3.9
Overall rating
Reviews

3.9
Overall rating
Reviews

About Readymode

Readymode is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features include automatic call distribution, interactive voice response, auto dialing, scheduling, performance analytics and call center scripting. Readymode includes blended channels with unrestricted inbound and outbound calling. Users can also record all inbound and outbound calls or selected calls only, prioritize inbound queues and select a ring configuration to strategically distribute calls to agents. Agents can also intercept inbound calls from the leads they initially contacted. Readymode includes a built-in customer relationship management (CRM) feature with customizable lead profiles, enabling users to own and display phone numbers that are the closest in proximity to their leads. Users can also target leads using custom criteria that include lead data, lead status and more.
Readymode Software - Calendar
Readymode Software - Agent report
Readymode Software - Productivity report
Readymode Software - Profile page
Readymode video
Readymode Software - Calendar - thumbnail
Readymode Software - Agent report - thumbnail
Readymode Software - Productivity report - thumbnail
Readymode Software - Profile page - thumbnail

Readymode pricing

Readymode does not have a free version and does not offer a free trial. Readymode paid version starts at US$150.00/month.

Starting Price:
US$150.00/month
Free Version:
No
Free trial:
No

Alternatives to Readymode

Luware Nimbus

0
Luware Nimbus is a contact center and task routing solution that integrates with Microsoft Teams. It extends the...

Readymode Reviews

Feature rating

Value for Money
3.6
Functionality
4
Ease of Use
3.9
Customer Support
3.9
5 reviews of 19 View all reviews
Mostafa
Mostafa
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 27/6/2023

Operations Manager

Pros

the dialer is very good I've been using it for years

Cons

i didn't really find any cons while using it

Al
  • Industry: Leisure, Travel & Tourism
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2019

Friendly UI, Great Customer Service, Lots of Reports, Easy to Integrate with Lead Vendors

I've worked with a lot of different dialers. This is hands down my favorite. This platform is easy to use, intuitive and offers lots of useful reports. It saves a substantial amount of time over other dialers for integrating with 3rd party lead and call campaigns as well as your own call campaigns. It also makes it easy to monitor, separate, and track employee productivity. It is a little expensive for a small company but perhaps one of the best values in the industry. Also customer service is awesome, there's a representative named [SENSITIVE CONTENT HIDDEN] that has consistently help me with learning the dialer and resolving any issues promptly and I can say help me help my company succeed.

Pros

I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR. They also have lots of reporting options.

Cons

The cost isn't idea for a start up......

Alternatives Considered

VICIdial, Five9 and Playbooks

Switched From

VICIdial and Five9

Reasons for Switching to Readymode

Reports, Ease of Integration, User Integration, Employee Management, Customer Service.
Tiffany
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1

2
Reviewed on 30/6/2020

Shutdown for 2nd day in a row

I am extremely unhappy currently obviously because I have been down for 2 days but there is also a disconnect between the departments. I have about 5 different guys that I work with. I explained to them over and over that I don't want to ring multiple leads at the same time. Yet, that was the case. I explained this about 100 times before it was understood. Had my sales rep even had a basic convo with my sales guy- he would've passed the info on, as I had negative experiences in the past with this kind of dialing.

Pros

I like the team when I set it up; they seemed nice and knowledgable.

Cons

I would want screen monitoring for training ideally- Customer support isn't good. They are in Pacific time so if you work on the East Coast or Central time zones, you can't really reach anyone for early morning issues. I called in 3 times yesterday before getting a response around 11 my time. My team starts at 9. I was told they normally have support agents on the East coast, but they called off yesterday. Here I am, day 2, still down, 2nd morning, 11 minutes into hold with really loud jolly pop music while I am shut down with no answers.

Alternatives Considered

Inside Sales Box

Reasons for Choosing Readymode

Chase was having call quality issues with my agents in the Philipines and a call center manager recommended these guys.

Reasons for Switching to Readymode

I really liked the sales team. Seemed that they understood exactly what I wanted and would be able to deliver.
Greg
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/4/2020

XenCALL is great for new users who aren't great with managing dialers

Very easy to use, worked great while we used it, but we needed something more flexible and powerful

Pros

The best part about XenCALL is the ease of use for the managers and the dialers. The interface is extremely simple and easy to navigate for new users.

Cons

The ability to customize your set up is very limited

Alternatives Considered

VICIdial

Reasons for Switching to Readymode

We initially chose it because of the simple to use interface for our callers.
Jillian
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 9/3/2019

cheaper than our phone bill and able to allow for maximizing our time and resources

Our relationship with Xen has been great. It immediately impacted our business in a positive way and continues to be our preferred auto dialer. We love Xen and the best part is that it is cheaper than our telephone provider was.

Pros

this company's services have helped us to expand our telephone department in a real way. I have not come across a better CRM/dialer specifically for telemarketing. It enables us to compile real results from our different lead sources in a snap and eliminates wasted time calling numbers that are disconnected and prioritize non pick ups properly to maximize our time on the phone with clients, monitor employees results, and call back opportunities. I recommend Xencall to anyone looking to maximize time and resources in a customer service, or sales oriented appointment situation. After the free demonstration of services, once we saw how their auto dialer worked we signed up and haven't looked back since.

Cons

If you need help, and we do often because we are most likely not as savvy as the average client of theirs, they have a limit on how long they can help you over the phone.

Related categories