---
description: Review of Eclipse AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Eclipse AI | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [Eclipse AI](/software/361154/boost-cx)

# Eclipse AI

Canonical: https://www.softwareadvice.ie/software/361154/boost-cx

> Designed for businesses in retail, information technology and other industries, Eclipse AI is a cloud-based solution that helps manage customer experience via artificial intelligence (AI). It offers various features such as omnichannel data collection, risk management, kanban board and more.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Eclipse AI
- **Founded**: 2021

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Choose the package best suited to your needs.&#10;&#10;Try Professional free for 30 days · No credit card required​ · Free forever option
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil and 152 more

## Features

- Customisable Templates
- Customizable Fields
- Dashboard
- Data Visualisation
- Drag & Drop
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10392 reviews)
2. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1202 reviews)
3. [Broadly](https://www.softwareadvice.ie/software/336003/broadly) — 4.8/5 (336 reviews)
4. [Experience.com](https://www.softwareadvice.ie/software/113604/xmp) — 4.7/5 (89 reviews)
5. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2732 reviews)

## Reviews

### "A tool needed for all franchisors and brands with multiple locations" — 5.0/5

> **Gareth** | *6 November 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to view all our brands, and locations data rolled up into one summary. With options to filter by our brands, countries or even franchisees to drill into the data&#10;&#10;Like that it pulls in data from multiple sources, e.g: NPS surveys, Google My Business Profiles reviews, Trust Pilot, Call centre etc
> 
> **Cons**: The licensing of the app - the current packages on offer require you to buy an additional licence for each user in the organisation
> 
> Right from the initial conversation about the tool, through onboarding and ongoing, I have been pleased with the support on offer from \[sensitive content hidden\] and the team at Eclipse AI. Once we agreed an implementation plan, the roll out was done pretty seamlessly and within a few days of giving greenlight, we had the data in and ready to review

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### "Eclipse AI Survey Analytics" — 3.0/5

> **Md** | *16 October 2023* | Building Materials | Recommendation rating: 6.0/10
> 
> **Pros**: The analytics generated by this is interesting and insightful.
> 
> **Cons**: Any survey response uploaded or imported from the user does not give any results from the user login. One has to send the responses to the contact person, then it can be uploaded, and the analytics can be seen. If it can be done from a user end to a minimum level, it would have been better.
> 
> Good, it gives data analytics at the shortest possible time.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/361154/boost-cx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-experience/boost-cx-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/361154/boost-cx> |
| en-GB | <https://www.softwareadvice.co.uk/software/361154/boost-cx> |
| en-IE | <https://www.softwareadvice.ie/software/361154/boost-cx> |
| en-NZ | <https://www.softwareadvice.co.nz/software/361154/boost-cx> |

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