Mango Voice

Pros

Mango Voice has streamlined our practice and brought it up-to-date with VoIP services that integrate well with our Yapi software. Caller ID, Yapi integration, personalized phone settings, and call recording have really helped our dental practice evolve and given us more capabilities to better serve our patients.

Cons

The mobile app could use some work - notifications are usually non-existent and would be helpful to have voicemails be able to be retrieved on mailbox after being heard on mobile app and having other features on mobile app would be great. Sound quality on call recording for the other participant plays back very quietly, hard to hear at times. The support person assigned to our office is less than superb - when contacting via the messenger online, it asks to enter an email and phone number so they can reach out to us (I don't have all day to monitor for a response on the website as we are a busy practice) and they NEVER call back. The only time I've received a call back was when I left a negative review. I informed the person who responded to my negative review of why it was left, however, the issue has occurred multiple times since then.

Alternatives Considered

Reasons for Choosing Mango Voice

Reasons for Switching to Mango Voice

Pros

I like how easily I can change the phones from on/off and make and store my customized voice mails since our schedule changes frequently

Cons

This software's app is a little delayed for being such a great phone system. It constantly won't allow calls to go through or allow me to receive calls when we are out of the office. I have to delete the app and reinstall at least once a week.

Pros

Friendly customer support. They provided training and helped us set up the phone tree

Cons

When it was time for renewal they doubled the price stating that upon review of the account there are 5 user but we were paying for 3 users. Ofcourse, that was incorrect and we only were using 3 phones. I do not know how they perform their audit but it was done incorrectly.
Also, after a year with them we realized they had a inaccurate caller ID for us. The caller ID was displaying a rondom name not our business name.

Pros

I like that all calls are recorded and you can go back and listen.

Cons

The fax features can sometimes act up at times and doesnt always send and sometimes we dont get chat notifications

Alternatives Considered

Reasons for Choosing Mango Voice

Switched From

Reasons for Switching to Mango Voice

Pros

The customer service is exceptional. We were previously with Weave and had issues that were not resolved for weeks if not months at a time. Mango is easy to call or chat with and the service and resolutions are quick. We have had few issues to begin with, which is amazing in itself.

Cons

I wish that faxes were integrated with our Modento software so that I don't have to use another tab on my google chrome, but email notifications help with this.

Pros

There are so many features, a few of which integrate into our Open Dental software and our Flex application we use for texting and patient paperwork.

Cons

It would be nice to have just a step down plan where we are not paying for features we are unable to use, or are redundant to the services offered in programs which Mango integrates. We also find that the service is pretty fickle. I am sure some of it has to do with internet on our side, but there are a notable amount of dropped/unconnected calls. The good thing is that the call logging is very reliable, so knowing it is an issue we have been having, it has been easy to stay on top of it.

Alternatives Considered

Reasons for Choosing Mango Voice

Reasons for Switching to Mango Voice

Pros

User friendly when it actually works, may be the Yealink Phones more than anything though...

Cons

The integration was a long and drawn-out process, with a bit of impatience on the Mango rep's end. WE had to call and reschedule multiple times to obtain more training and ask more questions, especially about the dashboard.

Pros

Ease of use with transferring patients via park and customizable.

Cons

Seems like we get dropped calls and have had multiple several hour long outages.

Alternatives Considered

Reasons for Choosing Mango Voice

Reasons for Switching to Mango Voice

Pros

Fairly easy to setup, good customer service, customizable

Cons

Can be a bit challenging to figure out some of the features which leads to them not being utilized

Pros

integrations works great. integrations works great.

Cons

outages!

Pros

Simple compared to other phone services I have used in the past

Cons

Phone service is not reliable. Lot of issues. Audio quality, frequent service interruptions/outages

Alternatives Considered

Reasons for Choosing Mango Voice

Switched From

Reasons for Switching to Mango Voice

Pros

Very easy to set up and being able to access voice mails online and/or from my email makes it very convenient to access. I can also change or update the settings easily online as well, very.

Cons

Sometimes it is very difficult to hear people and they have a hard time hearing me. I had to get a head set witch has helped (but unfortunately was an additional cost).

Pros

I like the software. Customer service is good and it integrates with Flex and Open Dental well. The service is down again today after being down all day a week or so ago. Not sure why we are having this issue frequently right now, but I would certainly ask before you sign on.

Cons

The page where you can see recordings you have to scroll over to find the recording, it throws my employees off every time. Fitting it all on one screen would help.

Pros

I like being able to see the call logs and controlling the call routing and schedule.

Cons

The web app and desktop app have been terrible. I don't think i've ever had them work correctly. When I've talked with support there excuse has always been there is new version coming that will be lots better. Still waiting for them to get it right.

Pros

Easy to use. Not hard for anyone to use no matter how much training.

