SumUp - Reviews page 2

Pros

Loyalty programs strengthen the relationship between customers and the company, enticing customers to return to enjoy the rewards. By offering incentives, these programs encourage customers to make repeat purchases, which can contribute to sales growth. Loyalty programs allow businesses to collect data on customer purchasing preferences and habits, providing thus useful information to personalize offers better understanding customers, companies can target their marketing efforts more precisely, thus improving the effectiveness of their campaigns.

Cons

Setting up and managing a loyalty program may incur costs, particularly for issuing rewards, managing the associated technology and promoting the program.
Programs that are too complex can discourage customer participation if they find it difficult to understand the rules or keep track of their rewards. Some customers might be loyal primarily because of rewards, which can make loyalty less stable if rewards are changed or removed. In some industries, many loyalty programs coexist, which can dilute the impact of each and make differentiation more difficult.

Pros

Very easy to use, nothing complicated about the product at all

Cons

Nothing, all worked perfectly for our needs

Pros

Easy to set up, use and no ongoing costs

Cons

Confusing the different rates between the machine and the app - seems unnecessary

Pros

I like the fact that SumUp is mobile. All I have to do is download the app to a device with the internet, pair the NFC reader, and go about my business. I don't have to charge the NFC often either. It lasts for days before needing a charge, so if I forget to charge it, I'm still good to go.

Cons

There is nothing at this time that I don't like about Sumup. It does the job.

Alternatives Considered

PayPal, Stripe and Toast POS

Pros

I love Fivestars because it's SO easy to use! All of my favorite places have fivestars at checkout and it's so easy to enter your phone number linked to your account. Sometimes you don't even need your phone number as long as you pay with a card that's linked! I love earning loyalty points!

Cons

Nothing! I love this software and I love earning loyalty points to my favorite places

Pros

I use fivestar quite a bit when going to Once upon a child to buy gently used clothes for my kids. It is based off of a points system and occasionally get coupons to certain places on it.

Cons

I wish more business would join fivestars. I feel that we are in a society now that a lot of people like having a rewards program and it's a good business builder for smaller businesses as well.

Pros

The physical SumUp is sleek and looks good on display. I also like that there is no recurring subscription / service fee - you pay upfront for the card reader, and they deduct a reasonable fee from any transactions that are processed through their platform. Inexpensive and good value for even small traders. The battery also lasts a very long time on a charge and doesn't deplete even when left for longer periods.

Cons

The card reader will sometimes connect to other SumUps in the area. Not a huge problem since it will ask you to confirm whether the ID number is correct before you proceed, just a bit annoying when you have customers waiting.

Pros

The device looks ok. Not heavy enough to be a paper weight though.

Cons

Zero customer support. Ignored all communication from me.

Pros

Provides a central system for customers to track rewards with multiple businesses.Sends coupons to customers to attact more business.Enhances customer loyalty to your business.Easy to navigate for the customers, easy to deploy for the business.

Cons

Somewhat pricey for a small business.Some customers complain about losing reward points due to lack of notifications.

Pros

I like that Fivestars focus on environmental issues

Cons

Actually I don’t have something to complain about FiveStars

Pros

The ease of use and the rewards. Easy to join

Cons

Could be more rewards, but mostly satisfied

Pros

Easy, reports are available, filters are useful

Cons

connection sometimes is not so good, but mostly no problem

Pros

This app is very easy to use. I love how it send me my rewards and keeps them on point. I am able to search locations near me very quickly.

Cons

One thing I do dislike about this app is that I am not able to link a new business. When I sign into another device it does not transfer my coupons over to my new account.

Pros

Good all round payment system, highly recommend for small/first time business owners. Also larger business owners too. Charges are inexpensive and the system is small, compact, easy to use and the battery is good and lasts me about 3 days before needing a recharge.

Cons

Not really many cons to look at unless you are paying for both this system and a booking system which also takes payment.... Then it's double charges. Other than this all good.

