---
description: Review of Spoki Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Spoki | Reviews, Pricing & Demos - SoftwareAdvice IE
---

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# Spoki

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> Spoki integrates with the WhatsApp API, enabling businesses to automate conversations and reach a large number of contacts through their channel. By utilizing buttons and predefined messages, companies can handle customer queries and create a relationship with their audience.

By taking advantage of the high open rate of WhatsApp messages, businesses can ensure that their communications reach their intended target audience. Furthermore, the platform ensures that messages will be received, even if the contact's phone number is not saved. With Spoki, businesses can import contacts, create target lists, and plan campaigns. The platform enables the integration of automation into marketing communications, allowing for personalized responses based on the buttons clicked by customers. This streamlines work across multiple activities such as sales, customer care, and marketing, and provides customers with the information they are seeking before any human intervention is required.
> 
> Verdict: Rated **4.4/5** by 45 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 45 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: NextAI Srl

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Italian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Chat/Messaging
- Chatbot
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Database
- Customer Engagement
- Customer Segmentation
- Customer Support
- Customisable Branding

## Integrations (16 total)

- ActiveCampaign
- Brevo
- Calendly
- GetResponse
- HubSpot CRM
- Klaviyo
- Pabbly Connect
- PayPal
- Pipedrive
- PrestaShop
- Qapla'
- Shopify
- Stripe
- WooCommerce
- Zapier

... and 1 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software)

## Related Categories

- [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software)
- [Marketing Automation Software](https://www.softwareadvice.ie/directory/1686/automation/software)
- [Social CRM Tools](https://www.softwareadvice.ie/directory/403/social-crm/software)
- [Social Selling Software](https://www.softwareadvice.ie/directory/4400/social-selling/software)

## Alternatives

1. [Nimble](https://www.softwareadvice.ie/software/4225/nimble) — 4.4/5 (1868 reviews)
2. [Hootsuite](https://www.softwareadvice.ie/software/137620/hootsuite) — 4.4/5 (3801 reviews)
3. [Agorapulse](https://www.softwareadvice.ie/software/124990/agorapulse-marketing) — 4.6/5 (713 reviews)
4. [Seismic](https://www.softwareadvice.ie/software/93998/seismic) — 4.6/5 (219 reviews)
5. [CoPilot AI](https://www.softwareadvice.ie/software/78192/copilot-advisor) — 4.5/5 (125 reviews)

## Reviews

### "Spoki è veramente molto utile" — 5.0/5

> **Eleonora** | *20 May 2024* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: 1-Spoki risolve alcuni problemi di Whatsapp, come peer esempio la possibilità di inserire i nuovi numeri dal computer senza usare il telefono.
2-La possibilità di importare liste di clienti permette di risparmiare molto tempo.
3-La creazione di campagne è molto utile per programmare invii di mail massive
> 
> **Cons**: 1-Non poter modificare i messaggi una volta inviati
2-Non poter cancellare i messaggi se sbagliati

-----

### "Buon prodotto" — 4.0/5

> **Marco** | *2 October 2023* | Leisure, Travel & Tourism | Recommendation rating: 7.0/10
> 
> **Pros**: La semplicità di utilizzo , il fatto che fosse in italiano e che ci fosse un servizio clienti "umano" alle spalle.
> 
> **Cons**: la tracciabilità dei risultati è un po troppo generica.Il fatto che se il cliente scrive parole/frasi uguali a quelle dei pulsanti , in automatico partono delle automazioni che diventano "caotiche" per il cliente stesso. Ovviamente è evitabile ma all'aumentare delle campagne diventa sempre più difficile gestire le parole/frasi
> 
> L'esperienza è positiva , probabilmente nel nostro caso dovremo rivedere alcuni passaggi di impostazione ma nulla che dipenda dalla piattaforma.

-----

### "Molto semplice" — 4.0/5

> **Riccardo** | *21 May 2024* | Automotive | Recommendation rating: 8.0/10
> 
> **Pros**: Quello che mi piace è la semplicità di utilizzo e la possibilità di implementare azioni di marketing automation
> 
> **Cons**: L’applicazione funziona bene ma è difficile implementare nuove azioni tramite capire. Sarebbe bello se si potesse seguire dei corsi.

-----

### "Ottimo Partener di Whatsapp Marketing" — 5.0/5

> **Chiara** | *10 April 2024* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: Molto integrabile, semplice da utilizzare
> 
> **Cons**: Alcuni vincoli sulla ricarica minima da effettuare
> 
> Da anni utilizziamo Spoki nella nostra agenzia e siamo soddisfatti del servizio offerto.

L'assistenza fornita dal team di Spoki è sempre stata tempestiva e professionale, sia per le questioni tecniche che amministrative.

Il software si distingue per la sua versatilità e la capacità di integrarsi con le principali piattaforme di marketing. La creazione di funnel di marketing con Spoki è ottimale.

Apprezziamo anche la disponibilità dello staff di Spoki nel considerare piccole modifiche o implementazioni richieste, dimostrando attenzione alle esigenze dei clienti.

In sintesi, Spoki è una soluzione affidabile e funzionale che utilizziamo quotidianamente per il nostro marketing e quello dei nostri clienti, lo consigliamo a chi cerca un software di messaggistica versatile al passo con tutte le novità.

-----

### "Contatti pet services" — 5.0/5

> **stefania** | *18 May 2024* | Veterinary | Recommendation rating: 9.0/10
> 
> **Pros**: Immediatezza e capacità di personalizzare le campagne specifiche
> 
> **Cons**: La chat non è modificabile e non si possono cancellare i lead negativi. 
Questo rallenta parecchio la chat
> 
> Da implementare.., ma la chat deve poter essere snellita se si vuole

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/354178/spoki)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/social-selling/spoki-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/354178/spoki> |
| en-GB | <https://www.softwareadvice.co.uk/software/354178/spoki> |
| en-IE | <https://www.softwareadvice.ie/software/354178/spoki> |
| en-NZ | <https://www.softwareadvice.co.nz/software/354178/spoki> |

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