--- description: Review of SemanticForce Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SemanticForce | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Review Management Software](/directory/4285/review-management/software) > [SemanticForce](/software/353063/semanticforce) # SemanticForce Canonical: https://www.softwareadvice.ie/software/353063/semanticforce Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/353063/semanticforce?page=2) > SemanticForce is the unified media/e-commerce intelligence and customer service platform with deep listening, advanced analytics, and a helpdesk platform for marketing, communications, and customer support professionals. It offers news, social media, reviews, pricing, ads, and threats intelligence in a unified interface. It provides multi-lingual sentiment and analytics, advanced segmentation, semantic and visual analysis, BI, and reporting tools. SemanticForce's listening tool provides real-time access to news from various sources as well as tracks millions of conversations on social platforms. It enables teams to organize messages and news pieces to spot trends and tap into topics that matter to their audiences. The system provides advanced categorization, brand and aspect level sentiment, visual insights: logo, objects, and scene recognition. Its omnichannel Helpdesk allows businesses to reply anywhere including social networks, messengers, app stores as well as review sites and forums from within a single window using AI. It helps businesses access pricing and availability insights across e-commerce sites. The tool allows users to track ads across distributors, resellers, and competitors to develop marketing strategies. SemanticForce helps identify malicious domains, detect bots, trolls, and disinformation reach to prevent brand and profile impersonation and other social media threats. Businesses can discover interests, behaviors, and patterns. The BI tool is a real-time reporting platform. It features proprietary visualization components and built-in insights layers. > > Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 6 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: SemanticForce ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Contact SemanticForce for pricing details. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, English, European Portuguese, Kazakh, Portuguese, Russian, Spanish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 207 more ## Features - AI Copilot - API - Alerts/Escalation - Communication Management - Customisable Dashboard - Dashboard - Data Import/Export - Data Management - Data Visualisation - Drag & Drop - Engagement Tracking - Inbox Management - Influencer Tracking - Knowledge Base Management - Marketplace Monitoring - Mobile App Monitoring - Monitoring - Multi-Channel Communication - Real-Time Analytics - Real-Time Monitoring ## Integrations (8 total) - Freshdesk - HubSpot CRM - Shopify - Slack - Telegram - UseDesk - Webhook Relay - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software) ## Related Categories - [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software) - [Business Intelligence Platform](https://www.softwareadvice.ie/directory/4336/bi/software) - [Social Media Monitoring Software](https://www.softwareadvice.ie/directory/4221/social-media-monitoring/software) - [Marketing Systems](https://www.softwareadvice.ie/directory/4630/marketing/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Alternatives 1. 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[Zoho Analytics](https://www.softwareadvice.ie/software/393551/zoho-analytics) — 4.4/5 (360 reviews) ## Reviews ### "Review from Government Entity Perspective" — 5.0/5 > **Binur** | *9 June 2022* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Flexibility, customisability, UI/UX, many levels of analysis > > **Cons**: Challenging initial setup, most of the employees need quiet an effort to master the solution ----- ### "Experience of using SemanticForce to monitor the topic of COVID19, vaccination and misinformation" — 5.0/5 > **Mikhail** | *29 June 2022* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: - Coverage and depth of data collection and analysis; - Handling tens of millions of messages. > > **Cons**: - Intelligent automatic categorisation (detection in the array of fakes and narratives, information about doctors, characteristics of patients, symptoms, influencers, etc.). A total of about 500 unique categories developed specifically for the project). - Work with interactive dashboards (customization, display of 2 types of data: externally cast and collected by the system). > > A very friendly project team, who helped at the start of the work and constantly helped when there were difficulties. The project team was helpful and shared their own research experiences on the topic of the pandemic. ----- ### "Feedback on SemanticForce and SemanticDesk" — 4.0/5 > **Iryna** | *1 July 2022* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Providing not only a system for collecting feedback, but also a desk with one interface for posting a response. Assigning a message to a specific agent. Integration of multiple social networks and forums. Data collection and possible export. Technical support. > > Experience is just over a year. With this platform, the opinions of our customers are obtained, their use for improvement is analyzed. Also, with the help of the system, there is a problem of helping children in the fight against their meetings in social networks. It also helps to increase the efficiency of the team in terms of hacking the agent. ----- ### "Nowadays, everything is decided by the speed of reaction and time." — 5.0/5 > **Natalia** | *29 June 2022* | Pharmaceuticals | Recommendation rating: 9.0/10 > > **Pros**: Nowadays, everything is decided by the speed of reaction and time. I want to emphasize that working with SemanticForce is always about the speed of reaction, flexibility of setting up queries and individual approach to tasks. > > **Cons**: Develop digital direction. Focus on artificial intelligence > > We have been working for more than three years, which are full of challenges - constant turbulence from covid to war. This requires a constant response, adaptability to change, both in approaches and tools. Semanticforce always offers modern solutions that meet the challenges, sometimes more than one. The level of service provided is at a high level. ----- ### "SemanticForce review" — 5.0/5 > **Maryna** | *13 June 2022* | Cosmetics | Recommendation rating: 9.0/10 > > **Pros**: 1. Intelligent automatic categorization (detection in the array of brands, aspects, issues, wishes of customers, etc. There were 300 unique categories in total, developed specifically for the project). 2. Ability to work with dozens of beauty brands (even within the same study, for example, share of buzz). 3. Coverage and depth of data collection and analysis. > > **Cons**: It was not so easy to get used to the software, but support team of SemanticForce helped me a lot. > > In general I have positive experience with SemanticForce while working with different projects, brands and topics (for example, sulfate-free shampoos, dry shampoos, the effect of stress on the face skin and many others). Due to our business has very wide portfolio and different areas to research I really appreciate, that Semantic Force team always help me to find the best solution and develop individual data analysis methodology for each project. They also have prepared very deep analytical analysis for some projects. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/353063/semanticforce?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/353063/semanticforce) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data