Mews

Pros

- Flexibility of product
- Large number of integrations
- Continuous development to improve the product.

Cons

- Support emails aren't clearly handled, they need a dedicated support portal to follow tickets. Right now following up on old tickets means searching old emails as each response from Mews creates a new email chain without any context.

Alternatives Considered

Switched From

Pros

Working mostly in the backend of the system it has been revolutionary for me, and the hotel, when we switched to Mews about 5 years ago, the number of integrations and how easily they connect is nothing like I've seen before. So do yourself a favor and switch from that legacy system of yours to Mews and the revenue streams will open.

Cons

Not much really but do mind now if you switch from a legacy system that you pay every 1-2 years to do an upgrade to get some new functions. With Mews you need to keep yourself and the staff alert on new functions and constantly evolve with the system to get the most out of it. In Mews updates come every week, some big some small. With great functionality comes great responsibility to use it.

Alternatives Considered

Reasons for Choosing Mews

Reasons for Switching to Mews

Pros

Booking Engine, the accent of the sales rep.

Cons

No reconciliation, no batching, no night audit. Takes up to 6 days to get your money, they hold some of your money as a reserve, they take there fees out of every deposit instead of monthly. Human assistance is non existent. No one will call you back or answer or explain anything. None of the above issues were explained when purchasing. If they were we wouldn't have bought it.

Pros

if you want software to manage rooms and booking engine this is for you. we are a wedding venue so its not been quite as adaptable as we wanted it to be.

Cons

onboarding was very complicated and set up was all on the venue, we had a lot of pre paid deposits to move over from old system and this was manual

Alternatives Considered

Reasons for Choosing Mews

Reasons for Switching to Mews

Pros

It was a very easy program to allocate guests, change allocation, see the full reservation board and change rates.

Cons

Unfortunately it did not comply with the new invoucing regulations for greece so we had to switch.

Pros

I love the following: Integrations, automatic payments based on rate structure, the sleek booking engine, ease of use, and their support system. They are constantly making improvements based on properties feedback.

Cons

I would love it if they had more in-app features like revenue management & a robust guest messaging platform.

Pros

Smoother operations, happier staff: Mews automates tasks and offers a user-friendly interface. This frees up our staff to focus on providing excellent guest service, which ultimately benefits everyone.
Tech-savvy features for modern guests: Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests.
Increased revenue potential: Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. I'm also impressed by their commitment to development. The beta program allows us to test new features and provide feedback, ensuring Mews stays at the forefront of the hospitality industry.

Cons

Reporting capabilities: While Mews offers a good range of reports, additional customization options for in-depth data analysis would be beneficial. This would allow for a more granular understanding of hotel performance.

Pros

We have been working with Mews for 4 years and the company has grown so fast! They have built such a great product and team, always looking for feedback to improve and create the most perfect PMS. Fantastic integrations, customer support, reliable and super efficient tech.

Cons

Nothing they are not currently working on. Mews keeps improving their products and takes a lot of time listening to their client’s feedback.

Pros

Iniutive use, browser based. Easy to access.

Cons

Service has become a nightmare with MEWS over the last few months, as it is almost non existent.
New and necessary features take forever to be launched.
Support tickets are not handled properly and closed without an answer.

Pros

I love the easy use of the software, the constant improvement and the help service on the minute makes it for me the best PMS ever developed.

Cons

The room plan but I am getting used to it.

Pros

Marketplace API connections is amazing albeit because there is tons of options you have to do your own research what is actually working well...
Much of the interface is great and room setup is super flexible.
We LOVED Mews so much at the beginning - a responsive support chat, behind that we had access to some DEVs - we barely used it but felt like they had an open ear albeit they where always paramount about some things they did not want to change for us (gender in reservations which is helpful in Hostels with mixed dorms etc.).

Cons

Since shortly before COVID or during COVID they decided to replace human support chat with a chat robot with no human behind and the last option of contacting them to be support emails which they barely answer in under 1 week (!). They have a phone number for time critical requests but many requests are NOT time critical and we would still love an answer - additionally you have to fight a chat bot when you call the phone number.
This change feels like it completely disconnects us from their team but also sometimes means that we don'T use Mews to it's full potential since we wont get answers. The knowledge base is OK but sometimes outdated, sometimes just cumbersome to use and it is nowadays the only way to get answers.
It's a pretty bad situation. I understand that they had to cutdown during COVID but at the same time they managed to aquire other PMS and expand their user base so it seems focus is less on existing user base but aggressive expansion. Meanwhile their existing users are opening up to the possibility of another PMS change that they never wanted to make...

Pros

As a general Manager, I like that its easily accessible and I can use it to its full effect from my phone. Its easy to use so training my staff does not take too long as its very intuitive. With interfaces with my channel, review, rate manager etc it just means that I do not miss out on any reservations, do not sell at wrong rate or get as many reviews as possible.

Cons

I like everything so its impossible for me to answer this.

Pros

Great cloud based PMS that allow me to connect at any time and from anywhere, even smartphone. Nice and clear user interface. It is very intuitive and very easy to get used to the system. The payment gateway is perfect and the team do not waste time anymore entering charges in the CC device. Also errors has decreased. 100% recommended!

