--- description: Review of First Due Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: First Due | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [EMS Software](/directory/4308/ems/software) > [First Due](/software/357561/first-due) # First Due Canonical: https://www.softwareadvice.ie/software/357561/first-due Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/357561/first-due?page=2) > First Due is the fastest-growing end-to-end AI-powered software solution for Fire \& EMS. Built in the cloud, First Due brings every aspect of public safety operations together to help agencies improve emergency response, streamline compliance, reduce administrative work, and make better operational decisions. First Due is the last piece of software your agency needs to buy. Replace multiple point solutions with a single secure, cloud-based application. Manage NERIS, ePCR, fire prevention, inspections, pre-incident planning, scheduling, personnel, training, assets, hydrants, health \& wellness, incident command, analytics, and more with a single login accessible from anywhere. Whether you're a volunteer department, combination agency, large metropolitan organization, EMS provider, or law enforcement agency, First Due gives your team one place to manage the critical functions of your operation. By bringing your data, workflows, and teams together in one connected solution, First Due helps improve visibility across your organization, reduce manual processes, and equip responders, officers, and leadership with the information they need when they need it. AI capabilities are embedded throughout the platform to automate routine tasks, improve documentation quality, optimize scheduling, transform operational data into actionable insights, and support responders with real-time decision-making. From implementation through long-term success, First Due partners with your agency to ensure a smooth transition and continued adoption. With dedicated onboarding, training resources, responsive customer support, and continuous product innovation, First Due helps public safety organizations modernize operations while staying focused on what matters most—protecting their communities. Who we serve: - Fire - EMS \& Paramedicine - Federal - Law Enforcement - State EMS - Industrial Fire \& Safety - Provincial Fire Agencies > > Verdict: Rated **4.6/5** by 58 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 58 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: First Due - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Attendance Management - Availability Indicator - Availability Management - Barcode Recognition - Billing & Invoicing - Communication Management - Compliance Management - Controlled Substance Tracking - Customisable Forms - Data Import/Export - Dispatch Monitoring - Document Management - Document Storage - EMS Service Roles Time Clock ## Integrations (2 total) - First Arriving Dashboards - Pulsara ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [EMS Software](https://www.softwareadvice.ie/directory/4308/ems/software) ## Related Categories - [EMS Software](https://www.softwareadvice.ie/directory/4308/ems/software) - [Fire Department Software](https://www.softwareadvice.ie/directory/3889/fire-department/software) ## Alternatives 1. 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[D4H](https://www.softwareadvice.ie/software/411756/d4h-technologies) — 5.0/5 (1 reviews) ## Reviews ### "Its been a great move fro our department" — 5.0/5 > **Lee** | *9 June 2025* | Public Safety | Recommendation rating: 10.0/10 > > **Pros**: Customer Service has been top notch, nearly everyone has fire experience and understands the needs of a fire dept and can communicate on a firefighter level. > > **Cons**: I really have no complaints, the implementation process went smooth for such a large project, the follow up on everything has been addressed timely > > From the very first demo, the team was able to show how the system could do what I asked, there were no empty promises of "let me see", they knew the system and how it could already meet my needs. After implementation the follow up on everything has been great ----- ### "Great Product, Great Price" — 5.0/5 > **Bob** | *9 April 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Quality and Pricing for small services specifically > > **Cons**: Learning to use workflows was very difficult, I still do not think I know fully the capabilities of the software to tweak it even more. We do have a call set up to help me understand the process better. > > From implementation a year ago to tweaking the products to fit our service has been very good. We are always finding ways of making it work better for an and the team at FirstDue has been very accommodating. ----- ### "First Due is not the way to go" — 1.0/5 > **Corey** | *25 February 2025* | Public Safety | Recommendation rating: 0.0/10 > > **Pros**: It’s okay other then anything to do with scheduling > > **Cons**: Scheduled, the app, not user friendly. Overall very unhappy > > Unhappy with this system. My department switched to this system at the beginning of 2025 and it’s been nothing but problems. ----- ### "Great product. Constantly evolving." — 4.0/5 > **Benjamin** | *6 June 2025* | Public Safety | Recommendation rating: 8.0/10 > > **Pros**: First Due is great because of all of the different modules that we were able to combine to get rid off all the individual software that we were using. The mobile responder is fast and reliable. > > **Cons**: The asset module needs some customizable fields for truck information. When requesting trade time it does not notify the person that is being asked to trade with. ----- ### "Finally a true all in one solution." — 5.0/5 > **Dennis** | *23 April 2025* | Public Safety | Recommendation rating: 3.0/10 > > **Pros**: They are constantly updating their features and modules. With each version the system gets better. > > **Cons**: Some of the fields like contacts are not global within the modules and have to be entered in multiple locations. > > It's been pretty good. Everyone has been helpful and responsive. It's the first platform that I've found that is pretty good all around. Most software systems only do a couple modules well and are not as encompassing as First Due. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/357561/first-due?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/357561/first-due) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data