---
description: Review of ZOE Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ZOE | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [ZOE](/software/360777/zoe)

# ZOE

Canonical: https://www.softwareadvice.ie/software/360777/zoe

> ZOE is a cloud-based customer relationship management and ticketing software that helps businesses of all sizes manage customer inquiries, eliminate spam calls and emails, handle high-priority support requests and more on a centralized platform. Managers can leverage actionable analytics to monitor and gain insights into various metrics related to employees’ working hours, objectives, resolved tickets and projects. 

Key features of ZOE include live chat, activity tracking, contact database, ticket management and more. Employees can use the dashboard to view their daily objectives and handle customer requests via live chat.  Additionally, the software automatically lets supervisors track multiple ticket issues and resolve them based on their priority levels.

ZOE helps sales professionals schedule customer appointments and manage events in a unified location, improving clients’ experience with the brand. Support is extended via email, phone and other online measures.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Emmet Solution

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Italian
- **Available Countries**: Italy

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Customisable Branding
- Customizable Fields
- Dashboard
- Data Import/Export
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Prioritisation
- Real-Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Third-Party Integrations

## Integrations (6 total)

- Fatture in Cloud
- Keap
- Lemonway
- PayPal
- PayPal Checkout
- Stripe

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1715 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Facilità di utilizzo e personalizzazioni su misura" — 5.0/5

> **Marco** | *3 November 2022* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: L'accesso da cellulare e l'integrazione con notifiche e consultazione tramite telegram sono molto utili. Sistema veramente facile da utilizzare. Aspetto molto vantaggioso è avere un unico canone ma con gli utenti e clienti senza limiti né costi aggiuntivi.
> 
> **Cons**: Come ogni Software necessita di rifiniture che emergono solo nell'utilizzo. Ho già segnalato alcune modifiche utili per la mia attività e mi hanno risposto anche velocemente che hanno preso nota e a breve avrò risposte certe ad ogni punto . Mi sembrano sul pezzo \!
> 
> La mia esperienza è positiva. Ho provato la demo gratuita per 1 mese e mi sono trovato abbastanza bene. Dopo aver espresso alcune mie esigenze, i tecnici sono riusciti a personalizzare le funzionalità per la mia azienda. Il servizio di assistenza è ottimo in quanto i tecnici sono sempre disponibili.

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### "Sistema chiaro, flessibile e preciso" — 5.0/5

> **Omar** | *16 November 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Facile nell’utilizzo e continuano a inserire nuove funzionalità molto utili.
> 
> **Cons**: Il sistema è accessibile e utilizzabile comodamente da smartphone ma non è presente l’app.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/360777/zoe)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/zoe-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/360777/zoe> |
| en-GB | <https://www.softwareadvice.co.uk/software/360777/zoe> |
| en-IE | <https://www.softwareadvice.ie/software/360777/zoe> |
| en-NZ | <https://www.softwareadvice.co.nz/software/360777/zoe> |

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