--- description: Review of Arts People Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Arts People | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Ticketing Systems](/directory/4641/ticketing/software) > [Arts People](/software/35731/arts-people) # Arts People Canonical: https://www.softwareadvice.ie/software/35731/arts-people Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/35731/arts-people?page=2) > Arts People is a cloud-based fundraising and donor management solution designed for nonprofit performing arts organizations. It offers a donor database, marketing management, ticketing and reporting within a suite. The Arts People ticketing module integrates users' online and box-office ticketing and allows patrons to purchase subscriptions, passes and retail items, as well as add donations to their purchases. It is compatible with various ticket printers and users can configure prices and e-tickets. Membership management tools allow users to create member profiles and track donations. Users can also manage membership benefit programs and provide benefits based on membership level. It also allows users to manage membership renewals using automated text message reminders and emails. Reporting tools help users track donation patterns and use the information in targeted email campaigns. Pricing is per ticket sold. Support is offered over the phone and through an online help desk. > > Verdict: Rated **4.5/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 22 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Neon One - **Location**: Chicago, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: US$0.99 - **Pricing model**: Usage Based - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Attendee Tracking - Barcode/Ticket Scanning - CRM - Calendar Management - Campaign Management - Class Registration - Contact Management - Contribution Tracking - Customer Data Management - Donor Management - Employee Management - Event Management - Event Registration - Group Registration - Marketing Automation - Membership Management - Mobile Giving - Mobile Ticketing - Online Registration - Online Ticketing ## Support Options - 24/7 (Live rep) - Chat ## Category - [Ticketing Systems](https://www.softwareadvice.ie/directory/4641/ticketing/software) ## Related Categories - [Ticketing Systems](https://www.softwareadvice.ie/directory/4641/ticketing/software) - [Registration Software](https://www.softwareadvice.ie/directory/4145/registration/software) - [Fundraising Software](https://www.softwareadvice.ie/directory/1543/online-fundraising-platforms/software) - [Charity Software](https://www.softwareadvice.ie/directory/4280/nonprofit/software) - [Fundraising & Donor Management Software](https://www.softwareadvice.ie/directory/417/fundraising-software/software) ## Alternatives 1. 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My only complaint is that the software does not retain the emails sent through this system. I had an instance where an email did not process correctly, and in order to resend it, I had to retype the entire email. I now write the emails in a word processor, save the file, and then copy and paste to Arts People. > > Ticketing system was set up in 2-3 days by the Arts People tech team, and they provided ongoing support throughout the process as I learned how to navigate and customize the system. The amazing customer service allowed me to open ticket sales (and bring in revenue) while I was getting up to speed. ----- ### "Great Company, Does most everything we need" — 4.0/5 > **Brandon** | *20 November 2023* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: Great customer service, usual response time is within in hours. they have an emergency number as well. Integration to our website was easy, they made it work with what we have and it was great > > **Cons**: They have to do all coupon, pricing things. Sometimes confusing to put in coupon codes for our costumes > > We have been with Arts people since before Neon One purchased them. We have enjoyed using the system. ----- ### "Not what it used to be" — 3.0/5 > **Kate** | *26 June 2025* | Performing Arts | Recommendation rating: 6.0/10 > > **Pros**: I liked how Arts People did not require a long-term contract or monthly fees. I initially chose Arts People because of its affordability and fees based only on transactions. > > **Cons**: When we first signed up, customer service was helpful, but it became more automated over time and the customer service declined significantly as transactional fees increased. > > When we first contracted with Arts People (around 2017), the customer service and costs were very useful for our operations. We were assigned a specific support person, but by the second year we had it, we had randomly assigned support. The software remained stagnant as the support became less reliable; then, when Neon One acquired Arts People the fees increased without any improvements to the software or customer service. I appreciated their arts-focused service in the beginning, but I chose to leave because it felt as though the customers had become an afterthought. ----- ### "Arts People has helped my small community theatre in many ways resulting in higher revenue." — 5.0/5 > **Leira** | *11 May 2017* > > **Pros**: It is easy to use , comprehensive and Arts People's customer service is the best I have had anywhere (I wish local waiters were as helpful as AP's client services department\!). With integrated ticketing and donor services we now know much more about our patrons, how best to reach them, and what they respond to. The result is higher ticket sales, larger and more frequent donations, and generally stronger support of our little theatre. That the software integrates seamlessly with our website and products like Mailchimp and Facebook is a big plus. The help desk is full of articles which are clear and videos which give step by step instructions for the visual learners among us. But the strength of AP is it's people. Every person I have had contact with is a theatre artist. Because of that they really get my organization, why things I think are critical really are (so nice not to have to convince people of what is important\!), and how to best solve whatever problem I am having. Recently they have been expanding their marketing tools. I know that there are many more benefits awaiting my organization if I fully utilize the products that Arts People offer. And, Arts People is CRAZY affordable, with very low start up costs and below market fees. Truly the best investment we have made at Ferndale Repertory Theatre. > > **Cons**: They have not yet solved global warming. I am sure they will get on that when they have a free minute. ----- ### "Excellent program for box office management" — 5.0/5 > **Brian** | *7 April 2021* | Performing Arts | Recommendation rating: 10.0/10 > > **Pros**: Very navigable patron and show income reports for tracking purposes. Ease of converting ticket purchases to gifts, vouchers, or refunds. Offers many different patron/campaign/donor categories to track different nuances of progress on the admission and contribution fronts. Customer service is also extremely prompt, friendly, professional, and helpful. > > **Cons**: It's sometimes hard to track down certain retail items; also recurrent gifts often will take place without me receiving an email notification, which can sometimes cause a blind spot in my tracking abilities. Also, make sure to double-check before you finalize processing a donation or refund, as you can't simply edit erroneous transactions. Lastly, customers are prone to creating duplicate patron/donor files, which can make our database somewhat messy. But it's still navigable. > > Overall, ArtsPeople is a very intuitive software with lots of friendly, reliable, and helpful staff to help fill in any gaps with the software itself. They're always open to suggestions on improving their product; and any of their flaws pale in comparison to their many virtues, which have proven extremely helpful during the last two seasons of unprecedented shifts in programming. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/35731/arts-people?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/35731/arts-people) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data