--- description: Review of LoyJoy Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LoyJoy | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [LoyJoy](/software/352494/loyjoy) # LoyJoy Canonical: https://www.softwareadvice.ie/software/352494/loyjoy Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/352494/loyjoy?page=2) > LoyJoy is the simplest enterprise platform for AI Agents that resolve customer inquiries end-to-end via chat and phone. Built by your own business teams with drag-and-drop, no coding required: a first prototype in 15 minutes, in production in 2 to 4 weeks, while IT keeps full governance. LoyJoy goes beyond answering questions. Over 100 process modules execute complete service and sales processes and integrate with SAP, Salesforce, CRM, ERP and legacy systems. Chat and phone run from one platform, with Speech-to-Speech for natural voice dialogues. Made in Germany and EU-hosted, designed for GDPR, the EU AI Act, DORA and BFSG. Over 100 enterprises trust LoyJoy, including RTL+, R+V, TRUMPF, Vaillant and SCHOTT, reaching up to 98% automation at RTL+. > > Verdict: Rated **4.9/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 12 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: LoyJoy ## Commercial Context - **Starting Price**: €390.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Starter: €390 per month, including 1 AI Agent, 1,000 chat conversations and 250 phone minutes. Professional: €1,490 per month, including 5 AI Agents, 3,000 chat conversations and 500 phone minutes. Enterprise: individual pricing, including up to 50 AI Agents, 10,000 chat conversations and 1,000 phone minutes. A free trial is available and no credit card is required. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI/Machine Learning - API - Activity Dashboard - CRM - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Configurable Workflow - Contextual Guidance - Customer Database - Customer Experience Management - Customer Segmentation - Customer Service Analytics - Customer Support - Customisable Branding - Drag & Drop - Email Management - Engagement Tracking ## Integrations (4 total) - HubSpot CRM - HubSpot Service Hub - Salesforce Sales Cloud - Salesforce Service Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) ## Related Categories - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) - [Virtual Assistant Platforms](https://www.softwareadvice.ie/directory/4488/virtual-assistant/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) ## Alternatives 1. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 2. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 3. [Moveo.AI](https://www.softwareadvice.ie/software/366930/moveo-ai) — 5.0/5 (9 reviews) 4. [Quidget](https://www.softwareadvice.ie/software/449752/Quidget) — 4.8/5 (4 reviews) 5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "pioneers with heart" — 5.0/5 > **Ingo** | *10 August 2022* | Arts & Crafts | Recommendation rating: 10.0/10 > > **Pros**: The user-friendly workflow engine guarantees for quick results and rapid prototyping. > > **Cons**: Some feature don't work in specific browsers. > > From the very first moment LoyJoy supported our exceptional idea of using their platform for the first theatre play turning a chatbot into a stage. We are pretty happy and thankful for all the support, the easy to use platform and Loy Joy's ability to pioneer new ideas\! ----- ### "Sophisticated, easy-to-use, versatile conversational platform" — 5.0/5 > **Dennis** | *19 May 2022* | Banking | Recommendation rating: 10.0/10 > > **Pros**: LoyJoy combines high customisability and ease-of-use in a no-code environment, so everyone has a chance to bring their ideas forward. > > **Cons**: Some features are lacking, since the platform ist relatively new. They keep coming fast, however. > > We use LoyJoy to create fun and engaging chatbots for various types of customers and various use cases. It is easy to use and our clients love the results. ----- ### "Easy to use code-free product" — 5.0/5 > **Giuseppe** | *11 August 2022* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: It is extremely easy to setup consumer experiences. The very good customer care makes it very easy also to solve problems related to the customization of the tool with internal needs. > > **Cons**: The governance of the tool is not easy, managing access rights of every user involved in the development of consumer experiences can be a time consuming task. > > Overall it has been a good experience that has driven our lead generation efforts. ----- ### "Powerful tool to design conversational interfaces" — 5.0/5 > **Helmut** | *4 May 2023* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Easy to useQuickly develop dialogs and processesWide range of functionalities that allow to build even complex use cases (although drag\&drop programming skills recommended) > > **Cons**: The design of text (bullet points, fonts etc.) is somewhat limited due to compatibility with common messengers. > > LoyJoy is a very powerful tool that enables companies to quickly build conversational interfaces and adapt them instantly. Even beginners can build simple dialogs with limited training time. With the home view feature it is possible to build app like interfaces (although that is not an intended scenario). Also it can help as a prototyping tool to bring workflows to live almost in real time.The LoyJoy team is very helpful in case something doesn´t work as intended and responds very quickly. I can highly recommend working with them. ----- ### "Great platform for automated consumer engagement, surveys and lead-generation\!" — 5.0/5 > **Enis** | *27 July 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Easy to set-up experiences, that cover numerous demands like lead-generation, surveys, or just to interact with consumers. Well-set-up, the platform can really be fun for consumers, who interact and come back\! The team is really nice and engaged to fulfill customers' demands\! > > **Cons**: No cons, every problem that comes up will be tackled by the support team. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/352494/loyjoy?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/352494/loyjoy) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data