4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Jitterbit

Jitterbit empowers productivity and performance by automating critical business processes for faster, more informed decision-making. Jitterbit’s Harmony is the only platform to seamlessly combine the power of integration, API Management, EDI, and no-code app creation to amplify the value of on-premise, cloud-based, and SaaS systems and accelerate the digital journey. The Jitterbit Solution pairs best-in-class technologies with the experience and expertise of engaged subject matter specialists and thought leaders. Thousands of organizations worldwide rely on Jitterbit’s 20-plus years of expertise, award-winning technology, and extensive partner network to help them save time and money, remove friction, and mitigate risk, without compromising the human experience. Your journey is our journey. What makes Jitterbit stand out in the market is that we deliver exceptional technology, service, and expertise all at once to meet and support customers wherever they are in their digital journey.
Jitterbit Software - Customer list
Jitterbit Software - Dataloader Salesforce
Jitterbit Software - Integration
Jitterbit Software - LDAP Synchronization
Jitterbit video
Jitterbit Software - Customer list - thumbnail
Jitterbit Software - Dataloader Salesforce - thumbnail
Jitterbit Software - Integration - thumbnail
Jitterbit Software - LDAP Synchronization - thumbnail

Jitterbit pricing

Jitterbit has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

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Jitterbit Reviews

Feature rating

Value for Money
4.3
Functionality
4.4
Ease of Use
4.2
Customer Support
4.4
5 reviews of 45 View all reviews
Ali
Ali
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/10/2019

Ease your Integration

Pros

It supports data integration between multiple systems and platforms with ease. Most of the configuration is point and click, easy to set up. There are hidden features that can replace many other applications. Jitterbit also makes it easy to integrate with legacy system by directly tapping into their data source.

Cons

There needs to be better onboarding of clients to introduce some "hidden" features so that clients can get the full advantage of this powerful software

Julianne
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 31/12/2019

Fantastic Salesforce ETL Integration Application

We have several scheduled integrations between an internal SQL database and Salesforce and have been very happy with the Jitterbit application.

Pros

Jitterbit makes integrating with Salesforce.com easy. I have been using the product for years at various companies and have yet to find an ETL that makes the integration process as smooth.

The point click interface makes the data mapping available to non-developers and there are many built in transformation formulas that will allow you to complete necessary transformations (ex. If incoming data value = x, then 'y', etc). The success and error handling options provide confidence your scheduled operations are running smoothly and help administrators/users troubleshoot and correct errors quickly. We were able to get an integration with our SQL database completed, including testing, within a couple of hours.

Their customer service team is responsive and willing to spend time helping you solve issues as needed and the price point is competitive.

Cons

We have two Salesforce orgs and in order to integrate to both of them we would have to purchase two endpoints. It would be nice to have a little more flexibility on pricing plans. Maybe based on the number of operations that will be running rather than end point alone.

Alternatives Considered

Anypoint Platform

Reasons for Choosing Jitterbit

Ease of use for integrating to Salesforce.

Reasons for Switching to Jitterbit

Jitterbit has a faster implementation and maintenance time for teams that do not have dedicated developers.
Konrad
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
4

3
Reviewed on 27/9/2023

Best for simple integrations; not recommended for complex ones

Note that we decided to exclusively use Cloud Studio as Jitterbit plans to decommission the desktop studio application eventually. Jitterbit is a clever idea for a product which could make simple, 1:1 file integrations graphical and easy to understand, but for our integrations it is not as reliable or as efficient as simply using an established programming language. We had hoped that it could replace all of our existing integrations and even be turned over to users outside of IT, but what we discovered was that all of our integrations require programming experience and are not maintainable by users.

Pros

It is fairly easy to make initial connections to other systems using Connectors. Variables can be used in connection setup to easily swap out configuration. Entire JSON data structures can be stored to a single variable and passed into other components.

Cons

None of our integrations could be created without using the proprietary scripting language on some level, which sometimes suffers from data type conversion problems. Complex integrations require large amounts of esoteric scripting and managing large amounts of global variables. Lack of appropriate variable scoping often introduces bugs. Error/exception handling must be done manually--there is no try/catch feature. Notification queue type integrations are especially difficult to create. Jitterbit professional services advised against letting projects grow too large as they can become corrupted.The Cloud Studio interface will often silently time out leading to strange behavior or sudden return to the login screen. Projects cannot be tracked by git or other source control. Some changes to project components save automatically making it easy to accidentally break something. JSON schemas cannot be built with the GUI from scratch; you must instead past in a sample, and then you can edit them.The management interface for viewing logs is currently awkward and buggy, requiring manual typing out of filters. Filter wildcards behave inconsistently. A big update to this interface is said to be on the way.

Response from Jitterbit

Konrad, thank you for taking the time to leave your honest feedback. We are disappointed to hear you've experienced so many roadblocks in your time using our product. We will reach out to you directly to better understand the issues you encountered so we can work to correct them.

Replied 30/10/2023
Tom
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/9/2023

Jitterbit Review

The productr is phenomenal and the communication is great!Props to [sensitive content hidden]

Pros

I like its ease of use and the communication of your support team members name [sensitive content hidden]

Cons

Its uniqueness created a bit of a learning curve at times

Alternatives Considered

Informatica MDM & 360

Reasons for Switching to Jitterbit

Price and agility

Response from Jitterbit

Thank you, Tom, for choosing Jitterbit as your integration partner! We love hearing when our customers are happy with our product and support team.

Replied 12/10/2023
tim
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/9/2023

Great Company

Great and easy to work with. We had a very short time to make a decision on a partner. They made the process easy and transparent, which we were not getting elsewhere.

Pros

Great support. Any questions I have they are right there with me to get an answer and follow up to make sure it's resolved.

Cons

Website could be better at exploring future uses,

Response from Jitterbit

Thanks for your great feedback on our support team, Tim. You'll be happy to hear we are constantly making improvements to our website to make it easier for people to navigate and find potential solutions using Jitterbit. We would love to hear your thoughts on the website specifically - please reach out to [email protected] if you're interested in having a conversation.

Replied 12/10/2023

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