Pros

It is user friendly. You just go shopping, give them your phone number and you receive points. Then you use the points to get rewards. How simple is that.

Cons

Only certain vendors participate in the program. There are expiration dates on some rewards.

Pros

I love traveling with my SumUp reader knowing I will always be able to very easily make in-person sales. The card reader is very easy to use and keeps the customer flow moving very quickly.

Cons

Sometimes the reader stalls when processing a lot of quick transactions but is easy to re-start it to get it going again.

Alternatives Considered

PayPal Zettle

Reasons for Choosing SumUp

I found the SumUp reader easier to use and had better reviews rom my colleagues.

Switched From

Square Payments

Reasons for Switching to SumUp

I had hear SumUp was easier to use - and I am glad I picked it!

Pros

It is super easy to use, anyone can figure out how to use it from the front or back end

Cons

The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

Pros

I love that it's very easy to use at the register, and you can see how many points you have earned from previous purchases. Also, very easy to implement your rewards.

Cons

Wish every five star company/business that a user shops with could be listed on the main page. That way, One could see the points or incentives towards their next purchase. That would in tern- give them more reason to come shop at the business.

Pros

Easy to use and customer can easily understand the peocess

Cons

Improvement at customer support service feature

Pros

This is a fantastic way to accumulate and keep points at nearby stores. Nowadays, having to register for everything and remember 100 different logins and passwords is extremely frustrating. Additionally, carrying around punchcards for loyalty schemes is very inconvenient. All of that is contained in this simple small software. I appreciate how it also brings back memories of places I had forgotten. I deem it to be great!

Cons

Literally nothing to say, everything was great so far.

Pros

Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.

Cons

When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.

Pros

I like the fact that it's easy to create invoices and you can track whether the recipient has received them. You can also link your bank accounts and categorize and track income and expenses (i.e. whether an invoice has been paid, etc.)

For these purposes, Debitoor works really well.

Cons

Despite Debitoor's claims, I wouldn't use the system for preparing and filing taxes or working with a tax advisor unless your underlying situation is very simple. As soon as things get even slightly more complex, you find that Debitoor simply doesn't support a number of different scenarios. My tax advisor has also said that the reports/export files that they receive are more or less unusable and do not conform to standard German accounting practice.

Pros

Not only did FiveStars help us design and sustain our loyalty scheme, but they also kept an eye on consumer experience to ensure that each new client becomes a recurrence. In other words, it's a snap to use. Consumers utilize tablets to sign up for our loyalty program, and when they do, we can send them upscale offers and deals to encourage them to purchase with us again and again.

Cons

A monthly subscription price is offered. The installation kit is included in the price, although it's not frugal. Actual results may not be presently apparent if you aren't proactive in your marketing efforts.

Pros

Ease of set up and customer use of loyalty

Cons

Customer service is not great
Tracking customer information isn't user friendly

Pros

Great software to reward customers and track sales

Cons

No issues truly enjoy this software and all that it has to offer

Pros

I like being able to just type in my number and be able to see what my balance is and what promotions are available immediately for use. I also like being texted with all specials and deals that are available at the store with the dates and times that these deals are available. And as long as u click to agree to use those points once texted they are automatically applied to your account at checkout time with no additional info required. It’s like it’s all been saved in there for you, and ready to be used immediately.

Cons

Really there isn’t much I don’t like about the app other than that cloudscape is a ways away from my house. So sometimes these sales are a little far from my home especially during the weekdays when I’m at work. Like they are Monday through Wednesday sales and I’m a plumber and very tired when I get home so to drive all the way there is really quit a drive. Especially the 405 freeway between 3 and 8 pm. So I have no choice but to stay home. I wake up at 3:00 am everyday and I’m bed by 6:30 pm everyday. So I can only go on weekends. Sometimes it sucks that I have to go somewhere else that this cost more to buy, but I’m so tired when I get home, that I have no choice but to go spend my money somewhere closer. I love this cloudscape shop and they have always been very honest, helpful and kind to both my wife and I. Especially since we r new to this whole vaping thing. So that’s all I have negative to say

Pros

Just the fact that there's programs out there that keep having a customer come back to stack up points from purchases. That in later life they could come back and trade in those points and make me feel like a value customer.

