--- description: Review of Preno Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Preno | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Channel Management Software](/directory/256/channel-management/software) > [Preno](/software/35543/preno) # Preno Canonical: https://www.softwareadvice.ie/software/35543/preno Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/35543/preno?page=2) > Preno is a cloud-based hotel management solution that offers booking management, channel management, accounting and reporting functionalities within a suite. The product caters to independent hotels, hotel chains, timeshares, bed and breakfasts, motels and more. Preno features front-desk management, which allows users to manage hotel bookings, check-ins, check-outs, payments and bills. Back office management functionalities include rates management, agent commissions, housekeeping and channel management. With the help of the channel manager module, users can manage bookings from third-party hotel booking websites such as Expedia, Booking.com and Agoda. Preno offers Xero integration which allows users to manage invoices, agent commissions and payments, deposits and bank reconciliations. The product also integrates with Kounta POS, which pulls payment data automatically from the point-of-sale system and allows hotel staff to bill services and products directly to hotel rooms. Users can also prepare accounting reports. > > Verdict: Rated **4.7/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 48 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Preno - **Location**: Auckland, New Zealand - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1 - 10 rooms: $89 per month 11 - 20 rooms: $149 per month 21 - 50 rooms: $249 per month 50+ rooms: Contact Preno Subscription is billed in NZD$ (excl taxes) with no minimum term. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, American Samoa, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Cook Islands, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Fiji, Finland, France and 59 more ## Features - API - Access Controls/Permissions - Accounting - Activities Booking - Activity Dashboard - Alerts/Notifications - Appointment Management - Availability Management - Bed Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Calendar Sync - Catering Management - Channel Analytics - Channel Management ## Integrations (4 total) - PayPal Enterprise Payments - SiteMinder - Stripe - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Channel Management Software](https://www.softwareadvice.ie/directory/256/channel-management/software) ## Related Categories - [Channel Management Software](https://www.softwareadvice.ie/directory/256/channel-management/software) - [Hostel Management Software](https://www.softwareadvice.ie/directory/4399/hostel-management/software) - [Hotel Front Desk Software](https://www.softwareadvice.ie/directory/671/front-desk/software) - [Online Booking Systems](https://www.softwareadvice.ie/directory/432/reservation/software) - [Hotel Management Software](https://www.softwareadvice.ie/directory/4504/hotel-management/software) ## Alternatives 1. [eZee Absolute](https://www.softwareadvice.ie/software/11628/ezee-absolute) — 4.6/5 (405 reviews) 2. [Sirvoy](https://www.softwareadvice.ie/software/156859/sirvoy) — 4.7/5 (301 reviews) 3. [ResNexus](https://www.softwareadvice.ie/software/3094/resnexus) — 4.8/5 (428 reviews) 4. [Little Hotelier](https://www.softwareadvice.ie/software/140581/littlehotelier) — 4.0/5 (220 reviews) 5. [Caterbook](https://www.softwareadvice.ie/software/84851/caterbook) — 5.0/5 (24 reviews) ## Reviews ### "Preno again\!" — 5.0/5 > **Michael** | *4 February 2020* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Our company is using Preno for over 3 years. What can I say. If I would not love it I would have changed :) > > **Cons**: There is nothing I do not like. They constantly improving. > > Customized service and personal contact with no time wasting. Quick and efficient problem solving management\> ----- ### "Good software" — 5.0/5 > **Ross** | *28 October 2024* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Easy to understand and efficient to use. > > **Cons**: Constantly being logged out of account and having to sign in again > > Positive. Is simple to understand and use ----- ### "Easy to use but lacks simple functions" — 3.0/5 > **Amy** | *22 March 2018* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through. > > **Cons**: The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming. 2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view. > > It lacks simple functions. Whilst it is an easy program to use, it still needs some work to make it a successful program across the board. ----- ### "Early Days" — 4.0/5 > **Vicki** | *23 March 2022* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Bookings seem to be easily managed once set up, all the most important information is all together on the booking information. Also appreciated the useful marketing and hotel management information that was freely available > > **Cons**: The set up process. As most of the set up is done manually by us the process of understanding how the software worked was frustrating at the beginning. Unless you are very familiar with the software and the language it was confusing at times, especially when Preno was the PMS and the booking engine and channel manager was integrating at the same time with STAAH.... Two different systems that seem to work differently, understanding the relationship took some time to get my head around. It was further complicated by the fact we were moving from another PMS so there were some issues transferring the correct information across. There was a lot more work to changing systems than was anticipated. > > Very good once we got started. The support team were very patient and polite, despite the confusion ----- ### "Lakestone" — 5.0/5 > **Mike** | *30 March 2022* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: We got this because entering all our services in Resbook was very painful. > > **Cons**: \*We can't credit agents money back in preno, which always requires tech support \*It would be handy to change the date in services. We we have a 3 night stay and forgot to add a bottle of wine on the first night, it shows on the receipt they had the wine on the last night. \*I would prefer to invoice the agent in preno, not xero and leave the booking highlighted until the money is paid. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/35543/preno?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/35543/preno) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data