--- description: Review of IT Glue Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: IT Glue | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [IT Glue](/software/351312/it-glue) # IT Glue Canonical: https://www.softwareadvice.ie/software/351312/it-glue Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/351312/it-glue?page=2) > IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more. IT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion. Additionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs. Services are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs. > > Verdict: Rated **4.6/5** by 342 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 342 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Backup and Recovery - CRM - Catalog Management - Change Tracking - Checklists - Collaboration Tools - Commenting/Notes - Compliance Management ## Integrations (60 total) - Addigy - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA - Continuum PPM - Crewhu ... and 45 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) ## Related Categories - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [IT Documentation Tools](https://www.softwareadvice.ie/directory/4607/it-documentation/software) - [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software) - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [Document Control Software](https://www.softwareadvice.ie/directory/4233/document-control/software) ## Alternatives 1. [N-central](https://www.softwareadvice.ie/software/161863/solarwinds-n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.softwareadvice.ie/software/30397/solarwinds-remote) — 4.3/5 (203 reviews) 3. [Syncro](https://www.softwareadvice.ie/software/373866/syncro) — 4.6/5 (149 reviews) 4. [SuperOps](https://www.softwareadvice.ie/software/323698/superops-ai) — 4.6/5 (65 reviews) 5. [NinjaOne](https://www.softwareadvice.ie/software/349671/ninjarmm) — 4.7/5 (298 reviews) ## Reviews ### "Best IT Doc Mgmt Tool" — 5.0/5 > **Mike** | *2 March 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas. > > **Cons**: Has a slight learning curve and the end customer MyGlue service also has a learning curve as far as administration goes. > > Very positive and not really anything negative to say. Been using for 6 years in my own business and 10 years total. ----- ### "I can't say enough about what ITGlue has done for our company" — 5.0/5 > **Demetrius** | *28 May 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The fact ITGlue can be a one stop shop for everything documentation for our clients. IT allows us to support our clients and for us to scale as a business because we have SOPs and automation built in > > **Cons**: I would say its Offline feature is limited and needs improvement. It only works with one browser and it is a bit of a process to get it setup > > My overall experience is an A- and ITGlue has definitely made our business more efficient. Now that we are fully on Kaseya it allows all the various integrations to make ITGlue a powerhouse of a documentation system ----- ### "Overall disappointed" — 3.0/5 > **Joel** | *15 December 2020* | Computer & Network Security | Recommendation rating: 5.0/10 > > **Pros**: The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors. > > **Cons**: The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible. > > It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product. ----- ### "Excellent Documentation Platform for MSPs" — 5.0/5 > **Josh** | *16 July 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: IT Glue has become an essential tool for managing client documentation within our MSP. The platform makes it easy to organise passwords, assets, procedures, contacts, and configurations in a central location. The search functionality is excellent, making information quick to find when supporting clients. Integrations with tools such as ConnectWise and NinjaOne help keep documentation aligned with other systems and reduce duplicate work. It also only requires an internet connection, meaning engineers can access important client information from anywhere, whether working remotely or on customer site visits. The collaboration features ensure everyone has access to consistent and up-to-date information. > > **Cons**: The platform can be expensive compared to some alternatives, particularly for smaller organisations. Initial setup and documentation standardisation can also take some time and effort to get right. While the interface is generally easy to use, some advanced areas could be more intuitive. > > Our overall experience with IT Glue has been very positive. It provides a reliable and well-structured platform for storing and managing client information, passwords, and technical documentation. The ability to quickly access critical information improves efficiency and helps maintain consistency across the team. The integrations, strong organisational structure, and collaboration features make it a valuable solution for MSPs looking to improve documentation and knowledge management processes. Overall, it has become a key part of our day-to-day operations. ----- ### "Love IT, Great Product" — 5.0/5 > **Terry** | *28 May 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I love the history, ability to share with clients and integration it provides with other Kaseya products. Places to store documentation, passwords, files all in one place. > > **Cons**: I can't think of one. > > Great, I couldn't think of a con to it. We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful. ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/351312/it-glue?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/351312/it-glue) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data