--- description: Review of Qualifacts Credible Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Qualifacts Credible | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Mental Health EHR Software](/directory/16/mental-health-emr-billing-software/software) > [Qualifacts Credible](/software/357446/qualifacts-credible) # Qualifacts Credible Canonical: https://www.softwareadvice.ie/software/357446/qualifacts-credible Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/357446/qualifacts-credible?page=2) > The Credible EHR by Qualifacts is a highly sophisticated web-based Electronic Health Record (EHR) system tailored to the unique needs of behavioral health and human service agencies. This comprehensive system offers a wide range of functionalities designed to improve clinical, administrative, and financial operations for various service providers, including large enterprise agencies, multi-location \& multi-specialty organizations, CCBHCs, SUD treatment, residential/inpatient programs, and agencies that support Autism/IDD. With over 20 years of industry experience, Credible EHR stands out for its deep configurability and comprehensive features. Recognized as Best in KLAS for Software and Professional Services in Behavioral Health, it offers a user-friendly interface, mobile accessibility, and robust analytics capabilities. Key features include intuitive workflows for scheduling, treatment planning, and documentation, customizable forms and assessments, clinical decision support, integrated telehealth and patient portal, mobile access, inpatient and integrated care, clinical alerts, robust analytics, advanced search, and Business Intelligence. Credible EHR offers extensive configurability so you can optimize the software to align with agency workflows, programs, and compliance requirements. Self-service features enable you to tailor the EHR, without relying on vendor customizations, saving you from unbudgeted expenses. The EHR has configurable menus, smart screens, and intuitive workflows, which improve efficiency. Access various clinical tools and assessments like Wiley Treatment Planners, CANS, ASAM, PHQ-9, DLA-20, and more. Clinical Decision-Making support includes evidence-based treatment suggestions, preventative care reminders, and identifying potential drug interactions. Integrated billing features connect to service documentation to ensure accurate claim submissions and reduce errors. The highly configurable module accommodates various payment models, to meet state requirements and value-based reimbursement. Our financial solutions enable you to achieve 8% fewer claim denials and collect receivables 24 days faster than industry standards. The EHR includes data analytics tools for valuable insights into clinical outcomes and operational efficiency, facilitating strategic decision-making. It offers standard reports, advanced search, custom report generation, dynamic dashboards, and a Business Intelligence module. Features also support residential programs and inpatient care services. The facility whiteboard and duty log features ensure consistency across staff shifts. Effectively manage individual room assignments and transfers through a virtual representation of your clients. The HIPAA-compliant mobile app enables access to client data, task completion, and documentation, without an internet connection. Manage telehealth services with integrated virtual care and patient portal solutions. Comply with local regulations and state-specific reporting with report maintenance, state updates, data submission support, and guidance on best practices. The EHR offers interoperability with other systems, state HIEs, labs, hospitals, and primary care providers. The Credible EHR hosting centers exceed industry standards with continuous SSL encryption and options for two-factor authentication and single sign-on. With adherence to leading security standards, including ONC certifications and SOC 2 Type I and II testing, we safeguard sensitive information. With our all-inclusive model, additional functionalities are available to all customers without version fees. The SaaS model ensures effortless deployment of updates and upgrades in the cloud, minimizing disruptions to operations. The streamlined implementation process typically takes less than six months, and our robust customer support ensures that agencies can maximize the use of their EHR system. > > Verdict: Rated **3.9/5** by 72 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 72 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Qualifacts - **Location**: Nashville, US - **Founded**: 2000 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: We are happy to discuss solutions and pricing for individual agencies. Qualifacts offers three EHRs – Credible, CareLogic, and InSync - our team of experts will help you find the best solution based on your location, programs, and specific needs. For additional pricing information, please request a demo. