--- description: Review of GuestTracker Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: GuestTracker | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Online Booking Systems](/directory/432/reservation/software) > [GuestTracker](/software/35715/guest-tracker) # GuestTracker Canonical: https://www.softwareadvice.ie/software/35715/guest-tracker Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/35715/guest-tracker?page=2) > Guest Tracker Campground \& Lodging Software is a reservation management software that is designed for Campgrounds, Lodging, and RV Parks. TCS Technologies has been designing and implementing software solutions for 15+ years and Guest Tracker has been successfully installed in over 1,000 Campgrounds. Guest Tracker Campground \& Lodging Software add on Features includes a full suite of advanced applications like online booking engines for your website, OTA Connections including Bookings.com and Expedia, Credit Card Processing, Quickbooks Accounting integration, \& guest marketing management. Additional add-on enhancements available through Guest Tracker include a point-of-sale (POS) functionality for full service Campgrounds. Reservation data can be exported to Excel, PDF’s, reports and graphs, giving management a clear picture of opportunities for growth. This solution can be installed on-premise or deployed through our Guest Tracker Cloud based PMS anywhere. > > Verdict: Rated **4.5/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 12 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TCS Hotel Software - **Location**: Naples, US - **Founded**: 1986 ## Commercial Context - **Starting Price**: US$500.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Guest Tracker pricing starts at $750 and is based on one-time license basis. It is also available on a subscription basis. Please contact TCS Systems for additional details. - **Target Audience**: Self Employed, 2–10 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Bahamas, Belize, Canada, Dominican Republic, Jamaica, Puerto Rico, US Virgin Islands, United States ## Features - Accounting - Activities Booking - Activity Dashboard - Availability Management - Billing & Invoicing - Booking Management - Booking Notes - CRM - Channel Management - Credit Card Processing - Customer Database - Customer History - Customer Support - Data Import/Export - Data Synchronisation - Dynamic Pricing - Electronic Payments - Email Management - Email Marketing - Email Templates ## Integrations (6 total) - Availability Online - QuickBooks Online - Shift4 - SiteMinder - SiteMinder - Skytab POS ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) ## Category - [Online Booking Systems](https://www.softwareadvice.ie/directory/432/reservation/software) ## Related Categories - [Online Booking Systems](https://www.softwareadvice.ie/directory/432/reservation/software) - [Vacation Rental Software](https://www.softwareadvice.ie/directory/4545/vacation-rental/software) - [Hotel Front Desk Software](https://www.softwareadvice.ie/directory/671/front-desk/software) - [Motel Software](https://www.softwareadvice.ie/directory/3968/motel/software) - [Hotel Management Software](https://www.softwareadvice.ie/directory/4504/hotel-management/software) ## Alternatives 1. 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It also helps prevent problem guests from returning, as you can immediately see the notes about previous stays when they attempt to check in or make a reservation. > > **Cons**: Our software was set up by previous management, and the only assistance Guest Tracker offers is a tutorial CD that costs several hundred dollars. > > Utilizing GuestTracker has helped us cut back on the number of problem guests we deal with by keeping track of guest information in an easy to use format. It is a great way to keep track of past guests, current check-ins and future reservations. ----- ### "We have been using Guest Tracker for many years and it works well for our needs." — 5.0/5 > **Erin** | *21 July 2018* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: It is easy to navigate and train. The customer support is great and the manual is precise. The reservation taking process is not complex. > > **Cons**: I think there are some features that could be better. They recently changed the discount to a percentage versus a dollar amount which was easier to use. I wish that you could merge profiles together easily as there are so many duplicates in my system it is a bit frustrating. Sometimes something could be easy but the system does not allow such as reinstating a reservation you have to go back in and do an entire other one. When you cancel a reservation you can't get back to reinstate it or to reprint the cancellation letter. Sometimes there are glitches in the system and then you can't go back and have to cancel it or check it out and start over again. There isn't to my knowledge a way to search by reservation number. I wish it was easier to search in different reports. ----- ### "Guest Tracker" — 4.0/5 > **Patrick** | *3 August 2020* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: For a cloud-based software, it is very fast and responsive. Never had any issues with credit card processing or syncing. The software is solid. > > **Cons**: The user interface can be a bit difficult to navigate. There are a lot of options and the software cannot be customized to remove unused options. It is difficult to learn at first, but you get used to it eventually. Creating reservations can be confusing. ----- ### "We lost a good one" — 5.0/5 > **Tom** | *13 November 2021* | Recreational Facilities & Services | Recommendation rating: 8.0/10 > > **Pros**: This was a great product. I was only of the orginial users and helped develop to system > > **Cons**: nothing as they worked with you to satisfy any problem > > Was a great experience but seems they ran out of gas ----- ### "Excellent support team and representatives work hard to understand our business." — 5.0/5 > **Mike** | *26 June 2018* | Recreational Facilities & Services | Recommendation rating: 9.0/10 > > **Pros**: The ability to report on our business in the manner that we need; the ability to customize certain aspects of the software reporting features. Also, the ability to customize the property is helpful for reservations personnel. > > **Cons**: There are a few reporting features that we are not able to customize to our operations, however, our operations are significantly different on the billing side than a standard accommodation business. > > The ability to manage our accommodation side of the business, including planning and reporting. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/35715/guest-tracker?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/35715/guest-tracker) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data