Cons

Our phones have gone down more than with any other phone service we have had. We are constantly having issues. In this week alone we have had issues with our phones on both days.

Pros

Ease of use. Call recording. Multi location feasibility

Cons

Lately there have been two outages effecting East Coast customers. Fix has been applied but it disrupts our day to day when calls keep dropping
Wait times with customer service are ridiculously long. I understand with remote work and shortage of staff all industries are facing this issue. But there needs to be a solution in place

Pros

Our phones have had issues over the pat two weeks and we cannot get ahold of anyone over the phone. Very ironic since they are a phone company.

Cons

Lack of support. Please answer calls when offices need help.

Pros

I enjoy being able to send faxes without having to own a fax machine, and when the software works, the switchboard function of routing calls is also a great function.

Cons

The recent frequency of degraded service, particularly on Mondays and the lack of an ETA on any type of fix. Our business relies heavily on incoming and outgoing calls and having that not working cripples a large portion of our income stream.

Pros

Ease of use and integration. The phone tree and touting options are helpful as well.

Cons

The website is out of date, the calls and hardware supplied consistently have issues, there is no desire to improve the product.

Pros

I like that integrates with Legwork and we can see the pts info.

Cons

The dropped calls or line issues.. Not our internet because I am using that currently and our lines are down.

Pros

It seems like any other voice software. I dont have anything to compare it to.

Cons

Mango seems to be offline a lot. Phone lines get are off and there is no time given of it being resolved. I reach out to support and am told "we are aware of the problem but do not have a resolution or time yet" for hours. I also used to really like the chat box on the Mango admin website and that seems to be gone now too

Pros

Able to keep application open, shows real time missed calls. Saves text messages. App able to open from home.

Cons

Freezes quickly, unable to access at home all the time, does not record all voicemails.

Pros

VOIP can use anywhere , i would have liked it more if the phone apps works better

Cons

service dropped not too often but when it dose everything is down

Pros

Fax from computer using mango and receive confirmation

Cons

Dropped calls when receiving calls on app

Pros

Not sure I like it. !

Cons

For the second time in a week my phones don’t work and no one to contact to get an answer when they will be back. They have been out several times in the last year

Pros

The things we like the most about Mango are the phones were easy to learn and use with this system, the software integrates with our other business products that we use, pricing was less than a similar product that we tried previously.

Cons

The things we like least about Mango. The service is spotty we had periods of time where we would experience dropped calls. Recently service was out for 3 hours during regular business hours. We are unable to make changes to business shedule and put phones on voicemail if we are closed or out of the office for training during the normally scheduled business hours. I feel like we should be able to do this from the office, but we must call customer service to do so. Difficulty hearing person on other end during a phone call. We spent time programming all frequently dialed Customer Contact Numbers and then they all just disappeared one day.

Pros

The price point was much better than our previous VOIP telephone provider with much better software and customizable feature. I love the switchboard which allows us to reroute calls when team members are out, without patients having to navigate a tedious menu. The cloud-based soft-phone allows us access to our system from anywhere, so we can call patients from OUR number anywhere, eliminating the need to use personal cellphones to speak with them during emergency on-call hours, when we need to close for a weather emergency, etc. The software is intuitive and requires little training.

Cons

The call reports are basic and not customizable. It would be great if we could download them into excel to sort the data and use it as we need.

Pros

Connecting all locations was important to us.

Cons

Phones, systems, customer service, billing, app, you name it, it does not work like it should.

Pros

I have used Mango Voice in multiple industries now and the ease & execution of the dashboard makes it the right choice for my team.

Cons

In Canada, the Mango Voice app is not available. This will be a great addition for my team when this feature is available.

Pros

I really like the VOIP system. I also l love that we can send and receive text messages through the software. The fax feature is really easy and I no longer have to walk to the fax machine.

Cons

Every once in a while the phones go down for no reasons and require the phones to be rebooted. This tends to happen mostly on the main phone line.

Pros

The best thing about Mango Voice is that you can listen to past phone calls to verify information and that we can set a schedule for the phones to forward to a personal cellphone. That way, we can readily pick up and help our patients even when the office is closed. It is also very convenient that we can also fax using this software!

Cons

Mango Voice is VoIP, so if your internet provider is down, then the software is down as well. It's a choice you make when choosing Mango Voice, but it is not Mango's fault. You have to weigh this in when making the decision to choose this software.

Pros

I appreciate the snippets, I say a lot of repetitive things and this helps greatly. My patients love being able to text me and it's a much quicker response time than email. I like that they get an auto text when they call and I'm not able to answer the phone. It changes the course of the communication. I also appreciate that it's is linked to my patients charts.

Cons

I would like to be able to 'flag' conversations that need follow up so they are not buried under many other communications. I'd like to be able to block numbers (spam) from texting.
Sometime our calls will drop for no reason but not that often.

