--- description: Review of Amazon Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Amazon Connect | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Amazon Connect](/software/352892/amazon-connect) # Amazon Connect Canonical: https://www.softwareadvice.ie/software/352892/amazon-connect Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/352892/amazon-connect?page=2) > Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learning, interactive voice response, and call routing. The service caters to businesses of all sizes looking to enhance their customer experience, reduce costs, and boost contact center efficiency. Amazon Connect provides a unified workspace for contact center agents. This workspace delivers a holistic view of the customer and uses generative AI to assist agents. The service also offers AI-powered analytics and optimization capabilities. Additionally, supervisors and managers can view real-time insights, evaluate agent performance and provide tailored coaching to improve customer satisfaction. > > Verdict: Rated **4.5/5** by 96 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 96 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amazon Web Services (AWS) - **Location**: Seattle, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact Amazon Web Services for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 205 more ## Features - API - Activity Tracking - Automated Responses - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Tracking - Callback Scheduling - Caller ID - Campaign Management - Chat/Messaging - Contact Management - Customer Support - Dashboard - Generative AI - IVR - Interaction Tracking ## Integrations (39 total) - AWS Lambda - Aceyus - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CallMiner Eureka - Centrical - Clinc - Cresta - Cyara - DialogTech ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Call Accounting Software](https://www.softwareadvice.ie/directory/4743/call-accounting/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (890 reviews) 2. [CallTools](https://www.softwareadvice.ie/software/223069/calltools) — 4.8/5 (156 reviews) 3. [Readymode](https://www.softwareadvice.ie/software/171343/Readymode) — 4.6/5 (145 reviews) 4. [Convoso](https://www.softwareadvice.ie/software/2799/safesoft-contact) — 4.5/5 (395 reviews) 5. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (335 reviews) ## Reviews ### "Scalable, but still needs a UI facelift and better customer support" — 3.0/5 > **Verified Reviewer** | *17 September 2026* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: Strong AI capabilities and agent assistance, strong internal analytics, can integrate with a lot of different systems > > **Cons**: Huge learning curve, way too many features that we don't know what to do with, implementation is a lot of work, customer service is not always reachable, still having UI issues ----- ### "Great virtual call center solution" — 4.0/5 > **kinury** | *10 June 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Their virtual call center console, the fact that you have all logs in one console, and being able to export the data for its analysis. > > **Cons**: Quality for calls is not always the best (audio); sometimes call are connected without having a ring. > > Great to interconnect employees and easy to learn the curve for employees. We love that we no longer require a physical phone on each desk. ----- ### "Good, customizable service" — 5.0/5 > **Anonymous User** | *19 March 2026* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: I find it super easy to use and manage. I find it super simple and easy. Super customizable as well. > > **Cons**: How customizable it can be is a bit of a challenge at times. Its very much lego like in how you build everything > > Positive\! I quite enjoy using the software. It is easy to use if you know what your doing and what you need ----- ### "Flexible and super cost effective... but expect a bit of a learning curve." — 4.0/5 > **Drew** | *30 July 2026* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: The pay as you go pricing is by far the best feature\! Ya aren't trapped in expensive, rigid per seat monthly contracts which saves a ton of money. Call quality is pretty darn crisp and reliable with virtually no lag or dropped calls during busy periods/high volume moments. Managing both phone calls and web chats in one place works realllly well, and having AWS backed security handling our customer data gives us huge peace of mind. > > **Cons**: The initial setup has a bit of a learning curve, especially if you arent already comfortable adminning AWS. Building custom call flows isnt always intuitive at first and the default agent dashboard looks a bit plain unless you spend extra time customizing it lol. Also, setting up detailed reporting takes a few extra steps through other AWS tools rather than being built right into the main dashboard out of the box. > > Been a pretty solid experience overall, no complaints here. There is a learning curve, but that can be surmounted if you read documentation and put in the effort. Overall, it's a solid product. ----- ### "Scalable and flexible cloud contact center" — 5.0/5 > **Verified Reviewer** | *6 April 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I love the pay-as-you-go pricing and how easily it scales. The drag-and-drop contact flow builder is a game-changer for setting up complex IVRs quickly without needing a telephony background. > > **Cons**: The learning curve is steep for AWS beginners. The interface for real-time monitoring feels a bit dated and navigating the AWS console to manage permissions can be a headache. > > It’s a powerful, cost-effective cloud contact center. Reliability is top-tier, and the integration with other AWS services like Lambda and Lex makes it incredibly flexible for automation. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/352892/amazon-connect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/352892/amazon-connect) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data