About Mews
Mews pricing
Mews does not have a free version and does not offer a free trial. Mews paid version starts at US$100.00/month.
Alternatives to Mews
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- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great PMS for large Hotel/Hostel
Great PMS in general, always advise Mews as a top product (though it comes with the price tag). For large hostels, chains or large hotels, I believe this is the most future proof PMS for the time being.
Pros
- Flexibility of product
- Large number of integrations
- Continuous development to improve the product.
Cons
- Support emails aren't clearly handled, they need a dedicated support portal to follow tickets. Right now following up on old tickets means searching old emails as each response from Mews creates a new email chain without any context.
Alternatives Considered
CloudbedsSwitched From
roomMaster- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
A game changer
Mews constantly helps us to streamline our operations and get smarter about the way we work and find new revenue streams. We have since covid (we turned to Mews in sep 2019) been breaking new revenue records almost every month, this would not have been possible without Mews and all the integrations that comes along!
Pros
Working mostly in the backend of the system it has been revolutionary for me, and the hotel, when we switched to Mews about 5 years ago, the number of integrations and how easily they connect is nothing like I've seen before. So do yourself a favor and switch from that legacy system of yours to Mews and the revenue streams will open.
Cons
Not much really but do mind now if you switch from a legacy system that you pay every 1-2 years to do an upgrade to get some new functions. With Mews you need to keep yourself and the staff alert on new functions and constantly evolve with the system to get the most out of it. In Mews updates come every week, some big some small. With great functionality comes great responsibility to use it.
Reasons for Choosing Mews
We needed a system that that was possible to integrate with other systems, a system that had a well working customer support and that was operationally safe, something that did not break down every week and needed a restart on our server in the basement, all that we got, and plenty more.Reasons for Switching to Mews
Mews seemed like the best choice at the moment, and I still belive that is the case- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
BEWARE before you make the Move
Terrible overall experience. Now we are stuck
Pros
Booking Engine, the accent of the sales rep.
Cons
No reconciliation, no batching, no night audit. Takes up to 6 days to get your money, they hold some of your money as a reserve, they take there fees out of every deposit instead of monthly. Human assistance is non existent. No one will call you back or answer or explain anything. None of the above issues were explained when purchasing. If they were we wouldn't have bought it.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Hotel software
very limited touch reservations - before we had to take payment for all of them manually. the guest communication emails are helpful
Pros
if you want software to manage rooms and booking engine this is for you. we are a wedding venue so its not been quite as adaptable as we wanted it to be.
Cons
onboarding was very complicated and set up was all on the venue, we had a lot of pre paid deposits to move over from old system and this was manual
Alternatives Considered
Event TempleReasons for Choosing Mews
contract was up for renewalReasons for Switching to Mews
it meant we could leave contract early as it was bought out the old software. we didnt want to pay the cost to transfer to others.- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall Easy front desk usage
Pros
It was a very easy program to allocate guests, change allocation, see the full reservation board and change rates.
Cons
Unfortunately it did not comply with the new invoucing regulations for greece so we had to switch.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Love the functionality of Mews
As someone who has been in the hotel industry for 20+ years, I have used numerous PMS systems. None have quite matched the efficiency and ease of use of Mews. From day one, it has revolutionized how I handle my property, streamlining tasks and enhancing overall productivity. Here's why I believe it's truly exceptional:
Functionality Beyond Compare: One of Mews's standout features is its unparalleled functionality. It seamlessly integrates with thousands of 3rd parties making it a customizable system. The user-friendly interface makes navigating complex tasks a breeze, saving me valuable time and effort.
Effortless Payment Setup: One of the most crucial aspects of property management is handling payments efficiently and securely. With Mews, this process has been simplified to perfection. I have done my research, and not many platforms have an automated payment process based on rate plans, saving the team lots of time.
Exceptional Support: Over the years, you can tell Mews has spent much time and resources amping up their support team. They recently released a help tool that utilizes AI to answer questions that don't really require a team member, but when you need an actual person, they answer quickly.
Mews has genuinely transformed the way I operate. I wholeheartedly recommend them to anyone in the industry.
Pros
I love the following: Integrations, automatic payments based on rate structure, the sleek booking engine, ease of use, and their support system. They are constantly making improvements based on properties feedback.
Cons
I would love it if they had more in-app features like revenue management & a robust guest messaging platform.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Sleek, efficient, easy to use.
Pros
Smoother operations, happier staff: Mews automates tasks and offers a user-friendly interface. This frees up our staff to focus on providing excellent guest service, which ultimately benefits everyone.
Tech-savvy features for modern guests: Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests.
Increased revenue potential: Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. I'm also impressed by their commitment to development. The beta program allows us to test new features and provide feedback, ensuring Mews stays at the forefront of the hospitality industry.
Cons
Reporting capabilities: While Mews offers a good range of reports, additional customization options for in-depth data analysis would be beneficial. This would allow for a more granular understanding of hotel performance.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
The new generation of PMS
Pros
We have been working with Mews for 4 years and the company has grown so fast! They have built such a great product and team, always looking for feedback to improve and create the most perfect PMS. Fantastic integrations, customer support, reliable and super efficient tech.
Cons
Nothing they are not currently working on. Mews keeps improving their products and takes a lot of time listening to their client’s feedback.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Service
Would not recommend MEWS at this time, until they get their act together.
Pros
Iniutive use, browser based. Easy to access.
Cons
Service has become a nightmare with MEWS over the last few months, as it is almost non existent.
New and necessary features take forever to be launched.
Support tickets are not handled properly and closed without an answer.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Finally a user friendly PMS that works
Mews is an amazing software, that has a simple solution for many complex data processes and makes the team and the guests spend less time with burocracy.
Pros
I love the easy use of the software, the constant improvement and the help service on the minute makes it for me the best PMS ever developed.
Cons
The room plan but I am getting used to it.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
It started out great 5 years ago...
Pros
Marketplace API connections is amazing albeit because there is tons of options you have to do your own research what is actually working well...
Much of the interface is great and room setup is super flexible.
We LOVED Mews so much at the beginning - a responsive support chat, behind that we had access to some DEVs - we barely used it but felt like they had an open ear albeit they where always paramount about some things they did not want to change for us (gender in reservations which is helpful in Hostels with mixed dorms etc.).
Cons
Since shortly before COVID or during COVID they decided to replace human support chat with a chat robot with no human behind and the last option of contacting them to be support emails which they barely answer in under 1 week (!). They have a phone number for time critical requests but many requests are NOT time critical and we would still love an answer - additionally you have to fight a chat bot when you call the phone number.
This change feels like it completely disconnects us from their team but also sometimes means that we don'T use Mews to it's full potential since we wont get answers. The knowledge base is OK but sometimes outdated, sometimes just cumbersome to use and it is nowadays the only way to get answers.
It's a pretty bad situation. I understand that they had to cutdown during COVID but at the same time they managed to aquire other PMS and expand their user base so it seems focus is less on existing user base but aggressive expansion. Meanwhile their existing users are opening up to the possibility of another PMS change that they never wanted to make...
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Perfection at its bets
We started using the system 3 years ago and I could not be happier. It gives me a lot more freedom to run my hotel from where ever I am. All reports that I need are at my finger tips and accessible with my mobile should I need to do so. Its easy to use, has number of great functions and everything is just logical. With more and more interfaces being build it gets even better. Their customer service is always there to help and assist and the FAQ are just the best as it is done in the way of short videos and not just texts. Costs of the system are much lower than any other, as you do not pay any large installation costs or fixed monthly fees. You only pay as much as you use the system and how much the system help you - which is a fair way of pricing.
Pros
As a general Manager, I like that its easily accessible and I can use it to its full effect from my phone. Its easy to use so training my staff does not take too long as its very intuitive. With interfaces with my channel, review, rate manager etc it just means that I do not miss out on any reservations, do not sell at wrong rate or get as many reviews as possible.
Cons
I like everything so its impossible for me to answer this.
- Used Daily for 1-5 months
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Review Source
The best PMS and excellent support team
Pros
Great cloud based PMS that allow me to connect at any time and from anywhere, even smartphone. Nice and clear user interface. It is very intuitive and very easy to get used to the system. The payment gateway is perfect and the team do not waste time anymore entering charges in the CC device. Also errors has decreased. 100% recommended!
Cons
You need to get used working differently because it is not like other classic PMS's but once you get used to it is much easier and probably will never move back to classic PMS with old fashion look. It is not the cheapest PMS but it is not the most expensive either but it is worth to pay. The card gateway has a commission slightly higher than probably commission straight from the bank but again it makes work much easier so worth again to pay for it.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Great PMS made of the guys's passion, which is growing everyday basis, with great & humanly...
First of all it's pity that we can't to talk face to face to you interested in Mews;)
If you ask us "experience", the first thing which comes to our mind is "people", we mean the Mews staff. Their passion for this industry, confidence in their product, patience for customers questions are the first experience we had with them.
Yes the system is GREAT, or we should put -EST (if there ever is anything better, we'd love to see).
But what made us finally decide to use Mews is those guys;)
Pros
The most? It's so hard to tell since all the features are so good. You can feel the philosophy, and every feature really "make sense". Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and so convenient as we use further.
Well, what we like the most about this system is that we can feel the presence of Mews staff behind the system;)
Cons
Well, we thought for a while, but there is nothing we don't like about Mews.
The thing is whenever we have some sort of requests or want some features to be changed into certain ways, these guys are very open to customers' opinions. So these things don't come up to our mind as "cons".
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Best PMS ever! Happy to have joined the Revolution!
We got faster check-in time, it reduced the overall work in the reception.
Pros
The design and the funcionality. It's easy to use, everything it's where it should be. It can be integrated with various softwares. The reports Mews generates are amazing and the Rate Management is every revenue manager's dream.
Cons
Lets say that some implamentations take a long time to be developed. Sometimes the system is lagging, but on verry few ocasions. I´m a verry happy client in general.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Reduced to the max
Easy training, saving on payroll, speed and easy process.
Pros
Mews has completely changed our way to work. We can focus again on the most important thing in our hotel, which is our clients. The system is simple and only gives us what we need. The web based system gives us the access to any time. Check in online, Check in the lobby, in the room everywhere. As it is cloud based we can integrate anything with API's. The great surprise was, how easy the housekeeping team changed to the commander app and used it for the controlling of the rooms.
- Used Daily for 2+ years
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Review Source
MEWS is the revolution tool! Make every hoteliers life easier
Pros
Cloud system, smart tool, clean and simple work, focused on guest, continuous growth of the company!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great easy to use and accessible from anywhere!
Booking engine with amazing connectivity with the system that connects seamlessly with channel manager and OTAs
Pros
Dashboard is easy and user friendly and provides a range of information as a snapshot. Very easy for my staff who actually enjoy using the system.
- Used Daily for 6-12 months
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Review Source
Smoothless, user friendly PMS system!
Pros
Very user friendly, easy access to different sections via multiple ways, we like the dashboard (startpage), which gives a perfect overview of different departments, tasks, etc..., with the different colour pattern to prioritise tasks.
Cons
Some small issues to work on... (e-mail address in profile can be confusing about linking all names to a reservation,...)
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Revolutionary
Pros
Training, easy to use, customer based, reports, support!
Cons
Very difficult to say. Copared to any other PMS this is just clever.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
So far the best PMS I've seen for hostels and hotels
When choosing new PMS for our hostel we've made a deep research of most existing solutions in the market and when we came across MEWS we realized that this is the one we were looking for. Soul Kitchen is an award-winning hostel, we never stop improving and always eager to create new experiences for our guests, . And so does MEWS, getting to know their team was like meeting friends with similar vision. I Love every aspect of MEWS: the design is pleasant and functional, it works from any device and works fast, online check-in feature is great and many guests actually use it before they arrive, it was easy to train staff and to migrate from another system, rate management is effortless and joyful, it integrates with Booking Suite giving me the rates of our competitors. What I like the most is very helpful and professional customer support.
I cannot recommend MEWS highly enough.
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Review Source
Perfect PMS system for innovative hotelier
We use Mews for one year now and are more than happy with this innovative and flexible cloud solution. In our 30-bedroom castle hotel we like to give all our guests the most personalized welcome and Mews can support this. Because Mews is easily to use on a tablet we can do the administration in every corner of the historic building (although when the WiFi works ;-)). Business people can check-in online or a quick check-in with our guest service members. Those who likes to take the time for a check-in, we first serve a good glass of wine in front of one of the open fire places.
The support of FH System (Mews partner in Benelux) is perfect. The people working there are true hoteliers and are qualified to advise us in our daily operations. We can strongly recommend Mews and FH System (for those hotels that are based in the Benelux) for hoteliers that are looking for an affordable, user friendly and modern PMS solution.
Response from Mews
Thank you Ingmar! It's wonderful to work with you and we hope that it may long continue. Thank you for all of the faith you have show in us from the very beginning and for your lovely review.
- Used Daily for 6-12 months
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Review Source
MEWS very good PMS
We gain in efficiency, in customer experience, in accounting security
Pros
Pros:
- Support very good
- Easy of use
- Integration with other systems
- Customer Experience features
Cons
Cons:
- Work only with internet...no connection = no system
- Do not have integrated Channel Manager
- Must improve on cross-selling features with packages
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
MEWS is a great product. Received great training, as well as still ongoing support from Shaun.
User Friendly, Practical, and great support from the MEWS Team. Also the HELP feature and the great support one receive when needed, is really great.
Pros
It is very practical and very user friendly. The support we receive when we get stuck on something is incredible and makes the world of difference. Thank you Shaun for your help and ongoing support.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great Software. Intuitive, great back office and tech support.
No Complaints. All really good so far.
Pros
-Super support from the tech team during implementation and regular questions
-Very complete program with all the essentials for a PMS
- Integrated online payment module
- Integrated Reservation engine
- Staff always ready to find ways to help integrate our apartment rental business
Cons
Nothing to complain really. Its a system which was manly created for hotels so its still missing some elements which are necessary for an apartment rental chain like ourselves. However, I look forward to helping them develop their software to fullfill all the needs of an apartment rental business.
- Used Daily for 1-5 months
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Review Source
The 4th PMS System I am working with, and I can only say that this is by far the best one yet!
More insight in the way of thinking from other colleagues who are working with MEWS.
Pros
Easy to learn to colleagues who have 0% experience with PMS systems. If you are working with PMS's systems for several years, This system will be easy learned. Watch the videos at the MEWS Academy and you are good to go! Easy to find things bij just logical thinking.
Cons
Sometimes (but they are working on that) you need to press to much buttons instead of that everything is in one place. Example; If you want to check out a guests there is a separate screan for closing the bill and check out. In other PMS systems this is one button.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Highly recommended!
We were looking for some cloud solution to have access to our occupancy etc. anytime and anywhere same as to have connections to channel manager, which we did not have before, and we find this web based software as a great choice. It is also quite quickly improving all its functionality so we look forward what comes up.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Didn't Work Us
We tried switching to a more robust PMS, but it's really not made for our business. It looks like a great platform, but just not for our use
Pros
Very robust, but it didn't really work for us. All reporting is great. Connection to different channels is easy.
Cons
Maybe that it didn't have the ability to view the tape chart for more than 14 day is what I disliked the most.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
You love innovation? Choose Mews.
I was looking for a new PMS and reviewed over 100 cloud based PMS. Finally I choose Mews because it has a highly innovative approach and fit's modern needs.
We are using Mews in five properties and went live within just a few weeks. In our case, Mews is connected to a channel manager and we are also using the Mews Merchant (payment gateway for credit card transactions).
Pros
Beautiful booking engine
Payment gateway
Cloud based
Innovative approach
Well designed
Automated emails
Self check-in
Great for hotels and hostels (like us)
Cons
Not a lot, probably some "growing pains" from time to time
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Review Source
First to use it, great stuff!
I got to know MEWS 2 years before they launched the Commander and fell in love with the idea. I adopted the software in a new hotel that I was working on and was one of the first to use it in the world. Being a startup, there were small issues in the beginning, but the idea that was presented to me 2 years earlier, worked perfectly in my very busy, high volume hotel Mosaic House. I love the progress and forward thinking that the guys from MEWS produced and I look even more forward to all the connections to the PMS system that they are integrating currently. Highly recommended.
Response from Mews
You were with us right from the start and it's really so great to see where we've managed to take the product. It's really thanks to innovative hoteliers like yourself that we're able to learn what truly makes your life easier and so thank you for sculpting parts of the system!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Easy platform to navigate
PMS, CRM, and full online integration online distribution
Pros
Easy platform to navigate, and doing the set up was fast and great support provided. Pricewise, Mews offer a good deal and deliver a full online integrated platform that meet our needs.
Cons
Some of the default settings needs to be possible to alter for the user so it can be more customized.
You should be able to bring in your own credit card agreement instead of being forced to adopt the merchant agreement Mews is offering.
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Review Source
A HOSTEL PMS Dream!
After researching for over a year I finally stumbled across Mews which was exactly what we needed for our hostel chain in Amsterdam. The addition of it being cloud based made the decision all the more easier. We saved on all the unnecessary costs for hardware and servers and was able to go live almost overnight. The software is easy to use and the training to the team was very straightforward.
Its changed the way we use software in our hostel and the way we look at things, which is why we picked Mews. The housekeeping application of real time clean rooms is my personal favourite as its not only made our checkin faster but our customers happy!
I highly recommend Mews for anyone looking for a cloud based PMS for a hostel.
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Review Source
The most innovative PMS system for the future
In a fast changing hospitality industry, where new products comes to light all the time and optimization on how to run the business is crucial - Mews has changed the game of PMS systems once and for all.
With a stable Cloud based solutions, smart interface, great support and most important of all, an innovative mindset and forward thinking view on the industry, they are the best collaborators i have ever worked with.
Urban House is a new "hybrid" and being both a hotel and hostel, is requires a special need, to fill the house to maximize revenue -Mews can do that job for you. Saving on installation costs and paying by performance, is something the competition can learn from.
Mews comes with my highest recommendations.
- Used Daily for 1-5 months
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Review Source
Awesome
Pros
Great implementation from Sean, really dedicated to getting you up and running! Helps have a more automated system and very easy to use.
Cons
Some of the Mews University modules are repeated which seems like a waste of time, would be good to choose to not give staff modules which are not relevant to them. Perfect for hotels, could do with a little customisation for hostels.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Worst ever service support
Pros
interface easy of use and integration with other applications
Cons
support is not up te level market place offering products as integration with bugs
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Review Source
Smart and easy to use solution for modern hoteliers which saves a lot of time
We use MEWS at Teleport Hotels and must say it was an excellent choice. MEWS is very elegant and smart solution for modern hoteliers. It saves time of manual work which can be spent more wisely. Front desk can concentrate on improving guest's satisfaction. At the same time managers have a perfect overview.
We especially like that everything is in one place and can be done with minimal amount of clicks.
MEWS team is highly responsive and cooperation with them is always fun.
They offer online check in and together with their partners check in kiosks which we hope to start using in coming months.
- Used Daily for 1-5 months
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Review Source
A complete new idea of a PMS
Pros
User-friendly,
Made for the users!
slick design
And the possibilities online, like Stripe payments, online Check-in and the booking engine.
Cons
Relatively new, with quite some fine-tuning to do. But these updates happen weekly, where the wish list is a very nice feature.
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Review Source
Great PMS!
I am using Mews PMS from February 2014 and I am really satisfied. I appreciate mainly the flexibility of the system and the customer care of the company.
I really like to check rates and availability, insert the reservation into the system directly from my mobile phone when I am not in the office. My staff at the front desk has more time to take care about our Guests because Mews, integrated with our channel manager insert the reservations into the system itself and the same Guests has the possibility to update his profile and speed up the check in at his arrival. For me, is a Great PMS
- Used Daily for 1-5 months
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Review Source
This is a Great PMS system. Decided to go cloud and have really enjoyed working on MEWS.
Pros
MEWS is easy to operate and is made for hoteliers. Support is great and Sean in South Africa is on call 24/7
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Review Source
Customer experience through technological advance!!!!
Pros:
1)Save money using online tools (online check -in/out, online payments etc
2)sell more using integrations with channel managers and revenue managers
3)Guest satisfaction with Navigator application as a mobile concierge
4)Great support 24/7
Cons: The only thing i can say is that a cloud web based system is a new world in which we have to adjust.
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Review Source
Absolutely brilliant
We are a 46 bed hostel in Iceland and we have been searching for the perfect PMS for years! Finding the right one has been tricky and we are so pleased with the choice we made!
Mews has everything that we wanted and the service is great! It took us only few days to ditch the old system and implement MEWS.
I highly recommend MEWS!
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
PMS mais pas que !
Testée afin de comparer avec notre PMS actuel, Mews est très intuitif, et ouvre des fonctions qui permettent de libérer du temps ne serait ce que les check in en ligne ! La connexion avec nos stocks directs est en temps réels. Nous avons été satisfaits de cette découverte
Pros
Au delà de l’aspect réservation en ligne, Mews offre différents outils simplifiant les tâches de travails et rendant ainsi les collaborateurs plus attentifs et disponibles pour la clientèle
Cons
S’agissant de la version d’essai je ne sais pas si nous avions accès à toutes les fonctionnalités.