LogMeIn Pro

Pros

The LogMeIn Pro software has pleased me a lot in terms of technical remote access and support for some junior developers. I access files daily on the intranet with LogMeIn Pro and it has always been stable, without lags and delays. It is also possible to use collaboration features using chat, voice and video with the assistant during a remote access help.

Cons

LogMeIn Pro is nothing short of competing software. It has great visuals and features and especially a good price technical support. I don't see any problems to report.

Pros

I like how you can seemlessly connect to client's computers.

Cons

The requirement for the user to have LogMeIn Pro installed beforehand.

Alternatives Considered

Reasons for Choosing LogMeIn Pro

Switched From

Reasons for Switching to LogMeIn Pro

Pros

I like the simplicity and reliability of the tool. It makes remote access incredibly easy, if you are working from home or need to quickly get into a computer while on the go. Also the file transfer option is also good which allows to transfer large files as well.

Cons

It is bit pricey for small business or if want to use it just occasionally. The mobile is also not very responsive.

Pros

It works well for remote work and is secure.

Cons

We’ve experienced some bugs over time with regards to its consistency.

Pros

Easy to use and the cost is low for the value you receive

Cons

There is nothing that stands out for me to give a CON

Pros

It is an excellent price for the functionality. I also like the pricing structure as compared to TeamViewer (it allows unlimited users, and you pay based on how many computers you are accessing). It is very easy to use, with very few kinks. It also is very nice that it saves the log-in information to the computer so that you don't have to type it every time.

Cons

The mobile app is a bit frustrating because it changes the resolution of the screen you are remote accessing, I assume because it's trying to make things more visible, but then you can't see the other parts of the screen or certain buttons on the program that we use the most. It would be nice if it was optional to change the resolution, but it does it automatically. I would like to just zoom in when necessary and otherwise see the entire screen.

Alternatives Considered

Reasons for Choosing LogMeIn Pro

Switched From

Reasons for Switching to LogMeIn Pro

Pros

I liked the Remote Access feature, the ability to remotely manage without connecting to the screen.

Cons

After they hiked up their prices, we switched to a cheaper alternative.

Alternatives Considered

Reasons for Switching to LogMeIn Pro

Pros

I like that LogMeIn Pro promotes a remote working environment
Accessing computers remotely is easy and secure
I like that LogMeIn Pro is straightforward and the UI is amazing.

Cons

My experience with LogMeIn Pro is great and no complaints.

Pros

THE DIRECT T V CUSTOMER service worker was able to get serial numbers from the box that i could not see

Cons

giving up the privacy of my dwelling as i moved around

Pros

Logmein can be easy to manage via their web interface and desktop application. Is a low cost solution to a large remote control environment. Allows you to control and track user access, can be used from a mobile device which can be extremely useful in certain situations.

Cons

To remote access the computer you have to have the local or domain administrator credentials. If i wanted to give a non admin user access to their desktop PC from their laptop it is not possible to accomplish via logmein.
Desktop client has extremely limited functionality - most of the management has to be done from the web interface that has poor support for popular browsers like Chrome.

Pros

It's easy to login, set up my desktop, and use most of the functionality of my desktop at work.

Cons

It logs out a lot, the screen resolution isn't great, and voice/video does not work from remote desktop.

Pros

I can easily access a remote computer through another computer or mobile device (iPad, iPhone) and run programs/perform tasks on the remote computer. For example, if I'm in court with only my iPad and must run support calculations (program not available on iPad), I can log into the office computer, run the program from my iPad, and get the answers I need.

Cons

Transferring files from one computer to another can be time-consuming if the file is moderately large.

Pros

LogMeIn Pro is probably the best remote access tool I have ever used. It's easy to use and offers a ton of features. You can train someone how to use it in a few minutes and then they're good to go.

Cons

LogMeIn Pro is pricey...that's the biggest con. They have a history of raising their prices repeatedly and out of nowhere making it hard to justify to management when there are many tools (tools which are catching up in features as well) which are much less expensive.

Pros

It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me!

Cons

There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program.

Pros

It has a robust feature set and has apps for Windows, iOS, Android, and Mac.

Cons

It's very expensive for what I've used it for, but it's also more reliable.

Pros

This software is the greatest. It is easy to use. It is easy to setup. You can easily remote access computers from anywhere.

Pros

The client software was very easy to test, validate and deploy on short notice for our entire organization. The ability to provide multi-factor authentication for end users, coupled with simplistic control access from an administrative portal made this a no brainer. You get great value for what they can offer in their product.

Cons

Occasional random end user disconnects using the remote computer connection even over a strong internet connection without lag. Not the greatest graphics experience if you are attempting to remotely control a PC in which performance is needed, but that is to be expected with any remote application.

Pros

Great solution for remote management and help desk software for enterprise PC support.

Cons

Connection can be slow at times, and doesn't play well with ultra wide monitors.