Cons

I love everything about the program I believe many more places need loyalty rewards.

Pros

The best things about SUMUP are the low interest rates, the buyer installment options, the option to split the fees between seller and buyer and the ease of use of the application

Cons

I have no complaints about this application, it was indicated by a friend and I have been using it for more than two years

Pros

I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.

Cons

There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.

Alternatives Considered

Clover

Reasons for Switching to SumUp

I heard so many good things about Fivestars and one of the employees actually reached out to me which made me feel like I can trust this company.

Pros

This is a pretty neat idea to have as an extra little something when you visit a favorite business of yours or to try something new. I have personally noticed that some “perks” are offered by the business pretty casually, but nice to have them all in one place.

I will say that it is a neat and accurate feature to try out what is in the area. Not ideal too much if you don’t live in an area should you never have a chance to use it continuously, but great for local places.

Cons

This app works rather accurately with what it claims, so no real complaints. I cannot wait to see more places that will jump on and use it.

Pros

Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.

Cons

It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.

Pros

I loved how it was very very easy to interact with

Cons

All the features were great i loved using it

Pros

Fivestars gave me the ability to communicate and interact with my clients, as well as the ability to communicate with their parents, and I can also send and motivate my clients through gifts and discount coupons, which made the work more realistic and serious without imposing large costs. Fivestars has been very important to my business development.

Cons

There were no problems, he met all my needs and the needs of my clients, and he is always in continuous development.

Pros

At first I found it very hard to get started with invoices and all that stuff that comes with starting your own company. I tested a lot of different softwares and I decided to go with Debitoor because it was the most easiest tool to use and I love that everything works out so quickly with just a few clicks, because I really want to focus on my business and not on the invoicing.

Cons

I would love to see more AI improvements that maybe automatically do or suggest stuff for me to reduce the amount of time I need to spend with Debitoor, but besides that I love using it.

Pros

its ability to program and push promos to a wide base of people. I like using phone numbers to keep track of points cause then people don't loose them but it also makes you give away more discounts cause no points are lost. Its easy to sign up and people are more willing to participate in the rewards because it is so simple to do

Cons

I don't like that it doesn't sync with my POS and all the rewards have to be entered manually.

Pros

It has been so long that I am really not sure but I think, the box doesn't even come with instructions. It's one of those things that really is that simple. When we first subscribed to the service I was like, what's up with the cost? I love being wrong, I was way wrong. This does the job of three employees and doesn't have "a family emergency" every Sunday. It gets down to the core of marketing. Gather your data base and learn from your customers. We really enjoy being able target specific emails or sms to your allocated groups. If someone hasn't been through your doors in a while. The dang computer sends them a sweet old "come back and see us message on it's own!" Come on!

Cons

Okay, let's talk about it. It's more expensive than some of it's competitors. (After having s few, I'd rather pay the extra.) And dang it guys. Please someone in the IT department schedule updates during non-business hours. Pretty, pretty please.

Pros

I love how easy it is to use and what I love most is how easy the customers find it when it comes to checking their rewards that are applied to their membership!

Cons

there’s absolutely nothing I dislike about this software! No negatives to say about it whatsoever!

Pros

It’s easy to input sales, and also create payment links if you are having an issue with the card machine.
The variety of features such as gift vouchers and online shop are great.

Cons

There is no user guide to let you know how the gift cards work, and it’s a bit fiddly.

Pros

I enjoy that FiveStars is automatically searching your account using your credit card or phone number. I like that it doesn’t send a lot of text notifications like other companies and apps.

Cons

I don’t really have any complaints about this software. I would like to be able to see the points that I have prior to going to a shop to use it and also use it online to buy items and pick them up in store.

