--- description: Review of Motadata ServiceOps Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Motadata ServiceOps | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CMDB Software](/directory/4249/cmdb/software) > [Motadata ServiceOps](/software/356294/motadata) # Motadata ServiceOps Canonical: https://www.softwareadvice.ie/software/356294/motadata Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/356294/motadata?page=2) > Motadata ServiceOps is an intelligent ITSM solution that empowers businesses to adopt changes across people, processes, and technology. It is built on our proprietary DFIT (Deep Learning Framework for IT Operation) and offers helpful capabilities like intelligent automation, NLP-powered virtual assistants, and enterprise service management. The main modules are Help Desk, Service Desk, IT Asset Management, and Patch Management. > > Verdict: Rated **4.6/5** by 50 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 50 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Motadata - **Founded**: 2010 ## Commercial Context - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Please contact Motadata for details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Bangladesh, Congo - Kinshasa, India, Indonesia, Kenya, Kuwait, Malaysia, Nepal, Nigeria, Oman, Philippines, Rwanda, Saudi Arabia, Singapore, South Africa, Sri Lanka, Tanzania, Thailand ## Features - API - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Assignment - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Routing - Availability Management - Barcode/Ticket Scanning - Barcoding/RFID - Catalog Management - Change Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software) ## Related Categories - [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software) - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [Change Management Software](https://www.softwareadvice.ie/directory/4244/change-management/software) ## Alternatives 1. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.6/5 (791 reviews) 2. [ITM IT Asset Management](https://www.softwareadvice.ie/software/334378/itm-it-asset-management) — 5.0/5 (42 reviews) 3. [Wasp Asset](https://www.softwareadvice.ie/software/126253/assetcloud) — 4.5/5 (376 reviews) 4. [N-central](https://www.softwareadvice.ie/software/161863/solarwinds-n-central) — 4.2/5 (253 reviews) 5. [IT Glue](https://www.softwareadvice.ie/software/351312/it-glue) — 4.6/5 (342 reviews) ## Reviews ### "Unified tool with log, flow and NMS in affordable licensing" — 5.0/5 > **Verified Reviewer** | *24 August 2018* | Banking | Recommendation rating: 9.0/10 > > **Pros**: This tool has one single dashboard to monitor complete IT infrastructure. Unlike other tools in the market, in which I need to toggle between Windows to monitor logs \& network devices > > **Cons**: As of now I am liking it. Good tool and is used by multiple member in our team. ----- ### "Motadata Asset management" — 5.0/5 > **Phanindra** | *3 October 2024* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Asse management with RDP services keep a clear inventory of hardware and software, > > **Cons**: Asse management with RDP services managing IT assets across departments. Motadata ServiceOps provides a centralized platform that helps us keep a clear inventory of hardware and software, > > asset utilization and support performance. The built-in reporting tools ----- ### "As a part of choosing right product for Tender which are released recently, We evaluated Motadata" — 3.0/5 > **KARTIK** | *1 May 2018* | Recommendation rating: 6.0/10 > > **Pros**: Flexibility, Customisation, Support, feature set, multi modules, supporting software and scalability. > > **Cons**: Requires reasonable hardware with software requirements, flexibility between multiple modules and overall end to end solution. ----- ### "Best Servicedesk tool for Mid Size organization" — 4.0/5 > **Gaurang** | *24 June 2022* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Motadata serviceops is unified software that provides servicedesk/helpdesk, Asset management and patch management on single platform. User experience and performance of tool is way better than other vendor tool which we have evaluated. I took only 2 weeks for our agent to well verse with our software. Also, the multi channel service delivery is awesome with support of built in chatbot and chat software. > > **Cons**: I think it would be better if they also include third party patching as part of patch management > > We are really satisfied with motadata serviceops software and their support team. We are able to slash down the team effort by 40%. ----- ### "Enhancing IT Operations with Intelligent Automation" — 5.0/5 > **Pratik** | *3 July 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Workflow Automation: The platform leverages AI and intelligent automation to streamline workflows and reduce manual intervention. This includes automated ticket categorization, intelligent routing, and automated patch management, which significantly enhance operational efficiency and reduce human error​. > > **Cons**: The initial setup of Motadata ServiceOps can be complex and time-consuming, requiring a steep learning curve for new users. This can be challenging for organizations without dedicated IT staff or those with limited technical expertise​. > > Overall, Motadata ServiceOps is a robust and comprehensive ITSM solution that offers significant benefits through intelligent automation, AI capabilities, and a user-friendly interface. However, it also presents challenges in terms of initial setup complexity, performance issues, and cost considerations. Despite these drawbacks, its strengths in enhancing operational efficiency, proactive incident management, and collaboration make it a valuable tool for managing IT services effectively. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/356294/motadata?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/356294/motadata) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data