Pros

I like being able to use my cell phone when I'm out of the office and still be able to contact patients. The app is very easy to navigate and it gets the job done.

Cons

The app on my phone sometimes shows up with a blank white screen whenever I try to make calls. I have to keep signing in and go through that whole process and it does waste time. Sometimes the phone audio quality from both the caller and receiver isn't able to hear one or the other.

Pros

It integrates well with our dental practice management software X-L Dent and when it works it allows us to dial out to patients with one click and opens our computer software to the patients chart by caller ID recognition.

Cons

The last 2 weeks on Monday patients can't call in. and we could not call out and mt staff could not call out. Or, calls dropped when people called in.

Pros

I have been on Mango Voice for about 4 years… so far so good. Occasionally you have the moments of technical issues but they try to fix it

Cons

It does not integrate with my orthodontic software!

Alternatives Considered

Pros

Integration process was easy to do. I like that I have the ability to listen to a voicemail from my email since the mobile app does not let you do this for the android version.

Cons

The mobile app could use a better platform. I use the android version and it is inconsistent on working while trying to call people from the office number. At the time of signing up, they were coming out with a more enhanced version for both and I was told that the android version would be better than the bare minimum capabilities that they had at that time. I am still waiting on this "enhanced version" and it has almost been a year.

Pros

Easy to set up and use. Reliable service most of the time.

Cons

The software has worked great for over 9 months now but recently we have been experiencing outages and when those happen no customer service reps have been available to address our concerns. For a medical office to be without phone service for HOURS and have no one to speak with about it is unacceptable. Also, the office scheduling feature needs work. You have to manually set when you would like the phones to be on and off instead of being able to put in a schedule customized for certain days/weeks.

Pros

We love how easy it is to add new people to the system and change settings, the customer support chat is amazing.

Cons

The reports are lacking, when pulling different reports for the same period they seem to vary quite a bit and do not seem to correlate to each other.

Pros

It is integrated with our dental software.

Cons

We are not able to send images by SMS to patients nor receive messages from patients.

Pros

Mango Voice has an app that I can use at home to get emergency call. I also like the feature of being able to see how is calling the office so I know who is calling to address them by there name.

Cons

I have seen review about this software not working but I have not had any problems with service.

Pros

Ease of use. That’s all you get. Still too short of an answer

Cons

Bad service right now. Many calls have dropped

Alternatives Considered

Reasons for Switching to Mango Voice

Pros

customer service, website is easy to navigate

Cons

I work from home sometimes so I installed the app on a phone and added an extra line. The app is terrible, calls drop every time, they don't connect half of the time, when I answer a call the patient doesn't hear me... etc.. Its an ongoing problem. I have called and all they say is that someone on that team will contact me, but I'm still waiting for the call. I called back and they said the team went on vacation and they will reach out. Still nothing. We are thinking about switching because of the app problem because I need a reliable company I can use remotely.

Pros

being able to check voicemail through email.

Cons

Everything else. It's absolutely awful. Our phones are constantly cutting off and dropping calls.

Pros

The switchboard allows us to change our outgoing messages easily, as well as direct off-hours calls to the appropriate person week to week.

Cons

Last Monday and today we had only intermittent service. Patients and our partner must be able to reach us and we must be able to reach them - that’s how a specialty practice based on referrals works. It’s frustrating not to be able to get any answers from you.

Alternatives Considered

Reasons for Choosing Mango Voice

Reasons for Switching to Mango Voice

Pros

VOIP is a cheaper alternative and is easy to manage once you learn the interface.

Cons

The system crashes on a national level from time to time. Situations are usually resolved within the hour, but it is inconvenient when you are running a business.

Pros

The phone tree system of routing calls. I don't have anything else to say.

Cons

The phone system goes out often. We need are phones to be working every minute of every day. We have days that the system is out. Many dropped calls, system outages, dead silence when speaking to someone. No real resolustion from customer service.

Pros

I like their text feature when it works.

Cons

Too many outages, and problems getting setup. When first implemented we were in the phone w support everyday for about two weeks working out kinks that were supposedly “resolved.” Now, about every 4-6 weeks there is an outage where their services do not work. It’s very frustrating for both staff and clients and cost the business a lot of money.

Pros

Since if have been working here, this was the first to here of mango but it is great, I have since told my daughters office which is dental also about you.

Cons

The product is great and we have not least at all

Pros

Customer Service is great and always super helpful! For the most part it is easy to use.

Cons

When making changes on the admin side for extensions etc, it seems complicated, I always miss a step and have to utilize customer service.

Pros

The phones work for calls, but are otherwise only OK.

Cons

The iphone app is essentially nonfunctional for anything other than placing calls. Transfers between physical phones are difficult and cumbersome. There are phantom blinking lights.