SumUp - Reviews page 3

Pros

from a consumer standpoint, very easy to use. tracks points flawlessly.

Cons

wasted points. when someone drops out of the program & you've been accumulating points towards a special reward, it is beyond frustrating when they drop the program without notice, leaving the consumer without recourse. providers should provide those with accumulated points sufficient notice to use their points (30 days) before the program is dropped from that location. Supercuts left my spouse & myself with enough points amassed for "free" services when they suddenly (and without notice) no longer had a terminal. when you usually get your hair cut every 6 weeks, notifying customers at the terminal would be pointless, advance notification to customers via email or app when a provider like Supercuts is about to drop, allows us enough time to utilize our points. we spent a lot of money getting to that reward level. we should have a chance to use them instead of having them disappear.

Pros

I love being a customer and earning rewards and as a vendor it gives us a chance to offer rewards to our customers as well

Cons

It takes a lot of point accumulation to get rewards

Pros

Debitoor is great for our clients that run their own businesses as a one man show. They use it to send invoices to clients when onsite and when they are not onsite the software can tell you when your client has received and opened your invoice. This is great for small one man businesses as one can then immediately follow up on when payment will be made.

Cons

Debitoor does not allow for the full accounting function to be done on it, but it is a great tool for a one man business to have so they keep up to date with what is happening in the business as well as for simple cash flow and income statement reports .

Pros

Ease of use when it works. simple pricing structure.
Nice interface and like the ability to create shop items and groups.

Cons

Reporting in web interface is very limited. Sales and revenue reports need to be customisable. Items defined in the shop need to be reporting on as configured in their groups. Otherwise what is the point of having groups in the POS software/
Would be good if there was a web version that can integrate with online payment systems so that I only need to preocess reports from 1 system rather than 2
Blue tooth connecting is very flakey. Especially when pairing with another device. We have had lots of issues getting blue tooth connection to work and stay working.

Pros

A great gadget to take payments anywhere on the go

Cons

Must have a phone signal to be able to use it. If your phone dies or loses signal you can’t accept payments

Pros

The dashboard design is easy to use and customizable. The autopilot functions show the results in an easy to read format that makes it so nice in seeing what works and what doesn't.

Cons

For a while the customers name showed up on the admin page and you knew exactly who received the points. The latest updates removed the name from that screen - you can still look up the customer by clicking on the link, but its a step I wish they hadn't removed.

Pros

I used to like the data and it was easy to use.

Cons

The equipment and console.

Pros

This software encouraged me to continue to come back to get rewards, the rewards seemed like a bonus!

Cons

Sometimes I would get too many text notifications, but I was able to easily opt out and this varied on the business.

Pros

no monthly fee, just a ver small percentage of income which is taken before it goes into account. cheaper than any band or world pay option for small companies. machine is also portable and stylish

Cons

nothing. does exactly what I need. wouldn't change anything

Pros

I liked the software because you can earn good money on it by selling, usually people arrive at the store and have no money but she knows that there she accepts card machines the customer can buy, fast, practical and safe.

Cons

I never had any problem with SumUp, excellent service.

Pros

Awful service disgusting customer service worst ever experience

Cons

Everything the worst company ever I have used disgusting customer service

Pros

I like that with Debitoor you can basically do all the bookkeeping. This ranges from the recording of expenses and revenues to the calculation of company balance sheets and the advance return for sales tax. My tax advisor is fine with her own login and can export all data, etc. This is very convenient.

Cons

In some places it is a bit difficult to understand the interface. Sometimes it is not the system's fault but also the EU's bills. Sometimes you get confused with the taxes. The OCR scanning of expense receipts is not always correct for automatic recognition.

Pros

It is easy to signup and people are more willing to participate in the rewards because it is very easy to operate.

Cons

The software is more expensive in comparison to other software.

Pros

We have been using SumUp around two years now at our shop (fashion) for taking all card payments. Over 100 000,-/year has gone via SumUp and it has never failed us, not once. Easy to use (both shop and customer), all main payment cards, fast transactions which has never failed. Good reports.

Cons

There is nothing not to like so far. We haven't use invoicing, so we cannot say anything about that.

Pros

I like that you can earn rewards at local spots. It lets you know everytime you gain a point from signing in at businesses that are affiliated.