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Calendar Management - Care Plan Management - Charting - Claims Management - Claims Scrubbing - Clinic Interoperability - Clinical Notes - Coding Assistance - Compliance Tracking - Confirmations/Reminders - Customisable Forms - Customisable Reports - Customisable Templates - Decision Support Systems - Document Management - Document Storage ## Integrations (1 total) - Method One ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Mental Health EHR Software](https://www.softwareadvice.ie/directory/16/mental-health-emr-billing-software/software) ## Related Categories - [Mental Health EHR Software](https://www.softwareadvice.ie/directory/16/mental-health-emr-billing-software/software) - [Electronic Medical Records Software](https://www.softwareadvice.ie/directory/8/electronic-medical-record-software/software) - [Mental Health Software](https://www.softwareadvice.ie/directory/4548/mental-health/software) ## Alternatives 1. [TherapyNotes, LLC](https://www.softwareadvice.ie/software/5615/therapynotes) — 4.7/5 (955 reviews) 2. [Sessions Health](https://www.softwareadvice.ie/software/377550/sessions-health) — 4.9/5 (113 reviews) 3. [EHR YOUR WAY](https://www.softwareadvice.ie/software/3789/ehryourway) — 4.9/5 (527 reviews) 4. [TheraNest](https://www.softwareadvice.ie/software/390303/theranest) — 4.4/5 (1029 reviews) 5. [CounSol.com](https://www.softwareadvice.ie/software/33059/counsol) — 4.7/5 (828 reviews) ## Reviews ### "Credible" — 5.0/5 > **Chris** | *8 October 2018* | Mental Health Care | Recommendation rating: 7.0/10 > > **Pros**: I like that I can easily find my client's information on the side tab. It is easy to locate files and find what I am looking for. I love how I can track my progress and see how I am meeting the needs of the clients that I see. I love the fact that there is a contact tab and it shows everyone who has a release for information. > > **Cons**: I do not like that if I put the date of a service before putting in the notes, the date does not always save to the signature page and I have to put the date back in. > > I love that all of the client's information is readily available and displayed on their page. It is easy to use and navigate from page to page. ----- ### "I am not sure what this means" — 4.0/5 > **Jennifer** | *26 November 2024* | Mental Health Care | Recommendation rating: 7.0/10 > > **Pros**: Ease of most clinical paperwork and ability to create unique forms to suit our needs. > > **Cons**: Credible Plan - the date fields are confusing. End vs. goal date. Everyone messes them up and even people who have used the Credible plan for a long time forget which to use. The cost of ad on features such as IQ and the client portal or prohibitive for smaller agencies like mine. We always go third party on these types of features because it is never cost effective to use Credible's. > > Overall, good. Customer service is improving. I wish Credible would find a way to make the additional features cost effective for small agencies and not just price to the larger agencies. ----- ### "Chief Information Officer" — 1.0/5 > **Chris** | *21 May 2025* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: The system is horrible in many ways. The company is not transparent with the software limitations. They made many promises, which we know will never work. > > **Cons**: Prior to go live, which was last May 2024, we were told the system would meet our needs. I year later , we are working still with team support weekly. Minimal fixes have been done. > > Horrible, would not recommend. Incapable support team. Issues not able to be fixed. Constant breaks in the EHR systems, which causes other problems. ----- ### "Credible Review" — 5.0/5 > **Michael** | *15 November 2024* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: This system allows for increased ease of use, most is not all data can be searched for or exported into reports, the knowledge base allows for a quick and easy reference for any and all matters. > > **Cons**: Some of the build in treatment plan feature last the high degree of customization the rest of the application has, and the form builder does not allow for tables. > > I've been the system admin for our agency's Credible and help build the system out for our use. The implement team was phenomenal walking us through each stage of the roll out, helping train staff and providing support. The system post go-live allowed for easy trouble shooting, advanced customization, data exporting, state reporting and form building. Compared to other applications I've worked on this system answers most is not all out needs. ----- ### "My review of Credible program" — 4.0/5 > **Lara** | *22 November 2024* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: I feel the program is easy to learn. You can maneuver through easily, it's pretty self-explanatory. You can figure things out new things on your own. > > **Cons**: I sometimes have problems finding clients. It would be nice if you just started typing a name and everything similar drops down for you to see. Many times we are given an incorrect spelling of a clients name and can cause a duplicate entry of the same client. > > Its mush easier to use than any past program I've used at this office. I love all the reports and information I can extract for bill. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/357446/qualifacts-credible?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/357446/qualifacts-credible) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data