---
description: Review of Expertflow Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Expertflow Contact Center | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Expertflow Contact Center](/software/352137/expertflow-contact-center)

# Expertflow Contact Center

Canonical: https://www.softwareadvice.ie/software/352137/expertflow-contact-center

> The platform allows clients to call from their phone or from their Web browser by using WebRTC voice, video, and screen share. It also enables clients to contact users over any chat channel (SMS, FB Messenger, WhatsApp,..) with Hybrid Chat and automate with any Chatbot (Dialog flow, IBM Watson, Microsoft Bot Framework). Users are also provided with automated voice calls, ACD \& skill-based routing, reporting, voice recording, and various integrations. It also supports CTI connectors that can embed CTI controls within CRM such as MS Dynamics, SAP, Oracle, Salesforce, and ServiceNow, etc. so that agents can handle calls without switching windows to check or update customer's profile.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Expertflow
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$35.00
- **Pricing model**: Per User
- **Pricing Details**: per concurrent agent
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Switzerland

## Features

- Activity Dashboard
- Agent Interface
- Automated Routing
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Contact Management
- Customer History

## Support Options

- Chat

## Category

- [Contact Centre Quality Assurance Software](https://www.softwareadvice.ie/directory/4478/quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.softwareadvice.ie/directory/4478/quality-assurance/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2211 reviews)
3. [JustCall](https://www.softwareadvice.ie/software/75453/justcall) — 4.1/5 (223 reviews)
4. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews)
5. [CXone Mpower](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/352137/expertflow-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/contact-center/expertflow-contact-center-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/352137/expertflow-contact-center> |
| en-GB | <https://www.softwareadvice.co.uk/software/352137/expertflow-contact-center> |
| en-IE | <https://www.softwareadvice.ie/software/352137/expertflow-contact-center> |
| en-NZ | <https://www.softwareadvice.co.nz/software/352137/expertflow-contact-center> |

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