--- description: Review of HandsOn Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HandsOn Connect | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Volunteer Management Software](/directory/416/volunteer-management-software/software) > [HandsOn Connect](/software/35771/handson-connect) # HandsOn Connect Canonical: https://www.softwareadvice.ie/software/35771/handson-connect Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/35771/handson-connect?page=2) > HandsOn Connect is a cloud-based nonprofit management solution for donation management, fundraisers and volunteer management. The solution helps nonprofit professionals organize charity events, send marketing communication, accept payments and engage volunteers. HandsOn Connect enables team leaders to train, assign tasks and manage volunteers. It also generates reports and dashboards that show effective hours served and donations received by volunteers. Donor management enables organizations to organize annual campaigns, grants events, membership drives and award functions. Also, managers can run background checks on donors and ensure compliance. HandsOn Connect integrates with donor management systems such as Abila, iMis, NationBuilder and Salesforce Nonprofit Success Pack. Staff and volunteers can check in from smartphones and mobile kiosks which allows managers to track effective work hours. > > Verdict: Rated **4.1/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 23 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Galaxy Digital - **Location**: Asheville, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$225.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Flexible payment plans. Partner discounts available. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Attendance Tracking - Calendar Management - Event Management - For Nonprofits - Member Directory - Membership Management - Recognition Management - Registration Management - Scheduling - Self Service Portal ## Support Options - Chat ## Category - [Volunteer Management Software](https://www.softwareadvice.ie/directory/416/volunteer-management-software/software) ## Related Categories - [Volunteer Management Software](https://www.softwareadvice.ie/directory/416/volunteer-management-software/software) - [Fundraising & Donor Management Software](https://www.softwareadvice.ie/directory/417/fundraising-software/software) ## Alternatives 1. [DonorPerfect](https://www.softwareadvice.ie/software/389956/donorperfect) — 4.5/5 (1384 reviews) 2. [Neon CRM](https://www.softwareadvice.ie/software/3122/neoncrm) — 4.3/5 (613 reviews) 3. [Bloomerang](https://www.softwareadvice.ie/software/2973/bloomerang) — 4.7/5 (1287 reviews) 4. [Donorbox](https://www.softwareadvice.ie/software/380685/donorbox) — 4.8/5 (624 reviews) 5. [Charityproud](https://www.softwareadvice.ie/software/41695/charityproud) — 4.7/5 (86 reviews) ## Reviews ### "HOC is a commitment, but a good one." — 4.0/5 > **Annie** | *6 December 2017* | Recommendation rating: 7.0/10 > > **Pros**: The ease with which we can edit our public site and the ease with which non-admin staff can interact with the partner portal. The update to 3.0 made it so much better\! > > **Cons**: The customer service could be better. Reporting could also be more intuitive. Upgrades could also be handled more efficiently. > > Ability to report on many aspects of our volunteer program, track everything from volunteer names to emergency contacts, recruit for positions more effectively, and have a great looking front end website. ----- ### "Robust Data Management of Volunteers, Business Partners and Nonprofits" — 4.0/5 > **Christina** | *22 March 2017* | Nonprofit Organisation Management | Recommendation rating: 7.0/10 > > **Pros**: Able to customize for your needs and add other applications. Ability to run complex reports to understand data. > > **Cons**: Limits on what you can do with your website (CMS) - you have to work within the templates provided. > > I mostly like Hands On Connect and find that it meets the needs of our large organization. We typically have 300 active occurrences - which is a lot of data to keep track of. The Salesforce platform takes time to learn how to use but once you are comfortable the ability to customize and create detailed reports is priceless. I have added several custom fields to help us manage our volunteers (emergency contact info, etc). I also use the Activities (tasks and meetings) feature a lot to keep track of meetings and items that need to get done. The technical support we receive from Customer support representative is great - the team responds quickly to requests and offers several drop in lab hours a week. We don't use the Salesforce nonprofit starter pack or other Salesforce plug ins (we chose to keep our volunteer database and donor database separate) but if you do already use a Salesforce application adding Hands on Connect would be really easy. I like that there is a large community of similar organizations that also use the system and that we can share tips and ideas for making our website more functional. The biggest downside is the time it takes to learn a new system and understanding how to be efficient. It is also difficult to train community partners to use the site, but recent updates have made the partner portal easier to use. I have had a lot of success getting college interns to volunteer to help manage our database and do data entry because they all want to learn how to use Salesforce. ----- ### "Hard to use program; support worse" — 1.0/5 > **Verified Reviewer** | *3 September 2018* | Nonprofit Organisation Management | Recommendation rating: 0.0/10 > > **Pros**: There is nothing about this program that is helpful, useful, or worth the money. > > **Cons**: This is the most user-unfriendly program I have ever used. They have two separate admin portals, one that doesn't work, and the other is the most confusing admin portal I have ever seen. > > The only way to get a human being online is to threaten cancelling the contract. Then they only spend 30 minutes with training and then send you to a list of videos, most of which are out-of-date. ----- ### "Awesome tool for managing volunteers \&satistical data ,improve ease of use ." — 4.0/5 > **Doris** | *23 March 2017* | Higher Education | Recommendation rating: 9.0/10 > > **Pros**: Accesible 24/7, volunteer matching and recruitment process, communication wth volunteers through emails and social media, ease of genertaing reports. > > **Cons**: The screens for administrators-- letters are to small, information looks too congested/ confusing. Screen of homepage --when a partner organization opens its account page-- redistribute and design more appealing the presentation , easier to understand. > > Excellent features are: creating data bases, reports, attenace lists,publishing opportunities and ability to generate information for social media. Volunteers mostly find registration process easy. Many have suggested improving the graphic art presentation to make it more appealing and easier to follow the sequence for creating a profile. Non Profit orgnizations frequently lack technological expertise and limit the use of the platform, requiere tecnical assistance and tutorials. Language somtimes hinder ease of use. Would need spanish version. Changes to the platform or simply adding new features many times scare off users and create concerns of losing data and the need for retraining. Thus, changes need to be planned with adequate time frames and enough technical assistance so that the action centers can plan the way they will support the partner organizations.. ----- ### "Our Volunteer Data is now on another level" — 4.0/5 > **Kassi** | *27 March 2017* | Nonprofit Organisation Management | Recommendation rating: 8.0/10 > > **Pros**: Organized data Built on Salesforce Great support with labs and support tickets > > **Cons**: If you don't know Salesforce, it can be a challenge to pick up at first. > > We started using Hands on Connect in 2015. While there was a steep learning curve because most of us had never used Salesforce, we are really in a groove now. We have organized clean data now and able to report on things that we never were able to--including, type of volunteering, average volunteer hours, demographics, etc. We also now are much more confident that our volunteer reporting does not include duplicate volunteers. As the Director of Volunteer Services I can also keep my eye on reporting and see where our 30+ staff are with volunteer reporting and reach out if needed. As a national organization, we are using Salesforce in other departments as well, so we are able to see if a volunteer has been a hostel guest, is a member of our organization (we have a membership program) and soon if they have donated. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/35771/handson-connect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/35771/handson-connect) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data