--- description: Review of ResBook Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ResBook | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Hotel Front Desk Software](/directory/671/front-desk/software) > [ResBook](/software/35547/resbook) # ResBook Canonical: https://www.softwareadvice.ie/software/35547/resbook Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/35547/resbook?page=2) > ResBook is a cloud-based hotel management solution designed for small and midsize hotels. It offers channel management, booking management, rate management, housekeeping and customer relationship management (CRM) within a suite. It is suitable for bed and breakfasts, motels, lodges, hotel/condos and independent hotel businesses. ResBook features a channel manager, which allows users to manage hotel bookings from different sources such as hotel websites, offline bookings and third-party booking websites such as Booking.com. ResBook allows users to view the status of hotel rooms and schedule staff for cleaning activities. The system also records cleaning costs associated with rooms, which can then be charged to guests if needed. ResBook includes customized reporting and dashboards, which allow users to create reports on agent commissions as well as pending, confirmed and cancelled bookings. The product integrates with third-party business software such as Xero, MailChimp, Wherewolf, TripAdvisor, Beany and DPS Payment Gateway. > > Verdict: Rated **4.0/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 37 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Tomahawk - **Founded**: 2009 ## Commercial Context - **Starting Price**: NZ$29.00 - **Pricing model**: (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Cook Islands, Fiji, New Zealand, Samoa, Solomon Islands, Tonga, Vanuatu ## Features - Booking Management - Booking Notes - Built-in Accounting - CRM - Channel Management - Customer Support - For Vacation Rentals - GDS/OTA Integration - Group Reservations - Housekeeping Management - Online Booking - Payment Processing - Promotions Management - Rate Management - Reservations Management - Room Booking - Single Property - Third Party Booking ## Support Options - Chat ## Category - [Hotel Front Desk Software](https://www.softwareadvice.ie/directory/671/front-desk/software) ## Related Categories - [Hotel Front Desk Software](https://www.softwareadvice.ie/directory/671/front-desk/software) - [Online Booking Systems](https://www.softwareadvice.ie/directory/432/reservation/software) - [Bed and Breakfast Software](https://www.softwareadvice.ie/directory/3741/bed-breakfast/software) - [Hotel Management Software](https://www.softwareadvice.ie/directory/4504/hotel-management/software) ## Alternatives 1. [Hostaway](https://www.softwareadvice.ie/software/165334/hostaway) — 4.8/5 (1524 reviews) 2. [Hotelizer](https://www.softwareadvice.ie/software/351162/hotelizer-pms) — 4.9/5 (89 reviews) 3. [eZee Absolute](https://www.softwareadvice.ie/software/11628/ezee-absolute) — 4.6/5 (405 reviews) 4. [Erbon Hospitality](https://www.softwareadvice.ie/software/223669/erbon-suite) — 4.8/5 (72 reviews) 5. [Guesty](https://www.softwareadvice.ie/software/418418/guesty) — 4.4/5 (465 reviews) ## Reviews ### "A streamlined business for the little man" — 5.0/5 > **Paulina** | *25 January 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: It's easy to use, trustworthy and for someone like me, who runs this business on her own and who also has a busy family life, it's great to know I use the right tools, and can offer quality service to my guests. Past are the days of misunderstandings, double bookings. This system is streamlined as much as possible. > > **Cons**: There hardly were any learning curves, but when we started there were a few hiccups. I expect those to happen from time to time, but also have the confidence that if there are issues, they'll be handled well and quickly. So what else can one expect? > > I only see benefits. Of course there are costs involved, but Resbook delivers and gives me peace of mind. Even though this is a small place, just four rooms, it's run well and professionally. Saves time and especially in these busy summer months that is valuable. ----- ### "Resbook" — 5.0/5 > **Trudy** | *25 July 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Under the V3 system of Resbook, everything worked very smoothly and successfully. It was a very efficient system and very easy to operate. > > **Cons**: However, with my not being a technical wiz, all the added advantages of the new V12 system went way over my head, so with the additional massive increase in the annual subscription fee, I needed to look elsewhere for a more suitable management system. ----- ### "Disaster solution" — 1.0/5 > **Werner** | *18 February 2020* | Hospitality | Recommendation rating: 1.0/10 > > **Pros**: We liked the old software. It was functional and easy to use. > > **Cons**: About the new software we didn't like anything at all. It was a disaster from the very beginning and on top of this there was a price hike for about 300%. Customer support was non functional and if one responded it was just frustrating. > > We used this software for about 12 years until they moved us over to the new software. From this time on the disaster started ----- ### "Great all-rounder" — 4.0/5 > **Charlotte** | *14 February 2019* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Online access to software, can check bookings and guest details from anywhere Clear calendar grid Easy to get started Support in NZ in the same time zone as us. > > **Cons**: Missing a few features that would help us including: A "dummy" line in the calendar so that we can easily move bookings around Having to put in individual rate plan entries by date. Would be easier to do it on a calendar - and copy across rates such as in Resonline or Siteminder. Lack of a standard registration form for check-in Handling Agent Commissions when there are 2 options - hotel collect and agent collect. Once set up for one type, doesn't seem to be flexibility for the other type. Lack of a fully integrated accounting package - and having to manually reconcile each payment in an accounting package > > Great team to work with. Friendly, responsive and helpful. Always willing to help sort out issues. ----- ### "Long term Resbook User" — 5.0/5 > **Nikki** | *9 February 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: I like that all my bookings are in one place, I can access payments and keep everything together on one site > > **Cons**: It doesn't seem very logical sometimes and it can be difficult to get abswers from the online 'Help' > > Benefits are having everything in one booking system and linked to my other booking sites. I have found the support people a bit difficult to deal with at times. They talk the lingo a bit much and need to talk at a suitable level for those of us who are techies :) ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/35547/resbook?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/35547/resbook) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data