--- description: Review of Sustain Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sustain | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Fundraising & Donor Management Software](/directory/417/fundraising-software/software) > [Sustain](/software/35735/sustain) # Sustain Canonical: https://www.softwareadvice.ie/software/35735/sustain Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/35735/sustain?page=2) > Sustain is a robust Fundraising Management Software program that began early development in January of 2004 and was released December of 2007. Much of Sustains’ design came from feedback and needs of end users, and not the design of technicians. Sustain offers a whole new outlook on fundraising management software. Designed with the user in mind, Sustain allows for a professional transition into properly managing your nonprofit organization. From entering donations and pledges, to simple mail marketing, to distinctive reports, Sustain guides the user from start to finish seamlessly. School Fundraising, Membership Associations, Child Services and Healthcare became the building blocks of the core design and feature set of Sustain. Today we thrive on the good nature of our customers and we continue to build for the future. Listening to what our customers’ needs are allows our product to be built around you and your organization. > > Verdict: Rated **3.6/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 20 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Sustain - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Sustain is also available at $150/mo and $300/mo with additional features. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alumni Management - Auction Management - CRM - Campaign Management - Contribution Tracking - Donation Tracking - Donor Management - Email Templates - Event Management - Fundraising Management - Gift Matching Management - Grant Management - Membership Management - Mobile Giving - Online Giving - Payment Processing - Pledge Management - Receipt Management - Recurring Giving - Volunteer Management ## Support Options - Chat ## Category - [Fundraising & Donor Management Software](https://www.softwareadvice.ie/directory/417/fundraising-software/software) ## Related Categories - [Fundraising & Donor Management Software](https://www.softwareadvice.ie/directory/417/fundraising-software/software) - [Donation Management Software](https://www.softwareadvice.ie/directory/418/crm-software/software) - [Fundraising Software](https://www.softwareadvice.ie/directory/1543/online-fundraising-platforms/software) - [Charity Software](https://www.softwareadvice.ie/directory/4280/nonprofit/software) ## Alternatives 1. [DonorPerfect](https://www.softwareadvice.ie/software/389956/donorperfect) — 4.5/5 (1384 reviews) 2. [Donorbox](https://www.softwareadvice.ie/software/380685/donorbox) — 4.8/5 (624 reviews) 3. [Neon CRM](https://www.softwareadvice.ie/software/3122/neoncrm) — 4.3/5 (613 reviews) 4. [DonorSnap](https://www.softwareadvice.ie/software/2048/donorsnap) — 4.6/5 (405 reviews) 5. [OneCause](https://www.softwareadvice.ie/software/17876/bidpal) — 4.7/5 (379 reviews) ## Reviews ### "Love Sustain" — 5.0/5 > **Kimberly** | *13 November 2018* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I love the report system for the donations. I like how I can transfer to other programs in order to save to my files and also email them to others. I also like that it lets me know when there is an address close to another one in case it's the same address. > > **Cons**: I am not a fan of the latest update to plug in donations. I have to go to another part under the person to put it in and before it would go straight to it to enter. > > Great Service when I call. ----- ### "Great Customer Service Experience" — 4.0/5 > **Patti** | *1 March 2017* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: Ease of use > > **Cons**: Very geared to fundrasing and less geared toward Alumni Relations. Fundrasing is possible because of Alunmni so the software should be more robust for keeping track of alumni. > > In terms of Alumni Relations the software is geared more toward fundrasing, but with the great level of customer support I have received, it does the job. ----- ### "Very Small Company, Very Poor Implementation" — 2.0/5 > **Jay** | *13 May 2019* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: The software itself isn't that bad. Since Sustain is a very small company with only a handful of employees, it was sort of nice to be able to talk to the guy who developed the software, you get to hear why they made the choices they made directly from the horse's mouth. > > **Cons**: \#1 it's not truly web-based, you remote into a Windows server to run essentially a customized Access database. The software was a bit rigid, particularly in reporting. You can't just create your own reports, you only get what Sustain has decided to put in there. None of the canned reports really fit what our team needed and we had to pull the plug on Sustain before they could customize what we needed. > > Again the software itself wasn't that bad, it was the implementation/migration from our previous system that was terrible and the reason we were not successful with Sustain. They set an expectation that we could just send them the SQL database from our previous system and they were experienced enough with that system to take it from there, that they had done this before. That's not at all what happened, the data got only half migrated and it was on me the customer to fill in the holes (though we paid them for implementation services). They had very little in terms of documentation, they had a migration template but didn't give it to me, I had to find it. Very disorganized and immature company, very little documentation, cannot be trusted to move all the data over you need to be successful. Also we had to ask for a new trainer, the first one we got was extremely defensive and gruff, can't believe he's in a customer-facing role, simply does not have the temperament for it. ----- ### "Donation management" — 4.0/5 > **Leslie** | *28 February 2017* | Nonprofit Organisation Management | Recommendation rating: 6.0/10 > > **Pros**: It's relational. Can record a number of characteristics about each record. > > **Cons**: Unable to generate letters with exactly the write salutation and return address name. > > Overall the software provides me with the information I need. Because it is so multi-faceted, attending training is mandatory. Even after my initial training I find myself clicking around to intuitively get, for instance, the report I need. It would behoove new users to make a list of all the ways you plan or foresee using the product and choose the level of training necessary. And take copious notes because you'll need them for tasks that you do only periodically. I'm certain I'm not using it to its fullest capabilities. ----- ### "Very Intuitive" — 5.0/5 > **Lorna** | *6 March 2017* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Very intuitive. > > **Cons**: No user manual. > > From the first day Sustain was installed I have found the software easy to use. And the rarity I have encountered a question, great customer service\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/35735/sustain?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/35735/sustain) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data