Cons

It's not very up to date, it could use some sprucing up. I wish it had more businesses on the app. You can't hit the back button, you have to hit the X. I wish it also had a list of all businesses that are involved in this program.

Pros

Fivestars is a quick way to setup a loyalty program if you don't already have one. You don't need to be the size of a chain store to provide one and this has better customer marketing than the traditional punch card / stamps. Set your loyalty reward (i.e. 10 trips = 1 free item) and start seeing the repeat business. It's very frictionless to setup and in most cases, the customer just needs to quickly key in their phone number to log a visit. The real key is understanding the pattern of customers and being able to tweak loyalty rewards to increase business. The mobile app is great for consumers to track their trips and points.

Cons

Pricing is subscription based, per month pricing. It's not inexpensive but they do provide the install kit. It may take some time at first to see real benefits if you are not aggressive with promotions.

Pros

See review.

Cons

See review.

Pros

It honestly delivers on it's promises. The POS device is really lightweight and carrying it with you is no hustle at all. In comparison to the payment terminals that banks provide - this one is a jewel. You can have it in your purse at all time and only notice it when yu need it. With it's inbuilt internet connectivity it is really self relient and independant.

Cons

Not everyone trusts a paperless transaction. Yes you can email them the receipt and that is very modern. But when it comes to their money a lot of people are very conservative. I see a lot of people prefering to pay at a bulky POS terminal that they recognise. One that will print them a detailed report of what happened a the time of payment.

Pros

The battery in the card reader lasts FOR AGES. The software is really easy to use and the ability to text or email receipts is good. The best bit is that it pays out the next day.

Cons

To be honest the only issue I’ve had it sometimes it is slow to connect to the cars scanner but other then that it’s great.

Pros

The software is easy to use for customers. You just use your phone number and create an account. So many companies use them for added bonuses when you buy something using their membership. I've gotten discounts, free meals, and even gotten recommendations for new places because of Fivestar.

Cons

Honestly, I haven't had any issues with Fivestar at all as a customer. The only time I've gotten frustrated with it has been because the store or restaurant that uses Fivestar has had internet issues and I don't get my points.

Pros

None, it wasn’t even working , i had it for like a year and it never worked properly, so I have no pros for this company, equipment

Cons

No idea, I didn’t like anything about it

Pros

I like all the marketing it does for us to really get our name out there, and the products in store make it easy for customers to use

Cons

Sometimes it runs a bit slow, or I cannot find a customers account, but it is easily resolved

Pros

I love that I can go into one of my favorite stores, be able to type my phone number in, and earn points for shopping at a place I was going to anyways. Earning points and check-ins that reward me in time with money will make anyone smile.

Cons

I honestly can’t say I have found anything wrong so far with this software itself. I do wish sometimes I would be reminded to make sure I put my phone number in by the store clerk themselves, but that is in no way the fault of the Fivestar service system.

Pros

Fivestars made creating and managing our loyalty program in store so fun and easy! It allows us to create promotions, coupons, track loyalties, and customize every aspect of our program!

Cons

Using this software, I have no experienced anything about this that we did not like. It has been a very pleasant and fun experience

Pros

I love these rewards programs and it's really fast and easy to accumulate points quite fast to get a free or discounted item.

Cons

It's hard to remember which places use five stars and in the app it's annoying to have to press the bubble again to get out of the business rather than just pressing out (it won't let you).

Pros

What I LOVE most about this is how easy it is to use. Whenever I am checking out at the store I use fivestars with all I have to do is type in my phone number and boom instant discount from the rewards program.

Cons

There’s literally nothing I don’t like about this software it’s great in all aspects and never once have had an issue

Pros

It's always fun walking into an establishment and seeing the FiveStar console, knowing that I am either going to see a new deal and save money, or I am going to contribute to a future deal. I even like the encouragement it gives me to try something new when, say, the deal is "free dessert" and I've never had the dessert at that cafe before! The whole system in general is a really great way to buy and consume products with a little more mental comfort about my wallet and a little more excitement about the fun deals and discounts I'm about to receive!

