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About Mojo Helpdesk
Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer support. Primary features include ticket management, user management, workflow automation, SSL security and reporting.
Mojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking. It also offers a performance metrics dashboard, storage management and a knowledge base feature. Mojo Helpdesk integrates with Google Apps and Zapier.
Agents can manage tickets by creating ticket forms, assigning, updating and viewing open tickets. Users can access an overall performance view that tracks time and SLA targets and provides summary reports.
Mojo Helpdesk is available in monthly and annual subscription pricing options.The software offers Android and iOS mobile applications. It is available globally and offers customer support in English, Spanish and French.
Mojo Helpdesk pricing
Mojo Helpdesk does not have a free version but does offer a free trial. Mojo Helpdesk paid version starts at US$29.00/month.
Starting Price:
US$29.00/month
Free Version:
No
Free trial:
Yes
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Mojo Helpdesk Reviews
Feature rating
5 reviews of 72
View all reviews
Jeremy
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 6/12/2017
Solid Support Ticketing System
A stable and reliable helpdesk ticketing system.
Pros
It's very easy to manage with easy integration into google. We are able to add users in just a few seconds and the system is very low maintenance.
Cons
I would like to add a comment area on the rating system. If we receive less than five stars, we would like to know additional details.
Verified Reviewer
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5
5
Reviewed on 23/3/2021
Easy to use
Overall it has been very easy to set up, use and onboarding everyone. Great value for money.
Pros
Onboarding was a breeze for internal agents and our clients.
Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.
Cons
Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.
Reasons for Choosing Mojo Helpdesk
PricingSwitched From
FreshserviceReasons for Switching to Mojo Helpdesk
Almost all features were available that we had in FreshService but at a discounted agent price. So it was cost-effective.
Didzis
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
2
3
Reviewed on 12/12/2017
Helpdesk works quite well though there are couple of limitations that really should not be.
Pros
Simple and easy to use.
Having minimum number of characters for Pros goes against simple and easy
Cons
There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.
Response from Metadot
Thank you for your review.
Replied 7/10/2019
Russ
- Industry: Consumer Goods
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 12/12/2017
The application has been very reliable and easy to deploy across an organization.
Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.
Pros
The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.
Cons
Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.
Response from Metadot
Thanks for your review.
We are working hard to make Mojo a better product.
Replied 7/10/2019
Dennis
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5
5
Reviewed on 11/12/2017
Handy, easy to use, economical, integrated Google support
Workload accountability, job ticket queue management
Pros
Easy to use (frontend & backend)
Multi-platform app support
Customized ticket forms, as many as you want
Handy knowledgebase portal supports FAQs, links, videos :-)
Some FAQ type formatting options
Knowledgebase content can be turned on/off for testing
Cons
Cannot copy or duplicate forms (for tweaking/repurposing)
Severely-limited appearance/branding options
A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice
