--- description: Review of Mews Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Mews | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Resort Management Software](/directory/582/resort/software) > [Mews](/software/35479/mews-commander) # Mews Canonical: https://www.softwareadvice.ie/software/35479/mews-commander Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/35479/mews-commander?page=2) > Mews is the operating system for hospitality, unifying workflows across revenue, operations and the guest journey so teams can automate the mundane and focus on memorable guest experiences. Founded in 2012 in Prague, what began in a single hotel has grown into a global platform powering the modern hospitality industry. The Mews platform spans PMS, POS, RMS, Housekeeping and Payments, helping hoteliers move from property management to profit management. By connecting every layer of hotel operations and revenue, Mews enables teams to drive efficiency, maximize profitability and deliver exceptional guest experiences at scale. Today, Mews powers more than 15,000 customers across 85 countries, serving clients from global hospitality brands to independent properties. With a highly connected hospitality cloud and an extensive ecosystem of integrations, Mews provides hoteliers with unmatched functionalities, flexibility and connectivity all supported by AI to run their businesses their way. Mews has been consistently recognized for its innovation and workplace culture. The company was named Best PMS in 2024, 2025 and 2026, Best POS in 2026, and has been listed among the Best Places to Work in Hotel Tech for six consecutive years by Hotel Tech Report. To date, Mews has raised $710 million from investors including EQT Growth, Atomico, HarbourVest Partners, Kinnevik, Battery Ventures, Tiger Global Management and Goldman Sachs Alternatives, accelerating its mission to redefine hospitality through technology. > > Verdict: Rated **4.6/5** by 60 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 60 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Mews - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Icelandic, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Tamil, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Guernsey, Hong Kong SAR China, Hungary, Ireland, Italy, Japan, Latvia, Luxembourg, Malaysia, Malta and 13 more ## Features - API - Accounting - Activity Dashboard - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Built-in Accounting - CRM - Calendar Management - Catering Management - Channel Management - Customer Database - Customer Support - Customisable Reports - Customisable Templates - Data Import/Export - Data Synchronisation - Discount Management - Employee Management ## Integrations (57 total) - Adyen - Akia - Amadeus - Asksuite - Atomize - Book4Time - Booking - Cendyn CRM - Customer Alliance - D-EDGE - Dailypoint - Duve - EasyWay - Event Temple - Exact Online Accounting ... and 42 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Resort Management Software](https://www.softwareadvice.ie/directory/582/resort/software) ## Related Categories - [Resort Management Software](https://www.softwareadvice.ie/directory/582/resort/software) - [Online Booking Systems](https://www.softwareadvice.ie/directory/432/reservation/software) - [Hotel Management Software](https://www.softwareadvice.ie/directory/4504/hotel-management/software) - [Vacation Rental Software](https://www.softwareadvice.ie/directory/4545/vacation-rental/software) ## Alternatives 1. 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Credit card processing is done via a mews master account and therefore there is not a direct relationship with the credit card processor making dispute resolution and accounting reconciliation more difficult to process. > > Overall experience with mews is very good especially with the Mews Community features and collaboration offered. ----- ### "A flexible and modern PMS with strong integration capabilities" — 5.0/5 > **Louis** | *10 March 2026* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: he standout advantage of Mews is its remarkable flexibility and openness to integration, making it easy to connect with other systems and adapt to evolving business needs. The support team is responsive and knowledgeable, providing valuable assistance, especially during technical implementations or complex configurations. The user interface is intuitive and well-designed for daily operations, while the automation of rate and product updates—whether through the interface or via API—saves considerable time and minimizes manual tasks. Additionally, the ability to manage a wide range of bookable services—including long-stay, mid-stay, short-stay, parking, MICE, and even hourly services—all within a single unified platform, is a major asset for any hospitality business seeking efficiency and scalability. > > **Cons**: Some advanced features, especially for event management and custom reporting, are still limited or require workarounds. > > Overall, Mews has been a key factor in modernizing our hotel operations. The system is reliable, scalable, and well-suited for multi-property management. The API-first approach allowed us to connect interfaces, automate rate changes, and streamline customer journeys. The team quickly adapted to the platform, and ongoing improvements from Mews are promising. ----- ### "Modern, innovative PMS that has supported me successfully for over three years" — 5.0/5 > **Matthijs** | *22 September 2026* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: I have been using Mews for five years, first as General Manager at The Social Hub and now as Hotel Manager at De Plesman in The Hague. What I appreciate most is that Mews is a truly modern, cloud-based PMS that is easy to learn and continuously evolves with the needs of the hospitality industry. The user interface is intuitive, onboarding new team members is straightforward, and the automation capabilities significantly reduce administrative work. The open marketplace and broad integration ecosystem allow us to connect various operational systems, helping us streamline workflows and improve efficiency across departments. Mews is also one of the most innovative hospitality platforms I have worked with, consistently introducing new features and improvements that help hotels optimize operations and enhance the guest experience. > > **Cons**: While Mews continues to innovate rapidly, there is still room for improvement in advanced reporting and analytics. Certain operational and financial reports require additional customization or external tools to achieve the desired level of detail. I would also love to see deeper integrations between Mews and operational platforms such as Flexkeeping. We use both systems extensively, and stronger connectivity, particularly around AI-driven workflows and automated task creation, could unlock significant efficiency gains. Examples include predictive maintenance alerts, automated housekeeping actions based on guest requests, and smarter cross-department task management. > > My overall experience with Mews has been very positive. Having used the platform in two different hotel concepts over more than five years, I have seen how effectively it supports both operational efficiency and guest experience. At The Social Hub, the platform handled a high-volume environment very well, while at De Plesman it supports a more personalized luxury hotel operation. In both cases, Mews proved capable of adapting to different operational models without compromising usability. The platform is intuitive, scalable, and backed by a strong product vision. Combined with integrations such as Flexkeeping, it helps reduce manual work and enables teams to spend more time focusing on guests. The continuous product development gives me confidence that Mews will remain a leading PMS solution for years to come. ----- ### "★☆☆☆☆ Don’t Waste Your Time — MEWS Is All Hype and No Substance" — 1.0/5 > **Jeremy** | *12 November 2025* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: What we liked most about MEWS was… well, everything it was supposed to be. On paper, it sounded like a dream PMS: A modern, cloud-based system designed to simplify operations. A sleek booking engine that could handle everything from upsells to cancellations with ease. AI-powered support that’s always there when you need it. Unfortunately, none of that turned out to be true. In reality, guests can’t cancel reservations through the portal like we were told. Adding extra items or upsells during booking is so restricted it would literally cost us revenue. The system constantly opens new browser tabs instead of working in one clean window. And the interface? It’s confusing, clunky, and anything but intuitive. > > **Cons**: Finally, what we liked least of all was the lack of honesty and accountability. When we brought up issues, we got excuses, delays, or silence. I sent a formal termination letter on Monday — it’s now days later, and still no response. That pretty much sums up their “customer care.” > > If you’re considering MEWS PMS, don’t waste your time. Seriously. After months of trying to work with this company, I’ve learned the hard way that their priorities are completely out of touch with the hospitality industry. The \[sensitive content hidden\] seems far more interested in making TikTok videos than in actually developing or refining the product. From day one, it’s been nothing but frustration. During the demo, we were told the system could do everything — cancel reservations through the guest portal, customize add-ons during booking, manage everything seamlessly in one window. But once we got into setup, the truth came out: it can’t. Guests can’t cancel reservations on their own, add-ons are so restricted it would cost us significant upsell revenue, and the interface opens new browser tabs like it’s 2008. The whole system feels unrefined, clunky, and nowhere near intuitive. Even the booking engine doesn’t make sense. We specifically don’t want guests booking multiple rooms, yet that’s the only way MEWS displays availability. And it even shows rooms that don’t fit the number of guests traveling — talk about confusing. For a product that’s supposed to “simplify” operations, it does the exact opposite. Support is another nightmare. They love to brag about their “AI chat and bookable phone calls,” but the reality is: the AI can’t answer basic questions, and phone calls have to be scheduled two days out. When you’re paying for a premium service, waiting two days for help is completely unacceptable. I’m hiring them to make my life easier — not the other way around. To top it off, getting demo access in the first place was almost impossible. Now I understand why — they probably don’t want too many people realizing how rough the system actually is. And if that’s not enough of a red flag, try researching their reviews. You’ll quickly notice that not all of them are written by real users — some appear to come from current or former MEWS employees. That explains why the online praise sounds so disconnected from the real-world experience. I sent a formal letter on Monday to terminate the implementation, clearly outlining the reasons, and as of now, they haven’t even responded. That tells you everything you need to know about their so-called “customer support.” After consulting with my business advisor, it became obvious: MEWS is full of red flags. They overpromise, underdeliver, and show little regard for the clients who are supposed to be their partners. I deeply regret ever attempting to switch, even after doing all my due diligence. Bottom line — save yourself the stress, the wasted hours, and the headache. Don’t waste your time. ----- ### "The PMS system for the future\!" — 5.0/5 > **Chris** | *13 March 2026* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Mews is a modern, cloud-based pms with an intuitive interface. It’s easy for staff to learn and use, which reduces training time and improves operational efficiency. It has strong integrations and automations available through the MEWS marketplace. That connects easily with many third-party systems (revenue management, POS, channel managers, etc.) > > **Cons**: Reporting and customization. The built-in reports and customization options are somewhat limited, requiring external tools or manual work to get deeper operational or financial insights. > > I love that Mews is always pushing the boundaries and staying in front of the game, allowing us as hoteliers access to tomorrow’s technological opportunities. Can’t wait for agentic AI\! ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/35479/mews-commander?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/35479/mews-commander) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data