---
description: Review of Centribal Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Centribal | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Centribal](/software/360850/centribal)

# Centribal

Canonical: https://www.softwareadvice.ie/software/360850/centribal

> Centribal is the Platform for the management and creation of hybrid chatbots that has positioned itself as one of the best chatbots on the market thanks to its options for automating messages both on the web and on different channels such as WhatsApp or Instagram thanks to AI.

In addition, it has tools such as a module for push campaigns from WhatsApp, or a Conversational APP to have a controlled corporate environment in the conversations of agents and commercials from their cell phones.
> 
> Verdict: Rated **4.3/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 4 Reviews |
| Ease of Use | 3.8/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Always On Technology
- **Founded**: 2012

## Commercial Context

- **Starting Price**: US$140.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Professional Plan 140$/month of autonomous creation with integration in your WhatsApp FREE or FaceBook Msn
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Andorra, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, France, Gibraltar, Ireland, Italy, Malta, Paraguay, Peru, Portugal, Spain, United Kingdom, United States, Uruguay, Venezuela

## Features

- AI Copilot
- AI/Machine Learning
- API
- Alerts/Escalation
- Augmented Analytics
- Automated Responses
- Autoresponders
- CRM
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Configurable Workflow
- Contextual Guidance
- Customer Experience Management
- Customer Support
- Customer Surveys
- Customisable Branding
- Feedback Management

## Integrations (7 total)

- HubSpot CRM
- Instagram
- Messenger
- Telegram
- WhatsApp
- WordPress
- Zendesk Suite

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)
- [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software)

## Alternatives

1. [Chatbase](https://www.softwareadvice.ie/software/426065/chatbase) — 4.3/5 (73 reviews)
2. [ChatGPT](https://www.softwareadvice.ie/software/412748/chatgpt) — 4.4/5 (336 reviews)
3. [Botsonic](https://www.softwareadvice.ie/software/436579/botsonic) — 4.8/5 (79 reviews)
4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
5. [Wati](https://www.softwareadvice.ie/software/430256/wati) — 4.6/5 (202 reviews)

## Reviews

### "El producto ha cumplido con creces nuestras expectativas. Destaco el servicio y soporte prestado." — 5.0/5

> **Juan Antonio** | *24 October 2022* | Food & Beverages | Recommendation rating: 10.0/10
> 
> **Pros**: El producto permite publicar un flujo conversacional en distintos canales sin preocuparte por las peculiaridades de cada uno de ellos. La capacidad de integración con sistemas externos y las respuestas condicionales.El equipo de NLP ha realizado unos entregables de excelente calidad.
> 
> **Cons**: Hasta el momento no hemos identificado ninguna contra al producto y servicio contratado
> 
> Después de revisar varios productos, Centribal fue elegida como la herramienta de Chatbots corporativa por su potencia en la realización de flujos conversacionales complejos y capa técnica que ayuda a simplificar y automatizar procesos.

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### "Centribal ahorra costes" — 5.0/5

> **Jose** | *24 October 2022* | Printing | Recommendation rating: 10.0/10
> 
> **Pros**: Versatilidad y funcionalidades. Aplicación en el día e integración con otros softwares.
> 
> **Cons**: Implantación y formación de todo el equipo.
> 
> Excepcional. Un poco complicada la instalación pero muy sqtisfecho con el resultdo final.

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### "Un chatbot que no para de asombrar a mis clientes" — 5.0/5

> **Alejandro** | *8 November 2022* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: La capacidad de automatizar conversaciones y el equipo operativo que hay detrás
> 
> **Cons**: Requieren mejoras en sus productos de backoffice
> 
> Buenísima

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### "Mejorar en la autogestión" — 2.0/5

> **Joseph** | *24 August 2022* | Supermarkets | Recommendation rating: 4.0/10
> 
> **Pros**: Que maneja bot y campañas en la misma plataforma y que tiene una muy buena integración con Znedesk
> 
> **Cons**: Lo principal es el diseño del flujo, es muy complejo en la autogestión, de ahí que no es escalable, hay funcionalidades que son limitadas en el bot, ejemplo botones, menú dinámicos, no es muy fácil poder integrar con otras herramientas. 

La parte el soporte también es un tema crítico debido a que tenemos otro horario y es muy complicado tener alguna respuesta inmediata, siempre son de un día para otro.
> 
> Me siento satisfecho con el equipo de trabajo ya que da buenas soluciones a la medida que el cliente requiere. Si incluyen las mejoras planteadas sería una excelente plataforma.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/360850/centribal)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/centribal-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/360850/centribal> |
| en-GB | <https://www.softwareadvice.co.uk/software/360850/centribal> |
| en-IE | <https://www.softwareadvice.ie/software/360850/centribal> |
| en-NZ | <https://www.softwareadvice.co.nz/software/360850/centribal> |

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