Cons

You need to get used working differently because it is not like other classic PMS's but once you get used to it is much easier and probably will never move back to classic PMS with old fashion look. It is not the cheapest PMS but it is not the most expensive either but it is worth to pay. The card gateway has a commission slightly higher than probably commission straight from the bank but again it makes work much easier so worth again to pay for it.

Pros

The most? It's so hard to tell since all the features are so good. You can feel the philosophy, and every feature really "make sense". Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and so convenient as we use further.
Well, what we like the most about this system is that we can feel the presence of Mews staff behind the system;)

Cons

Well, we thought for a while, but there is nothing we don't like about Mews.
The thing is whenever we have some sort of requests or want some features to be changed into certain ways, these guys are very open to customers' opinions. So these things don't come up to our mind as "cons".

Pros

The design and the funcionality. It's easy to use, everything it's where it should be. It can be integrated with various softwares. The reports Mews generates are amazing and the Rate Management is every revenue manager's dream.

Cons

Lets say that some implamentations take a long time to be developed. Sometimes the system is lagging, but on verry few ocasions. I´m a verry happy client in general.

Pros

Mews has completely changed our way to work. We can focus again on the most important thing in our hotel, which is our clients. The system is simple and only gives us what we need. The web based system gives us the access to any time. Check in online, Check in the lobby, in the room everywhere. As it is cloud based we can integrate anything with API's. The great surprise was, how easy the housekeeping team changed to the commander app and used it for the controlling of the rooms.

Pros

Cloud system, smart tool, clean and simple work, focused on guest, continuous growth of the company!

Pros

Dashboard is easy and user friendly and provides a range of information as a snapshot. Very easy for my staff who actually enjoy using the system.

Pros

Very user friendly, easy access to different sections via multiple ways, we like the dashboard (startpage), which gives a perfect overview of different departments, tasks, etc..., with the different colour pattern to prioritise tasks.

Cons

Some small issues to work on... (e-mail address in profile can be confusing about linking all names to a reservation,...)

Pros

Training, easy to use, customer based, reports, support!

Cons

Very difficult to say. Copared to any other PMS this is just clever.

Pros

Pros:
- Support very good
- Easy of use
- Integration with other systems
- Customer Experience features

Cons

Cons:
- Work only with internet...no connection = no system
- Do not have integrated Channel Manager
- Must improve on cross-selling features with packages

Pros

It is very practical and very user friendly. The support we receive when we get stuck on something is incredible and makes the world of difference. Thank you Shaun for your help and ongoing support.

Pros

-Super support from the tech team during implementation and regular questions
-Very complete program with all the essentials for a PMS
- Integrated online payment module
- Integrated Reservation engine
- Staff always ready to find ways to help integrate our apartment rental business

Cons

Nothing to complain really. Its a system which was manly created for hotels so its still missing some elements which are necessary for an apartment rental chain like ourselves. However, I look forward to helping them develop their software to fullfill all the needs of an apartment rental business.

Pros

Easy to learn to colleagues who have 0% experience with PMS systems. If you are working with PMS's systems for several years, This system will be easy learned. Watch the videos at the MEWS Academy and you are good to go! Easy to find things bij just logical thinking.

Cons

Sometimes (but they are working on that) you need to press to much buttons instead of that everything is in one place. Example; If you want to check out a guests there is a separate screan for closing the bill and check out. In other PMS systems this is one button.

Pros

Very robust, but it didn't really work for us. All reporting is great. Connection to different channels is easy.

Cons

Maybe that it didn't have the ability to view the tape chart for more than 14 day is what I disliked the most.

Pros

Beautiful booking engine
Payment gateway
Cloud based
Innovative approach
Well designed
Automated emails
Self check-in
Great for hotels and hostels (like us)

Cons

Not a lot, probably some "growing pains" from time to time

Pros

Easy platform to navigate, and doing the set up was fast and great support provided. Pricewise, Mews offer a good deal and deliver a full online integrated platform that meet our needs.

Cons

Some of the default settings needs to be possible to alter for the user so it can be more customized.
You should be able to bring in your own credit card agreement instead of being forced to adopt the merchant agreement Mews is offering.

Pros

Great implementation from Sean, really dedicated to getting you up and running! Helps have a more automated system and very easy to use.

Cons

Some of the Mews University modules are repeated which seems like a waste of time, would be good to choose to not give staff modules which are not relevant to them. Perfect for hotels, could do with a little customisation for hostels.

Pros

interface easy of use and integration with other applications

Cons

support is not up te level market place offering products as integration with bugs

Pros

User-friendly,
Made for the users!
slick design

And the possibilities online, like Stripe payments, online Check-in and the booking engine.

Cons

Relatively new, with quite some fine-tuning to do. But these updates happen weekly, where the wish list is a very nice feature.

Pros

MEWS is easy to operate and is made for hoteliers. Support is great and Sean in South Africa is on call 24/7

Pros

Au delà de l’aspect réservation en ligne, Mews offre différents outils simplifiant les tâches de travails et rendant ainsi les collaborateurs plus attentifs et disponibles pour la clientèle

Cons

S’agissant de la version d’essai je ne sais pas si nous avions accès à toutes les fonctionnalités.