Cons

My least favorite thing is that the cashier and I see two different screens. I'll see a deal and sometimes they don't acknowledge it and finish my order before I can add it, or add a deal before I've confirmed I want to use it. This mostly depends on the cashier and not the software itself, but it can be frustrating trying to communicate to cashiers that aren't present or listening to my desires when it comes to using my FiveStar points!

Pros

The interface is intuitive and it's very friendly. It's easy to use, everything is very organized. Immediately after placing the country in which I reside, the exact amount of the tax charged in the country is placed. You can modify the templates of the emails that customers will receive with the invoice data. It allows to have a client registry, saves predetermined messages. It allows to take an expense management. . I can have a list of products The truth is that I like it a lot. I'm looking at the trial version and it's convincing me to have it in my business. The prices are quite accessible and from what I see you can easily climb if you have a small company like mine.

Cons

So far everything I've seen and tried from the software I really like, including the price since it's very accessible.

Pros

Basically, it works as a loyalty program and at the same time, it offers the function of sending out the message to customers (who joined the FiveStar loyalty program). So we can directly send out the promotion info/deals to the customers and it's no limit of the messages' numbers under the subscription plan. Customers can check their fivestar point and receive the updates from different stores via the fivestar app.

Cons

You are not only paying per month for the subscription plan but also paying extra for every customer FiveStar help you attract them back to your store. Plus, the app and the software sometimes will down due to the technical issue, for example, the free drink voucher cannot be redeemed via the platform.

Pros

This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

Cons

Its SOMETIMES hard to reach customer support quickly.

Alternatives Considered

Switched From

Reasons for Switching to SumUp

Pros

FiveStars tracks important data, such as customer points, their last day in the store, their first day in the store, PLUS you can add your own notes (for instance, if you know a customer is a "problem customer", that can be noted for any employees). It's super easy for the customers to use, too. All they have to do is type in their number, and they're done on their end.

Cons

With FiveStars, you can set up automatic discounts and coupons for customers to receive. This is great, until the customers notice that they receive them regularly after not returning for X amount of days. It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to come in.

Pros

Great software that allows easy membership management.

Cons

A little pricey but we’ll worth the cost.

Pros

A great asset of options to keep earning loyalty rewards.

Cons

Everything was fine to me, I haven't noticed anything negative about it yet.

Pros

I have been prompted to sign up for Fivestars rewards whenever I visit certain retail businesses, such as cafes and bakeries. It is very easy to sign up, I think you simply enter your phone number, and it's very high tech if the venue has it set up properly.

Cons

Though its' easy to sign up for Fivestars rewards, I think I've only managed to obtain a discount or reward once or twice. I'm not sure how you track your usage or what offers are available to you. I know that they text you to enroll you into their updates, but the updates aren't very frequent, and I'm wondering if there's a way to sign up for an account online with your phone number so it's more practical to keep track of the rewards coming to you?

Pros

The best part of this application is my customers get rewards for eating at my restaurant. The more they come, the more points they get. In return the more business I get, a lot of people use this.

Cons

The set up process is a little confusing. I had called customer service for help and was on hold for half an hour.

Pros

It's Easy To Have Multiple Businesses Stored On The App For Loyalty Reward Tracking Which Is Awesome.

Customers Love The Platform.

They Enjoy knowing That They Are Getting Rewarded For Staying Loyal To Our Team.

Cons

The Customer Service Needs Some Work!!!
But it's ok

As a User They Don't Notify You to Use Your Points Before the Company opts Out .

Which Wastes Points & After Some Time The Customer Will Not Return.

Pros

The user interface is very simple.
I write all my offers and bills exclusively with debitoor. I have my finances totally under control and can easily digitally review all my expenses.
The app runs seamlessly (android). I honestly do most of my work on my phone while I'm on the go, thanks to debitoor.
The customer service is quick to reply and friendly.

Cons

I don't have anything negative to report.

Pros

I like that this system integrates with the POS that we already use. This helps a lot when training new employees as it's somewhat simplified. I also do like that I can send out messages whenever I choose to notify our customers of sales/promotions we may be running.

Cons

I don't like that they automatically send texts to our customers to get them back in the store within 30, 60, or 90 days. I don't want my customers to be too overwhelmed with texts from this system.

Pros

This software is the best. I like that it's easy to use for the company and the customers. This reward program brings customers back.