Pros

Ease of use. You can stay logged on. Normally no problems. Very rarely disconnects.

Cons

I had to buy a bigger laptop because seeing the screen became problematic.

Pros

I liked the flexibility and freedom that I get from having the LogMeIn software on my computer. I can leave the office and access my entire desktop computer right from my laptop at home. Having this software gives me confidence that I can leave to go to a doctor's appointment or start the day from home without worrying about taking the extra step to save files to an external drive.

Cons

I would give LogMeIn a 5 out of 10 when it comes to being a user-friendly software program. I did not find this one to be intuitive or easy to navigate - especially in the beginning stages where I was getting the hang of the app. Another downside for me is the lag time delays and very slow download speed whenever I access a Microsoft office suite file.

Pros

The speed and features of the software in most cases.

Cons

The pricing model and recent cost increases.

Pros

The ability to login to a desktop from another device. You can even log in from your phone or iPad.

Cons

It seemed expensive for what we used it for. We went pro primarily to be able to print on a local printer rather than the printer associated with the desktop. Ultimately it was too expensive for us. The main downfall was you have to call to cancel and that phone call was a disaster. It was rather unprofessional (not in terms of being rude, but in terms of professionalism). When I called there was a good 5-10 seconds before anyone answered. A 2-minute hold lasted 15 minutes and then no one ever came back on the line. It was my only customer service experience with them and it was not good.

Pros

Simple to install and deploy for our users. Works cross platform and a reliable way to get remote access to desktops.

Cons

Not the cheapest solution in the world, we also have Logmein rescue subscriptions which again are not the cheapest. But work.

Pros

This software makes working from home easy! I can access my files at work and print to my own printer at home.

Cons

My only dislike is that I have to leave my PC on since this works on individual PC's versus a VPN on a server.

Pros

Logmein has many great features for remote support. File transfer is a nice bonus and has saved me in sticky situations.

Cons

The software can be a little confusing to set up. However, once it is up and running I have very little worries with it.

Pros

As far as remote access programs go, this is one of the best we have used. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products.

LogMeIn also offers some good security features essential for business application. It is very easy to manage users while allowing each user to create their own account and password. Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely.

Cons

Mac to PC can be frustrating. Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.). Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session.

Pros

The ease of use and product features are what I like most. Screen-blanking features for HR purposes, multi-monitor use for picky Engineers, and being able to manage all through LogMeIn Central. Also, the secure link between the User PC at home, the servers at LogMeIn, and the PCs on our network was also a huge benefit.

Cons

There is a small learning curve when trying to teach our users the difference between their LogMeIn accounts and their domain accounts, but they get it eventually.

Pros

We have used this product since 2012. In 2012 the product cost $39.95 annually which was very reasonable and the product was reliable and did what we needed it to do.

Cons

Since 2012 the cost has creeped up to $350 annually. In the last 1-2 years the product's connection speed is slower and the keyboard shortcuts sometimes don't work which is annoying.

Pros

Logmein pro is one of the most amazing products I have ever tested and used.
You literally can't go wrong with it.
You get to manage all the computers you need across the globe with a simple install, it bypasses firewalls and it allows you to have both remote control of the computer and the "back" of the computer, you can do things to give support without actually having to take over the screen, mouse and keyboard. There is simply no other software like it. You have control over everything in a smart and simple way.

Pros

I have used LogMeIn for personal use since Free version still exist. I have switched to Teamviewer for personal use when it no longer free but still have use the Pro version for business use

Have to admit that connecting from a web interface instead of an installed client is the true convenience over TeamViewer (which still needs a client installation from where you initiate the remote connection)

Connection speed is good without much lag (the lag is acceptable compare with other competitors)

Although LogMeIn allows multiple connections to a single host but my usage is mainly one to one support, therefore, I am not taking advantage of this feature.

Price started from single license with Pro version (as opposed with 25 license for Central) and it is cheaper than any Teamviewer business version

Can logon with Domain authentication make it a more Enterprise solution

Cons

unlike Teamviewer, it does not offer any free version at all for personal use

I find the sound quality an issue with LogMeIn

Pros

LogMeIn Pro works on any system. The software is reliable, we haven't had any real issues that weren't handled immediately which eliminates frustration. I have been able to access my desktop worldwide without any issue in the past seven years.

Cons

The cost is definitely a drawback. Mac to PC can sometimes be a bit frustrating too.

Pros

LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.
The tools and options to make the remote support experience complete, is what i like the most on this app.
It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

Cons

I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.
Also, we could use more frequent updates to fix bugs and errors.

Pros

This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

Cons

This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

Pros

Access to clients computer from anywhere, including vacation spots if needed.
Giving clients remote access that they had no clue they could do while they were on vacation.
Printing is another necessity that this program offers.

Cons

I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working.
Multi monitor feature needs refining including visibility and pixel matching.