Pros

I like that I can easily gain rewards from multiple small businesses that I frequent through the same platform. All of my credit cards and information are tied to the same account, so that if I happen to use a different card, I still will accumulate benefits from the business.

Cons

The layout of the FiveStar software is a bit different at Urban Ritual compared to what I'm used to at other businesses. Finding how many stars I have is more difficult at Urban Ritual, since the screen is crowded with other information such as how many stars it takes to get 'x' reward vs. 'y' reward. It would be nice to highlight how many stars you have vs. how many stars you need for rewards on a uniform graph, such as a progress bar of sorts.

Pros

Loyalty program, low cost and convenience

Cons

No yet has the customer pay by phone option.

Alternatives Considered

Square Payments

Reasons for Choosing SumUp

Economical

Switched From

Elavon

Pros

It's simple to take customer card payment wherever you are. You just need the handheld device

Cons

Sometimes it can be difficult to reach customer support and the chatbot is useless.

Pros

easy way to pay with cash register .netEasy way to pay on a shop when it's working well

Cons

often it works but sometime it's so long to do a payment with a client, loading, disconnection, error, no connection... and you don"t know why and when it will arriv.

Alternatives Considered

Stripe and PayPal Zettle

Reasons for Switching to SumUp

promotion on payment terminal, no more difference at the time.

Pros

The fact that one can be rewarded just for visiting a store or restaurant or any other place of business for that matter through five stars integration is always beneficial.

Cons

No complaints at this time. Everything is satisfactory.

Pros

FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.

Cons

I

Pros

lthe database that it provided and let's u know the points .

Cons

This program was not the easiest to use. It always had errors. I decided to stop using there service because we were closing this restaurant and opening another. We were going to use them because we already had a database with them but I never recieved a letter stating how to return the equipment. They charged me 600. Then if I return it within 30 days I can have 50.percent back. How horrible. My manager waited for a shipping label with instructions on how to return and they said they only communicate thur email. The manager also stated that they did not have to even send an email to us either. That was a courtesy from them. When u use big companies they will send labels and refund the amount when u send everything back but not this company. Becareful they are horrible.
Also my customer kept complaining that they send way too many emails and text.

Pros

This product is amazing, it is not available everywhere but will definitely become widely used across all major cities. It makes your business look professional and passionate. They provide the sleek looking tech that customers use to enter their phone number and help is always around the corner when needed. Well worth the money! Social media is a crowded market place and using this to send customers rewards is a great way to add a personal touch. Sure there are other reward platforms out there, but from my experience this is the best yet. It is so simple to keep track, change rewards, upload data and contact your consumer base. If you are still thinking about it, this is me telling you to do it.

Cons

Not available everywhere and the only people you are reaching are the ones that are already customers. There is a feature in the app that you can search other fivestars businesses in the area but since it is still new, this feature is not useful in attracting new customers. Also in order to send SMS it is an extra cost.

Pros

Very user friendly software - Customer support is super!
We run 5 registers at one time, and we are easily able to identify customers at the front counter. After a customer has been in once, we can call them by name as soon as they enter their phone number.

Cons

We have had multiple customers log in with both their home phone and their cell phone numbers, and it would be nice if there was a way for us to merge those two numbers together into one account without having to contact FiveStars each time this happens. It would also be great if their information could communicate directly with our order entry. It isn't a big inconvenience, but that would remove one extra step at the front counter if we didn't have to make entries manually.

Pros

- Super intuitive interface, low learning curve for getting up to speed for new users

- It offers great segmentation and unique targeting of customers based on when last they came visiting. Which comes in very handy for retargeting efforts of customers gone cold.

Cons

- Handling cases of duplicate entries could be smoother, such as multiple unique identifiers (such as a phone number) being inputed for the same customer. perhaps a merge feature to take care of such would be great.

- It is a bit pricey, but I'd say it's worth the penny, when considering the extra value created for customers after a long time of use.