---
description: Review of BoldDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BoldDesk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [BoldDesk](/software/359821/bolddesk)

# BoldDesk

Canonical: https://www.softwareadvice.ie/software/359821/bolddesk

> BoldDesk is a powerful autonomous AI customer support platform that combines AI Agents, AI Copilot, and omnichannel customer service in one solution. AI Agents can resolve customer requests end-to-end, automate workflows, take actions across connected systems, and support customers across chat, email, tickets, WhatsApp, social media, and more.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Syncfusion
- **Location**: Morrisville, US
- **Founded**: 2001

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Starting at $49 for 500 AI Credits Per Month + 2 Agents
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Sinhala, Slovenian, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Canada, India, Mexico, United States

## Features

- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow

## Integrations (37 total)

- Aircall
- Asana
- Azure DevOps Server
- Bigship
- BoldSign
- Calendly
- Delphi AI
- Engineering Village
- Exotel Conversational AI Platform
- Facebook
- Google Drive & Docs for Confluence
- Google Drive Connector for Informatica IDMC
- Google Drive to OneDrive Migration Tool
- Google Meet
- Gupshup

... and 22 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software)
- [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software)
- [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software)

## Alternatives

1. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3486 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4094 reviews)
3. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews)
5. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.6/5 (802 reviews)

## Reviews

### "Turn your email desk, into your teams email desk" — 5.0/5

> **ross** | *23 February 2026* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: Best customer support on software that I have had in a long time. I called and emailed several times week one of my set up, they never got tired of hearing from me
> 
> **Cons**: For my small business, it is a little pricey because I only need a portion of what this software can do.
> 
> Software is great\! It has made my office work teamwork\! It has so many features that we will be growing into this software for a few years.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/359821/bolddesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/bolddesk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/359821/bolddesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/359821/bolddesk> |
| en-IE | <https://www.softwareadvice.ie/software/359821/bolddesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/359821/bolddesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.ie/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"BoldDesk","description":"BoldDesk is a powerful autonomous AI customer support platform that combines AI Agents, AI Copilot, and omnichannel customer service in one solution. AI Agents can resolve customer requests end-to-end, automate workflows, take actions across connected systems, and support customers across chat, email, tickets, WhatsApp, social media, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/444e3509-28e4-46d1-94f0-710149ccad9f.png","url":"https://www.softwareadvice.ie/software/359821/bolddesk","@id":"https://www.softwareadvice.ie/software/359821/bolddesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1,"ratingValue":5.0},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/software/359821/bolddesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"BoldDesk","position":3,"item":"/software/359821/bolddesk","@type":"ListItem"}]}]}
</script>