---
description: Review of refive Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: refive | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [refive](/software/354308/refive)

# refive

Canonical: https://www.softwareadvice.ie/software/354308/refive

> refive helps retailers generate e-commerce level insights into in-store customer behavior, increase engagement and boost customer retention via smart digital receipts.

Retail Operations, Marketing and E-commerce teams use refive as a platform to collect customer data, collect real-time feedback, deliver personalized offers, run a loyalty program and connect offline purchase data to customer profiles. In addition, they can make a positive impact on the environment and improve customer satisfaction.

refive integrates with existing POS systems to issue sustainable digital receipts, which are legally compliant with German and international regulations. In order to receive their receipts, customers only need a smartphone - no email address, special hardware, or app download required.

The digitization of the receipt enables the retailer or restaurateur to analyze the buying behavior of their customers via the refive platform and to better understand customer needs.

FEEDBACK \& REVIEWS
This feature enables retailers to collect feedback from customers on their shopping experience or product satisfaction, then have the option to follow up on negative feedback in order to learn and improve. Refive can also automatically encourage satisfied customers to leave a review on Google Maps, Tripadvisor or other review platforms which improves the public profile and even search results ranking.

OFFERS
Whether it’s an upsell offer, a discount to motivate customers to buy via the webshop or an update about new products, refive enables merchants to set up smart, interactive and personalized offers displayed on the digital receipt to delight customers and keep them coming back for more.

LOYALTY  PROGRAMS
A loyalty card (either stamp- or value-based) can be embedded on the receipt - customers have the option to enroll with just one click and their email address.. The progress towards loyalty rewards is automatically updated and shown on the receipt with every purchase.

CUSTOMER INSIGHTS \& PERSONALIZATION 
Refive users can develop rich customer profiles based on transaction and behavioral insights that help them understand each customer within the context of their business, going deeper than socio-demographics. These powerful insights can then be used to personalize communications and offers, consequently boosting conversions and improving customer satisfaction and loyalty.

NEWSLETTER SIGNUPS
Refive incorporates data collection into the checkout by enabling customers to join the email newsletter with just one click. Retailers can build incentives into the opt-in and grow their contact lists with each in-store purchase.

MARKETING CAMPAIGNS
Retailers can send out email marketing campaigns to customers who have opted in via the digital receipt directly from the refive platform, improving customer retention and growing sales with personalized offers - no other tools needed\!

AUTOMATIONS
Automated email campaigns can deliver the right message at the right time - for even better conversions from offers and more efficient communication.

STORE ANALYTICS
Refive combines purchase data from the POS with the customer profile, thus helping retailers understand store performance as a whole and also in the context of customer segments and individual shoppers.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: refive

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English, German
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Activity Dashboard
- CRM
- Communication Management
- Customer Database
- Customer History
- Customer Profiles
- Customer Segmentation
- Customisable Branding
- Customisable Reports
- Dashboard
- Email Management
- Email Marketing
- Loyalty Cards
- Loyalty Program
- Performance Metrics
- Predictive Analytics
- Reporting/Analytics
- Rewards Management
- Surveys & Feedback
- Third-Party Integrations

## Integrations (10 total)

- Cegid Retail
- Emarsys
- GetResponse
- HubSpot CRM
- Mailchimp
- Mailjet
- Moosend
- Sender
- Zapier
- orderbird POS

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)
- [Customer Loyalty Software](https://www.softwareadvice.ie/directory/4383/customer-loyalty/software)
- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)

## Alternatives

1. [Viber](https://www.softwareadvice.ie/software/146449/viber) — 4.4/5 (4058 reviews)
2. [Text Request](https://www.softwareadvice.ie/software/306855/text-request) — 4.6/5 (1193 reviews)
3. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24046 reviews)
4. [Tremendous](https://www.softwareadvice.ie/software/262872/tremendous-rewards) — 4.8/5 (458 reviews)
5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1754 reviews)

## Reviews

### "Gute und funktionale Software mit schnellem und netten Customer Service" — 5.0/5

> **Jakob** | *27 January 2023* | Wine & Spirits | Recommendation rating: 10.0/10
> 
> **Pros**: Benutzerfreundliche Software mit unkomplizierter Einrichtung und schnellem \& netten Kundenservice.
> 
> **Cons**: Technische Einrichtung zu Beginn erfordert Unterstützung vom Anbieter - aber die ist gegeben\!
> 
> Top\!

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/354308/refive)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/refive-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/354308/refive> |
| en-GB | <https://www.softwareadvice.co.uk/software/354308/refive> |
| en-IE | <https://www.softwareadvice.ie/software/354308/refive> |
| en-NZ | <https://www.softwareadvice.co.nz/software/354308/refive> |

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