TextSpot

Thanks for your review of TextSpot. We are thrilled to hear that TextSpot has been a great solution for your SMS needs. Sorry you had a little trouble with billing, but I know our support team is always available to solve the problem and make it right. We're glad to hear they did that for you!

Hi Karan, thanks for leaving us a review. We are thrilled to hear that you love using TextSpot and you're finding everything you need to sending appointment reminders and other important information to your clients.

Happy Texting!

Hi Donald,

We're sorry you feel that way.

When you emailed us asking for a refund for your subscription from 6 months prior, we treated you like any other customer.

We can refund the most recent payment, but cannot refund a subscription payment simply because you failed to cancel your account. That is how any subscription service works.

You agree to our terms and conditions, which clearly state you are not entitled to a refund.

Yet, we decided to refund you 5 of 6 payments because you threatened to leave a poor review, which you clearly did anyway.

Your threat of leaving a poor review is no way to behave as a customer.

Since you requested a refund because you didn't use the software, your review of the product here is not trustworthy (since you did not use it) and other customers should understand that your review here reflects your character and not our product.

Hi Sarah, thanks for your review. We take all feedback seriously. Would you mind emailing us at [email protected] to tell us more about your experience with customer support? We want to make sure the next time you need us, we deliver on high expectations.

Hi Elmesha, thanks for leaving us a review. We're happy to hear that you appreciate all the work our development team puts into to building new features. We welcome your feedback and ideas. Happy texting!

Hi Mary, we're happy to hear that you've had a great experience using TextSpot and that it's gotten even better over time. Thanks for being a TextSpot customer and leaving us a review.

Hi Heather,

Thanks for leaving us a review. We're happy to hear our software is as easy for you to use as messaging is on your personal mobile phone. That's what we aim for!

As far as a dedicated app for TextSpot, we'll definitely be releasing that at some point in the future. At this point, the majority of our users prefer to use the software on their desktop, but we will offer an app eventually. We are mobile friendly on your mobile device's browser, though!

Hi Jami, thanks for leaving us a review. And double thanks for recommending us to others. We're glad to have you as a customer. Happy texting!

Hi Adam, thanks for leaving a review. We're happy tot hear you've had a good experience working with our support team. Regarding the occasional speed issues, we're constantly making improvements there, so expect better things from us over the coming months.

Hi Richard,

Thanks for your review and for the feedback. We're always listening and working to improve our experience for you. We're actively working on increasing the speed of the platform. Often the number of contacts, lists, or messages you have can impact the time it takes to load a given page of the app.

Hi Donato,

Thanks for leaving us a review. We're sorry to hear that you have occasional issues with delivering messages. It could be that your account has not yet been verified with wireless carriers. Please reach out to support within the chat service of our app or send an email to [email protected] and we'll work with you to help you understand why some messages aren't being delivered. There are a lot of reasons that it could be happening, but we'd be happy to look into for you.

Hi Ralph, thanks for your review. We're happy to hear that you like using TextSpot. The good news is that we are always improving features and the ability to send to multiple lists at one time is coming in a matter of days! Happy texting!

Hi Elizabeth,

Thank you so much for taking the time to leave a helpful review for others. It helps us continuously build a better SMS platform.

We're happy to hear that you enjoy TextSpot and find it very easy to use.

We understand that you are using TextSpot for the health, wellness and fitness industry and we know how important appointment reminders can be.

If you are enjoying the features now, just wait to see what we have in store for the future of sending and scheduling your text message appointment reminders!

Hi Kristina,

Thank you so much for taking the time to write a review.

We're so glad to hear that your customers are benefiting from receiving text messages from our platform.

I can confirm that we are working on the ability to edit scheduled messages. That feature will be available soon!

Thanks again for using TextSpot!

Hi Brandi,

Thank you so much for your review. We're glad to hear you've enjoyed your experience with TextSpot so far.

We recently launched the ability to reply to incoming messages. It is called "Inbox."

Any messages you send from your TextSpot number that receive a reply will show up in your Inbox tab to have a one-on-one conversation.

Plus, those incoming messages are free and do not count against your credits.

A dedicated app for your mobile device is on our product roadmap, although we have some other features we will be releasing first.

Hi Kandice,

Thank you so much for taking the time to leave this review.

We're glad to hear that you've found better functionality with TextSpot.

I can confirm that we are working on the ability to edit scheduled messages. Soon your con will be a pro!

Thanks again for using TextSpot

Hi Michelle,

Thank you for taking the time to leave us a review. We're glad to hear you're finding it easy to use our platform for bulk/mass texting in the health care space.

We do plan on offering a dedicated mobile app at some point in the future.

So stay tuned as we continue to release new features!

Hi Jessica,

Thank you so much for taking the time to leave a review. It helps us continuously build a better SMS platform.

We are happy to hear that your experience so far has been great and we hope to continue to exceed your expectations.

As you've mentioned, scheduled messages cannot be edited. However, we always take your feedback seriously and I can confirm that feature is in our development pipeline. Expect it soon with many other exciting enhancements!

Hi Amber,

Thank you so much for taking the time to leave a review. It helps us continuously build a better SMS platform.

We are happy to hear that you have had a great experience with the product and specifically our customer service.

We look forward to continuing to serve you and your text messaging needs.

We would love to learn more about your idea for sub-groups. Please feel free to email us to tell us more about this concept. Most of the features we build originate as customer ideas!