for better accessibility.

Pros

Easy to use tool; Allows flexible configurations based on customer complexities; Very knowledgeable application support team

Cons

It seems like scale isn't the fortay for Snap. Exporting data is ok for small cases, but automatic extracts & direct data access are needed for larger projects.

Pros

I like that I have control over the tool, the design, deployment, and the data.

Cons

I would like it to have a more updated look and feel in terms of the survey as seen by respondents.

Pros

It will analyze the data for you once you get your surveys created. It will also scan the surveys too.

Cons

It is a difficult software to learn with minimal one on one support. It is a lot of information to learn all the details that go into operating this system.

Pros

Great survey software that let's us get feedback from our clients. Working with Mexico clients, the software even has multi-language abilities for me to send surveys in Spanish. Easy to use and lots of updates and patches where they constantly improve their software.

Cons

Layouts can be limited and be difficult to use if you you're not familiar with it. Overall, sending out a survey can take some time to learn or teach a coworker.

Pros

In my opinion, Snap Survey software is world-class. It allows us to design multi-modal (even multi-lingual) surveys such as web, paper, phone, etc., with relative ease and even bring all the respondent data into one set of reports quickly. I also appreciate how feature rich it is with things like email alerts and, image mapping and pre-seeding data. The robust statistical analysis is as good as it gets. I have been doing survey research for over 10 years and tried many other brands but only Snap had everything we needed for our customers. Snap is also compliant with the Section 508 ADA rules.

Finally, the Snap support is as world-class as their software! These people are obsessed with customer service! I deal with many top software companies and they should take a page out of Snap s playbook, such as no hassle, no automated phone messages, you are instantly talking to a live professional that actually cares and cheerfully helps you with your issue quickly and accurately.

Cons

I wish we had more control over design layout with columns, and such initially (in design view) instead of using the post processing features in the ToolKit because during testing, every time you republish you have to rerun the ToolKit files. It s not a big deal, but it s on my wish list.

Pros

Easy to deploy a survey, have an idea and get it live quickly

Cons

Interface is a bit clunky, not as easy to find what you're looking for

Pros

The programming logic is easy and simple to learn.

Cons

This software is very much outdated compared to other programs in the market.

Pros

It was relatively easy to use. The support was great

Cons

Way to expensive for use about once a year for a very small organization

Pros

This product is not easy to use. I have had multiple times working with our IS department to get the scanner connected.

Cons

I am fairly new to the program. I have taken the class you offer for new users but still unable to line up my survey correctly to get the results to auto populate on to the survey. I have to manually select each box for questions answered on the survey. Snap is not user friendly.

Pros

Desktop - online integration: ease of publishing

Cons

some reporting functionalities might be enhanced

Pros

Monitoring the surveys through the web is excellent.

Cons

I would like an easier way to create the analysis.

Pros

This software helps you creat really easy and fast surveys. As a marketer, surveys are really important. its a simple way of getting to know your target, you can make a survey within minutes. Send the link or print them, it works better for me to send the link and people can be able to fill them from whenever they are even thru theyre phones.

Cons

I dont really have a complaint but i think it would be better if we had the option to make more types of questions.

Pros

As well as online surveys, you can produce mobile, paper and kiosk versions with Snap.
You can make surveys in multiple languages and analyze all the results together.
I get a live response either right when I call or a call back within a few hours.

Cons

Some functions can be hard to set up if you don't use them very often.
Snap is not intuitive. Most things are accomplished through a drop down menu and the names for the tools don't make sense to me.
Even when the user interface is easy to navigate, it would be nice to see a design updated..