---
description: Review of BotSailor Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BotSailor | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [BotSailor](/software/360680/botsailor)

# BotSailor

Canonical: https://www.softwareadvice.ie/software/360680/botsailor

> BotSailor is a cloud-based customer engagement and automation platform serving businesses of all sizes, across industries such as retail, e-commerce, and services. BotSailor helps teams manage customer conversations and automate messaging across channels like WhatsApp, Facebook Messenger, Instagram, and Telegram from a single dashboard. Core features include a visual chatbot builder, broadcast messaging, live chat handoff, e-commerce order notifications, and team inbox management. The chatbot builder lets businesses create automated conversation flows without coding, reducing the need for manual responses. Broadcast messaging allows teams to send targeted campaigns to large contact lists at once. The live chat handoff feature transfers conversations from a bot to a human agent when needed, keeping customer interactions on track. BotSailor also integrates with e-commerce platforms to send real-time order updates directly to customers. Support is available via email, live chat, and an online knowledge base with documentation and tutorials.
> 
> Verdict: Rated **3.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 2 Reviews |
| Ease of Use | 3.5/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Xerone IT

## Commercial Context

- **Starting Price**: US$6.99
- **Pricing model**: Flat Rate (Free version available)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, English, French, Hebrew, Hindi, Malay, Portuguese, Spanish
- **Available Countries**: Bangladesh

## Features

- AI
- AI Copilot
- API
- API Integration
- Analytics
- Appointment Scheduling
- Automated Responses
- Canned Responses
- Chatbot
- Customer Engagement
- Customer Segmentation
- Customer Support
- Customisable Branding
- For Sales/Marketing
- Integration
- Integrations
- Lead Capture
- Live Chat
- Multi-Language
- Natural Language Processing

## Integrations (2 total)

- Shopify Collabs
- WooCommerce

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)
- [Virtual Assistant Platforms](https://www.softwareadvice.ie/directory/4488/virtual-assistant/software)
- [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software)
- [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software)

## Alternatives

1. [Celoxis](https://www.softwareadvice.ie/software/6434/celoxis) — 4.5/5 (567 reviews)
2. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
3. [Sobot Nexus](https://www.softwareadvice.ie/software/524506/Sobot) — 4.9/5 (118 reviews)
4. [Birdeye](https://www.softwareadvice.ie/software/86768/birdeye) — 4.7/5 (707 reviews)
5. [Fin](https://www.softwareadvice.ie/software/530033/Fin) — 4.6/5 (18 reviews)

## Reviews

### "BotSailor Review" — 5.0/5

> **Eric** | *13 November 2022* | Commercial Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to be used good for everyone whom want to do a good business
> 
> **Cons**: I like all that been maybe in future I may come for a subject to it
> 
> Very powerful

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### "Worst customer support" — 1.0/5

> **Darshit** | *22 March 2024* | Information Technology & Services | Recommendation rating: 1.0/10
> 
> **Cons**: After getting white label
there is no response from the company for onboarding my domain

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/360680/botsailor)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/botsailor-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/360680/botsailor> |
| en-GB | <https://www.softwareadvice.co.uk/software/360680/botsailor> |
| en-IE | <https://www.softwareadvice.ie/software/360680/botsailor> |
| en-NZ | <https://www.softwareadvice.co.nz/software/360680/botsailor> |

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