---
description: Review of tele-LOOK Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: tele-LOOK | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [tele-LOOK](/software/354566/tele-look)

# tele-LOOK

Canonical: https://www.softwareadvice.ie/software/354566/tele-look

> Product Overview:
tele-LOOK is a dedicated B2B browser-based visual remote support and field service management software solution engineered for HVAC (heating, ventilation, air conditioning), plumbing, electrical contracting, industrial machinery, manufacturing, and technical customer service organizations. It empowers service directors, dispatchers, and master technicians to pre-qualify service calls, triage complex machine faults, and visually guide on-site personnel before rolling a truck or dispatching a service van.

100% No-App \& Zero-Install Architecture:
Traditional remote support tools often fail because end-customers and on-site contractors refuse to download third-party software or register accounts. tele-LOOK solves this barrier completely:
• Zero app downloads: No App Store or Google Play installations required.
• No account or login for the customer: Support sessions initiate via a single-use, secure SMS or email link.
• Universal browser support: Works seamlessly on any smartphone (iOS Safari, Android Chrome, Edge) via encrypted WebRTC technology.
• The session closes immediately after the call, leaving zero residual software or data on the customer’s personal mobile device.

Interactive Visual Guidance \& Core Features:
• Patented "tele-Punkt" (Visual AR Pointer): Technical experts remotely place an interactive visual pointer directly onto components, valves, wiring terminals, or control panels within the live video stream to eliminate communication errors.
• Remote Camera Controls: Dispatchers and tier-2 experts can remotely toggle the customer's mobile flashlight in dark basement environments or boiler rooms and zoom in on technical nameplates and serial numbers.
• High-Definition Freezes \& Snapshots: Capture crystal-clear still images even in industrial production halls or basements with weak cellular coverage.
• Revisionssichere PDF Service Reports: Automatically compiles high-resolution photos, time-stamped visual proof, and technician notes into an audit-ready PDF service protocol for ERP/CRM integration (SAP, Salesforce, Microsoft Dynamics, pds).
• 100% GDPR Compliance \& Employee Privacy: Built and hosted in certified ISO data centers in Germany. Technicians and contractors never have to disclose their private mobile phone numbers or use unmanaged consumer messaging apps like WhatsApp.

Measurable Operational ROI \& Business Benefits:
• Eliminate Up to 60% of False Trips: Visual pre-diagnostics clarify simple user errors (e.g., emergency shut-off switches, low water pressure, tripped circuit breakers) in under 3 minutes.
• Maximize First-Time-Fix Rates: Technicians arrive on-site with the exact required spare parts, tools, and technical documentation identified in advance.
• Skilled Labor Multiplier (Senior-Junior Hub): Experienced master craftsmen guide apprentices, junior technicians, or sub-contractors remotely across multiple jobsites, multiplying expert productivity and eliminating wasted driving time ("windshield time").
• Reduce No-Fault-Found (NFF) Returns: Appliance, coffee machine, and e-bike manufacturers inspect battery errors (BMS codes) and user mistakes remotely before incurring expensive ADR hazardous goods shipping fees.

Pricing \& Deployment:
tele-LOOK is fully cloud-based (SaaS) and requires zero IT installation. Set up in under 5 minutes with transparent monthly subscription plans starting at €19.00/month. A 14-day fully featured free trial is available without long-term contractual commitments.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Solutiness

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: \>\> Starting from 0 Euro/user/month (billed annually) 
\>\> No set up fee

\>\>Please contact us for individual advisory and further details such as a TCO table\<\<
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Annotations
- Call Reporting
- Communication Management
- Customer History
- Customer Support
- Customisable Reports
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Third-Party Integrations
- Troubleshooting
- Video Streaming
- Video Support

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)
- [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software)
- [Remote Monitoring and Management Software](https://www.softwareadvice.ie/directory/4344/remote-monitoring-and-management/software)

## Alternatives

1. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3486 reviews)
2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews)
3. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4094 reviews)
4. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2216 reviews)
5. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.6/5 (803 reviews)

## Reviews

### "tele-Look im Kundenservice" — 4.0/5

> **Markus** | *5 May 2022* | Machinery | Recommendation rating: 8.0/10
> 
> **Pros**: Einrichtung und Verbindung mit Servicenehmer ist sehr einfach und unabhängig vom verwendeten Mobiltelefon. Somit lässt sich das System international anwenden, die Führung mit einem Punkt ist völlig ausreichend.
> 
> **Cons**: Da das System bei uns von mehreren Nutzern über eine Current-License genutzt wird sollte die Kontakt-Datenbank besser und übersichtlicher aufgebaut sein. Anbindung an ERP-System wäre wünschenswert.
> 
> Komplexe Service-Diagnose wird wesentlich vereinfacht da man sieht was vor Ort passiert.

-----

### "Top Softwaren\!" — 5.0/5

> **Ibrahim** | *5 April 2022* | Chemicals | Recommendation rating: 10.0/10
> 
> **Pros**: Die Steuerung mit dem Punkt vom PC auf das Handy\!
> 
> **Cons**: Es ist noch nichts aufgefallen, daher alles gut\!

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/354566/tele-look)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/service-desk/tele-look-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/354566/tele-look> |
| en-GB | <https://www.softwareadvice.co.uk/software/354566/tele-look> |
| en-IE | <https://www.softwareadvice.ie/software/354566/tele-look> |
| en-NZ | <https://www.softwareadvice.co.nz/software/354566/tele-look> |

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