--- description: Review of Haptik Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Haptik | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Embedded Analytics Software](/directory/4332/embedded-analytics/software) > [Haptik](/software/359092/haptik) # Haptik Canonical: https://www.softwareadvice.ie/software/359092/haptik Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/359092/haptik?page=2) > Haptik is a conversational AI agent platform designed for mid-market and large enterprises in retail, eCommerce, fintech, and telecom. It helps businesses automate customer support and sales interactions through AI-powered chat and voice assistants. The software is cloud-based, making it accessible without on-premises infrastructure. Core features include intelligent virtual assistants, agent handoff tools, multilingual support, and analytics dashboards that track conversation performance. Businesses can use these tools to handle high volumes of customer queries without increasing support staff, while still routing complex issues to human agents when needed. The analytics features give teams visibility into customer interactions, helping identify gaps in automated responses. Haptik supports integration with popular CRM and messaging platforms, so businesses can deploy assistants across web, mobile, and social channels from a single interface. Support is available through email, a knowledge base, and dedicated account management for enterprise customers. > > Verdict: Rated **4.4/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 41 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Haptik - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$5,000.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Please contact Haptik directly for pricing details. https://haptik.ai/pricing - **Target Audience**: 2–10, 11–50, 51–200, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - AI/Machine Learning - API - Activity Dashboard - Autoresponders - Business Process Automation - CRM - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Configurable Workflow - Contextual Guidance - Customer Engagement - Customer Experience Management - Customer Segmentation - Customer Support - Customisable Branding - Data Blending - Data Visualisation - Drag & Drop ## Integrations (10 total) - CleverTap - Freshdesk - MoEngage - PayU - Razorpay - Salesforce Sales Cloud - Shopify - Total Expert - WooCommerce - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Embedded Analytics Software](https://www.softwareadvice.ie/directory/4332/embedded-analytics/software) ## Related Categories - [Embedded Analytics Software](https://www.softwareadvice.ie/directory/4332/embedded-analytics/software) - [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software) - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) - [Virtual Assistant Platforms](https://www.softwareadvice.ie/directory/4488/virtual-assistant/software) - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) ## Alternatives 1. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 2. [Ada](https://www.softwareadvice.ie/software/171805/ada) — 4.7/5 (15 reviews) 3. [Cognigy.AI](https://www.softwareadvice.ie/software/206938/cognigy-ai) — 4.8/5 (23 reviews) 4. [Inxide](https://www.softwareadvice.ie/software/325742/inx-app) — 4.6/5 (10 reviews) 5. [ViaSay](https://www.softwareadvice.ie/software/228469/ViaSay) — 5.0/5 (3 reviews) ## Reviews ### "Best" — 4.0/5 > **Nihanth Reddy** | *30 July 2020* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and can quickly build the chatbots and ship them to production very quickly Good support and documentation which helps through the development process Readily available integrations for popular apps like Facebook and Whatsapp > > **Cons**: Can have more integrations readily available Depending on dataset training time increases by huge margin ----- ### "Haptik Books Appointments- and then some." — 5.0/5 > **Lexx** | *6 December 2022* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: We love the team's attentiveness to our needs and their speed at taking action items; this software has saved us countless hours in booking appointments and answering simple questions for users. > > **Cons**: I do not have any true "cons" to place here- we have been pleased every step of the way\! ----- ### "Review on the Associate level" — 3.0/5 > **venugopal reddy** | *31 July 2020* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I Liked the fact that the interface was pretty much straight forward and avoided in any confusions > > **Cons**: I wish there where options to change chatflow background, and a toolbox interface having options like cut, copy, paste, etc > > It was pretty decent for a person who is not so familiar with coding ----- ### "Good chatbot development platform" — 4.0/5 > **Satish** | *29 August 2022* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Haptik is really easy to use. The user interface is really nice. It is easy for non-technical person to understand the Chatbot flow and make changes to it. The No-Code builder is really powerful. It is very easy to create and manage complex Chatbot flows. The code node feature allows to call business APIS very easily using python. The analytics engine is really powerful and gives a good insight of the chatbot usage. The recommendation engine is also really powerful and suggest possible training phrases that needs to be added to make the board better over time. Smart Funnels also helps to track flow completion. The support that we get from customer experience team is also up to the mark. > > **Cons**: We faced some integration issues in the beginning but the team resolved it after sometime. > > Who were also nice experience. ----- ### "We've enjoyed our experience\!" — 5.0/5 > **Dottie** | *2 September 2022* | Computer Games | Recommendation rating: 10.0/10 > > **Pros**: The APIs we have integrated into our bot are really great and convenient for our Residents. The interface also looks really nice and is intuitive for the user. Our integration does a nice job of creating support tickets on behalf of our users, and our KMS integration does a great job of offering accurate and relevant knowledge base articles. > > **Cons**: There isn't anything as we use the product that I feel specifically needs to be improved or is missing. It would be nice to be able to have more of a direct hand in updates to language used by the bot, or the solutions set up with and offered by it. However, that being said, requests that we make with the Haptik team for these things are addressed very quickly. > > Our overall experience with Haptik has been a positive one. Everyone we have worked with has been prompt, courteous, and knowledgeable. There were some bumps in the road that delayed our implementation but issues were, and have since, always been addressed to our satisfaction. We have enjoyed our experience with Haptik. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/359092/haptik?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/359092/haptik) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data