Pros

Initially it was very solid and provided great remote access and feature functions

Cons

The reliability is awful and their customer service can't do much about it as it is an infrastructure problem. The worst part is that they increase pricing to almost double every year and the quality of the service declines.

Pros

I used this software for many years when I ran a software company. It was our go to for accessing our users nationwide and they were happy to have it running on their computers so we could log in as required to assist them.

Cons

Sometimes it was a bit slow to connect but this may have been due to the quality of the end users PC and broadband line. No other things I disliked.

Pros

Work both in browser & Client application. User management and permission options. Feels same as local computer as it has various resolution options

Cons

Pricing seems to be on the higher side..

Alternatives Considered

Pros

Ability to remotely "sit" at another desktop without leaving your office! Or you forgot to retrieve a file, with this you can just login and print it at your desk!

Cons

I have not found anything that I don't particularly like about the product. Haven't used all the available options, but the ones I have work great

Pros

Since remote working was enforced in Ireland in 2020, LogMeIn has been the backbone of my work day and it has never failed me. I really like the separate file manager and multi-monitor setups.

Cons

I really like the clipboard sync feature, but it could do with a reset button on the interface as sometimes when the remote computer locks, the clipboard sync does not work until the connection is ended fresh connection is established.

Pros

Love that's its easy to use and very intuitive. Can create groups and add computers to each group. Keeps things organized. Able to create an account for user to access their own workstation with only access to their computer. Ability to send links for download.

Cons

It's more expensive than it used to be. Had to move away from the cost trippled.

Alternatives Considered

Reasons for Switching to LogMeIn Pro

Pros

At the moment worked OK, and we had an discount for several licenses. But then we had to switch to meet security requirements.

Cons

We used the use LogMeIn Pro. but then we start having problems during AD deployments, sometimes the silent install did not open port on FW, we never found why, so we had to open those ports thru ad directives. , and we end up after an security audit that at that time logmein encryption did not pass the minimum encryption level needed (at the time of the audit was 256, when the competition (teamviewer was 1024).

Pros

It is very east to use and access multiple PC's with one application. The best thing about Logme in is we can access PC's from Web browser instead of downloading additional softwares or tools. The other feature I use using this software is to download large files from one PC to another.

Cons

Remote PC access is depending on the internet speed. If internet connection is slow, gets disconnected too often. UI needs an update as it looks same from past 10 years.

Pros

What I like about LogMeIn is the ability to save passwords. This makes it easier when logging into a server and you forget the Windows' User Profile credentials. You receive a little notification that tells you, you can login with the Saved Username/Password.

Cons

With LogMeIn, you do not have the ability to have multiple users log into the remote destination. This isn't necessarily a harsh CON, more of a minor inconvenience, because it's not often I'll need someone else to remote into the same destination as me.

Pros

This software is just so easy to use. I can be sitting at my home computer and sign in at logmeinpro and I am in my computer at the office in no time. It is as if I am actually sitting there. It is fast and easy to manipulate.

Cons

I am not sure if it is something I do wrong, but when I sign in to logmein and it sends me to my computer at the office, it scrambles all of my icons I had in order on my desk. This creates me to having to look for the icons that I actually need to get into.

Pros

Overall I like the problem that LogMEIn solves. Super happy that there is a tool like this that exists. We would use it daily and it was good to have access to remote CPU's.

Cons

Overall Quality is ok. Connection always seems unstable and seems like there's a lag but could be my own internet speed.
Ease of Use: Fairly easy, but not real intuitive
Features & Functionality are basic and decent.
Customer Support: Needed but process was long and drawn out. Not too helpful

Pros

It is relatively easy to login and there is not a ton of lag, which is great. I do not notice it pulling a ton of CPU, either. I like that I am able to login to another computer at another location and pull whatever I need without having to travel from building to building.

Cons

Unfortunately I have to download the LogMeIn client everytime I want to use it, so I limit my logins and build up a few requests before I login and complete multiple ones at a time just because of the effort it takes to login. The view of the remote computer is also a bit odd. You cannot make it large enough to look normal without obscuring some of the screen, and the font is a tad fuzzy.

Pros

I really like that I can log into my work PC day or night. It is easy to use and gives me the freedom to work outside of my office. I have access to everything on my work PC. I cannot say enough good stuff about this software.

Cons

I cannot think of anything. I have been using the software for sometime and never have problems with the software.

Pros

I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.

Cons

There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company

Pros

LogMeIn Pro has a lot of features, is easy to setup, carries a lot of secure connection features, and enhances productivity as a great remote desktop application.

Cons

The features are great and the setup is easy. However, the remote desktop features has many errors at times. I can't see my screen sometimes and other times, it takes a long time to load. It makes the software hard to recommend or trust to work.

Pros

Great tool for remotely utilizing an office workstation in a BCP environment for an extended work period.

Cons

The cost is prohibitive to utilize this as a full time solution for a large amount of staff and users.