Cons

I really like everything about this software. No problems in 2 years

Pros

Fivestars is great for scheduling announcements, creating and maintaining a loyalty program and keeping in touch with your customer base.

Cons

It's on the expensive side, which is a negative aspect for small businesses. It does work well but I'm not sure if it's worth the expense.

Pros

I like how easy it is to use quickly (connected to phone number) and easily take advantage of perks and rewards at places you frequent.

Cons

Nothing I can think of at this time- maybe there could be a quicker way to sign in at locations rather than typing in phone number, but not sure how that would work.

Pros

I like the ease of knowing about offers or loyalty programs in my current vicinity. The map is good for an overview of all the participating retails and restaurants. The interface is clean and simple. I definitely like how they keep track of loyalty points for you and since it's connected to my phone number there is no chance of losing points.

Cons

I doesn't have many functions yet. Wish they could include a yelp link or show how many stars the establishment have.

Pros

The idea and concept is great
its like a loyalty card you would use at safeway or giant but for multiple stores

Cons

BUT it doesnt work for small businesses, doesnt work in the suburbs or in areas that dont have many shops signed up withe fivestars
the cost to maintain account is extremely expensive and DOES NOT INCREASE SALES whatsoever

Pros

Sometimes you get discounts like $5 OFF or free entree or something. so basically you get like 6-8% back on your actual spend depending on store but since the store owners don't know how to credit it so it's mostly like 1-3% back on your actual spend at store Which is still better than getting back anything but I would suggest they need a better message and training to actually make it work.

Cons

Most store owners cashier don't know how to credit points. Confusing App and Confusing in-store experience. Store Kiosk logs out in 4-5 seconds if you press skip. Most people don't know how to use it and very frustrating experience.
Their Advertising and design needs new people!

Pros

It's easy to use and our customers like the system. They enjoy knowing they are getting a reward for being loyal to us.

Cons

Too expensive for what we are getting out of it. The only reason we keep it is because customers expect a rewards program everywhere they go. They requested it, so we got it. They like it and feel like they are getting something back for being loyal to us. It is really an expense we wish we didn't have. The only thing we do with it is keep up with the points for rewards. Can't afford any other services out of it. We're a small mom and pop. Maybe is better for larger companies with more profit margins.

Pros

Fivestars makes contacting, promoting, and engaging our customers extremely easy. We send out weekly promotional emails to clients through their messaging platform and we have proved out noticeable engagement increases for our key clients and target markets.

Cons

The only con I can really think of is that sometimes trying to contact customer/user support can be difficult when issues or bugs arise. I have only come across a few negligible bugs, so not a huge deal, but it would be great if they built our a support chat bot function to address these concerns.

Pros

I love Fivestars because it allows me to track and use rewards at all of my favorite retailers. They provide great rewards through na easy to use software.

Cons

A lot of the retailer I frequent are not enrolled in the Fivestar program. I wish it could be used at more retailers.

Pros

For the business owner (not just restaurants), this enables you to incentivize repeat customers without having to set up your own program. The most valuable part of Fivestars is the data that they provide regarding customer visits and spending patterns. It's definitely worth it to provide a discount or free item in exchange for all the repeat business. Fivestars will provide a tablet with an app and you can go ahead and custom the type of deals you want to offer.

Cons

Fivestars relies on the customer providing a telephone number as their UUID. This is quite the security risk and also isn't the best customer experience. They finally have a mobile app now but it's mainly for checking progress and points. It would be best if they setup some type of NFC so that you can just tap to check-in.

Pros

Love the time and money saved. Very easy to set up and user friendly. It has brought in more customers and loyalty customers for me.

Cons

Only had a few but nothing that really hurt my business but mainly had a problem getting through to customer support. It wasn't nothing major, just needed to get reassurance.

Pros

Rewards programs are an ingenious marketing tool and I think no one does it better than FiveStars. The way users can conveniently "check-in" with their phone number, receive text messages with new offers from FiveStars and earn rewards with points. I really like how mostly local, small business are have offers from FiveStars. It makes it even easier to support them over the large corporate chains, which I enjoy doing.

Cons

My only gripe is losing points due to businesses that switch to a new rewards program or those who have gone out of business, I wish there was a way FiveStars would convert points in these scenarios, so that I don't feel like my loyalty to a certain establishment was for nothing.