--- description: Review of IT Glue Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: IT Glue | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [IT Glue](/software/351312/it-glue) # IT Glue Canonical: https://www.softwareadvice.ie/software/351312/it-glue Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/351312/it-glue?page=2) > IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more. IT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion. Additionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs. Services are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs. > > Verdict: Rated **4.6/5** by 340 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 340 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Backup and Recovery - CRM - Catalog Management - Change Tracking - Checklists - Collaboration Tools - Commenting/Notes - Compliance Management ## Integrations (61 total) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ComplianceManager - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA ... and 46 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) ## Related Categories - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [IT Documentation Tools](https://www.softwareadvice.ie/directory/4607/it-documentation/software) - [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software) - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [Computer Inventory Software](https://www.softwareadvice.ie/directory/3721/computer-inventory/software) ## Alternatives 1. [N-central](https://www.softwareadvice.ie/software/161863/solarwinds-n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.softwareadvice.ie/software/30397/solarwinds-remote) — 4.3/5 (201 reviews) 3. [Syncro](https://www.softwareadvice.ie/software/373866/syncro) — 4.6/5 (149 reviews) 4. [SuperOps](https://www.softwareadvice.ie/software/323698/superops-ai) — 4.6/5 (65 reviews) 5. [NinjaOne](https://www.softwareadvice.ie/software/349671/ninjarmm) — 4.7/5 (294 reviews) ## Reviews ### "Best IT Doc Mgmt Tool" — 5.0/5 > **Mike** | *2 March 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas. > > **Cons**: Has a slight learning curve and the end customer MyGlue service also has a learning curve as far as administration goes. > > Very positive and not really anything negative to say. Been using for 6 years in my own business and 10 years total. ----- ### "Reliable, Feature-Rich, and Easy to Use" — 5.0/5 > **Cheri** | *16 September 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: IT Glue is very intuitive, and I especially appreciate how easy it is to link assets to applications and services. The platform continues to improve with useful features, and the available APIs make it highly adaptable. > > **Cons**: Honestly, I can’t think of any significant downsides. Compared to other documentation platforms I’ve used in the MSP space, IT Glue stands out as top tier. > > My experience with IT Glue has been excellent. It makes documentation efficient and accessible, which directly improves both internal operations and client support. The combination of ease of use, ongoing feature development, and strong integrations makes it a go-to solution for MSP documentation. ----- ### "Duplicate Yourself, Then Scale" — 5.0/5 > **Jude** | *26 May 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: For a growing business, it has proven to be the ultimate tool to scale while allowing for shared access without sacrificing service to the customer. > > **Cons**: It's intimidating at first glance, but with the proper integrations, it carries itself forward in terms of seeing the big picture for client environments. Good Data In = GREAT Results Out > > At the National Conference in Las Vegas, my account manager connected me with technical experts \& the vision to scale just made sense. Integrations with Datto RMM, for example, made it so much easier to provide consistent support. ----- ### "Avoid at all costs\!" — 1.0/5 > **Carl-Darren** | *6 August 2024* | Computer & Network Security | Recommendation rating: 0.0/10 > > **Pros**: The initial demonstration which showed automated field population from ticket systems and Microsoft > > **Cons**: Extra add-ons to make anything work. Poor support. Constant upselling more of their products > > This company (Kaseya) have bought many different solutions and turned them into add-ons. The primary solution for five engineers is over £400 per month. When we complained about the system not working as described, they suggested we pay another £2000 per month for Kaseya 365. Our complaint was dealt with by the sales department, which quoted completely inaccurate pricing. I was stupid enough to sign up for 3 years due to large discounts over a 12 month contract. I am now arguing with them to get out of the contract but their contracts are written for them not the Client. Our lawyers have said "While the Agreement is a little confused and unclear in places, the contract is valid". However, the demonstration we had bought little resemblance to the final product as all information had to be entered manually and is not automatic as shown to us. ----- ### "Amazing Documentation and Management\!" — 5.0/5 > **Verified Reviewer** | *16 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: IT Glue has this feature Cooper Copilot Smart SOP Generator that allows you to basically record the steps you take for a procedure and automatically documents it. This is an amazing feature and creates an easy way to create documentation that can easily be shared with team members. > > **Cons**: I would like the domain and SSL tracker to also monitor the website for downtime. I don't like the way it creates a default location completing certain actions, even when an address already exists. > > IT is really great. It provides an easy to document processes, manage passwords and collaborate with teams. Using the simple account/security management, we were able to onboard our first employee and give them access to all the account they need. This includes documentation and passwords to jump in and start working right away. ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/351312/it-glue?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/351312/it-glue) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data